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explain the importance of problem solving and critical thinking as essential managerial skills

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Why Problem-Solving Skills Are Essential for Leaders in Any Industry

Business man leading team in problem-solving exercise with white board

  • 17 Jan 2023

Any organization offering a product or service is in the business of solving problems.

Whether providing medical care to address health issues or quick convenience to those hungry for dinner, a business’s purpose is to satisfy customer needs .

In addition to solving customers’ problems, you’ll undoubtedly encounter challenges within your organization as it evolves to meet customer needs. You’re likely to experience growing pains in the form of missed targets, unattained goals, and team disagreements.

Yet, the ubiquity of problems doesn’t have to be discouraging; with the right frameworks and tools, you can build the skills to solve consumers' and your organization’s most challenging issues.

Here’s a primer on problem-solving in business, why it’s important, the skills you need, and how to build them.

Access your free e-book today.

What Is Problem-Solving in Business?

Problem-solving is the process of systematically removing barriers that prevent you or others from reaching goals.

Your business removes obstacles in customers’ lives through its products or services, just as you can remove obstacles that keep your team from achieving business goals.

Design Thinking

Design thinking , as described by Harvard Business School Dean Srikant Datar in the online course Design Thinking and Innovation , is a human-centered , solutions-based approach to problem-solving and innovation. Originally created for product design, design thinking’s use case has evolved . It’s now used to solve internal business problems, too.

The design thinking process has four stages :

4 Stages of Design Thinking

  • Clarify: Clarify a problem through research and feedback from those impacted.
  • Ideate: Armed with new insights, generate as many solutions as possible.
  • Develop: Combine and cull your ideas into a short list of viable, feasible, and desirable options before building prototypes (if making physical products) and creating a plan of action (if solving an intangible problem).
  • Implement: Execute the strongest idea, ensuring clear communication with all stakeholders about its potential value and deliberate reasoning.

Using this framework, you can generate innovative ideas that wouldn’t have surfaced otherwise.

Creative Problem-Solving

Another, less structured approach to challenges is creative problem-solving , which employs a series of exercises to explore open-ended solutions and develop new perspectives. This is especially useful when a problem’s root cause has yet to be defined.

You can use creative problem-solving tools in design thinking’s “ideate” stage, which include:

  • Brainstorming: Instruct everyone to develop as many ideas as possible in an allotted time frame without passing judgment.
  • Divergent thinking exercises: Rather than arriving at the same conclusion (convergent thinking), instruct everyone to come up with a unique idea for a given prompt (divergent thinking). This type of exercise helps avoid the tendency to agree with others’ ideas without considering alternatives.
  • Alternate worlds: Ask your team to consider how various personas would manage the problem. For instance, how would a pilot approach it? What about a young child? What about a seasoned engineer?

It can be tempting to fall back on how problems have been solved before, especially if they worked well. However, if you’re striving for innovation, relying on existing systems can stunt your company’s growth.

Related: How to Be a More Creative Problem-Solver at Work: 8 Tips

Why Is Problem-Solving Important for Leaders?

While obstacles’ specifics vary between industries, strong problem-solving skills are crucial for leaders in any field.

Whether building a new product or dealing with internal issues, you’re bound to come up against challenges. Having frameworks and tools at your disposal when they arise can turn issues into opportunities.

As a leader, it’s rarely your responsibility to solve a problem single-handedly, so it’s crucial to know how to empower employees to work together to find the best solution.

Your job is to guide them through each step of the framework and set the parameters and prompts within which they can be creative. Then, you can develop a list of ideas together, test the best ones, and implement the chosen solution.

Related: 5 Design Thinking Skills for Business Professionals

4 Problem-Solving Skills All Leaders Need

1. problem framing.

One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you’re trying to solve.

“Before you begin to generate solutions for your problem, you must always think hard about how you’re going to frame that problem,” Datar says in the course.

For instance, imagine you work for a company that sells children’s sneakers, and sales have plummeted. When framing the problem, consider:

  • What is the children’s sneaker market like right now?
  • Should we improve the quality of our sneakers?
  • Should we assess all children’s footwear?
  • Is this a marketing issue for children’s sneakers specifically?
  • Is this a bigger issue that impacts how we should market or produce all footwear?

While there’s no one right way to frame a problem, how you do can impact the solutions you generate. It’s imperative to accurately frame problems to align with organizational priorities and ensure your team generates useful ideas for your firm.

To solve a problem, you need to empathize with those impacted by it. Empathy is the ability to understand others’ emotions and experiences. While many believe empathy is a fixed trait, it’s a skill you can strengthen through practice.

When confronted with a problem, consider whom it impacts. Returning to the children’s sneaker example, think of who’s affected:

  • Your organization’s employees, because sales are down
  • The customers who typically buy your sneakers
  • The children who typically wear your sneakers

Empathy is required to get to the problem’s root and consider each group’s perspective. Assuming someone’s perspective often isn’t accurate, so the best way to get that information is by collecting user feedback.

For instance, if you asked customers who typically buy your children’s sneakers why they’ve stopped, they could say, “A new brand of children’s sneakers came onto the market that have soles with more traction. I want my child to be as safe as possible, so I bought those instead.”

When someone shares their feelings and experiences, you have an opportunity to empathize with them. This can yield solutions to their problem that directly address its root and shows you care. In this case, you may design a new line of children’s sneakers with extremely grippy soles for added safety, knowing that’s what your customers care most about.

Related: 3 Effective Methods for Assessing Customer Needs

3. Breaking Cognitive Fixedness

Cognitive fixedness is a state of mind in which you examine situations through the lens of past experiences. This locks you into one mindset rather than allowing you to consider alternative possibilities.

For instance, your cognitive fixedness may make you think rubber is the only material for sneaker treads. What else could you use? Is there a grippier alternative you haven’t considered?

Problem-solving is all about overcoming cognitive fixedness. You not only need to foster this skill in yourself but among your team.

4. Creating a Psychologically Safe Environment

As a leader, it’s your job to create an environment conducive to problem-solving. In a psychologically safe environment, all team members feel comfortable bringing ideas to the table, which are likely influenced by their personal opinions and experiences.

If employees are penalized for “bad” ideas or chastised for questioning long-held procedures and systems, innovation has no place to take root.

By employing the design thinking framework and creative problem-solving exercises, you can foster a setting in which your team feels comfortable sharing ideas and new, innovative solutions can grow.

Design Thinking and Innovation | Uncover creative solutions to your business problems | Learn More

How to Build Problem-Solving Skills

The most obvious answer to how to build your problem-solving skills is perhaps the most intimidating: You must practice.

Again and again, you’ll encounter challenges, use creative problem-solving tools and design thinking frameworks, and assess results to learn what to do differently next time.

While most of your practice will occur within your organization, you can learn in a lower-stakes setting by taking an online course, such as Design Thinking and Innovation . Datar guides you through each tool and framework, presenting real-world business examples to help you envision how you would approach the same types of problems in your organization.

Are you interested in uncovering innovative solutions for your organization’s business problems? Explore Design Thinking and Innovation —one of our online entrepreneurship and innovation courses —to learn how to leverage proven frameworks and tools to solve challenges. Not sure which course is right for you? Download our free flowchart .

explain the importance of problem solving and critical thinking as essential managerial skills

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Why are problem solving skills in the workplace so important? Subskills, benefits, scenarios

Test your candidates' problem-solving skills with testgorilla.

explain the importance of problem solving and critical thinking as essential managerial skills

The importance of problem-solving skills in the workplace can’t be overstated. Every business and job role has its problems. From entry-level hires to senior staffers, every one of your employees will face challenges that don’t can’t be answered by doing a quick Google search – or asking ChatGPT to come up with solutions.

That’s why employers must hire people with excellent problem-solving skills, especially for roles that require dealing with complex business challenges, tight deadlines, and changing variables – for example, when recruiting leaders .

But what are problem-solving skills? What role do they play in the workplace? 

And, most importantly, how can you evaluate candidates’ skills before you hire them?

Table of contents

What are problem solving skills, the benefits of problem solving skills: why are problem solving skills important , examples of problems at the workplace – and how problem solving skills can help, how to assess problem solving skills, evaluate problem solving skills and hire candidates who can think for themselves.

To fully understand the importance of problem-solving skills in the workplace, it’s important first to understand the broad skill set that we commonly refer to as “problem solving skills”. 

Generally, problem-solving refers to a person’s ability to successfully manage and find solutions for complex and unexpected situations. 

Candidates with great problem-solving skills have a combination of analytical and creative thinking. They’re comfortable with making decisions and confident enough to rise to challenges in the workplace.

These candidates possess a combination of analytical, creative, and critical-thinking skills – and a high level of attention to detail . As a result, they will quickly identify problems when they arise and identify the most effective solutions. 

They’ll also identify the factors and forces that might have caused the problem and instigate changes to mitigate future challenges.

There are six key problem-solving skills that you should look for when assessing job candidates: 

key problem solving skills to look for when hiring

1. Listening skills

Active listeners are generally great problem solvers. 

They can listen to those around them to gather the information needed to solve the problem at hand. They also recognize the importance of valuing others’ opinions and experiences to help understand why the problem occurred and define the best course of action to remedy it. 

2. Analytical thinking skills 

Analytical thinkers can identify the logical reasons why a problem occurred, what the long-term effects of the issue could be, and identify how effective different solutions might be to select the most practical one. 

That’s why it’s essential to assess analytical thinking skills during recruitment.

3. Creative thinking skills

Creative thinkers can balance their analytical skills with creative approaches to challenges. Creative thinking skills enable individuals to uncover innovative and progressive solutions to problems. 

In this way, they’re able to provide new perspectives and provide imaginative and experimental solutions to all kinds of problems. 

4. Communication skills 

Problem solvers should also possess great communication skills . The ability to effectively relay complex information thoroughly yet succinctly is a huge benefit for employers working in fast-paced environments. 

5. Decision-making skills 

Those with problem-solving skills will also possess the ability to make decisions and be confident in them. This is important, because most problem-solving involves making firm decisions to reach a successful outcome. 

6. Teamwork

Although problem-solvers need to be independent thinkers, it’s also vital for them to work well as part of a team . 

Determining the best solution often requires collaboration, so it’s important that candidates can demonstrate how they can motivate others to come up with the best solutions and work with them to help develop and implement solutions. 

Problem-solving skills enable you to find candidates who are cognitively equipped to handle anything their jobs throw at them.

Problem solvers can observe, judge, and act quickly when difficulties arise when they inevitably do. Moreover, they are not afraid of the unknown, which is invaluable to employers who rely on their employees to identify and solve problems. 

Why are problem solving skills important?

There are several important benefits of problem-solving skills in the workplace. Below, we’ll go through five of the most significant ones that all problem solvers can bring to their roles and workplaces: 

1. Ability to organize their time intelligently 

Time management skills can often be underlooked as one of the benefits of problem-solving skills in the workplace. 

However, those with problem-solving abilities also typically possess stellar time-management skills. The ability to manage their time wisely and laser-focus on what’s important to the business will lead to better decision-making and business impact. 

2. Ability to prioritize, plan, and execute strategies

Problem solvers have no issue with carefully assessing customer and business needs and deciding how to prioritize, plan, and execute strategies to meet them. They can manage all moving parts and strategize to meet multiple unique demands.

3. Ability to think outside the box

Problem solvers can often identify hidden opportunities in problems. Thinking outside of the box is an important problem-solving skill in the workplace, because it can often lead to better outcomes than the originally expected ones. 

4. Ability to work under pressure

This is often one of the most important benefits of problem-solving skills in the workplace. Problem solvers often work well under pressure, for example when dealing with short deadlines and changing project requirements.

Depending on your workplace culture, you might prefer someone who can deliver quick solutions or someone who takes their time to identify the next steps. Both are valid and important problem solving qualities. 

5. Ability to address risk

Planning is an important problem-solving skill. Problem solvers are not just equipped to deal with the problem at hand but are also able to anticipate problems that will arise in the future based on trends, patterns, experience, and current events.

Let’s now look at some specific examples of problems that could arise at the workplace – at any workplace, really – and how employees’ problem solving skills can help address each issue. 

Below, you’ll find five typical scenarios where problem solving skills are essential.

Conflict between team members

Poor team dynamics or lack of a collaborative spirit might result in frequent workplace conflicts – especially within larger teams.

For example, members of cross-functional teams might disagree on the way they should address a particular issue or even on the priority they should give to it. 

How problem solving skills can help: 

Teamwork is essential when solving conflict – and a cornerstone of effective cross-functional team leadership .

For this, coworkers need to share a common understanding of the team’s goals and also be willing to work towards achieving them, even when they disagree on the specific approaches to each goal.  The ability to understand others’ perspectives, analyze information critically, and come up with a few different solutions is key to finding a common ground and making progress on the team’s objectives.

Inefficient processes

Outdated, inefficient processes can reduce productivity and frustrate employees.

Multi-step approval processes are a typical example of this. Having multiple layers of approval for routine decisions can significantly slow down team progress and lead to missed opportunities.

Analytical thinking skills are key in identifying inefficiencies and building better procedures. Employees or team leads can build flowcharts that speed up decision making without having to ask a supervisor’s permission at every step of the process. 

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explain the importance of problem solving and critical thinking as essential managerial skills

Poor communication can lead to misunderstandings and lack of clarity and direction – which, in turn, can be detrimental to team performance. 

For example, if you’re a remote-first company, maintaining clear and effective remote communication can be challenging. 

The over-reliance on emails and messaging apps might make it feel like teams are communicating effectively and are always connected. However, the lack of non-verbal cues and face-to-face interactions might make it more difficult to build rapport and a positive workplace culture .

Listening skills are essential to solving communication issues – and good listeners are often excellent at solving problems by recognizing, understanding, and acknowledging others’ points of view. 

One-on-one meetings enable people to communicate more freely and effectively and solve challenges together, so consider encouraging team members to hop on a call each time they encounter a difficult challenge.

Additionally, you can help employees bond with each other with some remote team building activities to improve team cohesion. Plus, problem solving challenges can be excellent team building exercises.

Technological disruptions 

New technologies often disrupt the usual ways of doing things – and sometimes, this can be disruptive for entire teams’ work. 

For example, generative AI and automation technologies have revolutionized numerous types of work, including data analysis, marketing, customer service, and even content creation.

Creative thinking and cognitive flexibility are among the top 10 most important skills of the future , according to the World Economic Forum. Both are essential for adopting new technologies successfully – and finding ways to make the most out of each new tool to improve productivity. 

Insufficient onboarding resources 

Team members may struggle to do their best work if they haven't received proper training or resources.

For example, start-ups that experience rapid growth might hire a few employees at once – or even entire teams. 

If they fail to allocate sufficient time and resources to onboarding new hires, this might lead to lost productivity, a lacking sense of belonging, or increased turnover. That’s true not only for junior employees but also for newly hired senior leaders , as the Harvard Business Review points out.

Your leadership team’s analytical and decision-making skills are crucial in enabling them to distribute limited resources in a way that would give their teams the best chances of success. 

To build a solid onboarding process , you need leaders who are able to take ownership of it – and who have the right problem-solving skills.

Many organizations use problem-solving interview questions to identify the right candidates for their job openings. However, the most effective way to assess problem-solving skills is with pre-employment skills assessments . 

That’s because skills tests provide an objective way to quantify a candidate’s problem-solving skills in a way that isn’t possible during an interview.

How problem solving skills tests work

Tests like TestGorilla’s problem-solving skills test assist organizations in finding candidates who are able to quickly identify the key elements of the problem and work through the problem at speed without making mistakes. 

By presenting candidates with a wide range of questions related to typical problem-solving scenarios, hiring teams can rank their candidates based on an intensive assessment of each candidate’s skill level.

The test specifically evaluates whether a candidate can perform problem-solving tasks like:

Creating and adjust schedules

Prioritizing items based on a given set of rules

Interpreting data and applying logic to make decisions

Analyzing textual and numerical information to draw conclusions

As you can see, even the best interviewer would have trouble assessing each of these skill areas while still covering all the other questions that they need to ask. 

If you’re convinced of the importance of problem-solving skills in the workplace and want to build a team of employees that can think independently and solve their own problems without constant supervision, assess problem-solving skills during the hiring process. 

Problem-solving skills tests like ours are an excellent way to achieve this – especially if you combine them with other skills tests. Check out our extensive test library for other tests you can use in your talent assessment process to hire the best talent. 

Sign up for our free plan to start building your first assessment – or schedule a demo with one of our experts to see how to evaluate applicants’ problem solving skills quickly, efficiently, and without bias. 

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7 Ways to Develop Critical Thinking Skills as a Manager

Who are critical thinkers, the basics of critical thinking: what does it involve, why is critical thinking important for managers, how to develop critical thinking skills as a manager, practicing critical thinking as a manager.

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  • Assess Information : Critical thinkers can critically assess and analyze information from various sources. They evaluate the credibility, relevance, and accuracy of data and arguments.
  • Identify Assumptions : They have the ability to recognize underlying assumptions, biases, and preconceptions in information or arguments. This skill allows them to see beyond surface-level statements.
  • Recognize Patterns : Critical thinkers can identify patterns, trends, and relationships within data or complex situations. They connect pieces of information to form a coherent understanding.
  • Analyze Arguments : They can dissect and evaluate the strength and weaknesses of arguments. This involves assessing the use of evidence, logic, and reasoning in support of a claim.
  • Synthesize Information : Critical thinkers can synthesize disparate information and ideas to form a comprehensive view. They combine information to draw insightful conclusions.

critical thinkers

Recognizing when you need to think critically

Questioning your assumptions, looking for alternatives, evaluating the strengths and weaknesses of arguments, objective decision making, more efficient and effective problem solving, improved judgment, greater creativity and innovation, enhanced understanding of oneself and others.

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Evaluate your decision-making process and understand how you make decisions

Ask questions and challenge your assumptions, being aware of how your thoughts can bias your judgments, find ways to verify the information before taking action or forming opinions, take and incorporate multiple perspectives, evaluate evidence critically to reach a decision, be transparent about your thinking process so that others can critique it constructively, when should you use it.

  • When making a difficult or complex decision
  • When you have conflicting information
  • At the time of uncertainty
  • When you are dealing with stakeholders
  • When you need to evaluate the impact of your decisions
  • At times, when you are trying to understand complex systems
  • When you have to defend your ideas
  • Whenever you need to be impartial
  • Whenever you are confronted with new ideas
  • At times when you need to think beyond the traditional thinking patterns

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explain the importance of problem solving and critical thinking as essential managerial skills

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Critical Thinking: A Simple Guide and Why It’s Important

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Critical Thinking: A Simple Guide and Why It’s Important was originally published on Ivy Exec .

Strong critical thinking skills are crucial for career success, regardless of educational background. It embodies the ability to engage in astute and effective decision-making, lending invaluable dimensions to professional growth.

At its essence, critical thinking is the ability to analyze, evaluate, and synthesize information in a logical and reasoned manner. It’s not merely about accumulating knowledge but harnessing it effectively to make informed decisions and solve complex problems. In the dynamic landscape of modern careers, honing this skill is paramount.

The Impact of Critical Thinking on Your Career

☑ problem-solving mastery.

Visualize critical thinking as the Sherlock Holmes of your career journey. It facilitates swift problem resolution akin to a detective unraveling a mystery. By methodically analyzing situations and deconstructing complexities, critical thinkers emerge as adept problem solvers, rendering them invaluable assets in the workplace.

☑ Refined Decision-Making

Navigating dilemmas in your career path resembles traversing uncertain terrain. Critical thinking acts as a dependable GPS, steering you toward informed decisions. It involves weighing options, evaluating potential outcomes, and confidently choosing the most favorable path forward.

☑ Enhanced Teamwork Dynamics

Within collaborative settings, critical thinkers stand out as proactive contributors. They engage in scrutinizing ideas, proposing enhancements, and fostering meaningful contributions. Consequently, the team evolves into a dynamic hub of ideas, with the critical thinker recognized as the architect behind its success.

☑ Communication Prowess

Effective communication is the cornerstone of professional interactions. Critical thinking enriches communication skills, enabling the clear and logical articulation of ideas. Whether in emails, presentations, or casual conversations, individuals adept in critical thinking exude clarity, earning appreciation for their ability to convey thoughts seamlessly.

☑ Adaptability and Resilience

Perceptive individuals adept in critical thinking display resilience in the face of unforeseen challenges. Instead of succumbing to panic, they assess situations, recalibrate their approaches, and persist in moving forward despite adversity.

☑ Fostering Innovation

Innovation is the lifeblood of progressive organizations, and critical thinking serves as its catalyst. Proficient critical thinkers possess the ability to identify overlooked opportunities, propose inventive solutions, and streamline processes, thereby positioning their organizations at the forefront of innovation.

☑ Confidence Amplification

Critical thinkers exude confidence derived from honing their analytical skills. This self-assurance radiates during job interviews, presentations, and daily interactions, catching the attention of superiors and propelling career advancement.

So, how can one cultivate and harness this invaluable skill?

✅ developing curiosity and inquisitiveness:.

Embrace a curious mindset by questioning the status quo and exploring topics beyond your immediate scope. Cultivate an inquisitive approach to everyday situations. Encourage a habit of asking “why” and “how” to deepen understanding. Curiosity fuels the desire to seek information and alternative perspectives.

✅ Practice Reflection and Self-Awareness:

Engage in reflective thinking by assessing your thoughts, actions, and decisions. Regularly introspect to understand your biases, assumptions, and cognitive processes. Cultivate self-awareness to recognize personal prejudices or cognitive biases that might influence your thinking. This allows for a more objective analysis of situations.

✅ Strengthening Analytical Skills:

Practice breaking down complex problems into manageable components. Analyze each part systematically to understand the whole picture. Develop skills in data analysis, statistics, and logical reasoning. This includes understanding correlation versus causation, interpreting graphs, and evaluating statistical significance.

✅ Engaging in Active Listening and Observation:

Actively listen to diverse viewpoints without immediately forming judgments. Allow others to express their ideas fully before responding. Observe situations attentively, noticing details that others might overlook. This habit enhances your ability to analyze problems more comprehensively.

✅ Encouraging Intellectual Humility and Open-Mindedness:

Foster intellectual humility by acknowledging that you don’t know everything. Be open to learning from others, regardless of their position or expertise. Cultivate open-mindedness by actively seeking out perspectives different from your own. Engage in discussions with people holding diverse opinions to broaden your understanding.

✅ Practicing Problem-Solving and Decision-Making:

Engage in regular problem-solving exercises that challenge you to think creatively and analytically. This can include puzzles, riddles, or real-world scenarios. When making decisions, consciously evaluate available information, consider various alternatives, and anticipate potential outcomes before reaching a conclusion.

✅ Continuous Learning and Exposure to Varied Content:

Read extensively across diverse subjects and formats, exposing yourself to different viewpoints, cultures, and ways of thinking. Engage in courses, workshops, or seminars that stimulate critical thinking skills. Seek out opportunities for learning that challenge your existing beliefs.

✅ Engage in Constructive Disagreement and Debate:

Encourage healthy debates and discussions where differing opinions are respectfully debated.

This practice fosters the ability to defend your viewpoints logically while also being open to changing your perspective based on valid arguments. Embrace disagreement as an opportunity to learn rather than a conflict to win. Engaging in constructive debate sharpens your ability to evaluate and counter-arguments effectively.

✅ Utilize Problem-Based Learning and Real-World Applications:

Engage in problem-based learning activities that simulate real-world challenges. Work on projects or scenarios that require critical thinking skills to develop practical problem-solving approaches. Apply critical thinking in real-life situations whenever possible.

This could involve analyzing news articles, evaluating product reviews, or dissecting marketing strategies to understand their underlying rationale.

In conclusion, critical thinking is the linchpin of a successful career journey. It empowers individuals to navigate complexities, make informed decisions, and innovate in their respective domains. Embracing and honing this skill isn’t just an advantage; it’s a necessity in a world where adaptability and sound judgment reign supreme.

So, as you traverse your career path, remember that the ability to think critically is not just an asset but the differentiator that propels you toward excellence.

British Council India

Why are critical thinking and problem-solving skills important, by india blog team, 22 december 2020 - 6:49pm.

critical thinking

According to a British Council report, one of the main reasons these skills are so important is economic: critical thinking and problem-solving help people make better decisions about their jobs and livelihood. For example, 78 per cent of people living in poverty are in rural areas and are farmers. Being able to think critically about different approaches to water and grassland management may boost productivity and increase income. In some communities, adopting different breeds has grown milk yields by 65 per cent, and better grassland management has doubled the income of herders. 

Critical thinking: the stages

Critical thinking can be divided into seven stages:

  • Understanding the issue clearly without room for error or misunderstanding
  • Understanding the final goals and objectives, or outputs and outcomes of the exercise
  • Gathering as much information and data from multiple sources as possible to be able to make an informed decision
  • Getting multiple points of view on the issue to formulate a complete picture
  • Separating fact from assumption
  • Looking back at historical data to check for any learning which can be useful
  • Draw your most logical conclusion basis the above information

Tip: Discussions and group sessions are great ways to enhance critical thinking as they offer students a chance to think about things they care about and analyse the pros and cons of their thought processes to explain their points of view.

Free resources to help you develop your critical thinking skills:  

  • Improve your own critical thinking skills by doing free Sudoku puzzles. You can pause, print, clear, modify difficulty level and ask, ‘How am I doing?’ in the middle of the puzzle
  • Here is a great blog by Don Watson on the concept of critical thinking
  • For teachers, watch this sample lesson on encouraging critical thinking with the help of the map of the world.
  • Taking an online course is a great way to advance these skills. MOOCs, for example, will expand your professional knowledge and provide global perspectives from other participants who join from around the world. The British Council offers a range of MOOCs on the FutureLearn platform, including ‘How to Succeed in a Global Workplace.’
  • Look for courses that focus on maximising opportunities for you to speak or write. A good course will develop your independent learning skills and offer practical learning activities based on real-life situations.

At the British Council, these skills are built into our course design. For example, our online myEnglish courses include communicative group tasks in live online classes – all under the guidance of an internationally-qualified and experienced teacher.

Learn more about our online business communication learning and development solutions by clicking here: https://www.britishcouncil.in/english/corporates

Critical thinking helps managers work through problems

The process of critical thinking provides you with the tools to make better decisions as a manager.

“Education is not the learning of facts, but the training of the mind to think.” — Albert Einstein

Critical thinking is the ability to use intelligence, knowledge and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.

The critical-thinking approach is a powerful analytical method which helps managers and entrepreneurs to consider intended and unintended consequences of behaviors on their teams, organizations and communities. Organizations need managers who think independently without judgment and bias and predict patterns of behaviors and processes. They ask the right questions: how and why versus just what, in order to make effective and thoughtful decisions.

The latest research shows businesses are desperate to attract employees with critical-thinking skills, because organizations are undergoing such rapid change that they need employees to consistently introduce new, fresh ideas to stay ahead of the competition.

Time and again, research has shown the effectiveness of critical thinking in the workplace. A recent article published in the journal “Current Directions in Psychological Science,” reports that cognitive ability tests, including critical thinking tests “... are among the strongest and most consistent predictors of performance across academic and work settings.”

The process of critical thinking provides you with the tools to make better decisions as a manager, and help you to predict the effects and consequences of those decisions. Research suggests seven steps to the effective critical thinking:

  • Observe (recognize the behavior)
  • Interpret (understand the cause and effects of behavior)
  • Analyze (investigate the causes and effects of behavior)
  • Infer (propose paths to change behavior)
  • Evaluate (assess the consequences of changing behavior)
  • Explain (justify a change to behavior)
  • Meta-think (consider the process used to propose this behavior change)

For example, suppose that you own a local restaurant. One of your waiting staff has persistently failed to show up for shifts without giving any meaningful reason. As she is one of your most valued workers, you are puzzled by her absenteeism. You become frustrated, but because you don’t have all the facts, you decide to use critical-thinking skills to investigate the real source of the problem.

The next time she comes to work, you observe the situation objectively, suspending all bias and judgment. You notice that she is abrupt with customers, doesn’t attempt to communicate with her fellow colleagues and walks across the restaurant with a heavy gait.

This helps you to interpret the situation better and you have enough evidence to deduce that your employee is not happy. You might analyze these effects and infer a way to deal with the behavior. The shift manager thinks you should fire her, but she is one of your most competent employees. You decide to evaluate the situation and assess the consequences of trying to change her behavior. You explain to your manager why you believe that an attempt to change the behavior might be justified. Finally, you need to meta-think by arranging a process to instigate this behavior change.

You set up a meeting with the employee to ascertain the reasons behind her unexplained absences. She apologizes and tells you she has become dissatisfied with her job, and would much rather work at the front desk of the restaurant, greeting customers and taking reservations. You decide to give her a trial period in this role, and she immediately becomes more motivated, and her attendance is impeccable.

Of course, there could be many ways to handle this dilemma, but critical thinking helps you find the best solution for each situation when dealing with the complexities of real-life challenges.

Christopher P. Neck is an associate professor of management and author of the soon to be released textbook, “Organizational Behavior: A Critical Thinking Approach."

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1.8 Katz’s Three Skills

Learning objectives.

  • Define Katz’s three critical skill sets.
  • Identify when and where technical, interpersonal, and conceptual skills are applied.

Robert Katz identifies three critical skill sets for successful leaders: technical skills, interpersonal (or human) skills, and conceptual skills. Leaders must possess certain technical skills that assist them in optimizing managerial performance. While these three broad skill categories encompass a wide spectrum of capabilities, each category describes the way in which these skills interact with management at various levels.

Leadership skills encompass technical, conceptual and interpersonal skills

Technical Skills

Of the three skill sets identified by Katz, technical skills are the broadest, most easily defined category. Technical skill is defined as a learned capacity in just about any given field of work, study, or even play. For example, the quarterback of a football team must know how to plant his feet and how to position his arm for accuracy and distance—both technical skills. A mechanic needs to be able to deconstruct and reconstruct an engine, employ various machinery (lifts, computer scanning equipment, etc.), and install a muffler.

Leaders also need a broad range of technical know-how. All industries need management, and management must exist at various organizational levels. A technical skill for a leader might include a working understanding of a piece of equipment, the ability to coach the employee on its operation, as well as communicate the basic functions of the machinery.

Leaders in other corporate roles and at higher levels require critical technical skills. These can include office-based competencies such as typing, programming, website maintenance, writing, giving presentations, and using software such as Microsoft Office or Adobe. Office environments require a complex set of communicative, technological, and data-organization skills in order to optimize managerial performance.

Successful leaders in an organization must learn to use the technological assets at their disposal, collecting critical information and data to communicate upward for strategic planning. An example of information management is a mid-level manager in the automotive industry who is responsible for recognizing global marketing potential. This individual must be capable of realizing the legal, demographic, social, technological, and economic considerations of entering a market; the manager will use effective research and delegation skills and also consolidate the information into a useful presentation using technological and communicative skills.

Katz postulates that the higher up in the organization an individual rises, the more conceptual skills (and fewer technical skills) are necessary. Senior managers need fewer technical skills because strategic decision-making is inherently more conceptual; mid-and lower-level skills such as data collection, assessment, and discussion are all more technical. Even so, all disciplines of management require a broad range of skill sets for effective business processes to occur.

Conceptual Skills

Conceptual skills revolve around generating ideas through creative intuitions and a comprehensive understanding of a given context.

Conceptual skills represent one of the three skill sets identified by Robert Katz as critical to a leader’s success in an organization. While each skill set is useful in different circumstances, conceptual skills tend to be most relevant in upper-level thinking and broad strategic situations (as opposed to lower-level and line management). As a result, conceptual skills are often viewed as critical success factors of leadership.

Conceptual thinking is difficult to define but can generally be considered as the ability to formulate ideas or mental abstractions in the mind. Conceptual skills primarily revolve around generating ideas, utilizing a combination of creative intuitions, and a comprehensive understanding of a given context (i.e., incumbent‘s industry, organizational mission, and objectives, competitive dynamics, etc.). When combined with a variety of information, as well as a degree of creativity, conceptual thinking results in new ideas, unique strategies, and differentiation.

While all levels of leaders benefit from conceptual thinking, upper leadership spends the most time within this frame of mind (as opposed to thinking more technically—looking at and working with the detailed elements of a given operation or business process). Leaders are largely tasked with identifying and drafting a strategy for the broader operational and competitive approach of an organization. This strategic planning includes generating organizational values, policies, mission statements, ethics, procedures, and objectives. Creating this complex mix of concepts to use as an organizational foundation requires a great number of conceptual skills—formulating concepts and predicting their effects in an organizational setting.

While upper-level leaders may use conceptual skills the most, all leaders must both understand and participate in the generation of company objectives and values. Of particular importance are the abilities to communicate these critical concepts to subordinates and the ability to gather useful information to convey to upper management so that the concepts can evolve. Collecting the results of conceptual thinking represents a feedback loop. Conceptual skills are important in empowering leaders at all levels of an organization to observe the operations of an organization and frame them conceptually as an aspect of that organization’s strategy, objectives, and policies. Conceptual thinking allows for accurate and timely feedback and organizational adaptability.

Interpersonal Skills

Over the years, the common definition of management has become less specific, as managerial functions can include staffing, directing, and reporting. Modern companies have fewer layers of management, as these companies instead rely on the delegation of responsibilities and authority to achieve goals. As a result, businesses often speak of leading or guiding, people rather than giving instructions for every action. Leading people represents a central component of human skills. Interpersonal skills differentiate a manager from a leader. A manager is simply manipulating resources to achieve a given objective, while a leader appeals to the human side of employees to generate creativity and motivation. These concepts of “manager” and “leader” can be distinguished within a team setting. A team leader who is unconcerned with team members’ needs or who has a personal agenda that is perceived to be more important than the team’s goals is more of a manager than a leader and may alienate team members. Conversely, team leaders who are admired and loyally followed are those who show concern for the team members as individuals with real needs and who place their team above their own personal agendas.

Realistically, most organizations need leaders who can view their teams analytically and objectively, evaluating inefficiencies and making unpopular choices. However, it is misleading to think that a manager has to be distant from or disliked by subordinates to execute these responsibilities. Creating a healthy environment conducive to development, criticism, and higher degrees of achievement simply requires strong human skills, particularly in the realm of communication.

1.8 Katz's Three Skills Copyright © 2022 by Laura Radtke is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License , except where otherwise noted.

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explain the importance of problem solving and critical thinking as essential managerial skills

How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

  • Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
  • Ask questions and dig deep, rather than accepting information at face value
  • Keep your own biases and perceptions in check to stay as objective as possible
  • Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 


It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

  • Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
  • Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.


Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 


3 ways to improve your communication skills at work

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 


Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

  • Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
  • Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
  • Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
  • Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
  • Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

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Critical Thinking Skills for Managers

critical thinking for managers

Most companies will have managers on their team. There are different types of managers, but they follow a general job description. In most cases, they oversee a team or a group of people in a certain department.

Managers take care of the overall performance of their assigned department or area. They make sure that it’s provisioned and well-staffed. They make decisions such as hiring and training employees.

Making decisions that will impact their own group, department, or the company in general require skills that involve critical thinking. Critical thinking skills are crucial for managers because it will help them solve problems within the team more efficiently.

What is critical thinking and what are the critical thinking skills for managers ? Critical thinking is the process of analyzing, evaluating, and synthesizing facts about an issue so that a decision or judgment can be made.

Critical Thinking Skills For Managers

  • Managers need to learn to observe and then ask questions.

As manager, you are not supposed to take things at face value. When you receive a report, When a report is passed to managers, evaluate and verify information stated in the report. Ask questions from colleagues and employees.

  • Managers should think broadly and evaluate the validity of ideas, arguments, and points raised.

As a manager, you’ll always have to look at the bigger picture. You’ll have to be always curious – always questioning. You should not be immediately satisfied with what is presented to you. Always have a thirst for knowledge, this will help you see the bigger picture.

  • Be open to bigger ideas.  

A manager will never stay inside their comfort zone. You will always have to think outside the box.

  • Managers should learn to reason clearly.

When you ask questions, you get enough information to make intelligent decisions. Once you get the different answers to your questions, maintain a clear mind to think things through – deeply and carefully.

Weigh in your options and think about different possible scenarios.

Think about the worst thing that could happen, but also think about what good may come out of the different options. Consider what impact a particular decision would have – on the people and on the company, in general.

Consider the pros and cons. Make a list of the benefits and detriments of certain actions (options). Analyze your list. If you listed 5 pros and 2 cons, ask yourself if they are of equal weight. Do these cons far outweigh the 5 pros?

Ask questions, analyze, evaluate, and you’ll see the bigger picture.

  • Managers should know how to organize their thoughts so they can have good working relationships with both their subordinates, colleagues, and superiors.

There are mangers who fail in doing their job because they fail to communicate well. For some, they are always overcome with emotions causing them to say and do things they’d regret once they have calmed down.

You should learn how to organize your thoughts – even before you say and do anything. Learning to organize your thinking goes a long way in terms of your overall relationships with the people you work with, whether they are your superiors or your subordinates.

Organizing one’s thinking may be different for different people. For some, they are comfortable having a journal where they write their thoughts, ideas, dreams, aspirations, opinions, etc.

For others, they take advantage of technology and create online to-do-lists with their PDAs or personal digital assistants.

Whatever method you want to adapt will be up to you. Choose one wherein you’ll be most comfortable with. It is important to find a way to organize your though process. Doing so will get you one step closer to organizing your life.

  • Managers should give time to thinking.

Your brain is like a muscle that you need to exercise to function the way it should be. Immerse yourself in activities that will stimulate your brainpower. Be committed to self-growth and to achieving good health.

For instance, you have tons of magazines and other reading materials just sitting on your desk. If you are always swamped with work and you don’t have time to read them (hence, they just keep on piling up), make it a point to pick two mags with relevant content every start of the week.

Run through the table of contents and choose at least 3 topics (articles) that you can read over lunch, or when riding the bus or subway, or during your coffee break.

You’ll find this practice more efficient in the long run. Aside from getting caught up with relevant things, you also get to exercise your brain. Reading is a good brain stimulant.

Finding the time to read can also apply to taking time to think. This allows you think things carefully and rationally. This will help avoid making hurried decisions and actions.

Need to make an important decision? If time permits, take a walk first and think. You’ll be amazed at how fresh your mind will become after you’ve taken a “thinking break”.

  • Managers should learn to look at problems as challenges to overcome.

Most managers also fail at this. Often, you might look as problems as a hindrance to achieving their goals, that they end up ignoring the problems rather than facing them.

A strong manager will have a different perspective – they will look at every aspect, every option, and every possible action to work around their problems.

Learn to “explore” the problems you are presented.

  • Managers are not afraid to discover different perspectives.

As a manager, you should look beyond the facts, as you learned earlier. But you’ll also have to be open to other people’s perspectives. Don’t be afraid to ask for other people’s opinions, suggestions, and ideas.

  • Managers are fair and reflective.

A good manager will always play fair. It is important that you carefully analyze if you are playing favorites or you are biased that may be clouding your decision-making.

As a manager, you should be able to give equal opportunities to all your employees. Also, you should also have to know when to reprimand (punish) an employee who may have done wrong.

Critical thinkers make decisions not just based on intuition or instinct alone. Everything is based on facts, information gathered, and careful evaluation.

Critical thinking is a life skill that not only managers can learn.


  • http://changethis.com/17.CriticalThinking
  • https://www.skillsyouneed.com/learn/critical-thinking.html

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Top 10 Skills Managers Need

Top 10 Skills Managers Need

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In today's dynamic and ever-evolving professional landscape, the role of a manager has transcended the boundaries of mere oversight and coordination. To thrive in this exhilarating realm, managers must possess a rich tapestry of skills that blend artistry and strategy, empathy and decisiveness, adaptability, and vision. 

Whether you're an ambitious professional aiming to climb the corporate ladder or an experienced leader seeking to fortify your managerial prowess, this carefully curated collection of the "Top 10 Skills Managers Need" will be your compass, guiding you toward unparalleled success and transformation. 

Manager skills refer to managers' abilities and competencies to effectively lead and supervise teams toward achieving organizational objectives. These skills encompass various dimensions: communication, leadership, problem-solving, emotional intelligence, decision-making, and adaptability. Managers with strong managerial skills are equipped to navigate the complexities of the business environment, foster collaboration, motivate employees, and drive organizational success.

Embark on this enlightening voyage with us, and witness how these essential skills empower managers to orchestrate teams, navigate complexities, and shape the future of their organizations. Are you ready to embark on a transformative journey? Let's dive in and unlock the secrets to managerial excellence!

10 Essential Management Skills Every Manager Needs

In the fast-paced and competitive business world, a manager's skills significantly influence their team's performance and the overall success of an organization. The role of a manager extends far beyond assigning tasks; it involves inspiring, guiding, and leading teams toward a shared vision. Effective managers possess a blend of technical skills, people skills, and strategic thinking.

Discussed below are 2024 ten critical skills essential for successful managers. Each section presents the significance of the skill, supporting evidence of its importance, and the potential impact of its effective implementation in a managerial role. These skills are pivotal to fostering a positive work environment, promoting high productivity, driving innovation, and leading to sustainable growth and success.

1. Communication Skills:

Communication Skills

Effective communication is paramount for managers to convey information, provide clear instructions, and build strong relationships with their team members. Strong communication skills enable managers to articulate their expectations, offer constructive feedback, and actively listen to their employees. 

Learn More : Business Communication Skills Training Program

According to a survey conducted by Clear Company, 86% of employees attribute workplace failures to a lack of effective communication and collaboration. Managers with exceptional communication skills foster a positive and open work environment, improving employee engagement and higher productivity.

2. Leadership Skills:

 Leadership Skills

Leadership skills are fundamental for managers to inspire and guide their teams toward achieving common goals. Effective leaders exhibit integrity, vision, and the ability to motivate others. 

Research conducted by Zenger Folkman shows that managers who excel in leadership skills are likelier to have engaged and high-performing employees, resulting in a 23% increase in business results. Managers with strong leadership skills inspire trust, provide mentorship, and create a sense of purpose, driving employee commitment and organizational success.

Learn More : Leadership Skills Training

3. Problem-Solving Skills:

Problem-Solving Skills

Managers encounter various challenges, and strong problem-solving skills are crucial for finding innovative solutions. Effective problem solvers analyze complex situations, identify root causes, and evaluate possible alternatives to make informed decisions. 

Managers who can approach problems with critical thinking and creativity contribute to improved operational efficiency, customer satisfaction, and organizational effectiveness.

Learn More : Problem-Solving Skills Training

4. Emotional Intelligence Skills:

Emotional Intelligence Skills

Emotional intelligence (EI) plays a significant role in managerial success by enabling managers to understand and manage their emotions and empathize with others. Managers with high EI can effectively navigate workplace dynamics, build strong relationships, and resolve conflicts. 

An internal study by PepsiCo found that managers possessing higher levels of emotional intelligence in the workplace exceeded their yearly revenue targets by as much as 20%. Managers with strong emotional intelligence create a positive work environment, enhance employee morale, and foster better collaboration among team members.

Learn More : Emotional Intelligence Skills Training

5. Strategic Thinking Skills:

Strategic Thinking Skills

Strategic thinking is seeing the bigger picture, anticipating future trends, and making decisions aligned with long-term organizational goals. Managers who possess strategic thinking skills can identify opportunities, evaluate risks, and develop effective strategies. 

A study published in the Journal of Business Strategy found that organizations led by strategic thinkers achieve 19% higher profitability than their competitors. Managers with strategic thinking skills can adapt to changing market conditions, identify competitive advantages, and steer their teams toward sustainable growth and success.

Learn More : Strategic Thinking Skills Training

6. Adaptability Skills:

explain the importance of problem solving and critical thinking as essential managerial skills

In today's rapidly evolving business landscape, managers must be adaptable and flexible to navigate uncertainties and embrace change. Adaptive managers can quickly adjust their strategies, priorities, and approaches to meet new challenges and opportunities. 

According to a report by McKinsey, 90% of executives believe adapting is crucial for their organization's success. Managers who can adapt effectively foster a culture of resilience and innovation, empowering their teams to thrive in dynamic environments.

Learn More : Adaptability Skills Training

7. Team Building Skills:

Team Building Skills

Effective team-building skills enable managers to create cohesive and high-performing teams. Managers who excel in team building understand the importance of diversity, foster collaboration, and leverage individual strengths. 

A study conducted by Gallup found that teams led by managers who focus on employee strengths achieve 12.5% greater productivity. Managers who prioritize team building create an inclusive work environment, encourage collaboration, and motivate their team members to achieve shared goals.

Learn More : Team Building Skills Training

8. Decision-Making Skills:

Decision-Making Skills

Managers frequently face situations that require quick and informed decision-making. Effective decision-making involves gathering relevant information, analyzing alternatives, and considering potential risks and rewards. 

A study published in the Academy of Management Journal found that managers who make faster decisions achieve higher job performance. Managers who excel in decision-making can enhance organizational agility, drive innovation, and optimize resource allocation.

Learn More : Decision-Making Skills Training

9. Time Management Skills:

explain the importance of problem solving and critical thinking as essential managerial skills

Time management skills are essential for managers to prioritize tasks, meet deadlines, and optimize productivity. Effective time management enables managers to allocate their time efficiently, delegate tasks, and focus on high-value activities.

A study by the American Psychological Association found that effective time management positively correlates with higher job satisfaction and reduced stress levels. Managers who master time management techniques can improve productivity and set a positive example for their team members.

Learn More : Time Management Skills Training

10. Continuous Learning Skills:

Continuous Learning Skills

Managers need to embrace a mindset of continuous learning and professional development to stay ahead in a rapidly changing business environment. 

It involves seeking new knowledge, staying updated on industry trends, and expanding one's skill set. Managers prioritizing continuous learning can adapt to emerging technologies, lead innovation, and develop agile strategies to navigate future challenges.

Learn More : Continuous Learning Skills Training

Why are Managerial Skills Important?

explain the importance of problem solving and critical thinking as essential managerial skills

  • Manager skills catalyze effective leadership, enabling managers to guide and inspire their teams toward achieving organizational goals.
  • Strong manager skills facilitate clear and concise communication, fostering a collaborative work environment and minimizing misunderstandings.
  • Effective managers with exceptional skills in problem-solving can analyze complex issues, identify root causes, and implement strategic solutions, thereby driving organizational success.
  • Manager skills, particularly in emotional intelligence, empower managers to understand and manage their emotions and empathize with and motivate their team members.
  • Managers proficient in strategic thinking and decision-making can navigate uncertainties, seize opportunities, and steer their organizations toward growth and competitive advantage.
  • Effective management skills enhance team productivity, resulting in higher employee satisfaction, improved retention rates, and reduced turnover costs.
  • Managers with strong skills in delegation and empowerment can distribute responsibilities efficiently, foster autonomy among team members, and unlock their full potential.
  • Proficient managers with up-to-date technical skills can leverage emerging technologies, streamline processes, and drive innovation within their teams and organizations.
  • Organizations recognize the value of manager skills, leading to enhanced career opportunities, promotions, and increased job security for skilled managers.
  • Continuously honing managerial skills through training and development programs equips managers with the competencies to adapt to evolving business landscapes and stay ahead in a rapidly changing world.
  • Effective managers with strong interpersonal skills can build positive relationships with team members, stakeholders, and clients, fostering trust and collaboration.
  • Managers skilled in conflict resolution can mitigate disputes, promote healthy work dynamics, and maintain a harmonious work environment.
  • Proficient managers with organizational skills can prioritize tasks, manage resources efficiently, and ensure smooth workflow, enhancing productivity and meeting deadlines.
  • Strong coaching and mentoring skills enable managers to develop the talents and capabilities of their team members, fostering professional growth and succession planning.
  • Managers with negotiation skills can secure favorable deals, resolve conflicts of interest, and optimize outcomes in various business situations.
  • Change management skills empower managers to navigate organizational changes, minimize resistance, and facilitate successful transitions.

3 Types of Managerial Skills

3 Types of Managerial Skills

Via Edstellar

The top three types of managerial skills are technical, human, and conceptual. These skills play crucial roles in different aspects of managerial responsibilities, complementing each other to create well-rounded and effective managers. Let's delve into each skill type:

1. Technical Skills:

Technical Skills

Technical skills are the knowledge and expertise required to perform tasks and activities within a particular field or industry. These skills encompass proficiency in specialized tools, software, processes, equipment, and techniques. Technical skills enable managers to understand and execute the operational aspects of their role effectively. They vary depending on the industry and include finance, marketing, IT, project management, engineering, and many more. 

Strong technical skills allow managers to make informed decisions, troubleshoot problems, and guide their team members. These technical skills are also significant for middle and top-level managers as well. 

2. Human Skills:

Human Skills

Human skills, also known as interpersonal skills or soft skills, involve the ability to interact, communicate, and collaborate effectively with individuals and groups. These skills encompass empathy, active listening, emotional intelligence, conflict resolution, and leadership. 

This manager skill builds a positive relationship between the team, motivates and inspires their team members, and creates a harmonious work environment. By mastering human skills, managers can enhance teamwork, resolve conflicts, and foster a culture of trust and collaboration within their teams. This skill is highly significant for management.

3. Conceptual Skills:

Conceptual Skills

Conceptual skills refer to thinking strategically, analyzing complex situations, and understanding the bigger picture. These skills involve critical thinking, problem-solving, decision-making, and the capacity to envision long-term goals and strategies. 

These skills enable managers to identify patterns, evaluate alternatives, and make informed decisions aligning with the organization's vision and objectives. Managers with strong conceptual skills can adapt to changes, anticipate future trends, and direct their teams. This skill is significant for top-level management. 

How to Improve Managerial Skills?

How to Improve Managerial Skills?

Improving manager skills is an ongoing process that requires dedication and continuous learning. Here are the top five ways to enhance:

1. Professional Development Opportunities:

Engaging in professional development activities such as attending training, seminars, workshops, or conferences can provide valuable insights and knowledge to enhance manager skills. 

Participating in relevant training programs or pursuing certifications specific to management can help managers stay updated with industry trends and best practices.

2. Seek Feedback and Act on It:

Create a culture of open communication and actively seek feedback from your team members, peers, and superiors. Regularly solicit input on your performance as a manager, and listen attentively to the feedback received. 

Analyze the feedback objectively and identify areas for improvement. Develop an action plan to address these areas and implement the necessary changes. Acting on feedback demonstrates your commitment to growth and improvement as a manager.

3. Foster Mentoring Relationships:

Seek mentors with expertise and experience in the areas you wish to develop. A mentor can provide guidance, share insights, and offer valuable advice based on their managerial journey. 

Regularly engage with your mentor to discuss challenges, seek advice on decision-making, and gain perspectives on leadership strategies. A mentoring relationship can accelerate your growth as a manager and provide valuable support throughout your career.

4. Embrace Networking Opportunities:

Participate in professional networks and industry associations. Attend networking events, join relevant online communities, and engage in discussions with other managers. Networking allows you to connect with peers, exchange ideas, and gain insights from diverse perspectives. 

It can also provide collaborative projects, knowledge sharing, and career advancement opportunities. Building a strong professional network enhances your managerial skills by expanding your knowledge base and facilitating continuous learning.

5. Practice Self-Reflection and Self-Development:

Dedicate time for self-reflection to assess your managerial strengths and areas for improvement. Regularly evaluate your performance as a manager and identify areas where you can enhance your skills. Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for your professional development. 

Develop an action plan to work towards these goals and track your progress. Engage in self-development activities such as journaling, attending leadership retreats, or working with a personal coach to enhance your self-awareness and refine your managerial capabilities.

Best Resources To Learn Managerial Skills

Best Resources To Learn Managerial Skills

  • Managerial Effectiveness : Managerial effectiveness training is a comprehensive and targeted professional skill acquisition designed to enhance the skills and competencies of managers in various organizational settings. This opportunity equips managers with the tools, knowledge, and techniques to effectively lead and inspire teams, drive organizational success, and achieve business objectives. ‍
  • Managing Millennials : Managing millennials training is designed to equip professionals with the knowledge, skills, and strategies to effectively lead and engage the millennial workforce. As millennials comprise a significant portion of today's workforce, organizations must understand unique characteristics, motivations, and work preferences to maximize the potential and drive organizational success. ‍
  • First Time Managers : The first time managers training is a comprehensive behavioral skill acquisition designed to equip aspiring and newly appointed managers with the necessary skills and competencies to excel. These learning opportunities not only empower managers to navigate challenges effectively but also contribute to the overall growth and profitability of the organization. 

In conclusion, investing in enhancing manager skills is crucial to achieving personal and professional growth. The ever-evolving work landscape demands managers with diverse skills and the ability to adapt to new challenges. Managers can elevate their capabilities and become effective leaders by actively seeking opportunities for continuous learning, embracing feedback, fostering mentoring relationships, networking, and practicing self-reflection.

Remember, professional development is a journey that requires dedication, commitment, and a thirst for knowledge. Whether attending training programs, workshops or engaging in self-guided learning, pursuing skill enhancement is an investment that pays dividends throughout one's career. Managers can inspire their teams, drive organizational success, and create a positive and thriving work environment by honing manager skills such as communication, leadership, problem-solving, and strategic thinking.

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explain the importance of problem solving and critical thinking as essential managerial skills

Disha is a soft skills expert with a decade of experience in the field. Her expertise lies in communication, teamwork, and problem-solving skills in the corporate world. Disha has a proven track record of helping individuals improve their soft skills, thereby enhancing their professional growth. Her writings provide valuable insights into the importance of soft skills in the workplace, offering readers practical advice on how to develop these skills. Her deep understanding of soft skills dynamics makes her a trusted voice in the field.

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

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Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

illustration of the terms logic, reasoning, and creativity

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

illustration of "thoughts" inside a human brain, with several being connected and "analyzed"

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

illustration of the questions "What do I currently know?" and "How do I know this?"

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

illustration of a hand holding a smartphone displaying an article that reads, "Study: Cats are better than dogs"

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

  • What's the source of this article?
  • Is the headline potentially misleading?
  • What are my friend's general beliefs?
  • Do their beliefs inform why they might have shared this?

illustration of "Super Cat Blog" and "According to survery of cat owners" being highlighted from an article on a smartphone

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

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Why Is Critical Thinking Important? A Survival Guide

Updated: December 7, 2023

Published: April 2, 2020


Why is critical thinking important? The decisions that you make affect your quality of life. And if you want to ensure that you live your best, most successful and happy life, you’re going to want to make conscious choices. That can be done with a simple thing known as critical thinking. Here’s how to improve your critical thinking skills and make decisions that you won’t regret.

What Is Critical Thinking?

You’ve surely heard of critical thinking, but you might not be entirely sure what it really means, and that’s because there are many definitions. For the most part, however, we think of critical thinking as the process of analyzing facts in order to form a judgment. Basically, it’s thinking about thinking.

How Has The Definition Evolved Over Time?

The first time critical thinking was documented is believed to be in the teachings of Socrates , recorded by Plato. But throughout history, the definition has changed.

Today it is best understood by philosophers and psychologists and it’s believed to be a highly complex concept. Some insightful modern-day critical thinking definitions include :

  • “Reasonable, reflective thinking that is focused on deciding what to believe or do.”
  • “Deciding what’s true and what you should do.”

The Importance Of Critical Thinking

Why is critical thinking important? Good question! Here are a few undeniable reasons why it’s crucial to have these skills.

1. Critical Thinking Is Universal

Critical thinking is a domain-general thinking skill. What does this mean? It means that no matter what path or profession you pursue, these skills will always be relevant and will always be beneficial to your success. They are not specific to any field.

2. Crucial For The Economy

Our future depends on technology, information, and innovation. Critical thinking is needed for our fast-growing economies, to solve problems as quickly and as effectively as possible.

3. Improves Language & Presentation Skills

In order to best express ourselves, we need to know how to think clearly and systematically — meaning practice critical thinking! Critical thinking also means knowing how to break down texts, and in turn, improve our ability to comprehend.

4. Promotes Creativity

By practicing critical thinking, we are allowing ourselves not only to solve problems but also to come up with new and creative ideas to do so. Critical thinking allows us to analyze these ideas and adjust them accordingly.

5. Important For Self-Reflection

Without critical thinking, how can we really live a meaningful life? We need this skill to self-reflect and justify our ways of life and opinions. Critical thinking provides us with the tools to evaluate ourselves in the way that we need to.

Woman deep into thought as she looks out the window, using her critical thinking skills to do some self-reflection.

6. The Basis Of Science & Democracy

In order to have a democracy and to prove scientific facts, we need critical thinking in the world. Theories must be backed up with knowledge. In order for a society to effectively function, its citizens need to establish opinions about what’s right and wrong (by using critical thinking!).

Benefits Of Critical Thinking

We know that critical thinking is good for society as a whole, but what are some benefits of critical thinking on an individual level? Why is critical thinking important for us?

1. Key For Career Success

Critical thinking is crucial for many career paths. Not just for scientists, but lawyers , doctors, reporters, engineers , accountants, and analysts (among many others) all have to use critical thinking in their positions. In fact, according to the World Economic Forum, critical thinking is one of the most desirable skills to have in the workforce, as it helps analyze information, think outside the box, solve problems with innovative solutions, and plan systematically.

2. Better Decision Making

There’s no doubt about it — critical thinkers make the best choices. Critical thinking helps us deal with everyday problems as they come our way, and very often this thought process is even done subconsciously. It helps us think independently and trust our gut feeling.

3. Can Make You Happier!

While this often goes unnoticed, being in touch with yourself and having a deep understanding of why you think the way you think can really make you happier. Critical thinking can help you better understand yourself, and in turn, help you avoid any kind of negative or limiting beliefs, and focus more on your strengths. Being able to share your thoughts can increase your quality of life.

4. Form Well-Informed Opinions

There is no shortage of information coming at us from all angles. And that’s exactly why we need to use our critical thinking skills and decide for ourselves what to believe. Critical thinking allows us to ensure that our opinions are based on the facts, and help us sort through all that extra noise.

5. Better Citizens

One of the most inspiring critical thinking quotes is by former US president Thomas Jefferson: “An educated citizenry is a vital requisite for our survival as a free people.” What Jefferson is stressing to us here is that critical thinkers make better citizens, as they are able to see the entire picture without getting sucked into biases and propaganda.

6. Improves Relationships

While you may be convinced that being a critical thinker is bound to cause you problems in relationships, this really couldn’t be less true! Being a critical thinker can allow you to better understand the perspective of others, and can help you become more open-minded towards different views.

7. Promotes Curiosity

Critical thinkers are constantly curious about all kinds of things in life, and tend to have a wide range of interests. Critical thinking means constantly asking questions and wanting to know more, about why, what, who, where, when, and everything else that can help them make sense of a situation or concept, never taking anything at face value.

8. Allows For Creativity

Critical thinkers are also highly creative thinkers, and see themselves as limitless when it comes to possibilities. They are constantly looking to take things further, which is crucial in the workforce.

9. Enhances Problem Solving Skills

Those with critical thinking skills tend to solve problems as part of their natural instinct. Critical thinkers are patient and committed to solving the problem, similar to Albert Einstein, one of the best critical thinking examples, who said “It’s not that I’m so smart; it’s just that I stay with problems longer.” Critical thinkers’ enhanced problem-solving skills makes them better at their jobs and better at solving the world’s biggest problems. Like Einstein, they have the potential to literally change the world.

10. An Activity For The Mind

Just like our muscles, in order for them to be strong, our mind also needs to be exercised and challenged. It’s safe to say that critical thinking is almost like an activity for the mind — and it needs to be practiced. Critical thinking encourages the development of many crucial skills such as logical thinking, decision making, and open-mindness.

11. Creates Independence

When we think critically, we think on our own as we trust ourselves more. Critical thinking is key to creating independence, and encouraging students to make their own decisions and form their own opinions.

12. Crucial Life Skill

Critical thinking is crucial not just for learning, but for life overall! Education isn’t just a way to prepare ourselves for life, but it’s pretty much life itself. Learning is a lifelong process that we go through each and every day.

How to Think Critically

Now that you know the benefits of thinking critically, how do you actually do it?

How To Improve Your Critical Thinking

  • Define Your Question: When it comes to critical thinking, it’s important to always keep your goal in mind. Know what you’re trying to achieve, and then figure out how to best get there.
  • Gather Reliable Information: Make sure that you’re using sources you can trust — biases aside. That’s how a real critical thinker operates!
  • Ask The Right Questions: We all know the importance of questions, but be sure that you’re asking the right questions that are going to get you to your answer.
  • Look Short & Long Term: When coming up with solutions, think about both the short- and long-term consequences. Both of them are significant in the equation.
  • Explore All Sides: There is never just one simple answer, and nothing is black or white. Explore all options and think outside of the box before you come to any conclusions.

How Is Critical Thinking Developed At School?

Critical thinking is developed in nearly everything we do. However, much of this important skill is encouraged to be practiced at school, and rightfully so! Critical thinking goes beyond just thinking clearly — it’s also about thinking for yourself.

When a teacher asks a question in class, students are given the chance to answer for themselves and think critically about what they learned and what they believe to be accurate. When students work in groups and are forced to engage in discussion, this is also a great chance to expand their thinking and use their critical thinking skills.

How Does Critical Thinking Apply To Your Career?

Once you’ve finished school and entered the workforce, your critical thinking journey only expands and grows from here!

Impress Your Employer

Employers value employees who are critical thinkers, ask questions, offer creative ideas, and are always ready to offer innovation against the competition. No matter what your position or role in a company may be, critical thinking will always give you the power to stand out and make a difference.

Careers That Require Critical Thinking

Some of many examples of careers that require critical thinking include:

  • Human resources specialist
  • Marketing associate
  • Business analyst

Truth be told however, it’s probably harder to come up with a professional field that doesn’t require any critical thinking!

Photo by  Oladimeji Ajegbile  from  Pexels

What is someone with critical thinking skills capable of doing.

Someone with critical thinking skills is able to think rationally and clearly about what they should or not believe. They are capable of engaging in their own thoughts, and doing some reflection in order to come to a well-informed conclusion.

A critical thinker understands the connections between ideas, and is able to construct arguments based on facts, as well as find mistakes in reasoning.

The Process Of Critical Thinking

The process of critical thinking is highly systematic.

What Are Your Goals?

Critical thinking starts by defining your goals, and knowing what you are ultimately trying to achieve.

Once you know what you are trying to conclude, you can foresee your solution to the problem and play it out in your head from all perspectives.

What Does The Future Of Critical Thinking Hold?

The future of critical thinking is the equivalent of the future of jobs. In 2020, critical thinking was ranked as the 2nd top skill (following complex problem solving) by the World Economic Forum .

We are dealing with constant unprecedented changes, and what success is today, might not be considered success tomorrow — making critical thinking a key skill for the future workforce.

Why Is Critical Thinking So Important?

Why is critical thinking important? Critical thinking is more than just important! It’s one of the most crucial cognitive skills one can develop.

By practicing well-thought-out thinking, both your thoughts and decisions can make a positive change in your life, on both a professional and personal level. You can hugely improve your life by working on your critical thinking skills as often as you can.

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explain the importance of problem solving and critical thinking as essential managerial skills

Explained: Importance of critical thinking, problem-solving skills in curriculum

F uture careers are no longer about domain expertise or technical skills. Rather, critical thinking and problem-solving skills in employees are on the wish list of every big organization today. Even curriculums and pedagogies across the globe and within India are now requiring skilled workers who are able to think critically and are analytical.

The reason for this shift in perspective is very simple.

These skills provide a staunch foundation for comprehensive learning that extends beyond books or the four walls of the classroom. In a nutshell, critical thinking and problem-solving skills are a part of '21st Century Skills' that can help unlock valuable learning for life.

Over the years, the education system has been moving away from the system of rote and other conventional teaching and learning parameters.

They are aligning their curriculums to the changing scenario which is becoming more tech-driven and demands a fusion of critical skills, life skills, values, and domain expertise. There's no set formula for success.

Rather, there's a defined need for humans to be more creative, innovative, adaptive, agile, risk-taking, and have a problem-solving mindset.

In today's scenario, critical thinking and problem-solving skills have become more important because they open the human mind to multiple possibilities, solutions, and a mindset that is interdisciplinary in nature.

Therefore, many schools and educational institutions are deploying AI and immersive learning experiences via gaming, and AR-VR technologies to give a more realistic and hands-on learning experience to their students that hone these abilities and help them overcome any doubt or fear.


Ability to relate to the real world:  Instead of theoretical knowledge, critical thinking, and problem-solving skills encourage students to look at their immediate and extended environment through a spirit of questioning, curiosity, and learning. When the curriculum presents students with real-world problems, the learning is immense.

Confidence, agility & collaboration : Critical thinking and problem-solving skills boost self-belief and confidence as students examine, re-examine, and sometimes fail or succeed while attempting to do something.

They are able to understand where they may have gone wrong, attempt new approaches, ask their peers for feedback and even seek their opinion, work together as a team, and learn to face any challenge by responding to it.

Willingness to try new things: When problem-solving skills and critical thinking are encouraged by teachers, they set a robust foundation for young learners to experiment, think out of the box, and be more innovative and creative besides looking for new ways to upskill.

It's important to understand that merely introducing these skills into the curriculum is not enough. Schools and educational institutions must have upskilling workshops and conduct special training for teachers so as to ensure that they are skilled and familiarized with new teaching and learning techniques and new-age concepts that can be used in the classrooms via assignments and projects.

Critical thinking and problem-solving skills are two of the most sought-after skills. Hence, schools should emphasise the upskilling of students as a part of the academic curriculum.

The article is authored by Dr Tassos Anastasiades, Principal- IB, Genesis Global School, Noida. 

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Explained: Importance of critical thinking, problem-solving skills in curriculum


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  1. Why Problem-Solving Skills Are Essential for Leaders

    4 Problem-Solving Skills All Leaders Need. 1. Problem Framing. One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you're trying to solve.

  2. Problem Solving 101 for Managers: 5 Essential Skills and Tips

    Communication is one of the five essential skills for effective problem-solving as a manager. Good communication skills are foundational to successful problem-solving, and managers must be able to articulate problems clearly, listen actively to feedback and suggestions, and communicate solutions effectively. Additionally, strong communication ...

  3. 10 Essential Managerial Skills and How to Develop Them

    Good organizational skills can help. These include goal setting, scheduling, time management, and recordkeeping. 9. Problem-solving. Problem-solving goes hand-in-hand with decision-making. The process involves identifying a problem, weighing solutions, choosing the best one, and evaluating whether or not it works.

  4. What Are Critical Thinking Skills and Why Are They Important?

    It makes you a well-rounded individual, one who has looked at all of their options and possible solutions before making a choice. According to the University of the People in California, having critical thinking skills is important because they are [ 1 ]: Universal. Crucial for the economy. Essential for improving language and presentation skills.

  5. The Importance of Problem Solving Skills in the Workplace

    5. Decision-making skills. Those with problem-solving skills will also possess the ability to make decisions and be confident in them. This is important, because most problem-solving involves making firm decisions to reach a successful outcome. 6.

  6. 10 Tips to Succeed with Critical Thinking and Problem-Solving ...

    10 Tips for critical thinking & problem-solving for managers. Develop a growth mindset: Embrace a growth mindset and believe your skills and abilities can improve with effort and practice. Challenge your assumptions: Identify them and challenge them by considering alternative perspectives.

  7. Problem Solving as a Manager: Definition and Tips

    How to solve problems as a manager. Consider these steps to help you solve problems as a manager in your workplace: 1. Define the problem. You must first identify what the problem is by talking to colleagues, conducting research and using your observational skills. Once you understand the challenge you want to overcome, try to define it as ...

  8. 7 Ways to Develop Critical Thinking Skills as a Manager

    Evaluate your decision-making process and understand how you make decisions. To develop your critical thinking skills as a manager, you need to evaluate your decision-making process and understand how you make decisions. By doing this, you will become better equipped to make sound and informed choices in any situation.

  9. Critical Thinking: A Simple Guide and Why It's Important

    Work on projects or scenarios that require critical thinking skills to develop practical problem-solving approaches. Apply critical thinking in real-life situations whenever possible. This could involve analyzing news articles, evaluating product reviews, or dissecting marketing strategies to understand their underlying rationale. In conclusion ...

  10. 5 Essential Management Skills (Plus How To Develop Them)

    Mentoring. Motivating others. Patience. Relationship management. Related: 8 Skills You Need for Effective Team Building. 2. Planning. Whether you're managing people, projects or a combination of the two, the ability to prepare a vision for the future and strategize solutions is essential to good management.

  11. Why are critical thinking and problem-solving skills important?

    According to a British Council report, one of the main reasons these skills are so important is economic: critical thinking and problem-solving help people make better decisions about their jobs and livelihood. For example, 78 per cent of people living in poverty are in rural areas and are farmers. Being able to think critically about different ...

  12. 7 Problem-Solving Skills That Can Help You Be a More ...

    Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork. 1. Analysis. As a manager, you'll solve each problem by assessing the situation first.

  13. Management Skills

    5. Problem-solving. Problem-solving is another essential skill. A good manager must have the ability to tackle and solve the frequent problems that can arise in a typical workday. Problem-solving in management involves identifying a certain problem or situation and then finding the best way to handle the problem and get the best solution.

  14. Critical thinking helps managers work through problems

    Critical thinking is the ability to use intelligence, knowledge and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.

  15. Why is Critical Thinking Important in Decision Making?

    Critical thinking is essential for making informed and rational decisions. It helps in analyzing information and data effectively. By evaluating different perspectives, critical thinking enables individuals to make well-rounded decisions. Identifying biases and assumptions is crucial for minimizing errors and mistakes in decision making.

  16. How Critical Thinking Skills Boost Your Problem Solving in ...

    Critical thinking skills are essential for managers, as they are not only useful for solving complex problems, but also for enhancing overall performance and effectiveness. In your daily work, you ...

  17. 1.8 Katz's Three Skills

    Robert Katz identifies three critical skill sets for successful leaders: technical skills, interpersonal (or human) skills, and conceptual skills. Leaders must possess certain technical skills that assist them in optimizing managerial performance. While these three broad skill categories encompass a wide spectrum of capabilities, each category ...

  18. How to build critical thinking skills for better decision-making

    Problem-solving. Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you're often doing so with the objective of solving a problem. The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow.

  19. Critical Thinking Skills for Managers

    As a manager, you'll always have to look at the bigger picture. You'll have to be always curious - always questioning. You should not be immediately satisfied with what is presented to you. Always have a thirst for knowledge, this will help you see the bigger picture. Be open to bigger ideas.

  20. 10 Essential Skills for Managers

    Learn More: Decision-Making Skills Training. 9. Time Management Skills: Time management skills are essential for managers to prioritize tasks, meet deadlines, and optimize productivity. Effective time management enables managers to allocate their time efficiently, delegate tasks, and focus on high-value activities.

  21. 15 Effective Managerial Skills and Tips for Improving

    Developing strong managerial skills can demonstrate your abilities to advance as a leader, inspire and motivate others and contribute to efficient productivity and performance outcomes. Consider the following tips for developing effective managerial skills: Offer your support with strategic planning. Volunteer to assist your supervisor or ...

  22. Critical Thinking and Decision-Making

    Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions. It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better. This may sound like a pretty broad definition, and that's because critical thinking is a ...

  23. The Importance Of Critical Thinking, and how to improve it

    Improves Language & Presentation Skills. In order to best express ourselves, we need to know how to think clearly and systematically — meaning practice critical thinking! Critical thinking also means knowing how to break down texts, and in turn, improve our ability to comprehend. 4. Promotes Creativity.

  24. Explained: Importance of critical thinking, problem-solving skills in

    In a nutshell, critical thinking and problem-solving skills are a part of '21st Century Skills' that can help unlock valuable learning for life. Over the years, the education system has been ...