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Why is a group process particularly important, what is the problem-solving process.
"We must try to trust one another. Stay and cooperate." - Jomo Kenyatta, (1891 - 1978), former president of the Republic of Kenya
Imagine for a moment that your coalition's mission is to encourage development in a traditionally poor downtown neighborhood. Your first goal is to recruit members, but you find a lack of interest among area residents. So you work for months to convince people to join, and meet with some modest success. Then, at your first all-coalition meeting, you find that members don't want to work together. The students you have recruited don't trust the police officers who have shown up; the police officers, in turn, pay no attention to the students; and an argument has broken out in one corner of the room between a few fundamentalist Christians and gay rights activists. Your head is in your hands. You are halfway through your grant, and it seems that you haven't made any headway whatsoever towards your stated goal. What are you going to do now?
Problems are a fact of life at home, at play, and at work. Unfortunately, problems aren't always isolated cases. They tend to be like onions - you peel away one problem only to find another, and then another, and you can't solve the problem you were first interested in until you solve a variety of related problems. For example, you can't increase safety at a crosswalk until you hire more crossing guards. And nobody will apply for the job until you can increase the salary.
In short, we will always be confronted with problems, so the importance of problem solving can't be overstated. That's why this chapter of the Tool Box is focused wholly on the subject. Because most of us labor in groups or coalitions that are working together on an issue, we will focus primarily on the group problem-solving process.
So, what's a problem? How would you define one? We usually define a problem fairly negatively: a problem is a hassle, it's a pain in the neck. This is often true, but more generally, a problem can be considered the difference between what is , and what might or should be. And believe it or not, problems have their advantages, too. What are some of the good things about problems?
You don't agree? Think of all of the games based on problem solving. Chess is thousands of years old and is still as popular as ever, based on the number of books you might find on it at your local bookstore. The Rubik's Cube was a national rage some years back. True, the stakes may be very different between a chess game and finding a way to connect with local young people. But both can present a challenge that stretches us in the same ways.
With all this in mind, what is "problem solving?" A good definition can be found in Lead on! The complete handbook for group leaders. The authors define problem solving as "an individual or collaborative process composed of two different skills: (1) to analyze a situation accurately, and (2) to make a good decision based on that analysis."
Why are we focusing on a collaborative process in this chapter? Well, for several reasons. You probably already do a lot of individual problem solving , and there's a good deal of merit in that. But many of the problems and challenges we face as members of our organizations affect everyone in the group. It makes sense then, that everyone is part of the solution. And, as the saying goes, two heads are better than one - so just imagine what can be accomplished with a room full of dedicated people!
Now, let's change the emphasis for a moment. Why are we focusing on a collaborative process in this chapter? Maybe your group is used to doing things haphazardly on an as-absolutely-necessary basis. Why should you take more time (already a precious commodity among most groups) to go through a lengthy process?
Like any other process, there are many different tasks that need to be done to properly solve problems. And again, like any other process, skipping some of the steps will make the job more difficult in the long run. Here is a brief explanation of each of the steps, to be discussed in more detail in the following sections:
As we said before, the world is full of problems, and some of them look pretty challenging, to say the least. But the rewards are great. Solutions that are well thought out and carefully implemented can work. How much can you do?
Print Resources
Avery, M., Auvine, B., Streibel, B., & Weiss, L. (1981). A handbook for consensus decision making: Building united judgement . Madison, WI: Center for Conflict Resolution.
Dale, D., & Mitiguy, N. Planning, for a change: A citizen's guide to creative planning and program development .
Dashiell, K.A. (1990). Managing meetings for collaboration and consensus Honolulu, HI: Neighborhood Justice Center of Honolulu, Inc.
Interaction Associates, Inc. (1987). Facilitator institute handbook . San Francisco, CA: Author.
Lawson, L., Donant, F., & Lawson, J. (1982). Lead on! The complete handbook for group leaders . San Luis Obispo, CA: Impact Publishers.
Meacham, W. (1980). Human development training manual . Austin, TX: Human Development Training.
Morrison, E.(1994). Leadership skills: Developing volunteers for organizational success . Tucson, AZ: Fisher Books.
Assignments that are bigger than a lesson and smaller than a unit are a good way to experiment with inquiry-based learning.
Many schools, both nationally and internationally, are adopting the College, Career, and Civic Life (C3) Framework for Social Studies State Standards . Some states, districts, and schools adopt the full framework and standards, and others adopt the general framework, but modify or create their own grade-level standards. An important element of the framework either way is something called the Inquiry Arc.
The Inquiry Arc comprises four dimensions : “one focused on questioning and inquiry; another on disciplinary knowledge and concepts relating to civics, economics, geography, and history; another on evaluating and using evidence; and a final one on communicating and taking action.” The basic idea is that students ask or are given compelling questions and then investigate those questions, evaluate and find evidence to answer them, and communicate their answers.
For example, middle school students might be given the question “Can disease change the world?” in order to spark their exploration of the Black Death . Starting with questions such as “What was the Black Death?” and “How did the Black Death affect people in the 14th century?,” they explore geography and history by examining maps and other sources.
They then write an argumentative essay to answer the original question, using the sources they examined as evidence. As an extension, they might create a public service announcement on how to assess how effective their school or community is in preventing and controlling the spread of disease.
By default, inquiry is hardwired into the C3 framework and standards: In order to effectively implement the C3, you must engage students in inquiry practices.
The Black Death exercise is an example of an inquiry-based task that uses the Inquiry Design Model (IDM) developed by some of the key authors of the C3. They describe these tasks as “bigger than a lesson, smaller than a unit”—just right for teachers who want to implement inquiry-based learning but may not feel comfortable devoting a unit to it. IDM tasks include the following :
In an elementary example , students learn economics standards by investigating the compelling question “What choices do we make with our money?” They examine short readings and images, and write a short argument using these sources. They discuss the pros and cons of saving and spending, and have a chance to take informed action such as creating a poster listing ways families can save money.
There is also a version of IDM called a focused inquiry . A high school example has the compelling question “Did the attack on Pearl Harbor unify America?” Students answer a single supporting question and complete one performance task and then write short claim and counterclaim arguments. They then propose a revision to their textbook based on the sources explored in an extension assignment. This takes one or two class periods, versus five or six for the elementary school economics example.
Project-based learning (PBL) is also a great way to implement the C3 framework. PBL employs inquiry and includes elements that increase engagement, such as authenticity, high-quality public products, and voice and choice.
But there may be challenges to implementing the C3 framework through PBL. Teachers may not want to transform a full unit into PBL, or the unit may not be a great fit for PBL. In any case, an inquiry-based task like IDM has many of the essential elements of PBL : It assesses key knowledge and skills, has a challenging question, and requires inquiry. It also may allow students to do more public work if they take informed action through the extension assignment. It’s also possible to have an inquiry-based task within a PBL unit, as another way to assess student learning: If students are collaborating on the final PBL product, an inquiry-based task is an effective way for teachers to assess individual students’ understanding of the content and skills in the project.
Teachers need to use their professional judgment about what makes sense for student learning as they consider PBL and smaller inquiry-based tasks. Both can increase student engagement and be used to assess deeper learning.
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There are six problem solving approaches and interventions most commonly used among practitioners. Each approach examines a different aspect of a social problem. The nature of the problem and people involved determines the most appropriate intervention to apply.
A social systems approach examines the social structure surrounding the problem or issue. This approach requires macro, meso, and micro levels of analysis (see pages 12-13) to help understand the structure of the problem and the arrangement of individuals and social groups involved. Analysis requires comprehension of the entire issue and parts associated, as well as, which components and protocols of the structure are independent or dependent of each other. Application of this approach requires grasp of the complete problem including the hierarchy, order, patterns, and boundaries of individuals and social groups including their interactions, relationships, and processes as a body or structure surrounding the issue (Bruhn and Rebach 2007).
The interventions deployed using a social systems approach focus on establishing and maintaining stability for all parties even while change is occurring. Social system interventions require change agents or leaders such as sociological practitioners to help control and guide inputs (what is put in or taken into the problem) and outputs (what is produced, delivered, or supplied resulting from change) used in problem solving (Bruhn and Rebach 2007). This approach requires the involvement of everyone in the social structure to design or re-design the system and processes around the issue.
The human ecology approach examines the “web of life” or the ecosystem of a social problem or issue. This approach is often visually represented by a spider web to demonstrate how lives are interlinked and interdependent. A human ecology approach focuses on macro and meso levels of analysis to develop knowledge about the social bonds, personal needs, and environmental conditions that impede or support life challenges and opportunities for individuals. Practitioners evaluate and analyze where individuals and groups fit in the social structure or ecosystem and their roles. The purpose of this approach is to identify cognitive and emotional boundaries people experience living in social systems to help confront and remove the obstacles they face.
Interventions applied in a human ecological approach target changes in families, institutions, and small communities. The goal is to confront the stressors and strain created by social situations and settings. Interventions from a human ecology approach help people determine acceptable behaviors within different social environments (Bruhn and Rebach 2007). Practitioners work with social groups to remove collaborative challenges between groups in a social ecosystem and the individuals working and living within them. Change is concentrated on developing a new system and process to support and remove obstacles for individuals effected by a social problem.
A life cycle approach examines the developmental stages and experiences of individuals facing issues or various life crises. Meso and micro levels of analysis are required with this method. Data gathered assists practitioners in understanding the adaption of individuals or groups to change, challenges, and demands at each developmental stage of life (Bruhn and Rebach 2007). Analysis incorporates evaluation of interpersonal connections between a person and the environment, life transitions, and patterns. This approach if applicable when working with individuals, groups, and organizations, which all have and go through a life cycle and stages of development.
Interventions using this approach target changes in social norms and expectations of individuals or groups facing difficulties. Practitioners help identify the context and issues creating anxiety among individuals or groups and facilitate coping strategies to attack their issues. This approach builds on positive personal and social resources and networks to mend, retrain, or enable development and growth.
The clinical approach evaluates disease, illness, and distress. Both meso and micro levels of analysis are required for this method. Practitioners assess biological, personal, and environmental connections by surveying the patient or client’s background, and current and recent conditions (Bruhn and Rebach 2007). A Patient Evaluation Grid (PEG) is the most commonly used tool for data collection. This approach requires in-depth interactions with the patient or client to identify themes associated with their condition and the structure of the social system related to their illness and support. When applying this approach in medical practice, the evaluation and analysis leads to a diagnosis.
Intervention in a clinical approach concentrates on removal of symptoms, condition, or changes in the individual to solve the problem. The overarching goal of this method is to prevent the problem from reoccurring and the solution from interfering with the individual’s functioning. Problem management must minimally disrupt the social system of the patient or client.
A social norms approach focuses on peer influences to provide individuals with accurate information and role models to induce change (Bruhn and Rebach 2007). This approach observes macro, meso, and micro levels of analysis. Intervention centers on providing correct perceptions about thinking and behavior to induce change in one’s thoughts and actions. This technique is a proactive prevention model aimed at addressing something from happening or arising.
There are three levels of intervention when applying a social norms approach (Bruhn and Rebach 2007). Practitioners use interventions independently or together for a comprehensive solution. At the universal level of intervention , all members of a population receive the intervention without identifying which individuals are at risk. A selective level of intervention directs assistance or services to an entire group of at risk individuals. When specific individuals are beyond risk and already show signs of the problem, they receive an indicated level of intervention . A comprehensive intervention requires an integration of all three levels.
Practitioners assist communities in problem solving by applying a community based approach . All three levels of analysis (macro, meso, and micro) are required for this method. The aim of this approach is to plan, develop, and implement community based interventions whereby local institutions and residents participate in problem solving and work towards preventing future issues. Practitioners work with communities on three outcomes, individual empowerment, connecting people, and improving social interactions and cooperation (Bruhn and Rebach 2007). Concentrating on these outcomes builds on community assets while tailoring solutions to local political, economic, and social conditions. By building bridges among individuals and groups in the community, practitioners facilitate connections between services, programs, and policies while attacking the problem from multiple vantage points.
A community based approach helps ensure problem analysis, evaluation, and interventions are culturally and geographically appropriate for local residents, groups, and organizations. To operate effectively, this intervention requires practitioners to help facilitate face-to-face interactions among community members and develop a communication pattern for solving community problems. To build an appropriate intervention, practitioners must develop knowledge and understanding about the purpose, structure, and process of each group, organization, and collaboration within the community (Bruhn and Rebach 2007). Upon implementation, a community based approach endows local residents and organizations to observe and monitor their own progress and solutions directly.
Cyrus Samii
I have a new “methodology big think” essay that argues in favor of political scientists orienting their research toward trying to address clearly-defined societal problems. Here is a link to the pdf: [pdf]
The essay is intended for a forthcoming handbook on political science methodology. I do think it makes points that would be of interest to social scientists more generally.
For some, it may seem obvious that social scientists should be working on clearly-defined societal problems. In political science, however, this is not how many people think about their research. Rather, the idea of “disinterested” or “agenda-free” pursuit of “explanation” and “puzzle solving” is very common, perhaps dominant. In my view, such an approach makes research largely an aesthetic exercise where judgments about research quality are driven by idiosyncratic tastes. That is just not the way I think about what I do, and frankly, if such a “disinterested” approach were to define our discipline, I’d have a hard time explaining why anyone should devote serious resources to it. There are much more compelling ways to meditate on the exercise of power and the human condition than “disinterested” regression studies in a political science journal.
The essay argues that taking a “problem-solving” mindset can help to organize one’s thinking about methodological questions. I propose that a problem-solving research program operates through three steps: (1) problem definition and description, (2) primarily observational examination of mechanisms that perpetuate the problem, and (3) primarily experimental studies to test intervention strategies to mitigate the problem. Social scientists should develop skills to operate through each of these stages, although some specialization in one of the phases makes perfect sense. Social science journals should devote nearly equal space to each of these types of research.
I have organized my teaching, advising, and assessments of research on the basis of this mindset. I think it is very powerful, and it helps me to address questions of priority in a systematic way. I think that students find it clarifying too.
My thinking is strongly influenced by recent contributions by Duflo ( [link] ) in economics and Moynihan ( [link] ) in public administration. I highly recommend these.
I would love to know what you think.
IMAGES
VIDEO
COMMENTS
1. The students understand that they must find the answer to the problem that the teacher has put before them. 2. The students guess or reason what they believe is the answer to the problem. 3. By asking questions of the teacher, the students gather data to solve the problem. 4.
A social systems approach examines the social structure surrounding the problem or issue. This approach requires macro, meso, and micro levels of analysis (see pages 12-13) to help understand the structure of the problem and the arrangement of individuals and social groups involved. Analysis requires comprehension of the entire issue and parts ...
Researchers found students were able to learn problem-solving skills through the series of structured computer analysis projects. "The purpose of social studies is to enhance student's ability to participate in a democratic society," said Meghan Manfra, associate professor of education at NC State.
views on promoting critical-thinking have shown more commonality than divergence. Conclusion: The result of this study revealed that the use of classroom discussions, writing activities, and questions should be utilized more in social studies classrooms to promote critical-thinking. However, more studies are needed to examine the effects of ...
Problem solving skills are mentioned among the skills which need to be acquired in the Social Studies course. In this study, how the social studies teachers perceived problem solving skills was ...
A last word, in which is stated what the writer believes to be a sensible, conservative attitude toward the use of problem solving in. teaching the social sciences. 1. Concepts must be present in the mind which are germane to problem on hand-. is the power to profit by experience with effort. The experience.
Social problem-solving is generally considered to apply to four different types of problems: Impersonal problems, for example, shortage of money; Personal problems, for example, emotional or health problems; Interpersonal problems, such as disagreements with other people; and. Community and wider societal problems, such as litter or crime rate.
1. Introduction. The focus of this paper is on understanding and explaining pedagogical problem solving. This theoretical paper builds on two previous studies (Riordan, Citation 2020; and Riordan, Hardman and Cumbers, Citation 2021) by introducing an 'extended Pedagogy Analysis Framework' and a 'Pedagogical Problem Typology' illustrating both with examples from video-based analysis of ...
Abstract. Problem-solving sociology attempts to use the traditions of sociological research to solve real-world problems, and uses the attempt to grapple with real-world problems as a way to reformulate understandings of society and renew or reinvent those traditions. This book provides advice for how to turn an interest in solving major social ...
Problem-solving matters across all grades in social studies. To give just a small taste: Kindergartners should be able to "Construct an argument to address a problem in the classroom or school. Third-graders should be able to "construct an explanation, using relevant information, to address a local, regional or global problem"
Collaborative problem-solving has been widely embraced in the classroom instruction of critical thinking, which is regarded as the core of curriculum reform based on key competencies in the field ...
Problem Solving in Social Studies: Concepts and Critiques. Recent developments in the field of cognitive psychology, particularly in the area of information processing, have shed light on the way people think in order to make decisions and solve problems. In addition, cooperative learning research has provided evidence of the effectiveness of ...
The plea of this bulletin, the second and full revision of The Problems Approach and the Social Studies copyrighted in 1955 and 1960, is for teachers to do more with the reflective method in their classrooms. It draws upon the latest and most pertinent insights distilled from research, theory, and practice associated with reflective thinking; deals with specific whats, whys, how, and whens of ...
Defining and analyzing the problem - This is the core of the problem solving process. Sometimes, the real problem isn't originally apparent. Generating and choosing solutions; Putting your solution into practice - If you have followed the process carefully, you'll be surprised at how easy implementing it actually is! In Summary:
Abstract. In this chapter we describe the social problem-solving model that has generated most of the research and training programs presented in the remaining chapters of this volume. We also ...
IDM tasks include the following: A compelling question that is of interest to students and addresses issues found in one or more of the academic disciplines in social studies. It should provoke student thinking and align to curricular outcomes. Specific standards from the C3 framework. An activity to stage the question to elicit student inquiry ...
Problem solving skills are mentioned among the skills which need to be acquired in the Social Studies course. In this study, how the social studies teachers perceived problem solving skills was ...
There are six problem solving approaches and interventions most commonly used among practitioners. Each approach examines a different aspect of a social problem. The nature of the problem and people involved determines the most appropriate intervention to apply. A social systems approach examines the social structure surrounding the problem or ...
In the video, "Dealing With Controversial Issues," teachers and students explore issues in social studies by: conducting research using several resources, discussing the facts linked to the controversy, determining points of view, supporting a point of view with evidence gathered from research, listening to opposing points of view and ...
I propose that a problem-solving research program operates through three steps: (1) problem definition and description, (2) primarily observational examination of mechanisms that perpetuate the problem, and (3) primarily experimental studies to test intervention strategies to mitigate the problem. Social scientists should develop skills to ...
Some methods of teaching Social Studies include, stimulation, laboratory, inquiry, project, dramatizations, questions and answer, field-trips, discussion, lecture, problem-solving, dramatization ...
Cognitive—Problem solving occurs within the problem solver's cognitive system and can only be inferred indirectly from the problem solver's behavior (including biological changes, introspections, and actions during problem solving).. Process—Problem solving involves mental computations in which some operation is applied to a mental representation, sometimes resulting in the creation of ...
The problem solving approach or teaching through problem solving focuses on "teaching mathematical topics through problem-solving contexts and inquiry oriented environments which are characterized by the teacher "helping students construct a deep understanding of mathematical ideas and processes by engaging them in doing mathematics ...
What is problem-solving? Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise ...