internal communication dissertation

Internal communication: building trust, commitment, and a positive reputation through relationship management with employees

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• March 21, 2019
• Affiliation: Hussman School of Journalism and Media
• Relationship management is the practice of building strong relationships with important publics, including employees. It is expected that richer communication flowing between both employees and management will enhance feelings of trust between management and employees, ultimately resulting in stronger commitment to each other and to the organization. In addition, these feelings of trust and commitment will lead to a more positive reputation for the firm, as employees are happy to be employed by the organization and in turn, share their positive feelings with customers and other stakeholders. This relationship management effort is thought to build long-term relationships for the mutual benefit of an organization and its stakeholders. As employees have been thought to have more credibility with the public as representatives of the organization than corporate communications efforts, their opinions can influence other stakeholders to have a more positive opinion about the reputation of the firm. Internal communication describes this goal of communicating richly with employees to engage them in the priorities of the organization. Face-to-face communication was found to be the best method for building close relationships with employee publics. This study incorporates findings from employee interviews, executive interviews, as well as a large-scale survey of employees to better understand the role of rich communication in the context of relationship management with employees.
• https://doi.org/10.17615/7jhv-q263
• Dissertation
• In Copyright
• Boynton, Lois A.
• University of North Carolina at Chapel Hill
• Open access
• October 19, 2010

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Evolving Research and Practices in Internal Communication

• First Online: 29 September 2021

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• Linjuan Rita Men 5  

Part of the book series: New Perspectives in Organizational Communication ((NPOC))

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Internal communication, sometimes referred to as employee communication, internal relations, or internal public relations, has witnessed significant growth in the past decades as a discipline and profession. The introduction chapter revisits the definitions of internal communication, provides an overview of the recent developments in research and practice in this domain, particularly positioned in the field of public relations, along with a discussion of emerging trends and issues that are shaping the practice. The chapter ends with the discussion of the vision and goals of the book and an overview of the book’s structure and content.

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Men, L.R. (2021). Evolving Research and Practices in Internal Communication. In: Men, L.R., Tkalac Verčič, A. (eds) Current Trends and Issues in Internal Communication. New Perspectives in Organizational Communication. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-78213-9_1

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Home > Theses and Dissertations > 1176

UNLV Theses, Dissertations, Professional Papers, and Capstones

Internal communication in organizations and employee engagement.

Lynn Kalani Terumi Hayase , University of Nevada, Las Vegas

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Master of Arts in Journalism and Media Studies

Journalism and Media Studies

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Paul Traudt, Chair

Second Committee Member

Anthony Ferri

Third Committee Member

Lawrence Mullen

Graduate Faculty Representative

Tara McManus

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Employee engagement is a fairly new phenomenon that continues to gather the attention of and implementation into organizations. While communication has been identified as a factor affecting engagement, no scientific research has concentrated solely on the relationship between the two. Taking this into account this study sought to find whether there is a relationship between internal communication and employee engagement.

Results indicated that there is a positive relationship between factors of internal communication and factors of employee engagement. The current research found that internal communication is linked to commitment, discretionary effort, and meaningful work; all factors of engagement. In addition, results also indicated that communication channel satisfaction and channel combinations were linked to employee engagement.

Business communication; Communication in organizations; Communication in personnel management; Job satisfaction; Management--Employee participation; Organizational sociology

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Communication | Industrial and Organizational Psychology | Organizational Communication

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University of Nevada, Las Vegas

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Hayase, Lynn Kalani Terumi, "Internal communication in organizations and employee engagement" (2009). UNLV Theses, Dissertations, Professional Papers, and Capstones . 1176. http://dx.doi.org/10.34917/2583306

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Sibřinová, Andrea. "Interní komunikace v organizaci." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-192917.

Rathouský, Tomáš. "Internal Communication." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-194109.

Welch, Mary. "Rethinking internal communication." Thesis, University of Manchester, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.504716.

Suthers, Amber L. "Evaluating Effective Communication Methods: Improving Internal Communication." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etd/3293.

Ahl, Annika. "Communication concerning internal information systems." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-96311.

Bergquist, Emilia. "Internal communication : - The employee perspective." Thesis, Linnéuniversitetet, Institutionen för medier och journalistik (MJ), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35966.

Andersson, Ola, and Niclas Larsson. "RSS – The future of internal communication?" Thesis, Växjö University, School of Mathematics and Systems Engineering, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-377.

RSS is a format for easy information sharing between computers. A RSS-file, also known as a feed or a channel, consist of a list of items. The items are structured with XML-tags and have to be processed in some way before it can be read. RSS¬readers, web-browsers with RSS support and e-mail-clients with RSS support can be used to display the feed.

This thesis is focused to investigate if RSS can be used within an enterprise for internal communication. We look at different computer based communication tools that are available today and compare them with RSS. All the different tools has there advantages as well as disadvantages, we have tried to find out if there is room for one more information channel within an enterprise.

Our study shows that RSS is not suitable as a stand alone solution for internal combination. RSS main strengths lies in mass information that has to be pushed out in one direction.

Felle, Linn-Cecilie. "Internal Communication : What makes it flow?" Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for voksnes læring og rådgivningsvitenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-13882.

Zheng, Yumai. "Internal Communication from a Managerial Perspective." Thesis, Halmstad University, School of Social and Health Sciences (HOS), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-2283.

The objective of this thesis is to conduct a research on Eleiko Sport AB’s internal communication from a managerial perspective. The focus of this analysis is to look at how the management and organisation are structured in Eleiko, how the members of the management team view and perceive internal communication, how the internal communication within this small organisation is organised, and which communication channels are being used and why.

Silva, Sara Marli MagalhÃes Belarmino da. "Internal communication in a public university." Universidade Federal do CearÃ, 2007. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3555.

Niemelä, M. (Miikka). "The significance of firm internal barriers to the internationalization of SMEs." Bachelor's thesis, University of Oulu, 2016. http://urn.fi/URN:NBN:fi:oulu-201611123032.

Montsho, Richard Kgomotso. "Exploring internal communication within the government communication and information system." Thesis, University of Pretoria, 2013. http://hdl.handle.net/2263/32043.

Rajala, Inkeri. "Developing Internal Communication in Fast-changing Organizations." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-50821.

Wist, Dominic, Mark Schaefer, Walter Vogler, and Ralf Wollowski. "STG decomposition : internal communication for SI implementability." Universität Potsdam, 2010. http://opus.kobv.de/ubp/volltexte/2010/4078/.

Daly, F. D. "Internal communication and the management of change." Thesis, Queen's University Belfast, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.426799.

Reinaker, Andrew Dennis. "INTERNAL CUSTOMER VALUE CREATION AND COMMUNICATION CHOICES." Diss., Temple University Libraries, 2017. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/465702.

Sloberg, Hanna, and Sara Nilsson. "Internal Marketing Communication : Alpha, a Machinery Business." Thesis, Karlstads universitet, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-73548.

Maric, Marina, and Emelie Bernsson. "Internal Communication in a Global Change Project." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10682.

Hindström, Jakob, and Johan Tullström. "Internal Communication and Employee Perceptions during Acquisitions." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355629.

Novitzky, Basso Igor Nicolas. "The functional significance of the Duffy negative polymorphism." Thesis, University of Birmingham, 2015. http://etheses.bham.ac.uk//id/eprint/5675/.

Weber, Lydia, and Dominique Kuehn. "The Challenges of Internal Communication about Environmental Sustainability." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-257380.

DuBois, Adrienne L. "The Adaptive Significance of Vocal Performance in Songbird Communication." Scholarly Repository, 2011. http://scholarlyrepository.miami.edu/oa_dissertations/562.

Davidsson, Pantea Sara. "Analysis of internal communication at a transport company." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-97865.

Safarova, Julia, and Jenny Holmin. "Appropriateness of Internal Communication Channels : A Stakeholder Approach." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-261086.

Quinn, Dennis. "Auditing internal communication in a major police organisation." Thesis, University of Ulster, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.365421.

Mäkinen, A. (Anna). "Development of internal communication policy in growth enterprise." Master's thesis, University of Oulu, 2018. http://urn.fi/URN:NBN:fi:oulu-201809052711.

Vu, T. "Managing Vietnamese newsrooms : the role of internal communication." Thesis, University of Westminster, 2015. https://westminsterresearch.westminster.ac.uk/item/9ww8z/managing-vietnamese-newsrooms-the-role-of-internal-communication.

Hume, Jessica Mary. "Strategic internal communication in international non-governmental organisations." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/24843.

Murphy, Melvin Murphy. "Internal Strategies for Assessing Organizational Communication Channel Effectiveness." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3406.

Sriyothin, S. "Influence of internal communication on employees' brand outcomes." Thesis, University of Salford, 2016. http://usir.salford.ac.uk/39998/.

Carter, Styletta. "An Internal Communications Analysis of a U.S. Credit Reporting Agency." Digital Archive @ GSU, 2007. http://digitalarchive.gsu.edu/communication_theses/28.

Riihimäki, Jessica. "Performing internal communication with the help of digital tools : A study of how employees utilize internal communication together with digital tools." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-328579.

Ziuraite, Jurgita. "Relationships of internal organizational communication, performance and work motivation." Thesis, Växjö University, School of Social Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-2639.

Communication is one of successful functioning organization‘s elements. Many companies‘ managers comprehended that when communicating effectively, organization can achieve more during a shorter period of time. Current study aimed to determine internal organizational communication, motivation and performance relationships as well as present a model reflecting them. Employees of the same organization participated in the research. 54 employees filled in questionnaire which included Communication Satisfaction Questionnaire, Work Preference Inventory to measure intrinsic and extrinsic motivation, Extended Delft Measurement Kit General Performance subscale. Demographic questions were included as well. After performing data analysis, the study found that only satisfaction with media quality differs in groups according gender. Men were more satisfied with media quality than women. Higher satisfaction with personal feedback and communication with a supervisor was related to lower extrinsic motivation. Higher intrinsic motivation was related to higher subjective performance. An internal organizational communication, work motivation and performance model was developed using structural equation modeling.

Wist, Dominic, and Ralf Wollowski. "STG decomposition : avoiding irreducible CSC conflicts by internal communication." Universität Potsdam, 2007. http://opus.kobv.de/ubp/volltexte/2009/3296/.

Tumbare, Nina. "An internal communication assessment of the Lilongwe City Assembly." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/2509.

Campbell, Kelly A. "Looking Inward| Higher Education Public Relations and Internal Communication." Thesis, Western Michigan University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13877001.

There has been a decline in public good will toward institutions of higher education for nearly four decades. Resultantly, the public, media, and politicians call for greater transparency. It would be beneficial for institutions of higher education to utilize strategic means to communicate their stories, successes and brand directly to various publics. A critical, albeit often an overlooked public, are the employees of the university. They can serve as ambassadors for the university interacting with outside publics. In this capacity, not only do employees need to know information about their organization to function well at their positions, they also need to understand the strategic direction of the organization. Strategic communication of this nature can be accomplished with them via internal communication, and that falls under the domain of the public relations entity on campus.

This study seeks to examine how senior level public relations practitioners in higher education develop and carry out their internal communication responsibilities to employees. Understanding was sought regarding the practitioners’ beliefs and practices regarding: (a) public relations as a strategic management function; (b) the role of relationship management within public relations; and (c) whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

This study also looked at common and unique elements of practice, how higher education public relations practitioners define best practices, and whether they coordinate internal communication with other entities within their college or university and analyzes some demographic data regarding the career paths and education of the practitioners. It concludes that, while the participants in the study were operating with direct reporting to the president of their respective universities, and that all participants demonstrated working in a strategic capacity, none had documented communication processes with respect to internal audiences, and few had formal methods in place to evaluate the success of their efforts. In addition, none had well-formulated and strategic processes in place with respect to whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

Tange, Lotte, Annika Löwgren, and Ted Jan Post. "Internal Corporate Communication : Aligning Employees for Strategic Sustainable Development." Thesis, Blekinge Tekniska Högskola, Institutionen för strategisk hållbar utveckling, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-16400.

Köllner, Karl, and Julia Hofvendahl. "Constructing authenticity : A qualitative study of internal CSR communication." Thesis, Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-57070.

Neniskis, Mantautas, and Leonid Kiritschenko. "Investigation of Internal Communication Flows : A case study of Hallpressen AB." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31574.

Kelly, Michael T. "Effective communication, its significance to organizational decision-making in public agencies." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1986. http://www.kutztown.edu/library/services/remote_access.asp.

Westman, Daniel, and Peter Lindfors. "Leaders and Social Media : Improving HRM through better internal communication." Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-60694.

Kovac, Senad, and Mikael Holmgren. "Analysis of internal communication : case study Sandvik SMT Market Service." Thesis, University of Gävle, Department of Technology and Built Environment, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-736.

Large scale companies have massive information flows in their administrative

departments. This often creates problems when there is a lack of communication both

internally and with internal partners such as sales units.

Sandvik SMT Market Service (SBMS) is no exception in this case. They got big

problems with their communication with the sales units especially when it concerns the

mail traffic and routing of information. Today SBMS have three regional mailboxes

where the SU’s (Sales Unit) send their mails depending on which region they belong to.

This structure does not function as intended and creates an overload which leads to long

response times.

Therefore the market service manager Jonas Hofvenstam wanted us to investigate this

problem area with the possibility of segmenting the mailboxes including a tagging system

and to perform a review of the sales tools portal in order to shorten the response times

and decrease the mail traffic.

The outcome of this paper was suggestions/proposals regarding how to structure the

common mailboxes, illustration of a tagging system for the mails and suggestions of how

to improve the sales tools portal. We also made recommendations on how to take these

suggestions into action including step by step instructions to make it easier when

performing an implementation.

Sjöberg, Gustaf, and Denise Madsen. "Internal Communication : A quantitative case study at Specma Seals AB." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35477.

Hansson, Marcus, and Patrik Blomqvist. "Internal communication in B2B context : A case study at Electrolux." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35758.

Hartmann, Stefan. "The relevance of internal communication in contexts of organisational integration." Thesis, Sheffield Hallam University, 2007. http://shura.shu.ac.uk/19764/.

Keane, Elizabeth C. "Amazing grace the nature and significance of reported after-death communication experiences /." View thesis, 2005. http://handle.uws.edu.au:8081/1959.7/36018.

Sturges, David L. (David Lynn) 1947. "Visual Aspects of Internal Correspondence and Their Impact on Communication Effectiveness." Thesis, University of North Texas, 1988. https://digital.library.unt.edu/ark:/67531/metadc331893/.

Greeff, Wilhelmina Johanna. "Efficient communication of safety information : the use of internal communication by the Gautrain-project / W.J. Greeff." Thesis, North-West University, 2011. http://hdl.handle.net/10394/6259.

Prechter, Sabine. "The significance of discourse markers in the development of social roles /." Trier : WVT, Wissenschaftlicher Verl. Trier, 2001. http://catalogue.bnf.fr/ark:/12148/cb392593798.

Bergqvist, Sofia, and Rikard Gellert. "Sharing Knowledge : Strengthen the Internal Collaboration through Implementation of a Communication Tool." Thesis, University of Kalmar, Baltic Business School, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hik:diva-1826.

The change in the present global world puts pressure on companies to develop new strategies for gaining competitive advantage. The new fast technology leads companies to try to outshine one another to reach further into the world of innovation. Sharing knowledge online demands brave and huge changes from managers and employees. The use of new tools for faster more open communication requires a change of mindset from the involved parties. Our aim was to determine if the internal open communication was the solution to a more open knowledge sharing work climate. The Purpose of our study is to investigate if knowledge sharing indirectly foster a more learning and innovative organization. Which leads us to one of our main questions: can a wikis- tool for internal communication be an enabler for a more open and knowledge sharing working climate? In this thesis we are focusing on the new communication tool for a better internal collaboration which has the ability to facilitate the work for employees if it is implemented in a positive manner. All our research was performed in Ramböll a global company that gave us useful access and information for our thesis. We performed our study by using qualitative research such as interviews, dialogue and observations . The result from our study showed us how the open communication and knowledge sharing can strengthen the core communication to foster a more learning and innovative company. Open communication as enabler of the power of innovation in global companies.