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The Downside of the Balanced Scorecard: A Case Study from Norway

Antonsen, yngve, journal article.

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The downside of the Balanced Scorecard: A case study from Norway

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Balanced Scorecard: Today’s Challenges

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  • First Online: 28 March 2017
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the downside of the balanced scorecard a case study from norway

  • Jorge Gomes 19 &
  • Mário Romão 19  

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 569))

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  • World Conference on Information Systems and Technologies

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In today’s global landscape organizations are pressured to develop new capabilities such as flexibility or expertise to respond to the ever-changing technology, competition, and customer preferences. Companies cannot be competitive or successful if their business and information systems and technology (IS/IT) strategies are not aligned. Nowadays, with the growing importance of intangible assets, performance measurement tools must be able to capture this new and important reality. Measuring organizational performance is a difficult and ongoing challenge for managers. Balanced Scorecard (BSC) is a powerful tool that gives a fast, but comprehensive view of the business including operational measures on customer satisfaction, organization’s innovation, activities improvement, as well as financial measurements. This study empirically examines how the BSC has been applied in practice and whether different BSC designs result in varying performance outcomes. In this paper the authors address the BSC and promote the discussion about the strengths and the limitations, underlining the latest developments and future research.

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the downside of the balanced scorecard a case study from norway

Balanced Scorecard

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Balanced scorecard: trends, developments, and future directions

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Acknowledgments

The research work where this article is based on, has been supported by FCT - Fundação para a Ciência e a Tecnologia, in the context of financed projects under the Reference UID/SOC/04521/2013.

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Gomes, J., Romão, M. (2017). Balanced Scorecard: Today’s Challenges. In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Costanzo, S. (eds) Recent Advances in Information Systems and Technologies. WorldCIST 2017. Advances in Intelligent Systems and Computing, vol 569. Springer, Cham. https://doi.org/10.1007/978-3-319-56535-4_64

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Balanced Scorecard: Is It Beneficial Enough? A Literature Review

Article sidebar, main article content.

Purpose of the Research : This study reviews and evaluates the development of research on the balanced scorecard.

Design/ Methodology/ Approach : This is a literature study of71 articles from 21 Scopus Q1 indexed journals. The issuance year was ignored, yet the search area was restricted to business, management, and accounting. The analysis is grouped into three parts, namely BSC in private sectors, BSC in public sectors, and criticism for BSC. In private sectors and SMEs, the theme is divided into benefits of BSC, implementations of BSC, limitations and other tools to improve BSC.

Research finding : Although a large number of academics are sceptical about the relationship between BSC and organisational outcomes, BSC is widely used. Practitioner-oriented literature shows that it has useful values especially in improving organisational performance and strategy attainment. Based on the findings of empirical results in the private sector, SMEs, and the public sector, it can be inferred that the implementation status of the balanced scorecard shows a high level of success and minimal failure.

Theoretical contribution/ Originality : The BSC has limitations, yet these findings show that BSC is beneficial enough.

Practitioner/ Policy implication : The BSC remains worth considering for a performance management system.

Limitation/ Implication : This literature review is limited to specific quality ratings of the academic journals.

Type of article : Literature review

Keywords : Balanced Scorecard, Kaplan and Norton, Management Accounting, Literature Review

JEL Classification : M21, M41

Article Details

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    Does the balance scorecard work: an empirical investigation. A. Neely. Business, Economics. 2008. Commentators suggest that between 30 and 60% of large US firms have adopted the Balanced Scorecard, first described by Bob Kaplan and David Norton in their seminal Harvard Business Review paper of….

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    The Balanced Scorecard is widely used in organisations to implement and measure strategic top-down work processes. This article examines how using the Balanced Scorecard influences the individual and interactive reflective learning and commitment of line managers and employees in a financial organisation.

  8. The downside of the Balanced Scorecard: A case study from Norway

    Antonsen, Yngve, 2014. " The downside of the Balanced Scorecard: A case study from Norway ," Scandinavian Journal of Management, Elsevier, vol. 30 (1), pages 40-50. Downloadable (with restrictions)! The Balanced Scorecard is widely used in organisations to implement and measure strategic top-down work processes.

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    This study empirically examines how the BSC has been applied in practice and whether different BSC designs result in varying performance outcomes. In this paper the authors address the BSC and promote the discussion about the strengths and the limitations, underlining the latest developments and future research.

  15. The Balanced Scorecard: Keeping Updated and Aligned with Today´s

    Antonsen, Y. 2010. The downside of the Balanced Scorecard: A case study from Norway. Scandinavian Journal of Management, 301, 40-50. Google Scholar; Ashurst, C., & Doherty, N. F. 2003. Towards the formulation of "a best practice" framework for benefits realization in IT projects. Electronic Journal of Information Systems Evaluation, 6, 1-10 ...

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    Published 2004. Business, Economics. Commentators suggest that between 30 and 60% of large US firms have adopted the Balanced Scorecard, first described by Bob Kaplan and David Norton in their seminal Harvard Business Review paper of 1992 (Kaplan and Norton, 1992; Neely and Marr, 2003). Empirical evidence that explores the performance impact of ...

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  19. Balanced Scorecard: Is It Beneficial Enough? A Literature Review

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  20. Balance Scorecard: A Standard Tool to Measure Performance in Private

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    The Balanced Scorecard in Large Firms and SMEs: A Critique of the Nature, Value and Application. Mohamed A. K. Basuony. Business, Economics. 2014. During the last two decades, the use of the BSC has been widely spread in all sectors such as manufacturing and services; small and large firms; public and private sector. The idea of this paper is….