Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
Why Excellent Customer Service is Vital for Business Success |
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Unit 14 assignment 1 investigating customer service. unit 14 assignment introduction today going to explore how effective customer service contributes to apple. ... P2 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
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Assignment title: Explore how customer service contributes to a business success. Assessor: Issue date. Hand in date: P1 - Describe the different approaches to customer service delivery in contrasting businesses. P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Assignment 1 - P1 P2 M1 D1. Assignment 2 - P3 M2 D2. 14 - Investigating Customer Service. Assignment - Unit 14. Qualification: Pearson BTEC Level 3 National Extended Certificate in Business . Unit 14: Investigating Customer Service. A: Explore how effective customer service contributes to business success.
Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery i... [Show more]
Investigating Customer Service Unit 14 Textbook Assignments: Learning Aims A & B Assignment 2022/23 Learning Aim C Assignment 2022/23 Unit 14 Specification Power points: Learning Aim A and B Learning Aim C Other Resources Task 1 (P1, P2) notes Example - Training Handbook Record of practical activity
View unit 14 assignment 1.docx from BUSINESS A 332 at University of Bristol. Customer Service UNIT 14 Enrika Sceponaviciute |BTEC Business Level 3 | 14/04/2021 Tutor: Mr. Kenneth Beckford Content ... Title: PAGE: P1 2-4 P2 5-8 P3 9-10 M2 9-10 M1 11-12 D1 13-14 D2 15-16 PAGE 1. businesses P1: Describe the deferent approaches to customer service ...
A.P2 Examine w ay s that cust omer service in a selected business can meet the e xpecta tions and . ... Unit 14 Investigating Customer Service Assignment 2. Comparative Business and Management 100% (2) 9. ... Unit 14 Investigating Customer Service Assignment 2. Comparative Business and Management 100% (2) 9.
Learning Aim A. Explore how effective customer service contributes to business success. P1 - Describe the different approaches to customer service delivery in contrasting businesses. P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation ...
C1 Customer service skills and behaviours. Communication skills: face-to-face, written, email or other electronic media, telephone. verbal, e.g. pitch and tone of voice, open and closed questions, using the telephone. non-verbal, e.g. sign and body language, listening skills. barriers to communication.
14/B.P3 Research methods a business can use to make improvements to the customer service provision. 14/A.P2 Examine ways that customer service in a selected business can meet the expectations and ... Unit 14 - Investigating Customer Service Assignment Title: Why is it important to provide excellent customer service? Date Assignment ...
14/B.P3 Research methods a business can use to make improvements to the customer service provision. 14/A.M1 Analyse how legislation and regulation impacts on customer service provision in a selected business. 14/B.M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses. 14/A.D1 Evaluate the importance for a selected business of providing ...
P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo...
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BTEC Assignment Brief. Qualification Pearson BTEC Level 3 National Foundation Diploma in Business Unit number and title Unit 14: Investigating Customer Service. Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it important to provide excellent ...
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