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Dealing with dysfunction : innovative problem solving in the public sector

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Dealing with Dysfunction: Innovative Problem Solving in the Public Sector

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Dealing with Dysfunction: Innovative Problem Solving in the Public Sector (Brookings / Ash Center Series, "Innovative Governance in the 21st Century")

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• ISBN-10 9780815722069
• ISBN-13 978-0815722069
• Publisher Brookings Institution Press
• Publication date October 29, 2015
• Language English
• Dimensions 6 x 0.77 x 9 inches
• Print length 305 pages
• See all details

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• ASIN ‏ : ‎ 0815722060
• Publisher ‏ : ‎ Brookings Institution Press (October 29, 2015)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 305 pages
• ISBN-10 ‏ : ‎ 9780815722069
• ISBN-13 ‏ : ‎ 978-0815722069
• Item Weight ‏ : ‎ 1.11 pounds
• Dimensions ‏ : ‎ 6 x 0.77 x 9 inches
• #511 in Public Affairs
• #1,353 in Human Resources (Books)
• #2,194 in Public Affairs & Administration (Books)

About the author

Jorrit de jong.

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• Dealing with Dysfunction: Innovative Problem Solving in the Public Sector

In this Book

• Jorrit de Jong
• Published by: Brookings Institution Press
• Series: Brookings / Ash Center Series, "Innovative Governance in the 21st Century"

• Table of Contents

• Front Cover

• Title Page, Copyright Page
• Introduction
• Foundational Concepts
• Theories of Bureaucratic Dysfunction
• Inquiry and Action: The Kafka Brigade Method
• pp. 105-133
• Kafka Cases I: The Pilot Phase
• pp. 134-159
• Kafka Cases II: The Consolidation Phase
• pp. 160-226
• Emerging Issues and Lessons
• pp. 227-244
• Conclusions
• pp. 245-268
• pp. 269-282
• pp. 283-290

Additional Information

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Book Talk with Jorrit de Jong, Author of "Dealing with Dysfunction: Innovative Problem Solving in the Public Sector"

Date: , location: .

Join us for a discussion with Jorrit de Jong, Lecturer in Public Policy and Management at HKS, Faculty Director of the Bloomberg Harvard City Leadership Initiative, and author, "Dealing with Dysfunction: Innovative Problem Solving in the Public Sector." Julie Boatright Wilson, Harry Kahn Senior Lecturer in Social Policy, HKS, and Matt R. Andrews Senior Lecturer in Public Policy, HKS, will provide responses. Tony Saich, director of the Ash Center for Democratic Governance and Innovation and Daewoo Professor of International Affairs, will moderate. 

About Dealing with Dysfunction

How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade — a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns.

De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well-functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem-solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.

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