how to write years of experience in resume examples

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I've been interviewing for 20 years—and these are the 3 best resume examples, based on experience level

There is no one-size-fits-all template for a resume that will guarantee a job interview or offer. But there is one major message that every resume should illustrate : "This is how I made things better for my employers."

The secret to making that point as clear and compelling as possible depends on how many years you've been working. Here are solid resumes examples from candidates across three common experience levels: Mid-level, junior and recently graduated:

* Note : These are hypothetical examples; the people, experiences and companies are not real. Numbers and percentages represented by "X" are meant to show style and format.

1. The 'mid-level professional' resume

(Click here to enlarge.)

Mid-level professionals typically have a strong background in managing teams or directing departments. Since they have anywhere from seven to 15 years of experience, their resumes can be longer than one page.

Essential tips:

• Make the first section your professional summary. For a highly experienced candidate like Jonathan, adding a professional summary at the very top is a quick way to concisely convey his core competencies.
• Highlight relevant skills. Notice how Jonathan uses strong keywords and phrases like " strategic planning," "cost management" and "financial planning & analysis" — as noted in the job description. Whether it's being scanned by a human or by a machine, this is what gets a resume noticed.
• Make your recent position the most comprehensive. The professional experience is the bulk every resume, and details from your most recent (or current) position should account for about 75% of this section. Also, you do not need to include your first job.
• Include company descriptions . I consider this a universal rule: If you worked at a company that isn't a household name, adding notable details about the organization (i.e., what it does, number of employees, annual revenue) will save the hiring manager time from having to look it up.
• Numbers, numbers, numbers . If your marketing plan contributed to a 35% increase in sales, make it loud and clear! No need to explain  how you did it; the hiring manager will ask for more details during the interview .
• Emphasize select achievements. Limit your job responsibility descriptions to just two or four of the most important points. By keeping things brief, you can dedicate more space to your proudest and most relevant achievements . This is a more powerful way to showcase what you can contribute to the next employer.

2. The 'junior-level professional' resume

(Click here to enlarge.)

Junior-level candidates usually have two or less years of work experience and tend to require close supervision, especially for complex tasks. These resumes should be one page, tops.

• Showcase strong teamwork skills. One of the most important skills hiring managers look for in junior-level candidates is the ability to work well in teams, large or small. Contrary to popular belief, using words like "we" or "our team" doesn't dilute your achievements; rather, it strengthens your impact. And it's far more effective than saying, "I'm a team player."
• Only include relevant work and internship experience.  Listing each and every internship or job you've held only weakens the resume, mostly because it distracts the hiring manager from focusing on how qualified you are for a specific job.
• Leave out the professional summary.  Unlike those with seven or more years of experience, junior-level professionals don't have enough relevant work to warrant a summary. Instead, their resumes should immediately focus on initial jobs, key accomplishments, education and extracurricular activities.
• Leave out the objective.  What you don't see in Grace's resume (or any other resume here) is an objective. What so many candidates fail to realize is that  objectives are pointless . Even if you truly are "seeking a challenging team leadership position," saying so still reveals nothing about what you can do for a prospective employer.

3. The 'recent college graduate' resume

• Put your education in the first section. Resumes of recent college graduates or workforce entrants should start with the college or university attended, degrees obtained, GPA and any academic honors.
• Keep details about your internships short.  Let's be honest: You were an intern — and there's no way you held as many relevant responsibilities as a non-graduate with years of experience. Going on and on about all the tiny things you did will just make the hiring manager think you're exaggerating or being dishonest. Focus only on the tasks that are important to your field.
• Use extracurricular activities to tell a story.  Be thoughtful about what extracurricular activities you include. It can be something as big as being president of a club or something as small as a weekend of volunteer work — as long as it's interesting enough to tell a story about your hobbies, accomplishments and who you are as a person.
• Keep it to just one page.  Fight the urge to oversell. Prospective employers know that you just graduated, so don't try to make yourself look like something you're not. Otherwise, you'll lose credibility.
• Make your resume pleasing to the eye with lots of white space. Hiring managers don't expect college graduate resumes to be jam-packed with a ton of details. Keep it clean, clear and presentable; use bullet points and strong actions verbs. It's assumed that you have references, so no need to list any or say they're "available upon request."

Gary Burnison has been in the business of hiring and interviewing for more than 20 years. Currently, he is the CEO of Korn Ferry , the world's largest executive recruiting firm. Gary is also the author of "Advance: The Ultimate How-To Guide f or Your Career" and the New York Times best-seller "Lose the Resume, Land the Job." Follow him on LinkedIn here .

Don't miss:

• This is the most impressive resume I've ever seen—based on my 20 years of hiring and interviewing
• Here's an example of the perfect cover letter, according to Harvard career experts
• After 20 years of hiring, I refuse to look at resumes that have this common yet outdated section

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How to Write Years of Experience on a Resume

Quick Navigation:

How many years of experience should be on a resume?

How to write years of experience on a resume, should you include all work experience on a resume, is it ok to leave jobs off your resume.

When considering how many years of experience to write on a resume, take a look at the job posting you’re applying to. The number of years you show for work experience can be a crucial indicator to the hiring manager. This article explains how you can include years of experience on your resume to accurately highlight your work history.

As a general rule, try to keep your work timeline as solid as possible and without any major gaps or holes. While companies may be interested in your work five years ago, they may not be as interested in unrelated work 25 years ago. You can make your resume more appealing by cutting less relevant experience from your work history and saving it to discuss during the in-person interview.  

Follow these steps to properly include years of work experience on your resume:

1. First, include only the essentials

When in doubt, try to keep your resume as straightforward as possible. One of the biggest problems with having 20 to 30 years of experience on a resume is that it can create a cluttered look and feel. Try to keep your resume free of this type of clutter so that a hiring manager can make their decision as easy as possible. An interesting resume that captures the attention of the reader is a resume that employers are more likely to fully read. This, in turn, makes it more likely that you get called in for an interview.

2. Second, keep the length to no longer than two pages

The ideal length for a resume is one to two pages long, which may mean you have to do some trimming to optimize your space. If you feel like you are running out of room on your application, you can try using a smaller font or removing less relevant jobs from your resume.

To minimize the space that you’re using for your resume, you can also try writing the title and dates for the positions you have worked in the past, without including multiple bullet point details about the job. You can also condense your resume by abbreviating the months for the dates of employment for each position or even listing the dates of employment on the same line as the job title separated by commas. 

3. Third, check the job posting for the required years of work experience

Consider a job posting that requires 20 years of job-related experience. In a scenario like that, you can still apply with 15 years of work-related experience. Ultimately, the reason that companies might list a requirement for someone with that many years of experience is to indicate that they’re looking to hire someone for a senior position. It’s not actually about a specific number of years.  

4. Next, keep some information for the in-person interview

If you are a more seasoned applicant who might have experience stretching beyond 10 to 15 years, you don’t necessarily need to add that older work experience to your resume. Some industries view it as irrelevant for you to share information about job experience that dates back farther than 15 years. 

You should be careful how much information you share directly on your resume so that it doesn’t seem like your skills might be outdated or that you’d be a risk to hire. This information can be kept until an in-person interview when you can mention it as a bonus to your interviewer.

5. Finally, create an impact with relevance

One of the most important keys to having an impactful resume is to include the most relevant information to the position. While it might be tempting to add everything to your resume, quality carries more impact than quantity, and taking the time to edit your previous work experience can be what ultimately helps you get hired for the position. Try to take the extra time to cut and refine the information you do put on your resume to make sure it’s presented as efficiently as possible. The effort is well worth the time, as your resume is often the first impression you give to a hiring manager.

The goal of your resume is to provide insight into why you’re the best fit for the role that you are applying for. This means that if you’ve held positions that are not relevant to the role, you might not want to highlight them in the same way as others. Whether you omit jobs entirely or condense them into title and dates (without the details), be sure to organize the information on your resume so each section is clearly defined.

When you’re considering information about relevant jobs, a good rule to follow is to list your experience without gaps in employment. For example, if you want to include a position that you held 10 years ago, then you should include job information leading up to the present. The purpose of keeping this consistency is so that a hiring manager can see that you’ve been employed consistently for the time leading up to your application. 

If you are trying to consolidate information, you can trim the jobs that are the farthest back in your work history. Showing a solid list of jobs can help indicate that you are a reliable team member. Your work history can be a hidden trait when hiring managers are looking for a candidate who remains loyal to a company over time.

Work Experience on a Resume - How to List It Right

Imagine you’re an HR manager for a second, and someone sends in their resume for you to go over.

What section do your eyes jump to first?

If you guessed work experience , then you’re right.

And if you spot a few relevant keywords in the past job experience section, then you’d continue on their background , contact information , and so on.

When applying for a job, the number one thing most recruiters want to know is if you can really do it right .

And one way to know that for sure is to look at your past work experience.

So, we know two things: most HR managers spend on average 6 seconds to go through a resume. And the work experience is one of the most important sections you can have.

Where does that leave us with?

Basically, if you want to get that call back for the interview, your work experience section really needs to be top-notch. 

Now, when it comes to writing a resume - the whole is greater than the sum of its parts. Meaning, other sections need to be up to par as well.

But for now, we’re going to focus on arguably the most important section of any resume - the work experience.

How to Put Work Experience on a Resume [W/ Template]

How to stand out with your work experience section, 5 real-life work experience examples (for different fields), how to list other resume sections.

But before we dive right in, you’ll need the right tool to build your resume.

Want to save yourself the headache of trying to craft the perfect resume section-by-section from the ground up?

You can get a head start and use our resume builder instead.

Our templates were developed with recruiters and employers in mind, so that your resume format is easy to follow and scan. 

The work experience section is where you get to really sell yourself, so you have to make sure you really iron out the details and the formatting makes sense.

This is where you get to show off your best qualities.

Because, if the recruiter is going to pick between 10 different candidates, you know for a fact they’re going to narrow down the list starting with the most relevant experience.

To get your work experience to really shine on your resume, first, we’re going to cover the basic formatting , and then get to the best practices on how to stand out with your work experience section.

What’s that? You don’t have any experience to begin with? No problem!

Check out our no experience resume guide if you’re trying to get your first professional job.

Now, here’s what you need to know about structuring your work experience section.

Basic Formatting

A good resume tells a story of who you are, what your background is, and why you’re the perfect candidate for the job at hand.

Now, that doesn’t mean you should tell your whole life story, because after all, the ideal resume length is still 1 page .

Instead, this is where you sell yourself , brag about your past achievements and responsibilities.

When listing your previous job roles, you should follow a reverse-chronological order (though, also consider other resume formats ).

To make sure your resume is easy to follow, we recommend going with the standard work experience format, which looks a bit like this:

• Job Title and Position
• Company Name / Description / Location

Dates Employed

• Responsibilities and Achievements

Or, here’s how it looks like in practice:

Now, let’s explain what goes in each part:

Job Title / Position

Your job title goes first . 

When the HR manager scans through your resume, this will most likely be the first section they’ll check. 

Be prepared and make it easy for them to find this.

There is not a lot to say here except that your job title should be accurate to what you did.

To make things simple, you can use the exact name you saw in the original job ad.

• Digital Marketing Expert
• Online Marketing Magician

Company Name, Description, and Location 

If the position checks out, they’ll want to know more details. 

If the company isn’t famous, you can also describe in 1-2 sentences. And you should always mention the location of the firm, too.

Try to keep the total section under 3-5 jobs and only remove other job experiences if you’re running out of space and absolutely can’t remove any other part of your resume.

Achievements and Responsibilities

When listing achievements in your resume , you should add any specific change you made happen (we’ll explore how to do this more in-depth below) that the HR manager can apply to their company.

When possible, you should always list accomplishments over responsibilities. 

After all, the HR manager already knows what your responsibilities are - they’ve probably gone through similar resumes over 100 times now with the same bland responsibilities

• Hit and exceeded monthly sales KPIs for 5 months in a row.
• Carried out sales operations.

If that’s not possible because of the nature of the job (e.g. cashier , entry-level, etc.), however, you can simply list out your daily responsibilities and tasks.

While describing your job responsibilities, try to limit them within 6 bullet points at most.

Sounds obvious, right? 

Simply list how long you worked at your previous role for. And relax , if you don’t remember the exact day you got hired, you can give an approximate timeframe. 

The standard format for dates employed is mm/yyyy .

Digital Marketing Manager

06/2015 - PRESENT

June 20 of 2015 - PRESENT

If you decide to use the mm/yyyy format, aim for consistency and make sure your other work experience listings look the same way.

Work Experience Q&A

Have some questions on your work experience section?

Maybe you have a giant gap in your work experience, or you’re a recent graduate looking for a job with 0 work experience . 

In this section, we’re going to cover the most common questions about the work experience section...

Do You List an Internship?

Not sure if an internship belongs on your resume?

Well, are you applying for an intermediate or senior role?

If it’s either of the two, then you might want to leave out the internship you did 4-5 years ago.

Meanwhile, are you a recent college grad with not a lot of practical work experience?

If so, an internship is a great way to show some substance and that you’re serious about your career path.

Everyone has to start somewhere, and if you’re struggling to fill up your resume, you should definitely include any internships, even if you weren’t hired full-time afterwards, or the internship was in a completely different field.

What If You Don’t Have a Lot of Experience?

If you’re applying for an entry-level job haven’t worked a day in your life, you can focus on other ways to present yourself.

For example, you can focus more on your soft skills , university achievements , and other personal qualities .

If you’re a recent college grad, the recruiter is most likely not expecting you to have a whole page worth of work experience - so don’t sweat it.

Instead, you might consider including the following contents:

• Summer Job - Ever worked a summer job? Include it! This can show the recruiter that you have SOME work experience, even if it’s not related to the job you’re applying for.
• University Projects - Pretty much all team-based project exercises work. Created a mock product for a business class? Add it!
• Personal Projects - Done anything interesting with your free time? Published videos on Youtube? Coded mini software applications? Add them to your resume!

How Do You List Gaps In Your Resume?

Gaps on a resume can be a red flag - only if you provide no explanation.

If the HR manager sees an empty gap in your work experience section, they’re going to assume the worst case scenario.

So, it’s better to ease their expectations and be honest.

In a line or two, explain what happened and move on, no need to dwell on it.

• July 2018 - February 2019, due to my medical situation, I had to take time off to fully recover and focus on my health.

The good news is that you don’t have to tell the whole story, especially if it’s personal, but be prepared to briefly go over it if it comes up during the interview.

And now, if you really want to stand out from other candidates with your superior work experience listing, here’s what you can do.

Do you want to hear some good news?

When it comes to listing their work experience, many people simply mention their daily responsibilities and call it a day.

Want your application to stand out from the bunch? Do this:

Write Achievements Instead of Responsibilities

One of the best ways you can summarize your job experience is by showing your achievements .

In most cases, the HR manager can already guess what your responsibilities were. Especially if it’s anything like the one you’re applying for - they probably know the position inside out.

Instead, to stand out, what you can do is show your impact , in that role.

• Increased landing page CTR by 4% in the first month through A/B testing and changing the copy.
• Worked with email marketing and launched social media campaigns.

If you increased the overall revenue growth from 5% to 15%, and implemented a new marketing plan for the year, this is something recruiter will want to know.

They’re looking for information and any kind of quantifiable change that you can also apply to their company.

However, if you were in a position where you could not leave behind any notable achievements (e.g. sever in a restaurant, cashier in a supermarket, etc.), feel free to simply list your responsibilities and tasks .

Tailoring your work experience to a specific job

When reading a resume, the HR manager is looking for information relevant to that specific position, with its own unique requirements.

Because, guess what, if you send the same resume to every job ad you can get your hands on, it’s going to be very obvious that you’re using a generic resume, not optimized for any of them in particular.

To avoid that, show the recruiter that you actually took the time to read the job ad (which you should) , and that your resume is tailored to their requirements.

To do this, actually read the job ad in detail, not just give it a quick glance and call it a day.

For example, take this ad:

They’re looking for someone:

• With 5+ years of experience in creating digital experiences
• Proficient in standard UX software
• With specific knowledge of interface patterns for mobile, web, and responsive design (i.e. specific areas)
• With good understanding of HTML, CSS , JAVA , and more

The point is that they’re looking for specific knowledge within the general position.

So in this case, they want someone with a B.A. degree , 5+ years of experience and with a good understanding of basic front-end development. 

You can mention how you excel at all this within your work experience entries…

• Developed mobile applications with Java, optimized for both Mobile and Web

Now, with all that knowledge combined, let’s take a look at some exceptional real-life resume examples that work.

Not sure how to list work experience for your field?

Looking for some inspiration?

Here’s a few practical work experience examples:

Marketing Work Experience Example

As a marketer, you probably know all about the importance of tailoring your message to your target market.

So, your resume needs to reflect that.

Don’t be afraid of using some marketing-specific language and tools within your resume.

Look at your resume as an ad, with the intention of selling yourself .

The above professional experience section does a number of things really well.

They made sure to:

• List their achievements in a clear way with a quantifiable number to it
• Include only the previous positions that are relevant to marketing
• Follow a clear, easy-to-read structure that the HR interview can skim through.

In terms of design, you might want to choose your approach based on the company. 

If they’re a tech startup that values creativity - you can use a template similar to the above one.

If not - go with a more conservative one.

Teacher Work Experience Example

Teacher resumes can be more complicated because of the formality behind it and the necessary certificates required.

Let’s take a look at the above example of a teacher resume applying and see what they did well:

In this example, everything under the teaching work experience is listed as responsibilities - which is fine, in this case .

Because, chances are, you won’t have a lot of achievements as a teacher.

• Taught SO well that one of my students went on to become the president of the United States

Since the teacher’s only worked 1 job in this case, they also added a volunteering experience to the resume .

This is a great way to boost their chances and back up their qualifications. 

Though volunteering is not the same thing as teaching , it can still help you stand out from the rest of the applicants?

Cashier Work Experience Example

There are no essential credentials business owners expect to come up on a cashier’s resume .

Though, basic arithmetic and computer skills always help, so it’s a good idea to mention your educational background.

Customer service is another important area, which you can focus on in your work experience:

And this is one of those times where it’s perfectly acceptable to simply list out your daily responsibilities instead of any noteworthy achievements in your work experience.

The HR manager isn’t expecting a cashier to have changed the way the store works completely, increasing revenue by 20%. Instead, what they want to know is if you can do the tasks as expected.

Be direct and honest with your work experience here to show you’re qualified and you’ll be fine.

Software Developer Work Experience Example

Working within IT, there are also a lot of different ways you can list your work experience section - depending on the job, which might have been full-time or freelance work .

As an IT, you will most likely have to include achievements as well as responsibilities .

Though if you’re a developer, you might not be able to show your achievements through your code.

Instead, you can show the impact of your code (or software) through the frame of the bigger picture.

For example, let’s say you worked on an internal software project:

• Developed a new internal HR approval software and significantly increased the speed for processing applicants in the company

Look into how you assisted the overall project development through your code.

When it comes to most tech jobs, your work experience is the single most important section on your resume.

Make sure you include all the relevant details, and try to keep your list of responsibilities up to six bullet points at most.

Feel free to also include any technical details and examples you can come up with (quantifiable data always helps), as the HR manager will have some knowledge of what you’re talking about.

But on the other hand, don’t fill up your work experience with jargon and buzzwords either.

For more examples, check out our guide to a software engineer resume .

Student Work Experience Example

Finally, what if you’re a student with not a lot of experience under your belt?

Then your work experience section might look a bit different, something like the above example. 

Yes, that’s only one listing under the work experience. And yes, that’s fine.

Why’s that?

Because no one’s expecting you to actually have 5+ years worth of experience as a recent graduate.

Your lack of work experience shouldn’t hold you back. Simply list any experience you do have , and move on.

Though, this is where your other type of experience can help.

Consider your volunteer experience or an internship you’ve gone through.

The HR managers typically are looking for people who are devoted and ambitious in student and graduate resumes .

So, don’t get too hung up on your actual work experience .

Your resume has other sections as well.

Here’s what you need to know about that:

While your work experience might be the single most important section of your resume, at the end of the day, it works in sync with all the other resume sections .

Even if they might not be relevant at first glance, your soft skills , personal qualities , and hobbies and interests can be the deciding factor between you getting the job or not.

There are going to be cases when the recruiter has to make a decision with candidates with near-identical work experience.

Here’s where the other resume sections come into play and how you can boost your chances of getting picked:

Conferences, Courses and Certificates

This can either go in your education section or in a category of its own, depending on the context.

Generally, your approach here should vary depending on the relevance and the importance of your certification or course.

For example, if you’re applying for a job in education , your certificates are probably going to be more important. Especially if you know you’re going to be working closely within those fields in your applied job.

For example, if you’re going to be teaching social studies to high-school students, you might want to include your relevant certificates within the field.

Of course, any other general education certificated can also help.

The language section is particularly interesting, because while it might not provide any specific examples of how you do your job better, it’s still a good thing to have.

Simply because most companies are international nowadays, with clients all over the world. Being bilingual is a great way to stand out and offer a competitive advantage.

When listing your languages, consider how you can rate yourself. You can say that you are:

• Intermediate

They’re not going to take up a lot of space in your resume, so you might want to include this section if you’re confident about your language skills.

Personal Projects

Everyone loves a side-gig.

It’s one of the best ways you can show your passion and dedication.

Any personal passion project you’ve been working on that is relevant to your current job position can help you stand out and show that you’re not making stuff up.

If you’re a student with not a lot of work experience, for example, you can use your personal projects section to back up your soft skills and your dedication.

How you spend your free time says a lot about you.

And if it’s spent focusing on what you’re truly passionate about, then the HR manager should know about it immediately.

Anything that’s not as relevant, however, like your 3rd grade lemonade stop project , should probably be left off to make space.

Key takeaways

To recap, your work experience section of the resume is arguably one of the most important parts of your resume.

So, you need to make sure you’re formatting it right and it’s easy for the HR manager to skim through it.

Here’s how you can do that:

• First, stick to the following work experience order: job title, position, company name, description, location, achievements, responsibilities, dates employed
• This ensures maximum readability and makes it easy for the HR manager to jump to the relevant keywords they’re looking for.
• When listing your work experience though, make sure you’re custom tailoring it to the job ad and listing any noteworthy achievements whenever possible to stand out.
• Within your job experience section, also consider if you’re going to include your internship , and how your other sections can help your overall resume format.
• The whole is greater than the sum of its parts when it comes to your resume. Meaning, you can’t rely on your work experience along to get you the job and your overall resume needs to be in sync as well.

Now, if you’re looking for inspiration on how to craft a beautiful resume, for your specific dream job, be sure to check out our creative resume templates .

And if there’s anything else you want to learn about the job hunt process, you can always check out our career blog for the latest news.

Suggested reading:

• How to Write a Resume & Land That Job [99+ Real-Life Examples]
• How to Pick the Best Resume Format in 2024 [+Examples]
• What to Put On a Resume (To Get The Job You’ll Love)

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• Resume and Cover Letter
• How Do I List 20 Years of...

How Do I List 20 Years of Experience on My Resume?

7 min read · Updated on October 15, 2021

When it comes to the length of your resume, more isn't always better — even if you have a long and accomplished career history.

Each week, TopResume's career advice expert, Amanda Augustine, tackles your questions live on Facebook . We'll be republishing those answers here. As a certified professional career coach (CPCC) and resume writer (CPRW), Amanda has been helping professionals improve their careers for over 10 years. 

In this Q&A, Amanda helps make sense of how long is too long for a resume, and what you should keep — and omit — from your resume if you're an older professional. 

She answers: 

Can I use a one-page resume for networking, even though my regular resume is three pages long? 

How do I put 20 years of experience on a resume? 

How do I showcase additional duties on your resume?

Q: Can I use a 1-page resume for networking? I was thinking of having a 1-page resume to circulate to unsolicited contacts to spark the conversation.

There was a great study done by ResumeGo where they looked at thousands of resumes and found that a two-page resume is the ideal length , regardless of years of experience. 

If you are newer to the workforce, I would always recommend a one-page resume. If you have enough information that warrants a second page, you should go for it — but you shouldn't force it, either. The same thing applies to a three-page resume. In general, I recommend a two-page resume over three pages, unless there are extenuating circumstances. 

Even at a quick glance (recruiters spend less than 10 seconds looking at your resume before making a decision) the top third of your resume needs to set the stage for everything else. That's what needs to catch the reader's eye. 

You need to have your name, your contact information, your professional title, and a short professional summary, which really is the elevator pitch for the rest of your resume. Make sure to incorporate your strengths and skills so that the recruiter has a high-level understanding of what you're about from the get-go, with your most recent experience on that front page as well. 

Overall, I think professionals are trending toward two pages instead of one because a two-page resume presents recruiters with everything they want to see. 

TopResume completed a study where we looked at self-written, DIY resumes and compared them to professionally written resumes . As part of the study, we asked recruiters different questions to understand which they were more impressed by and, more importantly, why. What's the difference? 

The professional resumes looked and read as more polished, leaving recruiters feeling more confident in the prospect of presenting these candidates to their hiring managers. We also asked the recruiters to estimate the candidates' value in the job market, and those with professionally written resumes were valued at seven percent higher than those whose were self-written. 

Anyone can make sure their resume is typo-free or grammatically correct, but we found the big differences between a professionally written resume and a DIY resume were that:

A professionally written resume presents a compelling career narrative.   Your resume tells a story . How well do you weave a story that shows your background and why you're now qualified and would make a good candidate for a certain role?

Quantifying your achievements allows you to showcase the value you could bring to a company or role. It's more than just saying that you did X, Y, and Z. What was some of the output? How did you improve efficiency? How did you make the company more money? What did you do that benefited the organization? If you missed a day of work, what wouldn't get done because you weren't there?

Q: How do I articulate 20 years of experience on my resume? 

You only want to focus on the most recent 15 years of work experience, and the amount of detail you include for each role should decrease as you go back in your career. The reality is employers are going to say, “That's great what you did 10 years ago, but what have you done recently that's relevant to what I'm hiring for?”

That's great what you did 10 years ago, but what have you done recently that's relevant to what I'm hiring for?

For someone who has a lot of experience, what I typically recommend is: In addition to having your Professional Summary and Areas of Expertise, include a Career Highlights section on the first page. A highlights section is three or five bullets that show off the headliners from your 20-year career.

Not sure how to do this? You can see how a Career Highlights section is formatted in my article about ways to improve your senior-level resume . 

Include anything that is highly brag-worthy, as well as particularly relevant to what you're pursuing today. That way, if the role does fall toward the bottom of page two, it's still getting a nod on the first page. Remember to look at each role and curate the information you're providing based on what your current goal is.

Q: How do I articulate additional duties on a resume? 

A resume is not your transcript from school where every single detail of every job you've ever held is included. Instead, a resume is a marketing document . You get to curate the content you provide, which means determining what details you want to share and what details you want to downplay or omit because they aren't relevant to your goals. 

While you may have had many responsibilities in your role, you want to focus on the responsibilities that are relevant to the role you are pursuing. When it comes to resume writing, we have soft guidelines about what this means. We can only work with the information we are given, so things get tweaked depending on what we have to work with. 

In an ideal world, assuming you're not fresh out of school or entry-level, for each job role we like to provide:

The job title

The company name, and perhaps a little bit of information about the company to give the reader context, especially if many of the employers on your resume are not self-explanatory or well-known

How long have you worked there, start date to end date

A short paragraph, maybe three to five lines, to describe your relevant roles and responsibilities 

We then save your bullet points for your bragging points. How did you help the company? How did you contribute? How can you show you're an achiever versus a doer?  

Some people say, “Well I had a 'doer' job.” Well then, ignore those words — those are just labels. Instead, it's about how you show that you were good at what you did.

It could be that you were given the best shifts, had to train the new hires, or were asked to let the new hires shadow you. It could also be that you were promoted, had a title change, or were given a bigger budget. These are all things that show you were excellent at your job, which is what a recruiter wants to know. These are the bragging points they are looking for. 

If you need to include jobs that aren't necessarily relevant but would leave a hole if not included, you still want to mention them . Just don't give them a lot of space on your resume.

Looking to update your resume but don't know where to start? Use our free resume review as a guide. 

Recommended Reading:

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Resume for 10 Years of Experience

How to get the best out of your resume for 10 years of experience?

Takeaways: resume for 10 years of experience.

You are a professional that is already deep in the working world. But having so much work experience can lead to some obstacles in the job-seeking process.

What experience should you list? Is your education still relevant? What resume format to use? And, on top of all that – how long should your resume be?

Don't worry, we got you covered. There are a couple of steps you can take to perfect your resume for 10 years of experience In this article, we are going to find how to get the best out of your resume for 10 years of experience.

By the end of this article, you’ll be ready to fire up our resume builder and write a resume that gets callbacks.

You want to get that new job you saw, and you want to get it now. It is time to get to work then. You might have tons of experience behind your back already, but that doesn't mean you have that one in the pocket.

Here are a few details that need your attention when writing a resume.

Pick the right resume format

When hiring managers see your resume, they would mainly focus on your work experience and skills . That's great for you, as you have lots of these to show.

But you still need to think about which resume format would be the best fit for you. There are three main resume formats for you to pick from.

Reverse chronological resume format

Most resumes hiring managers to see are in the Reverse Chronological Resume Format .

That’s because it is suitable for pretty much every job position. This format is mostly career-oriented – it lists your work history in order, as the most recent position would be at the top.

It is the ideal format for people with lots of work experience, relevant to the job position they are applying for. That's why Reverse Chronological Resume might be the best pick for you. But don't rule out all the other formats just yet. It is still better to have the knowledge about them

Functional resume format

The second resume format is the opposite of the Reverse Chronological Resume Format.

The Functional Resume Format is also called Skill-Based Resume Format.

It does not focus on your work experience that much anymore. The main focus here are your skills. It is a great choice for someone with little to no experience , but when you have 10 years of experience behind you, it is not the best choice.

No matter how great your skillset is, it is not worth it to shift the focus from your work experience. No matter that this resume format is far away from your needs, it is needed to present you the last one, which might be a better fit than the reverse chronological resume format.

Hybrid resume format

The last resume format is the Hybrid Resume Format . As you can guess from the name, it is a combination of the other two. If you want to show off your work experience, but you would want to also have some significant attention to your skills, that format might be the best fit for you.

It includes both reverse-chronological work history and a highly detailed skills section.

It’s mostly used for job positions that require expertise in a variety of fields, and you want to show that you are the right person for the job.

If that is the case, you might want to consider a Hybrid Resume, rather than a Reverse Chronological one. No matter what resume format you choose, your resume should absolutely have:

• Professional summary
• Work experience section

Skills section

Education section, what sections of your resume need special attention.

Now that you have chosen your resume format, let’s focus on all resume sections you need to spend some extra time on.

Professional profile

Your professional summary is your chance to sell yourself to your potential employer. And with 10 years of experience behind you, you have a lot to offer. The professional summary is a short statement that presents your strengths, years of experience, and professional goals.

It might be hard, but try to keep it up to 3-4 sentences. It should only present a glimpse of who you are and attract the hiring manager to keep on reading.

Work Experience Section

In your resume for 10 years of experience, your work experience should be one of the most impressive sections.

Make sure you follow all the usual rules for writing this section correctly. Follow the reverse chronological order of your job positions and list all the important information about each company.

Don’t forget to add a bullet list with your responsibilities and achievements under each job entry.

That’s also a good place to mention any great accomplishments, like landing an important client.

Use hard numbers to support all your achievements to make them even more impressive. However, when listing your work history, you need to know when to stop. Usually, the work experience section should go back no more than 10 years.

You are right on the line, but that does not mean that you should list your internships from 10 years ago. Your work experience should be relevant to the job position, so make sure you only list entries after careful consideration.

Selected Achievements Section

When it comes to achievements, you can always list them under job entries in the work experience section.

But when you are writing a resume for 10 years of experience, you have a great new opportunity. As your achievements over the last decade are probably more than you can count, you can create a separate Selected Achievements Section.

That way, you can show them to the hiring manager in an easy-to-read way, and they wouldn’t have to hunt them down throughout your work experience section. Once again – don’t forget to back up your achievements with some hard numbers.

Anything can be measured in some way, and when you do, you can make it much more impressive for the reader.

In the 10 years of experience you have, you must have acquired tons of skills. It might be a little tough to pick just a few to mention on your resume.

The best thing you can do is scan the job listing for any keywords you can use. Using them to present your skills on your resume can really improve your chances.

Another thing you can do here is show the employer that you are constantly improving your skillset. That can only make you an even more valuable asset for the company.

When you have 10 years of experience, your education would no longer be that relevant. However, that doesn’t mean you should leave it out completely.

You just need to cut out some irrelevant information. For example, your resume for 10 years of experience only needs higher education. That means that you only need to list any associate’s, bachelor’s, master’s, and doctoral degrees you have.

Furthermore, you no longer need to mention any graduation dates. Having that much experience behind you makes some little details like these irrelevant.

How long should your resume be?

When you have 10 years of experience, it’s best to keep your resume to a single page . Although it may be a bit hard to decide what section to remove from your resume, the way to solve that problem is to think about the best achievements in your career.

While it may seem a bit hard to fit 10 years of experience on a single page, there’s definitely a way. In fact, it’s best to leave off all unnecessary and irrelevant information and focus your resume on the impact and achievements you’ve had in your previous positions.

Expanding your resume to two pages may seem like a good idea, but usually, you’d do that unless you have 15 and more years of experience, and even then you should consider the industry you’re applying to.

When you’re trying to fit 10+ years of experience on your resume, remember to focus on:

• Choose the right resume format.
• Focus on relevant skills and impact in previous positions.
• Don’t worry about skipping the education section if it’s not relevant to the job.
• Try to go with a single-page resume.

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How to Decide On Using A Reverse Chronological Resume

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How to outline work experience in a resumé (with examples)

You’ve got the job experience to back up your suitability for a role – but what’s the best way to add it to your resumé ? To stand out against other qualified applicants, it’s important that your work experience section highlights your strongest points. 

In this article, we explore how you can effectively display your professional journey, highlighting past positions, key responsibilities and relevant achievements. Whether you’re a seasoned professional or just starting out, wording your resumé experience correctly can make all the difference in landing your next role.

Why is work experience in a resumé so important?

A well-written work experience section can be one of the most important elements of your resumé . It gives the hiring manager a quick look into your employment history, including previous employers, dates of employment, skills and responsibilities.

Detailing your work experience is important as it demonstrates how you use your qualifications, skills and level of experience handling various tasks. It can also help showcase your work ethic and commitment, and highlight your career progression. 

How to include work experience in a resumé

The work experience section should be the main focus of your resumé. Here are some quick steps on how to write experience in a resumé. 

Step 1. Identify your resumé format

The right resumé format depends on the job and what’s normal practice in your industry, so it’s worth taking time to decide which one best suits this application. Having a consistent format ensures your resumé looks professional and presents your information clearly,  while showcasing your attention to detail and organisation skills. 

The 3 most commonly used resumé formats for your work experience section are:

1. Reverse chronological format 

This is the most commonly used format, where you list your jobs in reverse date order. Start with your most recent job first, then the job before that second, and so on. It’s a great option if you’ve got at least a few years of job history in a related field.

2. Functional format

This format focuses on what you do rather than where you’ve worked. Your skills and abilities are grouped into categories (rather than spread out across different jobs) with quantitative examples of how you demonstrated these qualities in previous roles. The categories can be tailored to the role you’re applying for by using the keywords and skills listed in the job description. 

For example, categories could include:

• Complaint-resolution skills
• Management skills
• Leadership skills
• Sales skills

A skills-based resumé is a good format to consider if you have gaps in your work history, are changing careers, or have limited work experience. 

3. Combination format

A hybrid of chronological and functional formats, the combination format highlights both work history and relevant skills. Start with a summary of your most relevant skills first, before listing your work history. This format is useful for those who want to emphasise specific skills, while also showing a steady work history. 

Choose the format that best highlights your skills and experience for the job you’re applying for.

Step 2. Discuss achievements instead of responsibilities

To give insight into what makes you the best choice for an employer, highlight your achievements that had a positive impact on the business. This lets an employer know how well you performed your job, not just the mechanics of the role itself. When giving examples of your accomplishments, make sure to use action verbs and quantifiable achievements (backed by numbers) whenever possible.

Here are some examples of responsibility-based vs achievement-based sentences, so you can see the difference:

• Responsibility based : sales of travel products
• Achievement based: increased sales revenue by 20% in the first quarter  
• Responsibility based: managed customer enquiries and resolved issues in a timely manner
• Achievement based: increased customer satisfaction by 20% through efficient issue resolution  
• Responsibility based: developed marketing campaigns for new product launches
• Achievement based: lead marketing strategy, resulting in a 30% increase in product awareness year on year

Tip: Don’t list every job duty you’ve had. Stick to transferable skills relevant to the role you want, and use bullet points to keep your resumé clear and concise.

Step 3. List relevant job titles 

When putting together an employment history , it’s common practice to start with the most recent position, following a reverse-chronological order. This puts your most recent experience upfront, while allowing your resumé to be easily read by ATS software used by hiring managers. 

You should also include:

• Specific job titles (especially ones relevant to the role you’re applying for)
• Company names
• Company locations (city and state)
• Dates of employment for each position

An example of this might look like:

01/2018–11/2023     Manager at ABC Company, Melbourne, VIC

Always use the full name of each organisation, be as specific as you can regarding job title, and use the MM/YYYY format so the dates can be easily read by an ATS.

Step 4. Begin each bullet point with an action verb

Your accomplishments speak volumes about your work ethic, commitment and abilities. Make your accomplishments impactful by starting each bullet point with an action word. Use words like:

• Implemented
• Streamlined

Avoid industry jargon and overly complex terminology.

Instead of: Responsible for workplace safety  Say: Implemented comprehensive safety protocols, reducing workplace incidents by 20%. 

The latter sounds more active and engaging, highlighting the impact you had on your company.

Step 5. Highlight quantifiable achievements 

Your resumé speaks on your behalf, so you want it to be as persuasive as possible. Using quantifiable achievements helps prove your successes by adding measurable results like numbers, percentages or other metrics. It’s a great way to clearly demonstrate your ability to deliver above and beyond the KPIs set. 

Instead of:   Video production and editing   Say:   Produced 25 x 2-minute videos per week

Here are more quantifiable achievements examples:

• Increased social media following by 30% by creating more engaging content.
• Decreased production costs by 15% by implementing new efficiency measures.
• Boosted sales revenue by 25% through a targeted marketing campaign.

Step 6. Tailor your bullet points to the job you want

Before submitting your resumé, read through the job description and make note of the specific skills and work experiences that are mentioned. With this in mind, tailor your work experience descriptions to highlight these same key skills and qualities, while choosing workplace achievements that demonstrate your ability to put these skills into action.

How to format your resumé work experience section

Here are some tips on how to format your work experience on your resumé.

1. Create a dedicated section for your professional experience

Create a clear section entitled Work Experience or Professional Experience underneath the Resumé Summary part of your resumé. This makes it easy for the hiring manager to quickly see where you’ve worked. You can also add a section called Additional Experience or Volunteer Experience if you have relevant knowledge or transferable skills from outside the workplace that you want to highlight.

2. List your most recent work experience first

While there are different ways you can format your resumé, most ATS and employers tend to prefer reverse chronological order. So list your most recent experience first, followed by your previous positions in descending order. This allows hiring managers to quickly see your most relevant and up-to-date experience.

3. Consistent formatting and clear concise points 

Maintain consistent formatting throughout your work experience section. This makes it easier for the hiring manager to read, while also making your resumé visually appealing. Use the same professional font , font size, spacing and bullet point style for each entry, and ensure your bullet points are clear and concise.

H2: Resumé work experience examples

If you don’t know where to start, it can help to see how others in your line of work put together their work experience. To give you a head start, below are work experience resumé examples for a variety of different work backgrounds. Use this as a base to form your own work experience section in your resumé. 

Example resumé work experience for fresh graduates with no experience

As a graduate, you may not have any relevant work experience yet. If you’re applying for your first job , you can include things like volunteer roles or extracurricular roles you had at school. Below is an example of how you can list these roles on your resumé.

02/2023–present    Intern at The Bridge Company, Sydney, NSW

• Organising events and meetings as assistant to the PR manager.
• Analysing e-commerce data in the developer team.

07/2020–12/2022     Volunteer at Helping Hands Charity, Sydney, NSW

• Managed social media accounts, boosting engagement by 20% on 6 months.
• Organised fundraising events as assistant to team leader

Example resumé work experience for a mid-career switch 

If you’re making a career change from one industry to another, it’s important to focus on showing transferable skills. You can also highlight the parts of your previous experience that are relevant to the new role. For example moving from a career in sales to a role in human resources.

06/2021–present     Account Executive at Salesby Ltd, Adelaide, SA

• Develop marketing campaigns and promotions with ad sales team
• Negotiate client contracts to consistently meet revenue targets

08/2017–03/2021     Business Development at Sei, Hobart, TAS

• Develop proposals and presentations to pitch products and services to potential clients.
• Identify new business opportunities and partnerships, expanding the client base by 40%.

Example resumé work experience for professionals

If you’ve been working in your industry for awhile, you may have multiple relevant roles to add to your work experience section. Make sure you avoid adding too many previous roles , instead stick to the most relevant. 

02/2022–present     Marketing Manager, Biotech, Perth, WA

• Develop and execute marketing campaigns to increase customer engagement by 25%.
• Collaborate with cross-functional teams to launch new products, driving a 15% increase in sales.

06/2019–02/2022      Communications Specialist, Treehill, Perth, WA

• Managed internal communications, improving employee engagement by 20%.
• Strategised content for the company website and newsletters, increased website traffic by 40%.

Example resumé work experience for managers 

Leadership and management roles will often require some level of management experience. It’s important to highlight your experience in similar roles, or skills that may be transferable from other roles. 

05/2023–present     Hotel Manager at Brydges Hotel, Cairns, QLD

• Manage hotel budget and expenses, achieving a 15% cost reduction.
• Implement training programs for staff, resulting in improved customer satisfaction scores by 20%.

08/2019–04/2023     Assistant Manager at Oaks Inn, Cairns, QLD

• Co-managed day-to-day hotel operations, including guest check-in/check-out and room reservations.
• Resolved guest complaints in a timely and professional manner.

Showcasing your work experience in your resumé is more than simply listing previous job titles. It’s highlighting your achievements, skills and career progression , relevant to the job you’re going for. Make a strong impression by using action verbs and including any quantifiable achievements, and choose a format that best highlights your skills and experience, keeping it consistent throughout. With the above in mind, you can create a work experience resumé that stands out and gets you to the next step in the hiring process.  

Can I just put years on my resumé?

Yes, you can just put years on your resumé. However, it’s best to also include the months, preferably in MM/YYYY format. This provides a clearer picture of your work history for the hiring manager, and matches the format that ATS software is programmed to read.

How long should a resumé be for a job?

Your resumé should be one page , or two pages at most, if you have a lot of relevant experience. If your resumé is in multi-page territory, consider whether you have gone for quantity over quality. Check if you’ve been clear and concise, removing experience not relevant to the role, and consider limiting quantified achievements to two to three bullet points per job or skill category.

What jobs should you put on a resumé?

Include relevant jobs and experience that showcase the skills and qualifications required for the position you’re applying for. Focus on roles that demonstrate your ability to perform the job you're wanting to get.

What order should work experience be listed on a resumé?

List your work experience in reverse chronological order, starting with your most recent job and working backward. This format highlights your most recent and relevant experience first and is the most commonly used. Other format types include functional and combination formats.

Can you leave jobs off your resumé?

If they’re not relevant to the position you’re applying for, there’s no need to include every job you’ve ever had. If you have a long work history, only include the most relevant roles. If an employer wants an explanation about any employment gaps, then they may ask you this during the interview.

How to address maternity leave on your resumé?

Maternity leave can simply be included in the date range you worked for a company. If however you were not employed during your maternity leave, then the best approach is to list this in your work experience section as ‘Parental Leave’.  

How to overcome an employment gap in your work history?

Be upfront about gaps in your employment by including these as you would a jobs in the work experience section of your resumé. There can be many reasons for gaps in your work history, such as health problems, job loss, study, caring responsibilities, or taking time off to travel. You don’t need to give an explanation, but you can include any relevant skills or experience you gained during your employment break.

How many years of work experience should be on a resume?

You should include all work experience relevant to the job you’re applying for, but focus on the most recent 10–15 years unless earlier experience is highly relevant to the position. Highlight accomplishments and skills gained throughout your career, remembering to keep it clear and concise so your resume is only a page or two long.

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Resume Worded   |  Proven Resume Examples

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• Relationship Manager Resume Guide & Examples

Customer Relationship Manager Resume Examples: Proven To Get You Hired In 2024

Customer Relationship Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer relationship manager resume sample.

Customer relationship managers are the people who try to build customer loyalty by offering personalized and friendly service to customers. In this position, you will invite and welcome new customers, answer any questions they may have about the company or its products, help with any issues they may be having making a sale, and encourage them to renew their subscriptions or otherwise continually return as customers. This position requires excellent communication, persuasion, and problem-solving skills. The best way to highlight these soft skills is by showing their effect on the bottom line using metrics. Recruiters are also likely to favor applicants with customer-relationship and managerial previous positions so limit your experience section to those two roles. Here is a recruiter-approved resume sample.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer relationship manager resume in 2024,    use leadership action verbs to show your expertise..

Using powerful action verbs may seem like a small tweak but it makes a big difference in framing your resume. Show recruiters that you are a leading force in the profession by using powerful leadership action verbs. These words may include ‘mentored’, ‘supervised’, and ‘trained’. This applicant has used action verbs very effectively.

   Balance your resume between client relationships and management roles.

You need to show recruiters that you are excellent at building relationships with clients, but you also need to show that you are excellent at managing teams. So ensure your experience section is balanced in showing your expertise in both functions. Your skills and tools section should also serve both functions equally. This resume is a great example of that balance.

Customer Success Manager Resume Sample

Client relationship manager resume sample, account manager resume sample, customer experience manager resume sample.

• Customer Relationship Manager Resume Tips

As a hiring manager who has recruited customer relationship managers at companies like Salesforce, HubSpot, and Zendesk, I've seen countless resumes over the years. The best resumes that catch my attention are the ones that effectively showcase the candidate's skills, experience, and impact in a clear and concise manner. Here are some tips to help you craft a strong resume that will stand out to hiring managers in the customer relationship management field.

   Highlight your customer service skills

Emphasize your customer service skills and experience throughout your resume. This is a critical aspect of the customer relationship manager role.

• Resolved an average of 50 customer inquiries per day, consistently exceeding the team's target of 40 inquiries per day
• Maintained a customer satisfaction score of 95% or higher for 12 consecutive months
• Trained and mentored 5 new customer service representatives, resulting in a 20% increase in team productivity

Avoid being vague or generic when describing your customer service experience. Instead, use specific examples and metrics to demonstrate your impact.

• Handled customer inquiries
• Provided excellent customer service

   Showcase your relationship-building abilities

As a customer relationship manager, your ability to build and maintain strong relationships with customers is crucial. Highlight examples of how you've successfully built and nurtured customer relationships.

• Developed and implemented a customer loyalty program that increased repeat business by 30%
• Built and maintained relationships with a portfolio of 50+ key accounts, resulting in a 95% customer retention rate
• Collaborated with cross-functional teams to address customer pain points, leading to a 25% reduction in customer churn

Avoid simply stating that you have strong relationship-building skills without providing any supporting evidence.

• Strong relationship-building skills
• Able to build rapport with customers

   Demonstrate your problem-solving abilities

Customer relationship managers often face complex challenges and need to be skilled problem-solvers. Showcase examples of how you've successfully tackled difficult customer issues.

• Resolved a long-standing issue with a high-value client, resulting in a contract renewal worth $500K
• Investigated and resolved a complex billing issue that affected 200+ customers, preventing potential revenue loss of $100K
• Developed a new process for handling customer complaints, reducing resolution time by 50% and increasing customer satisfaction scores by 20%

Avoid using generic statements that don't provide any insight into your problem-solving abilities.

• Good problem-solving skills
• Able to handle customer complaints

   Highlight your industry knowledge

Demonstrate your knowledge of the industry and the specific products or services your previous companies offered. This shows hiring managers that you have a deep understanding of the market and can effectively support customers.

• Developed and delivered product training sessions for 50+ sales representatives, resulting in a 20% increase in sales of new product line
• Created and maintained a knowledge base of 100+ articles on company products and services, which reduced customer support inquiries by 30%
• Stayed up-to-date on industry trends and competitor offerings, sharing insights with the team and making recommendations for product improvements

Avoid simply listing the companies you've worked for without providing any context about the products or services they offer.

Customer Relationship Manager, ABC Company, 2018-2021

   Show your leadership and collaboration skills

Many customer relationship manager roles require leading teams and collaborating with cross-functional departments. Highlight any leadership experience you have and provide examples of successful collaboration.

• Led a team of 10 customer service representatives, increasing team productivity by 25% and reducing average call handling time by 20%
• Collaborated with the product development team to provide customer insights and feedback, resulting in the successful launch of 3 new features with high customer adoption rates
• Partnered with the sales team to develop and implement a new upselling strategy, resulting in a 15% increase in revenue from existing customers

Avoid using vague statements about your leadership or collaboration abilities without providing any supporting examples.

• Strong leadership skills
• Able to collaborate with other departments

   Tailor your resume to the specific job

Customize your resume for each job you apply to, highlighting the skills and experiences that are most relevant to that particular role.

For example, if the job description emphasizes customer retention, focus on your experiences in reducing churn and increasing customer loyalty:

• Implemented a customer feedback program that increased customer satisfaction scores by 30% and reduced churn by 15%
• Developed and executed targeted retention campaigns for at-risk customers, resulting in a 95% success rate in preventing cancellations

On the other hand, if the role focuses more on upselling and cross-selling, highlight your successes in driving revenue growth:

• Identified and capitalized on upselling opportunities, increasing average revenue per customer by 20%
• Collaborated with the sales team to develop bundled service packages, resulting in a 25% increase in cross-sell revenue

Avoid submitting a generic resume that doesn't speak directly to the specific requirements and responsibilities of the role you're applying for.

Skills For Customer Relationship Manager Resumes

Here are examples of popular skills from Customer Relationship Manager job descriptions that you can include on your resume.

• Sales Management
• Logistics Management
• Customer Relationship Management (CRM)
• Operations Management
• Merchandising

Skills Word Cloud For Customer Relationship Manager Resumes

This word cloud highlights the important keywords that appear on Customer Relationship Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, customer service.

Customer Success

Sales Associate

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Resume Guide: Detailed Insights From Recruiters

• Relationship Manager Resume Guide & Examples for 2022

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Customer Relationship Manager Resumes

• Template #1: Customer Relationship Manager
• Template #2: Customer Relationship Manager
• Template #3: Customer Success Manager
• Template #4: Client Relationship Manager
• Template #5: Account Manager
• Template #6: Customer Experience Manager
• Skills for Customer Relationship Manager Resumes
• Free Customer Relationship Manager Resume Review
• Similar Relationship Manager Resume Templates
• Other Sales Resumes
• Customer Relationship Manager Interview Guide
• Customer Relationship Manager Sample Cover Letters
• Relationship Manager - 2024 Resume Guide
• Alternative Careers to a Customer Service Manager
• All Resumes
• Resume Action Verbs

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