thesis 3rd chapter

• Link to facebook
• Link to linkedin
• Link to twitter
• Link to youtube
• Writing Tips

How to Write a Thesis Chapter Outline

4-minute read

• 30th April 2023

Are you writing a thesis ? That’s amazing! Give yourself a pat on the back, because reaching that point in your academic career takes a lot of hard work.

When you begin to write, you may feel overwhelmed and unsure of where to start. That’s where outlines come in handy. In this article, we’ll break down an effective outline for a thesis chapter – one that you can follow for each section of your paper.

What Is a Thesis Chapter?

Your thesis will be broken up into several sections . Usually, there’s an introduction, some background information, the methodology, the results and discussion, and a conclusion – or something along those lines.

Your institution will have more specific guidelines on the chapters you need to include and in what order, so make sure you familiarize yourself with those requirements first. To help you organize the content of each chapter, an outline breaks it down into smaller chunks.

The Outline

While the content and length of each chapter will vary, you can follow a similar pattern to organize your information. Each chapter should include:

1.   An Introduction

At the start of your chapter, spend some time introducing what you’re about to discuss. This will give readers the chance to quickly get an idea of what you’ll be covering and decide if they want to keep reading.

You could begin with a link to the previous chapter, which will help keep your audience from getting lost if they’re not reading it from start to finish in one sitting. You should then explain the purpose of the chapter and briefly describe how you will achieve it.

Every chapter should have an intro like this, even the introduction ! Of course, the length of this part will vary depending on the length of the chapter itself.

2.   The Main Body

After introducing the chapter, you can dive into the meat of it. As with the introduction, the content can be as brief or as lengthy as it needs to be.

While piecing together your outline, jot down which points are most important to include and then decide how much space you can devote to fleshing out each one. Let’s consider what this might look like, depending on the chapter .

If your thesis is broken up into an introduction, a background/literature review section, a methodology chapter, a discussion of the results, and a conclusion, here’s what the main body could include for each:

●  Introduction : A brief summary of the problem or topic and its background, the purpose of the thesis, the research questions that will be addressed, the terminology you’ll be using, and any limitations or unique circumstances.

Find this useful?

Subscribe to our newsletter and get writing tips from our editors straight to your inbox.

●  Background/literature review : A more thorough explanation of the problem, relevant studies and literature, and current knowledge and gaps in knowledge.

●  Methodology : A detailed explanation of the research design, participants and how they were chosen, and how the data was collected and analyzed.

●  Results/discussion : A thorough description of the results of the study and a discussion of what they could mean.

●  Conclusion : A summary of everything that’s been covered, an explanation of the answers that were (or weren’t) found to the research questions, and suggestions for future research.

This is a rough plan of what the main body of each chapter might look like. Your thesis will likely have more chapters, and some of these topics may be broken down into multiple paragraphs, but this offers an idea of where to start.

3.   A Conclusion

Once you’ve detailed everything the chapter needs to include, you should summarize what’s been covered and tie it all together. Explain what the chapter accomplished, and once again, you can link back to the previous chapter to point out what questions have been answered at this point in the thesis.

If you’re just getting started on writing your thesis, putting together an outline will help you to get your thoughts organized and give you a place to start. Each chapter should have its own introduction, main body, and conclusion.

And once you have your draft written, be sure to send it our way! Our editors will be happy to check it for grammar, punctuation, spelling, references, formatting, and more. Try out our service for free today!

Frequently Asked Questions

How do you outline a thesis chapter.

Each chapter of your thesis should have its own introduction, the main content or body of the chapter, and a conclusion summarizing what was covered and linking it to the rest of the thesis.

How do you write a thesis statement?

A thesis statement should briefly summarize the topic you’re looking into and state your assumption about it.

Share this article:

Post A New Comment

Got content that needs a quick turnaround? Let us polish your work. Explore our editorial business services.

3-minute read

What Is a Content Editor?

Are you interested in learning more about the role of a content editor and the...

The Benefits of Using an Online Proofreading Service

Proofreading is important to ensure your writing is clear and concise for your readers. Whether...

2-minute read

6 Online AI Presentation Maker Tools

Creating presentations can be time-consuming and frustrating. Trying to construct a visually appealing and informative...

What Is Market Research?

No matter your industry, conducting market research helps you keep up to date with shifting...

8 Press Release Distribution Services for Your Business

In a world where you need to stand out, press releases are key to being...

How to Get a Patent

In the United States, the US Patent and Trademarks Office issues patents. In the United...

Make sure your writing is the best it can be with our expert English proofreading and editing.

• Dissertation
• PowerPoint Presentation
• Book Report/Review
• Research Proposal
• Math Problems
• Proofreading
• Movie Review
• Cover Letter Writing
• Personal Statement
• Nursing Paper
• Argumentative Essay
• Research Paper

How to Write Your Dissertation Chapter 3?

Table of Contents

In this article, we are going to discuss dissertation chapter 3 , as many students consider it to be the most challenging section to write and for a good reason.

The body of the dissertation research papers is divided into different chapters and sections. The standard dissertation structure may vary from discipline to discipline, but it typically includes sections like:

• Introduction
• Literature review
• Methodology

Each part of the dissertation should have a central idea, which is introduced and argued.

We will provide you with a concise and in-depth overview of chapter 3 methodology to help you get started.

What is dissertation chapter 3 about?

Chapter 3 dissertation outlines specific methods chosen by a writer to research a problem. It’s essential to provide enough information so that an experienced researcher could replicate the study.

You need to explain what techniques were used for data collection and provide an analysis of results to answer your college research paper question. Besides, you need to explain the chosen methods and justify them, describe the research setting, and give a detailed explanation of how you applied those methods in your study.

… How you do that?

• Start with a clear explanation of approaches used for solving the problem.
• Describe all the components of methodology in detail.
• Describe all methods and tell how you used them in your study. Clarify why each particular technique would be the best choice for answering your research question.

Below is the basic outline you can use as a template when writing dissertation methodology section.

How to write AP government chapter 3 outline?

Looking for AP Government chapter 3 outline which provides a college-level introduction to the structure and function of the US government and politics? Keep in mind that it’s not the same thing as a typical outline of the methodology section in your final paper.

Example of outline for chapter 3

• Introduction , stating the purpose of the part, introducing the methods, and outlining the section’s organization.
• Research questions , hypothesis, and variables.
• Research design – describe the investigation approach and justify specific chosen methods, citing relevant literature.
• Study setting – describe the role of the researcher in gathering data.
• Study participants and data sources – explain criteria and strategies used when selecting participants and describe systems used for collecting and storing information.
• Procedures and instruments – demonstrate methods and state each step for performing the study in detail.
• Data analysis – discuss statistical tools and methods applied to analyze information and measures to increase validity.
• Summary of the key points.

What is chapter 3 methodology?

When reporting about their new studies, scholars always have to answer 2 main questions:

• How was the latest information gathered or generated?
• Which specific techniques and procedures were utilized when analyzing data?

There are loads of different techniques and procedures you can choose to investigate a particular research problem.

Remember: choosing appropriate methodology is critical to the success of any study.

If you select an unreliable technique, it will produce inaccurate results during the interpretation of your findings. That’s not the outcome you want.

There are two groups of primary data collection methods: qualitative and quantitative.

Qualitative research techniques don’t involve any mathematical calculations and numbers.

They are strongly connected with emotions, words, feelings, sounds. Qualitative study ensures in-depth investigation and a greater level of problem understanding.

The qualitative investigation includes interviews, case studies, role-playing, games, observations, focus groups, and questionnaires with open-ended questions.

Quantitative techniques for data collection and analysis are based on mathematical calculations in a variety of forms and statistics.

They include methods of correlation and regression, questionnaires with close-ended questions, median, mode, and mean and procedures.

These procedures are cheaper to apply than qualitative ones. They require less time for implementation. They are highly standardized and, as a result, scientists can easily compare findings.

Wondering which approach to choose to cover your investigation question? It depends on the research area and specific objectives.

Few thoughts on chapter 3 thesis

In chapter 3 thesis, which is written in the same way as methodology part of a dissertation, you discuss how you performed the study in great detail. It usually includes the same elements and has a similar structure.

You can use the outline example of this section for a dissertation but you should take into account that its structure should illustrate the research approach and design of your specific study.

That’s why you should be careful and include only relevant elements into your methodology section.

As you see, dissertation chapter 3 is a very significant part of the lengthy academic paper students write to get their degrees.

It should be written like a recipe so that anyone could adopt your techniques and replicate your investigation.

It requires strong analytical and critical thinking skills, dedication, and many hours of reading and writing.

It’s essential to choose the right approach to selecting and explaining investigation techniques.

We hope that this quick guide will help you create an impressive methodology section of your final academic project.

Not feeling like writing your dissertation chapter 3? How about handing it to a pro? Few clicks, brief instructions, and you’re free. Come on, our writers strive to help you out!

Choosing Topic For A Research Paper On The Death Penalty

11 simple steps to help you write a research paper on climate change

• Technical Support
• Find My Rep

You are here

How to Write a Master's Thesis

• Yvonne N. Bui - San Francisco State University, USA
• Description

See what’s new to this edition by selecting the Features tab on this page. Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email [email protected] . Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html .

For assistance with your order: Please email us at [email protected] or connect with your SAGE representative.

SAGE 2455 Teller Road Thousand Oaks, CA 91320 www.sagepub.com

“Yvonne Bui’s How to Write a Master’s Thesis should be mandatory for all thesis track master’s students.  It steers students away from the shortcuts students may be tempted to use that would be costly in the long run. The step by step intentional approach is what I like best about this book.”

“This is the best textbook about writing an M.A. thesis available in the market.” 

“This is the type of textbook that students keep and refer to after the class.”

Excellent book. Thorough, yet concise, information for students writing their Master's Thesis who may not have had a strong background in research.

Clear, Concise, easy for students to access and understand. Contains all the elements for a successful thesis.

I loved the ease of this book. It was clear without extra nonsense that would just confuse the students.

Clear, concise, easily accessible. Students find it of great value.

NEW TO THIS EDITION:             

• Concrete instruction and guides for conceptualizing the literature review help students navigate through the most challenging topics.        
• Step-by-step instructions and more screenshots give students the guidance they need to write the foundational chapter, along with the latest online resources and general library information.          
• Additional coverage of single case designs and mixed methods help students gain a more comprehensive understanding of research methods.           
• Expanded explanation of unintentional plagiarism within the ethics chapter shows students the path to successful and professional writing.       
• Detailed information on conference presentation as a way to disseminate research , in addition to getting published, help students understand all of the tools needed to write a master’s thesis.    

KEY FEATURES:  

• An advanced chapter organizer provides an up-front checklist of what to expect in the chapter and serves as a project planner, so that students can immediately prepare and work alongside the chapter as they begin to develop their thesis.
• Full guidance on conducting successful literature reviews includes up-to-date information on electronic databases and Internet tools complete with numerous figures and captured screen shots from relevant web sites, electronic databases, and SPSS software, all integrated with the text.
• Excerpts from research articles and samples from exemplary students' master's theses relate specifically to the content of each chapter and provide the reader with a real-world context.
• Detailed explanations of the various components of the master's thesis and concrete strategies on how to conduct a literature review help students write each chapter of the master's thesis, and apply the American Psychological Association (APA) editorial style.
• A comprehensive Resources section features "Try It!" boxes which lead students through a sample problem or writing exercise based on a piece of the thesis to reinforce prior course learning and the writing objectives at hand. Reflection/discussion questions in the same section are designed to help students work through the thesis process.

Sample Materials & Chapters

1: Overview of the Master's Degree and Thesis

3: Using the Literature to Research Your Problem

For instructors

Select a purchasing option, related products.

While Sandel argues that pursuing perfection through genetic engineering would decrease our sense of humility, he claims that the sense of solidarity we would lose is also important.

This thesis summarizes several points in Sandel’s argument, but it does not make a claim about how we should understand his argument. A reader who read Sandel’s argument would not also need to read an essay based on this descriptive thesis.  

Broad thesis (arguable, but difficult to support with evidence) 

Michael Sandel’s arguments about genetic engineering do not take into consideration all the relevant issues.

This is an arguable claim because it would be possible to argue against it by saying that Michael Sandel’s arguments do take all of the relevant issues into consideration. But the claim is too broad. Because the thesis does not specify which “issues” it is focused on—or why it matters if they are considered—readers won’t know what the rest of the essay will argue, and the writer won’t know what to focus on. If there is a particular issue that Sandel does not address, then a more specific version of the thesis would include that issue—hand an explanation of why it is important.  

Arguable thesis with analytical claim 

While Sandel argues persuasively that our instinct to “remake” (54) ourselves into something ever more perfect is a problem, his belief that we can always draw a line between what is medically necessary and what makes us simply “better than well” (51) is less convincing.

This is an arguable analytical claim. To argue for this claim, the essay writer will need to show how evidence from the article itself points to this interpretation. It’s also a reasonable scope for a thesis because it can be supported with evidence available in the text and is neither too broad nor too narrow.  

Arguable thesis with normative claim 

Given Sandel’s argument against genetic enhancement, we should not allow parents to decide on using Human Growth Hormone for their children.

This thesis tells us what we should do about a particular issue discussed in Sandel’s article, but it does not tell us how we should understand Sandel’s argument.  

Questions to ask about your thesis 

• Is the thesis truly arguable? Does it speak to a genuine dilemma in the source, or would most readers automatically agree with it?  
• Is the thesis too obvious? Again, would most or all readers agree with it without needing to see your argument?  
• Is the thesis complex enough to require a whole essay's worth of argument?  
• Is the thesis supportable with evidence from the text rather than with generalizations or outside research?  
• Would anyone want to read a paper in which this thesis was developed? That is, can you explain what this paper is adding to our understanding of a problem, question, or topic?
• picture_as_pdf Thesis

Have a language expert improve your writing

Run a free plagiarism check in 10 minutes, generate accurate citations for free.

• Knowledge Base
• Dissertation

How to Write a Thesis or Dissertation Introduction

Published on September 7, 2022 by Tegan George and Shona McCombes. Revised on November 21, 2023.

The introduction is the first section of your thesis or dissertation , appearing right after the table of contents . Your introduction draws your reader in, setting the stage for your research with a clear focus, purpose, and direction on a relevant topic .

Your introduction should include:

• Your topic, in context: what does your reader need to know to understand your thesis dissertation?
• Your focus and scope: what specific aspect of the topic will you address?
• The relevance of your research: how does your work fit into existing studies on your topic?
• Your questions and objectives: what does your research aim to find out, and how?
• An overview of your structure: what does each section contribute to the overall aim?

Instantly correct all language mistakes in your text

Upload your document to correct all your mistakes in minutes

Table of contents

How to start your introduction, topic and context, focus and scope, relevance and importance, questions and objectives, overview of the structure, thesis introduction example, introduction checklist, other interesting articles, frequently asked questions about introductions.

Although your introduction kicks off your dissertation, it doesn’t have to be the first thing you write — in fact, it’s often one of the very last parts to be completed (just before your abstract ).

It’s a good idea to write a rough draft of your introduction as you begin your research, to help guide you. If you wrote a research proposal , consider using this as a template, as it contains many of the same elements. However, be sure to revise your introduction throughout the writing process, making sure it matches the content of your ensuing sections.

The only proofreading tool specialized in correcting academic writing - try for free!

The academic proofreading tool has been trained on 1000s of academic texts and by native English editors. Making it the most accurate and reliable proofreading tool for students.

Try for free

Begin by introducing your dissertation topic and giving any necessary background information. It’s important to contextualize your research and generate interest. Aim to show why your topic is timely or important. You may want to mention a relevant news item, academic debate, or practical problem.

After a brief introduction to your general area of interest, narrow your focus and define the scope of your research.

You can narrow this down in many ways, such as by:

• Geographical area
• Time period
• Demographics or communities
• Themes or aspects of the topic

It’s essential to share your motivation for doing this research, as well as how it relates to existing work on your topic. Further, you should also mention what new insights you expect it will contribute.

Start by giving a brief overview of the current state of research. You should definitely cite the most relevant literature, but remember that you will conduct a more in-depth survey of relevant sources in the literature review section, so there’s no need to go too in-depth in the introduction.

Depending on your field, the importance of your research might focus on its practical application (e.g., in policy or management) or on advancing scholarly understanding of the topic (e.g., by developing theories or adding new empirical data). In many cases, it will do both.

Ultimately, your introduction should explain how your thesis or dissertation:

• Helps solve a practical or theoretical problem
• Addresses a gap in the literature
• Builds on existing research
• Proposes a new understanding of your topic

Receive feedback on language, structure, and formatting

Professional editors proofread and edit your paper by focusing on:

• Academic style
• Vague sentences
• Style consistency

See an example

Perhaps the most important part of your introduction is your questions and objectives, as it sets up the expectations for the rest of your thesis or dissertation. How you formulate your research questions and research objectives will depend on your discipline, topic, and focus, but you should always clearly state the central aim of your research.

If your research aims to test hypotheses , you can formulate them here. Your introduction is also a good place for a conceptual framework that suggests relationships between variables .

• Conduct surveys to collect data on students’ levels of knowledge, understanding, and positive/negative perceptions of government policy.
• Determine whether attitudes to climate policy are associated with variables such as age, gender, region, and social class.
• Conduct interviews to gain qualitative insights into students’ perspectives and actions in relation to climate policy.

To help guide your reader, end your introduction with an outline  of the structure of the thesis or dissertation to follow. Share a brief summary of each chapter, clearly showing how each contributes to your central aims. However, be careful to keep this overview concise: 1-2 sentences should be enough.

I. Introduction

Human language consists of a set of vowels and consonants which are combined to form words. During the speech production process, thoughts are converted into spoken utterances to convey a message. The appropriate words and their meanings are selected in the mental lexicon (Dell & Burger, 1997). This pre-verbal message is then grammatically coded, during which a syntactic representation of the utterance is built.

Speech, language, and voice disorders affect the vocal cords, nerves, muscles, and brain structures, which result in a distorted language reception or speech production (Sataloff & Hawkshaw, 2014). The symptoms vary from adding superfluous words and taking pauses to hoarseness of the voice, depending on the type of disorder (Dodd, 2005). However, distortions of the speech may also occur as a result of a disease that seems unrelated to speech, such as multiple sclerosis or chronic obstructive pulmonary disease.

This study aims to determine which acoustic parameters are suitable for the automatic detection of exacerbations in patients suffering from chronic obstructive pulmonary disease (COPD) by investigating which aspects of speech differ between COPD patients and healthy speakers and which aspects differ between COPD patients in exacerbation and stable COPD patients.

Checklist: Introduction

I have introduced my research topic in an engaging way.

I have provided necessary context to help the reader understand my topic.

I have clearly specified the focus of my research.

I have shown the relevance and importance of the dissertation topic .

I have clearly stated the problem or question that my research addresses.

I have outlined the specific objectives of the research .

I have provided an overview of the dissertation’s structure .

You've written a strong introduction for your thesis or dissertation. Use the other checklists to continue improving your dissertation.

If you want to know more about AI for academic writing, AI tools, or research bias, make sure to check out some of our other articles with explanations and examples or go directly to our tools!

Research bias

• Survivorship bias
• Self-serving bias
• Availability heuristic
• Halo effect
• Hindsight bias
• Deep learning
• Generative AI
• Machine learning
• Reinforcement learning
• Supervised vs. unsupervised learning

 (AI) Tools

• Grammar Checker
• Paraphrasing Tool
• Text Summarizer
• AI Detector
• Plagiarism Checker
• Citation Generator

The introduction of a research paper includes several key elements:

• A hook to catch the reader’s interest
• Relevant background on the topic
• Details of your research problem

and your problem statement

• A thesis statement or research question
• Sometimes an overview of the paper

Don’t feel that you have to write the introduction first. The introduction is often one of the last parts of the research paper you’ll write, along with the conclusion.

This is because it can be easier to introduce your paper once you’ve already written the body ; you may not have the clearest idea of your arguments until you’ve written them, and things can change during the writing process .

Research objectives describe what you intend your research project to accomplish.

They summarize the approach and purpose of the project and help to focus your research.

Your objectives should appear in the introduction of your research paper , at the end of your problem statement .

Scope of research is determined at the beginning of your research process , prior to the data collection stage. Sometimes called “scope of study,” your scope delineates what will and will not be covered in your project. It helps you focus your work and your time, ensuring that you’ll be able to achieve your goals and outcomes.

Defining a scope can be very useful in any research project, from a research proposal to a thesis or dissertation . A scope is needed for all types of research: quantitative , qualitative , and mixed methods .

To define your scope of research, consider the following:

• Budget constraints or any specifics of grant funding
• Your proposed timeline and duration
• Specifics about your population of study, your proposed sample size , and the research methodology you’ll pursue
• Any inclusion and exclusion criteria
• Any anticipated control , extraneous , or confounding variables that could bias your research if not accounted for properly.

Cite this Scribbr article

If you want to cite this source, you can copy and paste the citation or click the “Cite this Scribbr article” button to automatically add the citation to our free Citation Generator.

George, T. & McCombes, S. (2023, November 21). How to Write a Thesis or Dissertation Introduction. Scribbr. Retrieved April 9, 2024, from https://www.scribbr.com/dissertation/introduction-structure/

Is this article helpful?

Tegan George

Other students also liked, how to choose a dissertation topic | 8 steps to follow, how to write an abstract | steps & examples, what is your plagiarism score.

How To Write A Dissertation Introduction Chapter:

The 7 essential ingredients of an a-grade introduction.

By: Derek Jansen (MBA). Reviewed By Dr Eunice Rautenbach (D. Tech) | March 2020

If you’re reading this, you’re probably at the daunting early phases of writing up the introduction chapter of your dissertation or thesis. It can be intimidating, I know. 

In this post, we’ll look at the 7 essential ingredients of a strong dissertation or thesis introduction chapter, as well as the essential things you need to keep in mind as you craft each section. We’ll also share some useful tips to help you optimize your approach.

Overview: How To Write An Introduction Chapter

• Understand the purpose and function of the intro chapter
• Craft an enticing and engaging opening section
• Provide a background and context to the study
• Clearly define the research problem
• State your research aims, objectives and questions
• Explain the significance of your study
• Identify the limitations of your research
• Outline the structure of your dissertation or thesis

A quick sidenote:

You’ll notice that I’ve used the words dissertation and thesis interchangeably. While these terms reflect different levels of research – for example, Masters vs PhD-level research – the introduction chapter generally contains the same 7 essential ingredients regardless of level. So, in this post, dissertation introduction equals thesis introduction.

Start with why.

To craft a high-quality dissertation or thesis introduction chapter, you need to understand exactly what this chapter needs to achieve. In other words, what’s its purpose ? As the name suggests, the introduction chapter needs to introduce the reader to your research so that they understand what you’re trying to figure out, or what problem you’re trying to solve. More specifically, you need to answer four important questions in your introduction chapter.

These questions are:

• What will you be researching? (in other words, your research topic)
• Why is that worthwhile? (in other words, your justification)
• What will the scope of your research be? (in other words, what will you cover and what won’t you cover)
• What will the limitations of your research be? (in other words, what will the potential shortcomings of your research be?)

Simply put, your dissertation’s introduction chapter needs to provide an overview of your planned research , as well as a clear rationale for it. In other words, this chapter has to explain the “what” and the “why” of your research – what’s it all about and why’s that important.

Simple enough, right?

Well, the trick is finding the appropriate depth of information. As the researcher, you’ll be extremely close to your topic and this makes it easy to get caught up in the minor details. While these intricate details might be interesting, you need to write your introduction chapter on more of a “need-to-know” type basis, or it will end up way too lengthy and dense. You need to balance painting a clear picture with keeping things concise. Don’t worry though – you’ll be able to explore all the intricate details in later chapters.

Now that you understand what you need to achieve from your introduction chapter, we can get into the details. While the exact requirements for this chapter can vary from university to university, there are seven core components that most universities will require. We call these the seven essential ingredients . 

The 7 Essential Ingredients

• The opening section – where you’ll introduce the reader to your research in high-level terms
• The background to the study – where you’ll explain the context of your project
• The research problem – where you’ll explain the “gap” that exists in the current research
• The research aims , objectives and questions – where you’ll clearly state what your research will aim to achieve
• The significance (or justification) – where you’ll explain why your research is worth doing and the value it will provide to the world
• The limitations – where you’ll acknowledge the potential limitations of your project and approach
• The structure – where you’ll briefly outline the structure of your dissertation or thesis to help orient the reader

By incorporating these seven essential ingredients into your introduction chapter, you’ll comprehensively cover both the “ what ” and the “ why ” I mentioned earlier – in other words, you’ll achieve the purpose of the chapter.

Side note – you can also use these 7 ingredients in this order as the structure for your chapter to ensure a smooth, logical flow. This isn’t essential, but, generally speaking, it helps create an engaging narrative that’s easy for your reader to understand. If you’d like, you can also download our free introduction chapter template here.

Alright – let’s look at each of the ingredients now.

#1 – The Opening Section

The very first essential ingredient for your dissertation introduction is, well, an introduction or opening section. Just like every other chapter, your introduction chapter needs to start by providing a brief overview of what you’ll be covering in the chapter.

This section needs to engage the reader with clear, concise language that can be easily understood and digested. If the reader (your marker!) has to struggle through it, they’ll lose interest, which will make it harder for you to earn marks. Just because you’re writing an academic paper doesn’t mean you can ignore the basic principles of engaging writing used by marketers, bloggers, and journalists. At the end of the day, you’re all trying to sell an idea – yours is just a research idea.

So, what goes into this opening section?

Well, while there’s no set formula, it’s a good idea to include the following four foundational sentences in your opening section:

1 – A sentence or two introducing the overall field of your research.

For example:

“Organisational skills development involves identifying current or potential skills gaps within a business and developing programs to resolve these gaps. Management research, including X, Y and Z, has clearly established that organisational skills development is an essential contributor to business growth.”

2 – A sentence introducing your specific research problem.

“However, there are conflicting views and an overall lack of research regarding how best to manage skills development initiatives in highly dynamic environments where subject knowledge is rapidly and continuously evolving – for example, in the website development industry.”

3 – A sentence stating your research aims and objectives.

“This research aims to identify and evaluate skills development approaches and strategies for highly dynamic industries in which subject knowledge is continuously evolving.”.

4 – A sentence outlining the layout of the chapter.

“This chapter will provide an introduction to the study by first discussing the background and context, followed by the research problem, the research aims, objectives and questions, the significance and finally, the limitations.”

As I mentioned, this opening section of your introduction chapter shouldn’t be lengthy . Typically, these four sentences should fit neatly into one or two paragraphs, max. What you’re aiming for here is a clear, concise introduction to your research – not a detailed account.

PS – If some of this terminology sounds unfamiliar, don’t stress – I’ll explain each of the concepts later in this post.

#2 – Background to the study

Now that you’ve provided a high-level overview of your dissertation or thesis, it’s time to go a little deeper and lay a foundation for your research topic. This foundation is what the second ingredient is all about – the background to your study.

So, what is the background section all about?

Well, this section of your introduction chapter should provide a broad overview of the topic area that you’ll be researching, as well as the current contextual factors . This could include, for example, a brief history of the topic, recent developments in the area, key pieces of research in the area and so on. In other words, in this section, you need to provide the relevant background information to give the reader a decent foundational understanding of your research area.

Let’s look at an example to make this a little more concrete.

If we stick with the skills development topic I mentioned earlier, the background to the study section would start by providing an overview of the skills development area and outline the key existing research. Then, it would go on to discuss how the modern-day context has created a new challenge for traditional skills development strategies and approaches. Specifically, that in many industries, technical knowledge is constantly and rapidly evolving, and traditional education providers struggle to keep up with the pace of new technologies.

Importantly, you need to write this section with the assumption that the reader is not an expert in your topic area. So, if there are industry-specific jargon and complex terminology, you should briefly explain that here , so that the reader can understand the rest of your document.

Don’t make assumptions about the reader’s knowledge – in most cases, your markers will not be able to ask you questions if they don’t understand something. So, always err on the safe side and explain anything that’s not common knowledge.

#3 – The research problem

Now that you’ve given your reader an overview of your research area, it’s time to get specific about the research problem that you’ll address in your dissertation or thesis. While the background section would have alluded to a potential research problem (or even multiple research problems), the purpose of this section is to narrow the focus and highlight the specific research problem you’ll focus on.

But, what exactly is a research problem, you ask?

Well, a research problem can be any issue or question for which there isn’t already a well-established and agreed-upon answer in the existing research. In other words, a research problem exists when there’s a need to answer a question (or set of questions), but there’s a gap in the existing literature , or the existing research is conflicting and/or inconsistent.

So, to present your research problem, you need to make it clear what exactly is missing in the current literature and why this is a problem . It’s usually a good idea to structure this discussion into three sections – specifically:

• What’s already well-established in the literature (in other words, the current state of research)
• What’s missing in the literature (in other words, the literature gap)
• Why this is a problem (in other words, why it’s important to fill this gap)

Let’s look at an example of this structure using the skills development topic.

Organisational skills development is critically important for employee satisfaction and company performance (reference). Numerous studies have investigated strategies and approaches to manage skills development programs within organisations (reference).

(this paragraph explains what’s already well-established in the literature)

However, these studies have traditionally focused on relatively slow-paced industries where key skills and knowledge do not change particularly often. This body of theory presents a problem for industries that face a rapidly changing skills landscape – for example, the website development industry – where new platforms, languages and best practices emerge on an extremely frequent basis.

(this paragraph explains what’s missing from the literature)

As a result, the existing research is inadequate for industries in which essential knowledge and skills are constantly and rapidly evolving, as it assumes a slow pace of knowledge development. Industries in such environments, therefore, find themselves ill-equipped in terms of skills development strategies and approaches.

(this paragraph explains why the research gap is problematic)

As you can see in this example, in a few lines, we’ve explained (1) the current state of research, (2) the literature gap and (3) why that gap is problematic. By doing this, the research problem is made crystal clear, which lays the foundation for the next ingredient.

#4 – The research aims, objectives and questions

Now that you’ve clearly identified your research problem, it’s time to identify your research aims and objectives , as well as your research questions . In other words, it’s time to explain what you’re going to do about the research problem.

So, what do you need to do here?

Well, the starting point is to clearly state your research aim (or aims) . The research aim is the main goal or the overarching purpose of your dissertation or thesis. In other words, it’s a high-level statement of what you’re aiming to achieve.

Let’s look at an example, sticking with the skills development topic:

“Given the lack of research regarding organisational skills development in fast-moving industries, this study will aim to identify and evaluate the skills development approaches utilised by web development companies in the UK”.

As you can see in this example, the research aim is clearly outlined, as well as the specific context in which the research will be undertaken (in other words, web development companies in the UK).

Next up is the research objective (or objectives) . While the research aims cover the high-level “what”, the research objectives are a bit more practically oriented, looking at specific things you’ll be doing to achieve those research aims.

Let’s take a look at an example of some research objectives (ROs) to fit the research aim.

• RO1 – To identify common skills development strategies and approaches utilised by web development companies in the UK.
• RO2 – To evaluate the effectiveness of these strategies and approaches.
• RO3 – To compare and contrast these strategies and approaches in terms of their strengths and weaknesses.

As you can see from this example, these objectives describe the actions you’ll take and the specific things you’ll investigate in order to achieve your research aims. They break down the research aims into more specific, actionable objectives.

The final step is to state your research questions . Your research questions bring the aims and objectives another level “down to earth”. These are the specific questions that your dissertation or theses will seek to answer. They’re not fluffy, ambiguous or conceptual – they’re very specific and you’ll need to directly answer them in your conclusions chapter .

The research questions typically relate directly to the research objectives and sometimes can look a bit obvious, but they are still extremely important. Let’s take a look at an example of the research questions (RQs) that would flow from the research objectives I mentioned earlier.

• RQ1 – What skills development strategies and approaches are currently being used by web development companies in the UK?
• RQ2 – How effective are each of these strategies and approaches?
• RQ3 – What are the strengths and weaknesses of each of these strategies and approaches?

As you can see, the research questions mimic the research objectives , but they are presented in question format. These questions will act as the driving force throughout your dissertation or thesis – from the literature review to the methodology and onward – so they’re really important.

A final note about this section – it’s really important to be clear about the scope of your study (more technically, the delimitations ). In other words, what you WILL cover and what you WON’T cover. If your research aims, objectives and questions are too broad, you’ll risk losing focus or investigating a problem that is too big to solve within a single dissertation.

Simply put, you need to establish clear boundaries in your research. You can do this, for example, by limiting it to a specific industry, country or time period. That way, you’ll ringfence your research, which will allow you to investigate your topic deeply and thoroughly – which is what earns marks!

Need a helping hand?

#5 – Significance

Now that you’ve made it clear what you’ll be researching, it’s time to make a strong argument regarding your study’s importance and significance . In other words, now that you’ve covered the what, it’s time to cover the why – enter essential ingredient number 5 – significance.

Of course, by this stage, you’ve already briefly alluded to the importance of your study in your background and research problem sections, but you haven’t explicitly stated how your research findings will benefit the world . So, now’s your chance to clearly state how your study will benefit either industry , academia , or – ideally – both . In other words, you need to explain how your research will make a difference and what implications it will have.

Let’s take a look at an example.

“This study will contribute to the body of knowledge on skills development by incorporating skills development strategies and approaches for industries in which knowledge and skills are rapidly and constantly changing. This will help address the current shortage of research in this area and provide real-world value to organisations operating in such dynamic environments.”

As you can see in this example, the paragraph clearly explains how the research will help fill a gap in the literature and also provide practical real-world value to organisations.

This section doesn’t need to be particularly lengthy, but it does need to be convincing . You need to “sell” the value of your research here so that the reader understands why it’s worth committing an entire dissertation or thesis to it. This section needs to be the salesman of your research. So, spend some time thinking about the ways in which your research will make a unique contribution to the world and how the knowledge you create could benefit both academia and industry – and then “sell it” in this section.

#6 – The limitations

Now that you’ve “sold” your research to the reader and hopefully got them excited about what’s coming up in the rest of your dissertation, it’s time to briefly discuss the potential limitations of your research.

But you’re probably thinking, hold up – what limitations? My research is well thought out and carefully designed – why would there be limitations?

Well, no piece of research is perfect . This is especially true for a dissertation or thesis – which typically has a very low or zero budget, tight time constraints and limited researcher experience. Generally, your dissertation will be the first or second formal research project you’ve ever undertaken, so it’s unlikely to win any research awards…

Simply put, your research will invariably have limitations. Don’t stress yourself out though – this is completely acceptable (and expected). Even “professional” research has limitations – as I said, no piece of research is perfect. The key is to recognise the limitations upfront and be completely transparent about them, so that future researchers are aware of them and can improve the study’s design to minimise the limitations and strengthen the findings.

Generally, you’ll want to consider at least the following four common limitations. These are:

• Your scope – for example, perhaps your focus is very narrow and doesn’t consider how certain variables interact with each other.
• Your research methodology – for example, a qualitative methodology could be criticised for being overly subjective, or a quantitative methodology could be criticised for oversimplifying the situation (learn more about methodologies here ).
• Your resources – for example, a lack of time, money, equipment and your own research experience.
• The generalisability of your findings – for example, the findings from the study of a specific industry or country can’t necessarily be generalised to other industries or countries.

Don’t be shy here. There’s no use trying to hide the limitations or weaknesses of your research. In fact, the more critical you can be of your study, the better. The markers want to see that you are aware of the limitations as this demonstrates your understanding of research design – so be brutal.

#7 – The structural outline

Now that you’ve clearly communicated what your research is going to be about, why it’s important and what the limitations of your research will be, the final ingredient is the structural outline.The purpose of this section is simply to provide your reader with a roadmap of what to expect in terms of the structure of your dissertation or thesis.

In this section, you’ll need to provide a brief summary of each chapter’s purpose and contents (including the introduction chapter). A sentence or two explaining what you’ll do in each chapter is generally enough to orient the reader. You don’t want to get too detailed here – it’s purely an outline, not a summary of your research.

Let’s look at an example:

In Chapter One, the context of the study has been introduced. The research objectives and questions have been identified, and the value of such research argued. The limitations of the study have also been discussed.

In Chapter Two, the existing literature will be reviewed and a foundation of theory will be laid out to identify key skills development approaches and strategies within the context of fast-moving industries, especially technology-intensive industries.

In Chapter Three, the methodological choices will be explored. Specifically, the adoption of a qualitative, inductive research approach will be justified, and the broader research design will be discussed, including the limitations thereof.

So, as you can see from the example, this section is simply an outline of the chapter structure, allocating a short paragraph to each chapter. Done correctly, the outline will help your reader understand what to expect and reassure them that you’ll address the multiple facets of the study.

By the way – if you’re unsure of how to structure your dissertation or thesis, be sure to check out our video post which explains dissertation structure .

Keep calm and carry on.

Hopefully you feel a bit more prepared for this challenge of crafting your dissertation or thesis introduction chapter now. Take a deep breath and remember that Rome wasn’t built in a day – conquer one ingredient at a time and you’ll be firmly on the path to success.

Let’s quickly recap – the 7 ingredients are:

• The opening section – where you give a brief, high-level overview of what your research will be about.
• The study background – where you introduce the reader to key theory, concepts and terminology, as well as the context of your study.
• The research problem – where you explain what the problem with the current research is. In other words, the research gap.
• The research aims , objectives and questions – where you clearly state what your dissertation will investigate.
• The significance – where you explain what value your research will provide to the world.
• The limitations – where you explain what the potential shortcomings and limitations of your research may be.
• The structural outline – where you provide a high-level overview of the structure of your document

If you bake these ingredients into your dissertation introduction chapter, you’ll be well on your way to building an engaging introduction chapter that lays a rock-solid foundation for the rest of your document.

Remember, while we’ve covered the essential ingredients here, there may be some additional components that your university requires, so be sure to double-check your project brief!

Psst… there’s more (for free)

This post is part of our dissertation mini-course, which covers everything you need to get started with your dissertation, thesis or research project. 

You Might Also Like:

42 Comments

Thanks very much for such an insight. I feel confident enough in undertaking my thesis on the survey;The future of facial recognition and learning non verbal interaction

Glad to hear that. Good luck with your thesis!

Thanks very much for such an insight. I feel confident now undertaking my thesis; The future of facial recognition and learning non verbal interaction.

Thanks so much for this article. I found myself struggling and wasting a lot of time in my thesis writing but after reading this article and watching some of your youtube videos, I now have a clear understanding of what is required for a thesis.

Thank you Derek, i find your each post so useful. Keep it up.

Thank you so much Derek ,for shedding the light and making it easier for me to handle the daunting task of academic writing .

Thanks do much Dereck for the comprehensive guide. It will assist me queit a lot in my thesis.

thanks a lot for helping

i LOVE the gifs, such a fun way to engage readers. thanks for the advice, much appreciated

Thanks a lot Derek! It will be really useful to the beginner in research!

You’re welcome

This is a well written, easily comprehensible, simple introduction to the basics of a Research Dissertation../the need to keep the reader in mind while writing the dissertation is an important point that is covered../ I appreciate the efforts of the author../

The instruction given are perfect and clear. I was supposed to take the course , unfortunately in Nepal the service is not avaialble.However, I am much more hopeful that you will provide require documents whatever you have produced so far.

Thank you very much

Thanks so much ❤️😘 I feel am ready to start writing my research methodology

This is genuinely the most effective advice I have ever been given regarding academia. Thank you so much!

This is one of the best write up I have seen in my road to PhD thesis. regards, this write up update my knowledge of research

I was looking for some good blogs related to Education hopefully your article will help. Thanks for sharing.

This is an awesome masterpiece. It is one of the most comprehensive guides to writing a Dissertation/Thesis I have seen and read.

You just saved me from going astray in writing a Dissertation for my undergraduate studies. I could not be more grateful for such a relevant guide like this. Thank you so much.

Thank you so much Derek, this has been extremely helpful!!

I do have one question though, in the limitations part do you refer to the scope as the focus of the research on a specific industry/country/chronological period? I assume that in order to talk about whether or not the research could be generalized, the above would need to be already presented and described in the introduction.

Thank you again!

Phew! You have genuinely rescued me. I was stuck how to go about my thesis. Now l have started. Thank you.

This is the very best guide in anything that has to do with thesis or dissertation writing. The numerous blends of examples and detailed insights make it worth a read and in fact, a treasure that is worthy to be bookmarked.

Thanks a lot for this masterpiece!

Powerful insight. I can now take a step

Thank you very much for these valuable introductions to thesis chapters. I saw all your videos about writing the introduction, discussion, and conclusion chapter. Then, I am wondering if we need to explain our research limitations in all three chapters, introduction, discussion, and conclusion? Isn’t it a bit redundant? If not, could you please explain how can we write in different ways? Thank you.

Excellent!!! Thank you…

Thanks for this informative content. I have a question. The research gap is mentioned in both the introduction and literature section. I would like to know how can I demonstrate the research gap in both sections without repeating the contents?

I’m incredibly grateful for this invaluable content. I’ve been dreading compiling my postgrad thesis but breaking each chapter down into sections has made it so much easier for me to engage with the material without feeling overwhelmed. After relying on your guidance, I’m really happy with how I’ve laid out my introduction.

Thank you for the informative content you provided

Hi Derrick and Team, thank you so much for the comprehensive guide on how to write a dissertation or a thesis introduction section. For some of us first-timers, it is a daunting task. However, the instruction with relevant examples makes it clear and easy to follow through. Much appreciated.

It was so helpful. God Bless you. Thanks very much

I thank you Grad coach for your priceless help. I have two questions I have learned from your video the limitations of the research presented in chapter one. but in another video also presented in chapter five. which chapter limitation should be included? If possible, I need your answer since I am doing my thesis. how can I explain If I am asked what is my motivation for this research?

Thank you guys for the great work you are doing. Honestly, you have made the research to be interesting and simplified. Even a novice will easily grasp the ideas you put forward, Thank you once again.

Excellent piece!

I feel like just settling for a good topic is usually the hardest part.

Thank you so much. My confidence has been completely destroyed during my first year of PhD and you have helped me pull myself together again

Happy to help 🙂

I am so glad I ran into your resources and did not waste time doing the wrong this. Research is now making so much sense now.

Gratitude to Derrick and the team I was looking for a solid article that would aid me in drafting the thesis’ introduction. I felt quite happy when I came across the piece you wrote because it was so well-written and insightful. I wish you success in the future.

thank you so much. God Bless you

Thank you so much Grad Coach for these helpful insights. Now I can get started, with a great deal of confidence.

It’s ‘alluded to’ not ‘eluded to’.

Submit a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

• Print Friendly

Graduate Research Hub

• Preparing my thesis
• Incorporating your published work in your thesis
• Examples of thesis and chapter formats when including publications

The following examples are acceptable ways of formatting your thesis and chapters when including one or more publications.

Essential requirements

All theses with publications must have the following:

• Declaration
• Preface – noting collaborations, and contributions to authorship
• Acknowledgements
• Table of contents
• List of tables, figures & illustrations
• Main text/chapters
• Bibliography or list of references

Main text examples

• Chapter 1: Introduction
• Chapter 2: Literature review
• Chapter 3: Methods
• Chapter 4: Paper 1 & general discussion
• Chapter 5: Paper 2
• Chapter 6: Regular thesis chapter – results
• Chapter 7 : Regular thesis chapter/general discussion tying in published and unpublished work
• Chapter 8: Conclusion
• Appendices - May include CD, DVD or other material, also reviews & methods papers
• Chapter 2: Methods
• Chapter 3: Paper 1
• Chapter 4: Regular thesis chapter
• Chapter 6: Regular thesis chapter, final preliminary study
• Chapter 7: General discussion
• Chapter 5: Regular thesis chapter
• Chapter 6: Regular thesis chapter
• Chapter 7: Regular thesis chapter, final preliminary study
• Chapter 8: General discussion
• Chapter 4: Paper 2 - e.g. data paper, including meta analyses
• Chapter 5: Paper 3
• Chapter 6: Paper 4
• Chapter 7: Paper 5
• Chapter 3: Major paper
• Chapter 4: Normal thesis chapter, final preliminary study
• Chapter 5: General discussion

Chapter examples

• Introduction – including specific aims and hypotheses
• Introduction – including specific aims, hypotheses
• Methods – results (including validation, preliminary) not included in the paper
• Results (including validation, preliminary) not included in paper
• Discussion – expansion of paper discussion, further method development
• Resources for candidates
• Orientation and induction
• Mapping my degree
• Principles for infrastructure support
• Peer activities
• Change my commencement date
• Meeting expectations
• Working with my supervisors
• Responsible Research & Research Integrity
• Guidelines for external supervisors
• Pre-confirmation
• Confirmation
• At risk of unsatisfactory progress
• Unsatisfactory progress
• Add or drop coursework subjects
• Apply for leave
• Return from leave
• Apply for Study Away
• Return from Study Away
• Change my study rate
• Check my candidature status
• Change my current supervisors
• Request an evidence of enrolment or evidence of qualification statement
• Change my project details
• Change department
• Transfer to another graduate research degree
• Late submission
• Withdraw from my research degree
• Check the status of a request
• Re-enrolment
• Advice on requesting changes
• Extension of candidature
• Lapse candidature
• How to cancel a form in my.unimelb
• Resolving issues
• Taking leave
• About Study Away
• Finishing on time
• Accepting an offer for a joint PhD online
• Tenured Study Spaces (TSS) Usage Guidelines
• Tenured Study Spaces Procedures
• Research skills
• Academic writing and communication skills
• Building professional and academic networks
• Research internships
• Commercialising my research
• Supplementary PhD Programs
• Writing my thesis
• Thesis with creative works
• Research Integrity in my Thesis
• Graduate researchers and digital assistance tools
• TES Statuses
• Submitting my thesis
• Depositing multiple components for your final thesis record
• The Chancellor's Prize
• TES Graduate Researcher FAQs
• Career planning
• Publishing my research
• Getting support
• Key graduate research contacts
• Melbourne Research Experience Survey
• Quality Indicators for Learning and Teaching (QILT)
• Current Students

Dissertation

Chapter 3: Method

This chapter presents the methods and research design for this dissertation study. It begins by presenting the research questions and settings, the LibraryThing and Goodreads digital libraries. This is followed by an overview of the mixed methods research design used, incorporating a sequence of three phases. Each of the three methods—qualitative content analysis, a quantitative survey questionnaire, and qualitative interviews—are then presented in detail. The codes and themes used for analysis during the qualitative phases are discussed next. The chapter continues with sections on the management of the research data for this study; the validity, reliability, and trustworthiness of study findings; and ethical considerations. The invitation letters and informed consent statement; survey instrument; interview questions; a quick reference guide used for coding and analysis; and documentation of approval from LibraryThing, Goodreads, and the FSU Human Subjects Committee are included in appendices.

3.1. Research Questions

As stated in Chapter 1 the purpose of this research, taking a social perspective on digital libraries, is to improve understanding of the organizational, cultural, institutional, collaborative, and social contexts of digital libraries. The following two research questions satisfy the purpose of the proposed study within the approach, setting, and framework introduced in Chapter 1 :

• RQ1: What roles do LibraryThing and Goodreads play, as boundary objects, in translation and coherence between the existing social and information worlds they are used within?
• RQ2: What roles do LibraryThing and Goodreads play, as boundary objects, in coherence and convergence of new social and information worlds around their use?

These two questions explore the existing and emergent worlds that may surround digital libraries in social, collaborative use and behavior. RQ1 focuses on examining how LibraryThing and Goodreads may support existing collaboration, communities, and other social activities and behaviors across social and information worlds, with a specific eye to translation, characteristics indicating coherence of existing worlds, and uses of the digital libraries as boundary objects. RQ2 focuses on examining how LibraryThing and Goodreads may support coherence and convergence of new, emergent social and information worlds and their characteristics, as indicated by use of the digital libraries (as boundary objects) as new, localized standards. The questions focus on the roles of each digital library, be there one role, multiple roles, or possibly no role played by LibraryThing and Goodreads. These roles may or may not include explicit support for collaboration, communities, or social contexts. The research questions use and incorporate the definitions, concepts, and propositions of social digital libraries (see section 2.4.3 ), the social worlds perspective (see sections 2.7.1.1 and 2.8.1 ), the theory of information worlds (see section 2.8.2 ), and the synthesized theoretical framework for social digital libraries (developed in section 2.8.3 ). Coherence and convergence are seen as the same concept in boundary object theory (see section 2.7.1.4 ), leading to overlap between the concepts—and the two research questions—in operational data collection and analysis. The connotations of the two indicate convergence will lead to new, emergent worlds, and this meaning is indicated by its use in RQ2, but not RQ1.

3.2. Setting: Case Studies of LibraryThing and Goodreads

In this dissertation study, the boundary objects of interest are defined and given as two digital libraries: LibraryThing and Goodreads (see sections 3.2.2 and 3.2.3 below). This approach is opposite the procedure used by Star and Griesemer (1989), who first identified the populations of communities, users, and stakeholders in their study, then examined the boundary objects they used. Starting with the boundary objects is in line with Star’s later work (Bowker & Star, 1999; Star et al., 2003). Bødker and Christiansen (1997); Gal, Yoo, and Boland (2004); Henderson (1991); and Pawlowski, Robey, and Raven (2000) have used this approach to varying extents, proving its validity and usefulness as an approach to take for studying social digital libraries as boundary objects.

3.2.1. Case Study Approach

This research takes a case study approach, where "a detailed" and intensive "analysis of … individual case[s]"—LibraryThing and Goodreads—will be performed (Fidel, 1984, p. 274). The research looked to generate "a comprehensive understanding of the event under study"—uses of these digital libraries as boundary objects within and across existing and emergent social and information worlds—and develop "more general theoretical statements about regularities in the observed phenomena" surrounding social digital libraries (p. 274). Case studies often focus on the cycle of research methods which inform each other through a longer, more detailed research process than using a single exploratory method. A case study approach fosters multiple opportunities to revisit and reanalyze data collected earlier in the study, revise the research design as new facets and factors emerge, and combine multiple methods and data sources into a holistic description of each case. The research design used here, employing two qualitative and one quantitative method in a cycle (see section 3.3 ), follows this approach.

Yin (2003) breaks the process of conducting a case study into five phases. The phases "effectively force [the researcher] to begin constructing a preliminary theory" prior to data collection (p. 28), as done in Chapter 2 . Each of Yin’s five steps can be found in sections of this dissertation. First, one must determine the research questions to be asked; these were included in section 3.1 above. Second, one must identify what Yin calls the "propositions," statements "direct[ing] attention to something that should be examined within the scope of study" (p. 22). The theoretical framework developed earlier (see section 2.8) and the purpose of this research as stated in Chapter 1 provide this necessary focus from a conceptual perspective. The operationalization of this focus is discussed for each method in sections 3.4.4 , 3.5.3 , 3.6.4 , and 3.7 . Third, Yin says one must determine the unit of analysis, based on the research questions. In this study, the overall units of analysis are the two social digital libraries under consideration, LibraryThing and Goodreads; other units of interest include communities, groups, and individuals. The specific unit of analysis for each method of data collection is discussed in sections 3.4.1 , 3.5.1 , and 3.6.2 . Fourth, one must connect "data to [theoretical] propositions," matching patterns with theories (p. 26). Using the theoretical framework developed in section 2.8 in data analysis (see sections 3.4.4 , 3.5.5 , 3.6.6 , and 3.7 ) provides for this matching process. For the final step, Yin says one must determine "the criteria for interpreting [the] findings" (p. 27); the criteria chosen for this research are discussed in the data analysis sections ( 3.4.4 , 3.5.5 , 3.6.6 , and 3.7 ) and are considered in light of concerns of validity, reliability, and trustworthiness ( section 3.9 ) and the benefits ( section 1.7 and Chapter 5 ) and limitations ( section 5.6 ) of the study.

This research employed a multiple-case, "holistic" design at the highest level, focusing on LibraryThing and Goodreads as units, but what Yin (2003, p. 42) calls an "embedded" design, with multiple units of analysis considered in each method, at lower levels. Examining two social digital libraries allows them to be compared and contrasted, but commonalities were expected to emerge—and did—across the two cases to allow theoretical and practical conclusions to be drawn (see Chapter 5 ). Yin stated case study designs must be flexible and may change as a result of research not turning out as expected, and subtle changes were made to what was intended to be a flexible plan for case studies of LibraryThing and Goodreads and their use as boundary objects within and across existing and emergent social and information worlds.

3.2.2. LibraryThing

LibraryThing (LT) is a social digital library and web site founded in August 2005 (LibraryThing, n.d.-a), with over 1.8 million members as of June 2014 (LibraryThing, 2014). It allows users to catalog books they own, have read, or want to read (LibraryThing, n.d.-b); these serve as Functional Requirements for Bibliographic Records (FRBR) items (International Federation of Library Associations and Institutions, 2009). Users can assign tags to books, mark their favorites, and create and share collections of books with others; these collections are searchable and sortable. LT suggests books to users based on the similarity of collections. Users can provide reviews, ratings, or other metadata (termed "Common Knowledge"; LibraryThing, 2013) for editions of books (FRBR’s manifestations and expressions) and works (as in FRBR); this metadata and users’ tags are shared across the site (LibraryThing, n.d.-c). LT provides groups (administered by users or staff), which include shared library collection searching, forums, and statistics on the books collected by members of the group (LibraryThing, n.d.-d). Discussions from these forums about individual books are included on each book’s page, as are tags, ratings, and reviews. Each user has a profile page which links to their collections, tags, reviews, and ratings, and lists other user-provided information such as homepage, social networks used (Facebook, Twitter, etc.), and a short biography (LibraryThing, n.d.-c).

Examining LibraryThing in light of the definition of social digital libraries (see sections 1.1 and 2.4.3 ) shows the following:

• LT features one or more collections of digital content collected for its users, who can be considered a community as a whole and part of many smaller communities formed by the groups feature. This content includes book data and metadata sourced from Amazon.com and libraries using the Z39.50 protocol (LibraryThing, n.d.-b); and user-contributed data, metadata, and content in many forms: tags, favorites, collections, reviews, posts in discussions, and profile information.
• LT features services relating to the content and serving its user communities, including the ability to catalog books; create collections; discuss with others; and search for and browse books, reviews, tags, and other content.
• LT is managed by a formal organization and company, and draws on the resources of other formal organizations (Amazon.com, libraries) and informal groupings (LT users) for providing and managing content and services.

As a large social digital library and web site, open to the public and with multiple facets, LibraryThing is well-suited as a setting and case for examining the role of digital libraries within and across communities. The existing research literature on LibraryThing has focused on its roles for social tagging and classification (e.g. Chang, 2009; Lu, Park, & Hu, 2010; Zubiaga, Körner, & Strohmaier, 2011) and in recommendation and readers’ advisory (e.g. Naughton & Lin, 2010; Stover, 2009). This study adds an additional view of the site as an online community and social digital library.

3.2.3. Goodreads

Goodreads (GR), similar to LibraryThing, is a social digital library and web site founded in January 2007 (Goodreads, 2014a). As of June 2014, it has 25 million members. Users can "recommend books" via ratings and reviews, "see which books [their] friends are reading; track the books [they are] reading, have read, and want to read; … find out if a book is a good fit for [them] from [the] community’s reviews" (para. 2); and join discussion groups "to discuss literature" (Goodreads, 2014b, para. 11). As with LibraryThing, Goodreads users can create lists of books (called "shelves"), which act as site-wide tags anyone can search on (para. 5). Searching and sorting are possible for other metadata and content types; metadata can apply to editions (manifestations or expressions) of a book or to whole works (in FRBR terms; International Federation of Library Associations and Institutions, 2009). Groups can be created, joined, and moderated by users (including Goodreads staff); they can include group shelves, discussion forums, events, photos, videos, and polling features. Users have profile pages, which may include demographic information, favorite quotes, writing samples, and events. Users who have greater than 50 books on their shelves can apply to become a Goodreads librarian , which allows them to edit and update metadata for books and authors (Goodreads, 2012d, "What can librarians do?" section). In March 2013—during the early stages of this dissertation research—Amazon.com acquired Goodreads (Chandler, 2013).

Examining GR in light of the definition of social digital libraries (see sections 1.1 and 2.4.3 ) shows the following:

• GR features one or more collections of digital content collected for its users, who can be considered a community as a whole and part of many smaller communities formed by the groups feature. This content includes book data and metadata previously sourced from Ingram (a book wholesaler), libraries (via WorldCat and the catalogs of the American, British, and German national libraries), and publishers (Chandler, 2012), and now from Amazon since their purchase (Chandler, 2013); and user-contributed metadata and content, including shelves, lists, forum posts, events, photos, videos, polls, profile information, and book trivia.
• GR features services relating to the content and serve its user communities, including the ability to catalog books; create shelves; discuss with others; and search for and browse books, reviews, lists, and other content.
• GR is managed by a formal organization and company—Goodreads Inc., although now owned by Amazon—and draws on the resources of other formal organizations (Amazon, Ingram, OCLC via WorldCat, libraries, and publishers) and informal groupings (GR users, the librarians group) for providing and managing content and services.

As with LibraryThing, Goodreads is well-suited as a setting and case for examining the role of digital libraries within and across communities, because it is a large social digital library and web site that is open to the public and has multiple facets. There is little existing research literature on Goodreads, limited to its use in recommendation and readers’ advisory (e.g. Naik, 2012; Stover, 2009) and examining its impact on the practice of reading (Nakamura, 2013). This study adds an additional view of the site as an online community and social digital library.

3.3. Research Design

Use of a mixed methods research design combines qualitative and quantitative methods together to emphasize their strengths; minimize their weaknesses; improve validity, reliability, and trustworthiness; and obtain a fuller understanding of uses of social digital libraries as boundary objects within and across social and information worlds. Definitions of mixed methods research vary but core characteristics can be identified, which Creswell and Plano Clark (2011, p. 5) summarize as

• collection and analysis of both qualitative and quantitative data;
• integration of the two forms of data at the same time, in sequence, or in an embedded design;
• prioritizing one or both forms of data;
• combining methods within a single study or multiple phases of a larger research program;
• framing the study, data collection, and analysis within philosophical, epistemological, and theoretical lenses; and
• conducting the study according to a specific research design meting the other criteria.

This study meets all of these criteria. Qualitative and quantitative data were collected and integrated in sequence; qualitative data was prioritized, but not at the expense of quantitative data collection; multiple methods were used within this one study; and the study was based on the theoretical framework developed and the tenets of social informatics and social constructionism explained in Chapter 2 .

This study took a philosophical view of mixed methods research similar to the view of Ridenour and Newman (2008), who "reject[ed] the [standard] dichotomy" between qualitative and quantitative research methods, believing there to be an "interactive continuum" between the two (p. xi). They stated "both paradigms have their own contributions to building a knowledge base" (p. xii), suggesting a holistic approach to research design incorporating theory building and theory testing in a self-correcting cycle. Qualitative methods, Ridenour and Newman argued, should inform the research questions and purpose for quantitative phases, and vice versa; they termed this process an "interactive" one (p. xi). Research designs should come from the basis of "the research purpose and the research question" (p. 1), what "evidence [is] needed," and what epistemological stance should be taken "to address the question" (p. 18).

Greene (2007) presented a similar argument, stating "a mixed methods way of thinking actively engages with epistemological differences" (p. 27); multiple viewpoints are respected, understood, and applied within a given study. She acknowledged the tensions and contradictions that will exist in such thought, but believed this would produce the best "conversation" and allow the researcher to learn the most from their study and data (p. 27). Creswell and Plano Clark (2011) encompassed multiple viewpoints and potential designs in their chapter on choosing a mixed methods design (pp. 53–104). They considered six prototypical designs: (a) convergent parallel; (b) explanatory sequential; (c) exploratory sequential; (d) embedded; (e) transformative; and (f) multiphase.

The research design for this dissertation study is a variation on a multiphase design incorporating elements of the explanatory sequential and exploratory sequential designs of Creswell and Plano Clark. Three methods were use for data collection, following the process proposed by Ridenour and Newman (2008) and taking the approach to thought suggested by these authors, Creswell and Plano Clark (2011), and Greene (2007). The selection of this design and these methods was based on the research purpose discussed in Chapter 1 , the research questions introduced in section 3.1 , and the research setting explained in section 3.2 . The methods used were

• content analysis of messages in LibraryThing and Goodreads groups ( section 3.4 );
• a structured survey of LibraryThing and Goodreads users ( section 3.5 ); and
• semi-structured qualitative interviews with users of LibraryThing and Goodreads ( section 3.6 ).

The holistic combination of these methods, interrelated in a multiphase design, has allowed for exploratory and descriptive research on social digital libraries as boundary objects incorporating the strengths of quantitative and qualitative methods and the viewpoints of multiple perspectives.

3.3.1. Integrated Design

A sequential, multiphase research design was employed for two reasons. First, each of the methods above required focus on data collection and analysis by the researcher. Trying to use a parallel or concurrent design, conducting content analysis alongside a survey or a survey alongside interviews, could have caused excess strain; a sequential design improved the chances of success, the quality of data collected and analyzed, and the significance of and level of insight in the study’s conclusions. Second, each method built on the methods before it. The design of the survey and interview instruments was influenced by ideas drawn from the literature and theories for the study and by elements of interest uncovered during the content analysis phase. The interviews focused on gathering further detail on and insight into findings from the survey results and the content analysis. This combination of methods allowed for exploring each case through content analysis, obtaining summary explanatory data through surveys, and then detailed descriptive and explanatory data through the interviews, achieving the benefits of both the exploratory and explanatory research designs presented by Creswell and Plano Clark (2011, pp. 81–90).

Creswell and Plano Clark (2011) expressed caution, noting multiphase research designs often require substantial time, effort, and multi-researcher teams. The three phases used here were not lengthy or intensive enough to cause lengthy delays in the completion of this dissertation. This is one coherent dissertation study, instead of the long-term, multi-project research program Creswell and Plano Clark cite as the prototypical multiphase design. While it was known in advance this would not be the speediest dissertation research project, using a sequential design allowed for the results from each phase to emerge as the research proceeded, instead of having to wait for all phases to complete as in a concurrent design. A complete and insightful picture of the findings and conclusions of the dissertation came within a reasonable amount of time and with a good level of effort.

3.4. Content Analysis

Content analysis has been defined as "a technique for making replicable and valid inferences from texts (or other meaningful matter) to the contexts of their use" (Krippendorff, 2004a, p. 19), with emphasis often placed on "the content of communication" (Holsti, 1969, p. 2)—specific "characteristics of messages" (p. 14)—"as the basis of inference" (p. 2). Early forms of content analysis required objectivity and highly systematic procedures (see Holsti, 1969, pp. 3–5, 14). The form of content analysis used in this study considers the meaning and understanding of content to "emerge in the process of a researcher analyzing a text relative to a particular context" (Krippendorff, 2004a, p. 19), a subjective and less rigid approach. Such text or content may have multiple, socially constructed meanings, speaking to more "than the given texts" (p. 23); they are indicative of the "contexts, discourses, or purposes" surrounding the content (p. 24).

There are at least three categories of content analysis, which Ahuvia (2001) labels traditional , interpretive , and reception-based ; other authors and researchers (e.g. Babbie, 2007, p. 325; Holsti, 1969, pp. 12–14) break content analysis into latent (subjective and qualitative) and manifest (objective and quantitative) categories of analysis. Early content analysis was purely objective and generated quantitative summaries and enumerations of manifest content, but qualitative and latent analysis have found greater acceptance over time (Ahuvia, 2001; Holsti, 1969, pp. 5–14; Krippendorff, 2004a). This study used the interpretive approach and focused coding on the latent content—the underlying meaning—of the data gathered. This section discusses the application of content analysis in the first phase of this dissertation research, including (a) the choice of the unit of analysis; (b) the population and sampling method chosen; (c) the sampling and data collection procedures followed, including a pilot test; and (d) how the data was analyzed.

3.4.1. Unit of Analysis

The unit of analysis chosen for the content analysis in this study was the message . LibraryThing’s and Goodreads’ group discussion boards are organized into threads, each of which may contain multiple individual messages. Analysis of these individual messages was aimed at uncovering indications of the roles the two digital libraries play in existing and emergent social and information worlds. Analysis began with the individual messages to ensure details and phenomena at that level were captured, but over time went beyond individual messages to the thread or group levels, since these phenomena served as instantiations of social and information worlds or as sites for interaction and translation.

3.4.2. Population and Sampling

The broader population of messages could be defined as all messages posted in public LibraryThing and Goodreads groups, but the logistics of constructing a sampling frame for such a population were and are all but impossible; it is improbable the two sites would provide data on all messages posted if it is not required of them by law. Recent messages from active groups were of most interest and use for this study. The population of messages was defined as all messages from the most active LibraryThing groups in the past week (taken from http://www.librarything.com/groups/active ) and the most recently active Goodreads groups (taken from http://www.goodreads.com/group/active ) as of April 30, 2013, the day data collection began for the content analysis phase of the study. The sampling frames were restricted to as close to but no more than 100 groups as possible, based on LibraryThing’s list claiming to list the 100 most active groups; the actual frames consisted of 91 LibraryThing groups and 93 Goodreads groups once duplicates were removed. During the planning and design of this study, Goodreads provided a list of "recently popular" groups (at http://www.goodreads.com/group/recently_popular ) that was akin to LibraryThing’s list in nature; that list was taken down sometime in early 2013 due to it causing a server slowdown (Jack & Finley, 2013). Using the most recently active groups did not guarantee consistent popularity or activity over a recent time period (such as a week), but did address the need to collect recent messages from active groups and was deemed the most acceptable source for a sampling frame still available.

To obtain a sample of messages from this population, a stratified random sampling method using the levels of group, thread, and message was employed. From the lists identified above, five groups were selected at random from each digital library (for a total of ten), but with the following inclusion and exclusion criteria applied to help ensure representativeness and allow for meaningful analysis:

(a) At least one group from each digital library with over 100 messages posted in the last week was selected. (b) At least one group from each digital library with under 100 messages posted in the last week was selected. (c) Any group with fewer than 60 messages total was removed and a new group selected. (d) Any group with fewer than two members was removed and a new group selected. (e) Any group used in the pilot study (see below) was removed and a new group selected.

Due to constraints placed on this research by Goodreads and the nature of this digital library, all group selections for Goodreads required approval from at least one group moderator per group. Prior to the collection of any data, such moderators were messaged via the site using the invitation letter found in Appendix A , section A.1.1 , and provided their consent for their group to be included in the research by agreeing to an informed consent statement (see Appendix A , section A.1.2 ). Any groups for which the moderator did not provide consent within two weeks were removed from the sample and a new group selected, using the same procedures and initial list of groups.

Two additional groups, one from LibraryThing and one from Goodreads, were used for a pilot study of the content analysis procedures, selected at random using the same procedure as above but with only criteria (c) and (d) applied. As with the main sample, the moderator for the Goodreads group selected was contacted to obtain his approval and consent prior to data collection; the moderator of the first group did not respond within two weeks, so a new group was selected. These two groups were selected in December 2012, earlier than the main sample, using the two lists of groups as they were at that time. For the pilot, threads were selected systematically and at random from the threads shown on the group’s front page (i.e. the most recent and active threads) until the total messages per group reached between 50 and 60; in both cases only one thread was selected containing 60 messages. Any thread with fewer than two messages was to be excluded from selection. All messages in the selected threads, up to the 60-message limit, were part of the sample for the pilot test, which totaled 120 messages. At 20% the size of the intended sample for the main content analysis phase, the pilot sample provided sufficient data to assess if the proposed procedures were appropriate and how long this phase of the study would take. The pilot study allowed adjustments to be made for the main content analysis phase, based on problems and difficulties observed.

For the main content analysis phase, the ten groups were selected on April 30, 2013, a later date than the two for the pilot test, using the two lists of groups as they were as of that day. A few weeks later, threads were systematically selected at random from the threads shown on each group’s front page (i.e. the most recent and active threads) until the total messages per group reaches between 50 and 60. As with the pilot, any thread with fewer than two messages was excluded from selection. No more than the first 20 messages in each thread selected were part of the sample, a change from the pilot test made to ensure at least three threads per group were selected and improve the representativeness of the sample. This was intended to lead to a total sample of between 500 and 600 messages, about half from LibraryThing and half from Goodreads. The samples in practice consisted of 286 messages from LibraryThing and 233 from Goodreads, for a total of 519 messages (see also Chapter 4 , section 4.1 ). For all random and systematic sampling in the pilot and main data collection stages, the starting point and interval was chosen by generating random numbers using Microsoft Excel’s RANDBETWEEN function.

This stratified random sampling procedure was chosen to encourage representativeness of the resulting sample while ensuring data allowing for meaningful analysis was selected. Messages, threads, or groups could be selected purposively, but such a method could result in a sample biased towards a given type of message, thread, or group. Random sampling of groups and threads from the population deemed useful for analysis produced a sample of messages from LibraryThing and Goodreads that can be judged to be quite representative, if not quite equivalent to one generated from simple random sampling since the sampling frames did not include the entire population of groups. The sizes of the sample at each stratum were chosen to balance representativeness against the time and resources necessary to complete content analysis.

3.4.3. Data Collection Procedures

Messages were collected by using a Web browser to access the LibraryThing and Goodreads web sites, following the sampling procedures discussed above. Once a thread was displayed on the screen, up to 20 messages from the thread—starting with the earliest messages—were copied and pasted into a Microsoft Word document; one such file was maintained per thread. As found in the digital libraries, each message’s author, date/time posted, and message content was saved to that file. Images or other media included were saved in their original context as best as possible. Members’ identities, as indicated by their usernames, were used to allow for identifying common message authors in a thread, for analysis of the flow of conversation, and for identifying potential participants for later phases of the study. Identities remained confidential and were not be part of further analysis, results, or publications; psuedonyms are used in this dissertation (see section 4.1 ). Avatars from Goodreads were discarded, as members’ usernames were sufficient for this purpose. These documents were stored as discussed in section 3.8 on data management.

3.4.4. Data Analysis

For analysis, the documents were imported into NVivo qualitative analysis software, version 10, running on a MacBook Pro via a virtualized Windows 7 installation. Each message was examined and codes were assigned based on its latent meaning and interpretation. The codes to be assigned drew from boundary object theory, the social worlds perspective, and the theory of information worlds, which served as an interpretive and theoretical framework for the content analysis (cf. Ahuvia, 2001). These codes were common to multiple phases of this study, and can be found in section 3.7 below. So-called "open" codes, not included in the list but judged by the researcher to be emergent in the data and relevant to the study’s purpose and research questions, could be assigned during the content analysis and coding process, as recommended by Ahuvia (2001) for interpretive content analyses and others for general qualitative data analysis (e.g. Charmaz, 2006). Findings from the data as coded and analyzed, including open codes, are included in Chapter 4 , section 4.1 .

3.4.4.1. Pilot test

These coding and analysis procedures were piloted first, using data from two of the groups, prior to their use in the main content analysis phase. Two volunteer coders, doctoral students at the FSU School of Information [1] , applied the coding scheme and procedures developed for analyzing qualitative data in this study, presented in greater detail in section 3.7 below. The researcher applied the same scheme and procedures. Measures were in place to ensure the validity, reliability, and trustworthiness of the data and analysis, as discussed in section 3.9 below. Both intercoder reliability statistics and holistic, qualitative analysis of the results were used to clarify the scheme and procedures after each round of coding. Changes that were made to procedures and the coding scheme, and issues encountered with intercoder reliability statistics, are discussed at length in section 3.7 below.

3.5. Survey

Surveys are a common research method in the social sciences, including library and information science. They allow characteristics of a population to be estimated, via statistics, through analysis of the quantified responses given to questions by a small sample of the population (Fowler, 2002; Hank, Jordan, & Wildemuth, 2009; Sapsford, 1999). Surveys consist of "a set of items, formulated as statements or questions, used to generate a response to each stated item" (Hank et al., 2009, p. 257). The data collected may describe the beliefs, opinions, attitudes, or behaviors of participants on varied topics, although most research surveys have a special purpose and focus (Fowler, 2002). This is true in the case of the survey used here, which focused on obtaining data on uses of LibraryThing and Goodreads by a sample of its users, in the specific context of their usage as boundary objects within and across social and information worlds.

The following sections cover the components of survey research methods cited by Fowler (2002, pp. 4–8) and Hank et al. (2009) as they apply to the survey used in this study. These include discussion of the unit of analysis, population, and sampling (sections 3.5.1 and 3.5.2 ); concept operationalization and survey question design (sections 3.5.3 ); pretesting and data collection ( section 3.5.4 ); and data analysis ( section 3.5.5 ). The survey was designed as a coherent whole—as recommended by Fowler (2002, p. 7)—and in relation to the content analysis and interview methods used in other phases of the study.

3.5.1. Unit of Analysis

For the survey phase of this dissertation study, the unit of analysis was the individual LibraryThing or Goodreads user . These users were—and are—understood to be members of one or more communities, social worlds, or information worlds, and to be members of or frequent one or more LibraryThing or Goodreads groups. Analysis of their responses to questions about these groups and other communities they were part of allowed for greater understanding of the roles the digital library plays for them in context of these worlds. Tentative conclusions could be made about the nine groups from which users were surveyed and about the communities associated with these groups, but generalization to LibraryThing and Goodreads as a whole was not possible, as explained in section 3.5.2 below.

3.5.2. Population and Sampling

The broader population of LibraryThing and Goodreads users totals over 26 million people, and the logistics of constructing anything resembling a sampling frame—i.e. a complete list of all users of the two sites—are all but impossible. Given the focus in the content analysis phase on nine groups (five from LibraryThing, four from Goodreads), narrowing the population to include any user who visits, frequents, or is a member of one or more of these groups made the task of sampling possible and the population compatible with the population of messages used in the content analysis phase. This narrowing of population led to a less representative population than that of all LibraryThing and Goodreads users, limiting the kinds of analysis that could be done of the survey (further details below and in Chapter 4 , section 4.2 ,).

Two sampling methods were used to select potential survey participants from this population:

• A purposive sample, consisting of all LibraryThing users who posted a message within the five LibraryThing groups selected for the content analysis phase. The pool of messages included the messages selected for the main sample in the content analysis phase. (Goodreads did not consent to messaging of Goodreads users for this purpose, so Goodreads users were excluded from this sample.)
• A convenience sample, consisting of all LibraryThing and Goodreads users who responded to an invitation to participate posted to each of the nine groups selected for the content analysis phase (procedures detailed in section 3.5.5 below).

All users who met the criteria (having posted a message or responded to the invitation) and human subjects requirements for age (between 18 and 65) were allowed to participate, helping to increase the responses collected and the representativeness (as best as possible) of the results obtained.

A true random sample, even from the narrower population, could not be drawn because the researcher could not generate a complete list of visitors to and members of the selected groups. Obtaining such a list from LibraryThing and Goodreads—or the group moderators, should they have access to one for their group—would have placed an unreasonable burden on the digital libraries and could have jeopardized their cooperation in and the successful completion of this study. Such a list would have violated the privacy rights of the members of these groups. A random element is included in the sampling process by using the random groups selected during the content analysis phase, but the sample still lacks much of the representativeness of a true random sample. Users could choose to participate or not and not all users of the nine groups were guaranteed to see the invitation, making it impossible to infer beyond the sample due to selection bias. One may assume survey respondents are at least moderately representative of the population of users of the nine LibraryThing and Goodreads groups, and so conclusions can be inferred about those users through nonparametric statistics. Further details are given in Chapter 4 , section 4.2 .

3.5.3. Operationalization of Concepts and Instrument Design

The phenomena of interest for the survey were similar to the phenomena of interest in the content analysis and interview phases of the study: the concepts of boundary objects, translation, coherence, information worlds, social norms, social types, information values, information behaviors or activities, social worlds, organizations, sites, and technologies. Conceptual definitions for these are found in boundary object theory, the social world perspective, the theory of information worlds, and the synthesized theoretical framework for social digital libraries (see Chapter 2 ). For the purposes of the survey and in the context of answering the research questions of this study, these concepts were operationalized through a set of Likert scaled questions (Brill, 2008; McIver & Carmines, 1981), adapted from the conceptual definitions found in the literature, theories, and synthesis thereof. These questions can be found as part of the survey instrument in Appendix B , section B.1 .

Four to six Likert items (Brill, 2008; McIver & Carmines, 1981) for each of the concepts and phenomena of interest were included in the survey. A symmetric five-point scale was used for each item, as is traditional for Likert items (Brill, 2008); five response choices provides for higher levels of reliability without offering respondents too many choices (Brill, 2008), and questions can be re-scaled without significant loss of statistical validity (Dawes, 2008). Each item used the following labels for response choices: Strongly Agree(5), Agree, Neutral, Disagree, and Strongly Disagree(1). In analysis, each of the items was assigned a numeric rating (5–1) and summed to form Likert scales for each phenomenon (Brill, 2008; McIver & Carmines, 1981). Statistical analysis checked the internal consistency and reliability of each scale, with items dropped that contributed to lower levels of reliability (see sections 3.5.5 and 3.9 below, and Chapter 4 , section 4.2.1 ). Using at least four items per scale allowed for appropriate statistical analysis to proceed.

Questions were developed, based on the literature and theoretical framework reviewed in Chapter 2 , to measure each of the phenomena of interest. Hank et al. (2009, pp. 257–258) provided a list of suggestions for constructing survey instruments and writing questions: ensure questions are answerable, stated in complete sentences, use neutral and unbiased language, are at an appropriate level of specificity, and are not double-barreled. They suggested participants should not be forced to answer any one question. Fowler (2002, pp. 76–103) included a chapter on designing questions that are good measures in his book on survey research methods. He cautioned researchers to be careful questions are worded adequately; mean the same to and can be understood by all respondents; can be answered given the respondents’ knowledge and memory; and do not make respondents feel uncomfortable and desire not to give a true, accurate answer. According to Fowler, researchers should not ask two questions at once. Sapsford (1999, pp. 119–122) agreed and suggested care should be taken to ensure questions are precise, lack ambiguity, and are easy to understand and in colloquial language. The questions developed for the survey in this study, found in Appendix B , section B.1 , were developed by the researcher and reviewed by the researcher and his supervisory committee in light of this advice.

An additional set of demographic and usage questions was part of the survey instrument, in a separate section at the end as recommended by Peterson (2000, as cited in Hank et al., 2009, p. 258). These questions allowed for collection of data on other variables of potential relevance to and having possible impact on the phenomena of interest, including use of the Internet, LibraryThing and Goodreads, the groups feature of the sites, and other social media and social networking web sites; and demographic factors such as age and gender. These demographic questions can be found in Appendix B , section B.1 .

3.5.4. Data Collection Procedures

3.5.4.1. pretest.

The first stage of data collection was to pretest the survey instrument to help ensure its reliability and validity (Hank et al., 2009, p. 259). A convenience sample of graduate students and graduate alumni of Florida State University was invited to pretest the survey and answer a few short, open-ended questions about their experience. Recruitment took place via face-to-face discussion, e-mail, and Facebook messages. All pretesters came from the School of Information; initial attempts were made to have this sample represent multiple departments from the university, but no students from other departments contacted (Business and Communication) volunteered. Flyers were posted later in the pretest period and the survey opened up via a direct link, to see if undergraduate or graduate students from other departments would be interested, but no responses were received through the link. One School of Information faculty member did volunteer his time to pretest the survey, and his input was welcomed alongside the students. Minor changes were made as a result, reducing the number of questions slightly to reduce perceived repetitiveness and clarifying other questions that pretesters reported getting stuck on. The pretest helped confirm the length of time for completion of the survey.

3.5.4.2. Main survey

The second stage of data collection was to select the samples discussed in section 3.5.2 and send invitations to participate to them. A couple of weeks before this began, the researcher contacted LibraryThing and the moderators of each Goodreads group to inform them of the beginning of the survey. A staff member from LibraryThing posted a short message in each group to let users know that the research would be taking place and had been given LibraryThing’s approval, to ensure invitations were not seen as spam. (LibraryThing required this step as part of their approval of the research; see Appendix E , section E.1 .) Goodreads moderators were welcome to inform their groups of the upcoming research.

The purposive sample was drawn from LibraryThing users who posted messages collected during the content analysis phase. Each of these users was sent an invitation letter, included in Appendix A , section A.2.1.1 . The private message features of LibraryThing were used to send the invitations to the selected users; while LibraryThing users can include an e-mail address in their profile, not all did so. Reminder invitation letters ( Appendix A , section A.2.1.2 ) were re-sent two weeks and four weeks after the beginning of data collection to remind individuals who had not completed the survey and thanking users who had. The convenience sample was drawn by posting an invitation, included in Appendix A section A.2.2 , to each of the LibraryThing and Goodreads groups selected during the content analysis phase. This invitation was re-posted to the same groups two weeks and four weeks after the beginning of data collection, to help ensure as many group members and visitors as possible saw it and had a chance to respond. Permission was granted by LibraryThing and Goodreads staff for this method of data collection (see Appendix E , sections E.1 and E.2 ).

Participants were given a total of six weeks to complete the survey from August 26th, 2013, the date data collection first began for this phase of the study. The survey was expected to take users about 15 to 20 minutes, an estimate confirmed by the pretesters—with more subject knowledge—taking between 7 and 16 minutes. The reminders at two and four weeks, number of visitors to and members of the nine groups, and number of users directly invited on LibraryThing led to sufficient data for analysis (see Chapter 4 , section 4.2 ), although snowball sampling and other techniques were held in reserve in case they were necessary.

3.5.4.3. Compensation

To encourage participation, compensation was offered in the form of a drawing for one of ten $25 Amazon.com, Barnes and Noble, or Books-A-Million gift cards. These stores were selected since they include the most popular online bookstore—Amazon.com, who after this selection was made acquired Goodreads—and the two most popular brick-and-mortar bookstores (which also have an online presence). Participants were given a choice of which store they would prefer, increasing the potential usefulness of the gift card to them and reducing potential bias created by supporting only one store. Other bookstores are smaller, do not offer online gift cards, or have few locations; offering gift cards from every possible store would present logistical challenges. The e-mail addresses of all participants who completed the survey and included an e-mail address in their response were entered into a Microsoft Excel spreadsheet (maintained under the data management procedures detailed in section 3.8 ). Gift card codes were e-mailed to 10 random e-mail addresses—selected by using Excel’s RANDBETWEEN function to generate 10 random numbers between 1 and the number of users who took the survey, then selecting those users from the spreadsheet—for the store they selected as preferred; these were sent on November 9 th , about one month after the survey was closed. Funds for the gift cards came from a Beta Phi Mu Eugene Garfield Doctoral Dissertation Fellowship, which I acknowledge and am thankful for.

3.5.4.4. Online hosting

The survey instrument was hosted online using Qualtrics online survey software, made available by FSU to all students and faculty. An online, Internet-based survey provided the greatest chance of reaching users of LibraryThing and Goodreads in the context of their use of the site and their interactions with other users. It cost less—survey hosting for a questionnaire of any length is provided free by Qualtrics in association with FSU—and took less time than a self-administered paper survey was expected to, while providing for honest answers and requiring less direct researcher involvement compared with an administered paper or telephone survey (Fowler, 2002, pp. 71–74). Participants completed the survey by following a link in the invitation letters; two separate links were used for users of LibraryThing and Goodreads, so that the survey could be personalized to refer to each digital library by name.

3.5.4.5. Consent and follow-up

The first page of the survey included an informed consent statement, included in Appendix A , section A.2.3 , which participants had to agree to before they could begin answering the survey questions. As seen by the last few questions in Appendix B section B.1 , participants were asked for their e-mail address for purposes of compensation, if they were interested in participating in a follow-up interview, and if they desired a report of the findings of the research once the study was complete. These e-mail addresses are being kept confidential and are stored in a secure, password-protected encrypted volume, the password known to the researcher but no one else. Details of data management are discussed in section 3.8 .

3.5.5. Data Analysis

The survey results were analyzed using SPSS statistical analysis software running on Windows, accessed through a virtual lab environment supported by FSU. First, the Likert scales were analyzed to determine the internal consistency and reliability of the scales via Cronbach’s alpha, following the procedures related by George and Mallery (2010). Individual items were dropped from a scale if their removal would increase the Cronbach’s alpha (and the reliability) of the overall scale. This procedure and its results are detailed in Chapter 4 , section 4.2.1 . The average of the remaining items in the scale was then taken, resulting in one value ranging from one to five for each of the concepts being measured. Combined with the demographic variables collected in the second half of the study, these were analyzed using appropriate, mostly nonparametric statistics including chi-square analysis, Mann-Whitney U tests, median tests, Kruskal-Wallis tests, Wilcoxon signed rank tests, and Kendall’s τ correlations (see Chapter 4 , section 4.2 for details).

3.6. Interviews

Qualitative interviewing, used in the third phase of this study, is a descriptive and interpretive research method that seeks meaning (Kvale & Brinkmann, 2009). While interviewers may seek basic facts, explanations, and statistics, nuanced explorations and descriptions of phenomena are of core interest. Interviews in qualitative and mixed-methods research projects are used "to understand themes of the lived daily world from the [participants’] own perspectives" (p. 24), through researcher interpretation of "the meaning of the described phenomena" (p. 27). Interviews for research purposes are often seen as a form of "professional conversation" (p. 2; see also Lincoln & Guba, 1985a, p. 268; Sutton, 2010, p. 4388) between the interviewer and the interviewee, on given themes introduced by the interviewer but assumed to be of mutual interest to the interviewee. The two "act in relation to each other and reciprocally influence each other" (Kvale & Brinkmann, 2009, p. 32). Interviewees choose specific instances, examples, or areas within the chosen theme(s) to discuss with the interviewer.

Interviews serve as a source of data on phenomena from the past, present, or (potential) future of interviewees, including "persons, events, activities, organizations, feelings, motivations, claims, concerns, … other entities" (Lincoln & Guba, 1985a, p. 268), and the complex interrelations between all of these. Interviews can help to verify ("member check"), extend, and triangulate data and information already obtained via other methods (Creswell & Plano Clark, 2011; Lincoln & Guba, 1985a). They allow for the gathering of research data when the researcher or his/her colleagues cannot conduct an ethnographic participant observation due to time, location, language, or other constraints (Sutton, 2010).

This dissertation study used semi-structured qualitative interviews employing the critical incident technique (Fisher & Oulton, 1999; Flanagan, 1954; Woolsey, 1986) to explore and describe the phenomena surrounding the roles of LibraryThing and Goodreads, as boundary objects, within and across social and information worlds. Interviews helped find nuances and details that were not possible to determine through the survey questionnaire and were missed, glossed over, or not observable during content analysis. The following sections discuss the strengths of interviews for this study, the chosen unit of analysis, population and sampling procedures, design of the interview instrument, procedures used for conducting the interviews, and data analysis.

3.6.1. Strengths of Interviews

The strengths of qualitative interviews are a good fit with the framework and perspective taken in this dissertation. These strengths are evidenced by many of the studies of social digital libraries reviewed in Chapter 2 using interviews (Bishop, 1999; Bishop et al., 2000; Chu, 2008; Farrell et al., 2009; Marchionini et al., 2003; Star et al., 2003; Van House, 2003; You, 2010) and the frequent use of interviews in studies of social and information worlds and of boundary objects (see Burnett, Burnett, et al., 2009; Burnett, Subramaniam, et al., 2009; Chatman, 1992; Clarke & Star, 2008; Gal et al., 2004; Gibson, 2011, 2013; Kazmer & Haythornthwaite, 2001). Thick, nuanced description of meanings, close to users’ thoughts (Forsythe, 2001; Geertz, 1973; Kvale & Brinkmann, 2009), was intended to help expose the social construction of these meanings and of the phenomena of social and information worlds, which happened (see Chapter 4 , section 4.3 ). Since true ethnographic observation would be difficult to arrange and could miss the social elements of interest, qualitative interviews were the best choice for returning rich, descriptive data on participants’ social and information worlds and the roles LibraryThing and Goodreads play in them. The qualitative interviewing literature states that its flexibility as a technique addresses the different contexts interviewees—with varying interests and backgrounds—come from, allowing the interviewer to adjust (Kvale & Brinkmann, 2009; Westbrook, 1997); this was true in practice in this case. The development of rapport can build opportunities for future follow-up, longitudinal research with the same participants, exploring the results of this study in greater detail (Westbrook, 1997). The understanding of participants of the roles of LibraryThing and Goodreads in the social and information worlds they are part of is at the core of this study, and the obtaining of descriptions and perspectives of participants’ "lived worlds" and their "understanding of the meanings in their lived world" was an appropriate use of interviews and played to their strengths (Kvale & Brinkmann, 2009, p. 116).

3.6.2. Unit of Analysis

The unit of analysis chosen for the interview phase of the study was the individual user of LibraryThing or Goodreads. These users were understood, as in the survey phase, to be part of one or more social or information worlds, and their participation in and responses to the interview informed analysis of the roles of LibraryThing and Goodreads in their experiences, in these existing worlds, and in the potential emergence of new worlds. As discussed above and in Chapter 2 , while individuals were interviewed the theoretical framework underlying this proposed study allowed for multi-leveled analysis, taking advantage of the strengths of interviews over other methods while minimizing their weaknesses.

3.6.3. Population and Sampling

The broader population of LibraryThing and Goodreads users totals over 26 million people; as with the survey phase of the study, sampling from this large population would present major logistical challenges. Given the existing sample of users selected to take the survey, restricting the sample of potential interview participants to this subgroup of the population—a ready-made sampling frame—provides a manageable task, if perhaps not anything approaching a true random sample. This method of sampling is appropriate in this case since data is available from the survey about these users, their social and information worlds, and the roles LibraryThing and Goodreads may play in them, leading to more insightful interview data.

The interview phase used purposive sampling of users whose survey responses indicated they could provide insightful data on the roles of LibraryThing and Goodreads in existing and emergent social and information worlds. Determination of this indication was done by looking at the content analysis and survey findings and prioritizing which scores on which variables were most of interest. Users who indicated they would be willing to participate in follow-up research served as the sampling frame, from which participants were sampled and chosen with an eye towards obtaining thick description (Geertz, 1973) of the picture of the phenomena under study, given other constraints such as time and availability. As interviews continued towards saturation, these criteria were reviewed and revised, and ensuring that interviewees were at least moderately representative of the group of survey participants became a concern. True and complete representativeness is not necessary when using qualitative interviewing, but saturation of findings is a necessary requirement (Bauer & Aarts, 2000; Gaskell & Bauer, 2000; Westbrook, 1997), and so sampling continued "until further exemplars"—interviewees in this study—"fail[ed] to add new nuances or to contradict what is understood" from the existing collected data (Westbrook, 1997, p. 147). This sampling method was chosen to obtain data to answer the research questions—from the interviews and in combination with findings from the other two methods—and to provide an accurate representation of LibraryThing and Goodreads in the context of the communities of users from the nine groups selected at the beginning of the content analysis phase.

Participants who were selected due to expectations they would provide insightful data through an interview were invited to take part via the e-mail addresses they provided when confirming their willingness to participate in an interview. The letter prospective interviewees were sent is in Appendix A , section A.3.1 . An initial sample of six prospective interviewees—three from each digital library—was e-mailed at first, to allow interviews to be arranged within a week or two of the contact date and not be forgotten about by participants if scheduled too far in advance. Further prospective participants were invited every week or two thereafter, when necessary to increase the sample size. If and when selected users did not respond to the initial request, a second request was made one to two weeks later, except in the cases at the end of the interview data collection when saturation had been reached. New users replaced the original ones in the sample if the latter did not respond after two to three weeks.

3.6.3.1. Pretest

Prior to collection of actual interview data, the interview instrument and procedures (as discussed in the next two sections) were pretested with an additional convenience sample of two FSU School of Information alumni and one FSU School of Information faculty member who helped pretest the survey. The procedures for this were identical to the procedures discussed below for the main interview phase. Pretesting allowed for potential refinement of the instrument and procedures, ensuring questions are understandable by a broader population, and making any necessary adjustments to the sampling method for the main interviewing process. No transcriptions or data analysis from this pretest took place, and audio recordings that were made to test procedures were only used to refine the interview instrument and procedures; they were deleted once the main interviews began. No specific changes were made to the instrument, although the potential need for additional prompting in association with a few questions was observed; quirks and foibles of the recording software were discovered, leading to tighter and more careful following of recording steps for the main set of interviews.

3.6.4. Instrument Design

The interviews were semi-structured; they used an instrument as a guide, but were treated as a conversation guided by the interviewer’s questions and the interviewees’ personal responses and reflections (Kvale & Brinkmann, 2009; Lincoln & Guba, 1985a). The instrument, included in Appendix C, provided pre-planned questions and themes, but additional follow-up questions and prompts not included in the instrument emerged from the conversation and its natural progression. This allowed key themes related to the research questions to be discussed and focused on without restricting the interview to no more than a given set of questions in advance (cf. Suchman & Jordan, 1990).

Key themes explored in the interviews included

• participants’ use of LibraryThing or Goodreads, focusing on use as a boundary object;
• the social and information worlds of participants, and their relationship to LibraryThing or Goodreads;
• the characteristics of these social and information worlds—their social norms, social types, information values, information behaviors, activities, organizations, sites, and technologies—and their impact on the user and their use of LibraryThing or Goodreads;
• translation between, coherence across, and convergence of social and information worlds, via LibraryThing or Goodreads; and
• the emergence of new social or information worlds through translation, convergence, or related activities and behaviors of LibraryThing or Goodreads users.

Focusing on critical incidents (Fisher & Oulton, 1999; Flanagan, 1954; Woolsey, 1986) of times when users interacted with others using the LibraryThing or Goodreads digital libraries helped provide a rich environment and context for exploration of these themes in detail with each interviewee. Among the interviews the degree of focus by individuals on the critical incident versus the broader spectrum of their use varied, but this was accepted as a natural, emergent element of the interviews, and follow-up questions and prompts were used to ensure sufficient data was elucidated on the incidents. The questions included in the instrument and in prompts and follow-ups used drew from the advice set down by Kvale and Brinkmann (2009, pp. 130–140) in their discussion of scripting interviews and types of interview questions, including

• introducing themes before asking detailed questions;
• focusing on descriptions of what occurred and how during critical incidents, instead of why it happened (at least to begin with);
• following up on responses as appropriate;
• seeking projection of interviewees’ opinions or the opinions of others in their social and information worlds; and
• checking the researcher’s interpretation of previous findings and interview responses.

3.6.5. Data Collection Procedures

As mentioned above, prior to collection of actual interview data the interview instrument and procedures was pretested with two FSU iSchool graduate alumni and one FSU iSchool faculty member.

3.6.5.1. Preparation and recording

After participants agreed to be interviewed by replying to the invitation discussed in section 3.6.3 , a specific date and time was arranged for the interview to take place. Since no participants were at locations close to Tallahassee (and few were expected to be), face-to-face interviews would have been difficult to accomplish. For this reason, it was planned that interviews would take place using online audiovisual media, as popular in studies of "Internet-based activity … where the research participants are already comfortable with online interactions" (Kazmer & Xie, 2008, pp. 257–258). Interviewees were offered a choice of Skype (skype.com), Google Hangouts (accessible via plus.google.com), Apple FaceTime (apple.com), or telephone. Interviews were audio recorded, with interviewee permission; GarageBand (apple.com/ilife/garageband) and Soundflower (cycling74.com/products/soundflower) software were used to record Skype and Apple FaceTime calls, while telephone calls were recorded via Google Hangouts, Google Voice (voice.google.com), GarageBand, and Soundflower software. No users chose Google Hangouts, and more than expected chose telephone calls; while online audiovisual media were the intended plan, interviewees’ preferences were attended to, and this did not cause any major issues with collecting interview data.

The interviewer took any notes he felt necessary on his impressions of the interview as soon as the interview has concluded, to not distract the interviewee with note taking but help ensure an accurate capturing of the interview process. Most interviews took between 40 and 55 minutes; full details are given in Chapter 4 , section 4.3 . These interview procedures allowed for a level of data equivalent to or greater than face-to-face interviews to be gathered, eliminating any potential weaknesses from a non-traditional interview setting while maintaining the strengths of synchronous interviews (Kazmer & Xie, 2008).

3.6.5.2. Introduction and informed consent

The interview process began with introductions, thanking the interviewees for participating, explaining the logistics of the interview, and ensuring that informed consent was obtained. Since obtaining written consent in person was not possible, participants were e-mailed a link to a page (the content for which is shown in Appendix A , section A.3.2 ) requesting their consent for the interviews, including the interview informed consent form, a couple of days before the interview. (This used the same FSU-partnered Qualtrics system as for the survey.) I requested interviewees to review this page and ask any questions they had. Before the interview recording began, consenting participants clicked an "I consent" button at the bottom of the page; some did this before audio or video contact was made, others waited until I directed them there just before the interview began. I then reviewed "the nature and purpose of the interview" with the interviewee, to ensure they knew the overall theme and topic of discussion (Lincoln & Guba, 1985a, p. 270). Prior to the critical incident portion of the interview, I asked a general, "grand tour"-type question (with follow-up prompts as necessary) to explore participants’ use of LibraryThing or Goodreads, the reasons for this use, and the groups they participate in.

3.6.5.3. Critical incident technique

The biggest portion of the interview employed the critical incident technique, a flexible interviewing technique intended to obtain "certain important facts concerning behavior in defined situations" (Flanagan, 1954, p. 335). First developed for use in aviation psychology, it has become a popular interviewing technique in the social sciences, education, and business, including LIS (Butterfield, Borgen, Amundson, & Maglio, 2005; Fisher & Oulton, 1999; Urquhart et al., 2003; Woolsey, 1986). It is often used in exploratory research to build theories, models, or frameworks for later testing and refinement, as typified by Savolainen’s (1995) research establishing his Everyday Life Information Seeking (ELIS) model. Flanagan (1954) outlined five main stages in the technique. The first two stages are to provide further operational definitions and structure for interviews, which have been discussed in the sections above. The fourth and fifth, procedures for analysis and interpretation of data gathered from interviews, are discussed in sections 3.6.6 and 3.7 below.

The third stage is the actual collection of a critical incident from each interviewee. In a critical incident interview, after initial introductions and formalities, the interviewer asks the interviewee to recall an incident where given situation(s) or behavior(s) occurred, as defined during the previous stages. Per Flanagan (1954), these incidents should be recent enough to ensure participants have not forgotten the details of them. Specific language is used to get interviewees to think of such an incident. In this study, the following language was used, with slight changes incorporated in the context of a given interview:

Now I’d like you to think of a time within the past few weeks where you interacted with others, either people you already knew or people you did not know, while using [LibraryThing / Goodreads]. (Pause until such an incident is in mind, or gently prompt the interviewee if they have trouble recollecting one.) Could you tell me about this interaction and how it came about?

This initial question allowed interviewees to refresh their memory of the incident by going over it in their mind, and provided data on their overall impressions of the interaction and how it came about. After this initial discussion, I guided the conversation with gentle prompts and follow-up questions designed to steer the conversation about the incident to the themes mentioned in section 3.6.4 above. Main questions were included in the interview instrument (see Appendix C ); prompts were not. All questions and prompts were aimed at eliciting "the beliefs, opinions, … suggestions … thoughts, feelings, and [reasons] why participants behaved" that way during their interaction (Butterfield et al., 2005, p. 490), in the context of LibraryThing or Goodreads and the social and information worlds at play in the incident.

3.6.5.4. Finishing up

Once the critical incident had been explored at length, the interview concluded with final questions intended to help validate and generalize the findings obtained from the critical incident portion of the interview, a process often called "member checking" (Lincoln & Guba, 1985a). I gave an overall impression of the role or roles I felt LibraryThing or Goodreads played in the incident and in the interviewee’s overall use of the site, and would ask if the impression seemed correct to the interviewee or—if they responded before I could get to that part—engaged them in further reflective conversation. Interviews confirmed if the incidents participants shared matched their overall experiences. The interview concluded by me thanking interviewees for their time and participation, and answering any questions they had (as a couple did about where the research was going or when they would hear about the overall findings). As mentioned above, as soon as the interview was over I took time to write up any notes I felt were necessary, to capture any elements of the experience that risked being lost due to fading memory. Interviewees were then thanked again for their participation and help via e-mail follow-ups a few days to a week later.

3.6.6. Data Analysis

All interview audio was transcribed by the researcher, who used Audacity software (audacity.sourceforge.net) to play back the interview and Microsoft Word to enter the transcription. Parts found to be difficult to understand could be slowed down or amplified in volume using the built-in features of the Audacity software; it provided noise reduction features that were helpful for one or two interview recordings. Any notes taken not already in digital form were transcribed. All notes, audio, and transcriptions were stored as discussed in section 3.8 .

Data analysis proceeded in a similar fashion to the content analysis phase of the study. Transcripts and notes were imported into NVivo 10 qualitative analysis software, which was used to look over each file and assign codes to sentences and passages. As with the earlier qualitative method, the codes assigned draw from boundary object theory, the social worlds perspective, and the theory of information worlds, which served as an interpretive and theoretical framework for analyzing the meaning of interview responses. They can be found in section 3.7 below. Open codes not included in the list but judged to be emergent in the data and relevant to the study’s purpose and research questions could be assigned during the coding process, as recommended by Charmaz (2006) and Kvale and Brinkmann (2009, p. 202), among others; these codes included open codes from the content analysis phase. Measures to ensure the trustworthiness of the data and analysis were taken as discussed in section 3.9 .

3.7. Qualitative Data Analysis

All qualitative data—consisting of the messages collected for the content analysis and transcripts and notes from the interviews—were imported into NVivo 10 qualitative analysis software, which was used to look over each transcript and assign codes.

For analysis, an approach similar to grounded theory (Charmaz, 2006; Strauss & Corbin, 1994) and its constant comparative method was taken, but without the same focus on open coding. Codes were first applied to sentences in messages or in participants’ interview responses (as transcribed). Only the lowest, most detailed level of codes, as presented in the codebook (as 3.7.2 and 3.7.3 below), were applied. Two exceptions to sentence-level coding were allowed. For the content analysis phase, no more than two codes could be applied to an entire message if there was clear evidence for them throughout the message. For the interview phase, no more than two codes could be applied to a paragraph, answer to a question, or short exchange (no more than half a page) if there was clear evidence for them throughout the paragraph, answer, or exchange. No other exceptions were allowed to this rule; codes could not be applied to units smaller than sentences (to provide sufficient context), and were required to be applied individually to multiple messages, answers, or exchanges. Memos and annotations were made to explain any cases where code(s) were applied across multiple sentences within a message or interview transcript at once, and to explain codes in greater detail where deemed necessary; a general rule of "if in doubt, add an annotation" was followed throughout analysis. These rules were refined and clarified after initial pilot testing, details of which are given in section 3.7.1 below.

After initial analysis, higher levels of analysis looked at the coding in the context of paragraphs, entire messages, message threads, and larger portions of interview transcripts, considering these in light of other threads, messages, and interviews. Throughout the coding and analysis process, consideration of the social and information worlds was explicitly multi-leveled: worlds of multiple sizes, shapes, and types were considered throughout the processes of collecting and analyzing data. The boundaries of these worlds, and where these worlds fell on the continuum of existing and emergent worlds, was considered emergent from the data, based on the conceptual, theoretical, and operational definitions given in earlier sections and in the coding scheme below. Memos and annotations were provided to explain the levels of social and information worlds under consideration, especially when boundary-related codes were applied.

The search, query, and report features of NVivo were used in further analysis and the writing of sections 4.1 and 4.3 of Chapter 4 . While messages and individual interviews (as the units of analysis) and sentences within them were coded as individual units, higher level units—passages, threads, groups, social and information worlds, and LibraryThing and Goodreads—were considered as the analysis proceeded. This allowed findings and conclusions to be drawn at multiple levels, as can be seen in Chapters 4 and 5 .

3.7.1. Pilot Testing and Resulting Changes

Pilot testing of the coding scheme and analysis procedures was conducted prior to the content analysis phase. Two fellow FSU iSchool doctoral students, having basic familiarity with the theories incorporated into the theoretical framework used here, were recruited to test intercoder reliability. Each student volunteer was provided with a "quick reference" version of the coding scheme in sections 3.7.2 and 3.7.3 below, with the final version used by the researcher as a guide for analysis included in Appendix D . Pilot test coders were given a summary of the coding rules and guidelines discussed herein. The second volunteer discussed the coding scheme, rules, and guidelines at some length with the researcher—including some brief practice coding—before coding began, and both volunteers took part in debriefing sessions with the researcher after coding had been completed. The researcher and the first volunteer coded the messages selected for the pilot test of the content analysis phase—120 messages, 60 each from one LibraryThing and Goodreads group. Changes were made after this coding cycle based on intercoder reliability statistics—using Cohen’s (1960) kappa as calculated by NVivo—and qualitative and holistic analysis of the results, and a second cycle proceeded. Further changes were made after this second cycle.

Changes were made to address weaknesses identified in the original procedures, coding scheme, and theoretical framework, to help ensure theoretical and operational clarity. Changes made after the first cycle were as follows:

Codes were only to be applied at the sentence level, with two exceptions as mentioned earlier.

Memos and annotations were stressed, especially to explain codes applied at levels higher than the sentence level and to explain coding in greater detail where deemed necessary.

Boundaries of worlds were to be considered emergent from the data, with memos and annotations recommended to explain the level of social and information worlds under consideration.

Definitions for all concepts were refined and tightened.

Cases where social norms or information value had broad application, across substantial parts of a thread or interview, were to be memoed or annotated instead of coded, since the latter was seen to be of less use for later analysis.

Information behavior was tightened, to consider only behavior that was normative at some level and to exclude general occurrences of information behavior, since under the latter interpretation whole threads and interviews could be coded.

If it was unclear whether a new world—of any size or scale—had truly emerged, memos and annotations were recommended to express the degree of confidence.

Three subcodes were added to account for different cases of LibraryThing or Goodreads acting as a standard boundary object: as an emergent site, an emergent technology / ICT, or another type of emergent boundary object.

Changes were made after the second cycle of coding and discussion among the researcher and multiple committee members, as follows:

The distinction between existing and emergent was stressed to be along a continuum, and to be a phenomenon that would emerge from the research data, similar to the size and shape of the worlds and their boundaries. Memos and annotations were further stressed to elaborate on where given cases fall on this continuum.

Codes and procedures were acknowledged to be complex, and to be using theories that had not been combined in previous research; the theoretical framework is emergent. As such, intercoder reliability statistics—as run using Cohen’s (1960) kappa after each coding cycle of the pilot test and initially planned for a portion of the interview data—were considered a less appropriate measure of the potential trustworthiness, credibility, transferability, dependability, and confirmability of the findings than originally thought. Both pilot tests showed that reaching high statistical levels of intercoder reliability would require extensive training of other coders—difficult if not impossible in dissertation research—and much fine-tuning of rules and procedures, fine-tuning that does not fit the interpretive and social constructionist paradigms in use for this research. Other techniques for ensuring qualitative trustworthiness (Gaskell & Bauer, 2000; Lincoln & Guba, 1985), already built into the study (see section 3.9.3 ), would now be emphasized alongside intracoder reliability checking at the conclusion of the study; results of the latter are included in Chapter 4 .

The following sections present the coding scheme used for each research question, as revised after the pilot testing. Section 3.7.2 includes the codes focusing on existing social and information worlds (RQ1), while section 3.7.3 includes the codes focusing on emergent social and information worlds (RQ2). The distinction between existing and emergent was treated as along a continuum, where the degree to which a world is existing or emergent was allowed to emerge from the research data. Frequent memos and annotations were made on this during analysis. An operational definition is given for the concept each code represents, as used in the coding and analysis of data from the content analysis and interviews phases. These definitions come from the literature review presented in Chapter 2 and the theories and theoretical framework described therein, with contributions from definitions in the Oxford English Dictionary’s online version (oed.com) where necessary and appropriate. A summarized version of the coding scheme, used as a quick reference during coding and analysis, is included as Appendix D.

3.7.2. Existing Worlds

3.7.2.1. translation.

Star and Griesemer (1989) defined translation as "the task of reconciling [the] meanings" of objects, methods, and concepts across social worlds (p. 388) so people can "work together" (p. 389). Multiple translations, gatekeepers, or "passage points" can exist between different social worlds (p. 390). This was operationalized as the process of reconciliation and translation of meanings—taken to include understandings—between different people, social worlds, or information worlds.

3.7.2.2. Coherence

While Star and Griesemer (1989) never gave coherence an explicit, glossary-style definition, it can be conceptualized as the degree of consistency between different translations and social or information worlds. Boundary objects play a critical role "in developing and maintaining coherence across intersecting social worlds" (p. 393). Coherence was operationalized using the common characteristics of social and information worlds, coded under the definitions given below. Coding took place at the level of these characteristics, not for coherence in general.

Social norms : Burnett, Besant, and Chatman (2001, p. 537) defined social norms as the "standards of ‘rightness’ and ‘wrongness’ in social appearances" that apply in an information world. Jaeger and Burnett (2010, p. 22) restated this as "a world’s shared sense of the appropriateness—the rightness or *wrongness—*of social appearances and observable behaviors." Drawing from these, social norms were operationally defined as the common standards and sense of appropriate (right or wrong) behaviors, activities, and social appearances in an information world. In some cases, a substantial part of or an entire thread or interview could be seen as socially normative, but it was decided that in those cases the social norms code would not be applied to every message or sentence, as doing so would not be of much use for later analysis. Instead, a memo or annotation was made to note and discuss the application of social norms to large parts of a thread or interview.

Social types : Burnett et al. (2001, p. 537) defined social types as "the [social] classification of a person." Jaeger and Burnett (2010, p. 22) elaborated on this, stating social types are "the ways in which individuals are perceived and defined within the context of their [information] world." This was operationalized following the latter definition and to include explicit and implicit roles, status, and hierarchy.

Information value : Jaeger and Burnett (2010, p. 35) defined information value as "a shared sense of a relative scale of the importance of information, of whether particular kinds of information are worth one’s attention or not." Such values may include, but are not limited to, "emotional, spiritual, cultural, political, or economic value—or some combination" (p. 35). Values may be explicit and acknowledged, or implicit within message content or interview responses. A succinct operational definition, used in this study for coding, is that information value is a shared sense, explicit or implicit, of the relative scale of the importance—emotionally, spiritually, culturally, politically, and/or economically—of information and whether it is worth attention. As with social norms, if a substantial part of or an entire thread or interview was seen as expressing the shared information values of a world, the code was not applied to every message or sentence; instead a memo or annotation was used.

Information behavior and activities : Burnett and Jaeger (2008, "Small worlds" section, para. 8) defined information behavior as "the full spectrum of normative [information] behavior … available to members of a … world"; this was restated in different words by Jaeger and Burnett (2010, p. 23). Information behavior can include seeking, searching, sharing, or use of data, information, or knowledge; communication and interaction; and avoidance of data, information, or knowledge. Strauss (1978) did not provide an explicit definition of activities, but his use of the word within the social worlds perspective corresponds with one of its senses in the Oxford English Dictionary: "something which a person, animal, or group chooses to do; an occupation, a pursuit" ("Activity," 2012). A slight restriction was placed on this operationally, that the "something" should have an informational component (with information construed to include data and knowledge). Operationally, this code was used to identify occurrences of normative, chosen information behavior and information-based occupations or pursuits—defined broadly—by members of a world. Such behavior had to be normative at some level to be coded, and general occurrence of information behavior were not coded, since under such an interpretation whole threads and interviews could be construed as such.

Organizations : Strauss (1978) stated social worlds may have "temporary divisions of labor" at first, but "organizations inevitably evolve to further one aspect or another of the world’s activities." This sense is similar to the definition of an organization as "an organized body of people with a particular purpose" found in the Oxford English Dictionary ("Organization," 2012). A combination of the two was used for operational coding: organizations are organized, but possibly temporary bodies with the particular purpose of furthering one aspect or another of the world’s activities.

3.7.2.3. Boundary object

Codes were applied for treatment of the digital library as a boundary object. This was operationalized by coding passages where the digital libraries cross the boundaries between multiple existing social or information worlds and are used within and adapted to many of them "simultaneously" (Star & Griesemer, 1989, p. 408) while "maintain[ing] a common identity across sites" (Star, 1989, p. 46). Instances of the boundary object’s use as a common site and information and communication technology (ICT) were coded using the definitions below. Coding took place at the level of these characteristics, not for boundary objects in general.

Common site : Strauss (1978) related sites to "space and shaped landscape"; the term’s use under the social worlds perspective corresponds to this sense given in the Oxford English Dictionary: "a position or location in or on something, esp. one where some activity happens or is done" ("Site," 2012). This location may be a physical, virtual, or metaphorical space, as seen in many of the concepts of community reviewed in Section 2.2. A succinct operational definition, used for coding, is that sites are spaces, positions, or locations—physical, virtual, or metaphorical—where information-related activities and behaviors take place.

Common information and communication technologies (ICTs) : Strauss (1978) defined technology as "inherited or innovative modes of carrying out the social world’s activities" (p. 122). ICTs are often referred to in the literature of LIS, knowledge management, education, and other fields without explicit definition, and there is no one historical source all uses stem from. Remaining compatible with most of this literature and adapting from the definitions of Strauss (1978) and the Oxford English Dictionary ("Technology," 2012), ICTs were operationalized for coding purposes as inherited or innovative processes, methods, techniques, equipment, or systems—developed from the practical application of knowledge—used for carrying out information or communication-related behaviors and activities.

3.7.3. Emergent Worlds

3.7.3.1. convergence.

Convergence is seen in similar light to coherence, defined above as the degree of consistency between different translations and social or information worlds. Convergence was operationalized through the emergence of common characteristics in new social and information worlds (or proto-worlds), to be coded under the definitions given in section 3.7.2.2 above for social norms , social types , information value , information behaviors / activities , and organizations . Coding took place at the level of these characteristics, not for convergence in general; coding was kept separate from that for these characteristics under coherence. If it was unclear whether a new world—of any size or scale—had truly emerged, memos and annotations were made to express the degree of emergence seen in the data.

3.7.3.2. Boundary object as standard

Treatment of LibraryThing and Goodreads as a new, local standard for a new, emergent social or information world was coded in this category, to distinguish it from treatment of the digital libraries as boundary objects within and across existing information worlds ( section 3.7.2.3 ). This will be operationalized under three subcodes, where all coding would take place:

Emergent site : Under the definition of sites given above, cases of LibraryThing or Goodreads serving as an emergent, standard, and influential space, position, or location for information-related activities and behaviors were coded here. Clear evidence of the digital library serving as a new standard site for an emergent world was necessary. This code could be applied alongside the "emergent technology" code below, and in many cases this happened.

Emergent technology / ICT : Under the definition of technologies given above, cases of LibraryThing or Goodreads providing emergent and standard processes, methods, techniques, equipment, or systems—developed from the practical application of knowledge—used for carrying out information or communication-related behaviors and activities in an emergent world were coded here. Clear evidence of the digital library providing or serving as a new standard technology within an emergent world was necessary. This code could be applied alongside the "emergent site" code above.

Emergent boundary object : Cases where LibraryThing or Goodreads served as an emergent, standard boundary object, but not as a site or technology, were coded here. Clear evidence of the digital library serving as such a role was necessary, and clear evidence that it was not serving as a site or technology was required. This code was expected to be rare and in reality was; it was applied only a few times in the content analysis and not at all in the analysis of the interviews. It was included to ensure all cases of LibraryThing or Goodreads serving as a new, standardized boundary object wer captured. This code was considered mutually exclusive with the "emergent site" and "emergent technology / ICT" codes above.

3.8. Data Management

I have kept all data from this study in digital format on my personal laptop computer. Survey data was kept in Microsoft Excel (.xls/.xlsx) format, interview audio in .mp3 format, and messages and interview transcripts in Microsoft Word (.doc/.docx) format. A password protected and encrypted disk image was created and used for all dissertation data, the password known to the researcher but no one else. Within this image, separate folders were created for each phase of the study. All data analyzed using the coding scheme discussed in section 3.7 above—including messages, interview transcripts, and notes—was also kept in an NVivo project (.nvp) file at the top level within the image. This disk image will be kept until the date arrives for destruction of records from this dissertation.

Filenames for data served and continue to serve as metadata, reflecting the source of the data (participant pseudonym or group name for individual data, phase name for collated results), the date it was collected, the digital library the data refers to (LibraryThing or Goodreads), and the type of data it represents (e.g. thread, survey response, interview transcript, interview notes, preliminary analysis). For example, bob_GR_transcript_022914 . doc could be the filename for the transcript—in Microsoft Word format—of an interview with "Bob," a Goodreads user, conducted on the fictional date February 29, 2014. Three additional spreadsheets (in Microsoft Excel format) were created to provide metadata. Two—one for LibraryThing and one for Goodreads—link participants’ names and e-mail addresses to their psuedonyms; the other has kept track of survey data for interviewees, and was used during interview recruitment to help determine who would be invited to participate.

Encrypted and password-protected backups of all research data have been made on a weekly basis (with rare exceptions due to travel) onto an external hard drive kept at the researcher’s home. Additional encrypted and password-protected backups have and will be made onto recordable CDs or DVDs, to be kept in a filing cabinet belonging to the researcher in the Shores Building on FSU’s main campus or, once the researcher leaves FSU, in a similar secure work location. All research data for this study, including backups, will be deleted and destroyed by April 30 th , 2019 (this date being fewer than five years from the completion of the study). Appropriate excerpts from the data (using pseudonyms) and synthesized data analysis, findings, and conclusions—including the completed dissertation, journal articles, and conference papers—may be shared with other researchers, scholars, and the general public up to and beyond the date given above. Future research data and findings building on the data collected and conclusions drawn during this study may be shared with other researchers, scholars, and the general public, subject to restrictions put in place by the researcher’s home institution and funding source(s) at the time of such research.

3.9. Validity, Reliability, and Trustworthiness

3.9.1. holistic: mixed methods, case studies.

The validity and reliability of mixed methods studies can be assessed in two ways (Creswell & Plano Clark, 2011). One can look at the research as a whole, considering the study’s design, interrelations, and how everything fits together to ensure high levels of validity and reliability. Towards this view, Creswell and Plano Clark provided a list of potential validity threats in mixed methods research and strategies for minimizing these threats (pp. 242–243), which have been followed throughout the design and execution of this research.

Yin (2003) provided similar guidance for case study designs, summarized in his Figure 2.3 (p. 34). Each of these has been implemented in this study as follows:

"Use multiple sources of evidence": Three different methods of data collection have been used, each sampling across different groups and users from LibraryThing and Goodreads.

"Establish chain of evidence": The methods were linked together and informed each other. Data from content analysis helped inform the survey instrument, while the content analysis and survey data helped inform the interview instrument, process, and analysis. Data from all three methods has been tied together in the overall findings and conclusions from the study (see Chapter 5 ).

"Have key informants review draft case study report": While this specific technique was not used, I confirmed with interviewees that my impression of the critical incident they shared was accurate prior to the conclusion of each interview. Participants who requested a report of the findings on completion will receive one within a few weeks after defense of this dissertation.

"Do pattern-matching": Here Yin refers to looking for "several pieces of information from the same case [that] may be related to some theoretical proposition" (p. 26). This study achieved this by maintaining a consistent focus on the same phenomena throughout all three phases and using the same themes—based on the theoretical framework developed in section 2.8 —for coding the messages (in the content analysis phase) and interview transcripts (in the interview phase).

"Do explanation-building": Here Yin refers to establishing a cause-and-effect relationship between patterns in data and theoretical propositions. The pattern-matching above, combined with the theoretical framework discussed in section 2.8 and the philosophical and epistemological viewpoint provided by social informatics and social constructionism, allowed such explanations to be developed through synthesis of data from all three phases (see Chapter 5 , sections 5.1 and 5.2 ).

"Address rival explanations": While I admit favoring the theories used in the theoretical framework developed in section 2.8 , other theories related to communities, collaboration, information behavior, and knowledge management—reviewed elsewhere in Chapter 2 —could have provided a better explanation. The existing literature in these areas and my knowledge of them is used in later sections of Chapter 5 to address possibilities beyond the theoretical framework that relate to the findings seen here.

"Use logic models": Due to limitations of this study (see Chapter 5 , section 5.7 ), a visual model may be premature at this point. I may develop figures, diagrams, and other visual aids to help present the findings as part of posters, conference papers, journal articles, and research presentations.

"Use theory in single-case studies; use replication logic in multiple-case studies": While this is a multiple-case design, only two cases are considered here. Theory—the theoretical framework in section 2.8 —and replication logic—multiple groups and two digital libraries—have played important roles in the design and execution of this dissertation study.

"Use case study protocol": Constraints placed on procedures by the two sites were unavoidable, but where possible the same procedures were used for LibraryThing and Goodreads. Messages were collected and analyzed the same way; surveys distributed, collected, and analyzed the same way; and interviews followed the same themes and procedures. The extra requirement to obtain the consent of group moderators put in place by Goodreads prior to collecting messages and survey responses from users of that digital library did not cause great differences in the data collected or its comparability with that from LibraryThing groups. The researcher took care to document the study as it proceeded, including deviations in procedures that became necessary; the most notable of these was the need to vary the intended statistics and accept greater limitations on the survey results than were at first intended, as discussed above and in Chapter 4 , section 4.2 .

"Develop case study database": Given few cases in this study, a formal database was not constructed. The data management procedures discussed in section 3.8 and NVivo qualitative analysis software—which runs on a Microsoft SQL Server database—provided similar benefits to Yin’s recommendation here.

While holistic consideration of validity and reliability is useful, a second approach is necessary: examining the validity and reliability of each phase of a mixed-methods study—quantitative and qualitative—as an individual method. Each type of research has "specific types of validity checks" to perform (Creswell & Plano Clark, 2011, p. 239), since—despite the continuum mentioned by Ridenour and Newman (2008)—different methods require different measures of their reliability and validity. The two sections below take this approach and apply it to the quantitative—survey—and qualitative—content analysis and interview—phases of the dissertation study conducted here.

3.9.2. Quantitative: Survey

Validity and reliability for quantitative research are given substantial treatment in research methods textbooks, such as Schutt (2009, pp. 130–141) and Babbie (2007, pp. 143–149). The validity of the survey data can be broken down by the different types of validity these and other authors identify as used for quantitative research:

Face validity (Babbie, 2007, p. 146; Schutt, 2009, p. 132): Given that the survey questions were developed from the theories discussed in Chapter 2 and the theoretical framework developed in section 2.8 , each of which have face validity, the questions are judged to have met face validity for measuring the phenomena in question.

Measurement validity (Schutt, 2009, pp. 130–132): The survey questions were looked over by the researcher and his supervisory committee to ensure they did not suffer from idiosyncratic errors due to lack of understanding or unique feelings; from generic errors caused by outside factors; and from method factors such as unbalanced response choices or unclear questions. Attention paid to other kinds of validity helps improve measurement validity.

Content validity (Babbie, 2007, p. 147; Schutt, 2009, p. 132): Using multiple scales and multiple questions per scale helped the questions cover "the full range of [each] concept’s meaning" (p. 132) and the full range of the roles of LibraryThing and Goodreads in the social and information worlds of their users. The content analysis and interviews provided data from fewer users, but much thicker description of the phenomena of interest, as one would expect from qualitative research methods.

Criterion validity (Babbie, 2007, pp. 146–147; Schutt, 2009, pp. 132–134): This is difficult to measure here because no survey-based measures are known to have been developed for the theory of information worlds or boundary object theory prior to this study, and the social worlds perspective makes rare use of surveys. Schutt stated that "for many concepts of interest to social scientists, no other variable can reasonably be considered a criterion" (p. 134); Babbie (2007, p. 147) advocated using construct validity in these cases instead. Fowler (2002, p. 89) made a similar argument for questions "about subjective states, feelings, attitudes, and opinions," believing "there is no objective way of validating the answers … [they] can be assessed only by their correlations with other answers," through construct validity.

Construct validity (Babbie, 2007, p. 147; Schutt, 2009, pp. 134–135): Most of the measures used in the survey significantly correlated with each other, as one would expect given their relations to each other in the social worlds perspective and the theory of information worlds.

Reliability (Babbie, 2007, pp. 143–146; Schutt, 2009, pp. 135–138): While the survey was not repeated by each participant, using multiple measures of each concept and triangulation of the findings via the content analysis and interview phases of the study served a similar role to measures of test-retest or pre- and post-test reliability in an experimental design. The reliability of the scales was analyzed, while the randomization of survey questions (except the demographic questions) helped improve reliability.

3.9.3. Qualitative: Content Analysis and Interviews

A few qualitative and mixed methods researchers hold to positivistic treatments of validity and reliability, requiring use of quantitative measures such as intercoder percentage agreement, Holsti’s (1969) coefficient of reliability, Cohen’s (1960) kappa, or Krippendorf’s (2004b) alpha. Most qualitative researchers, however, argue validity and reliability should not be ported over from quantitative to qualitative research with no changes, nor ignored; instead they must be adapted and changed to fit the naturalistic and ethnographic nature of most qualitative research (Gaskell & Bauer, 2000; Golafshani, 2003; Kvale & Brinkmann, 2009; Lincoln & Guba, 1985b; Ridenour & Newman, 2008). Which adaptations and changes should be put into place for qualitative research is the subject of debate (Golafshani, 2003). Golafshani found "credibility, … confirmability, … dependability … transferability," and "trustworthiness"—the last term preferred by Lincoln and Guba (1985b)—to be the most often terms used to describe the validity of qualitative research. No matter what term is chosen, validity is "inescapably grounded in the processes and intentions of particular [qualitative] research methodologies and projects" (Winter, 2000, p. 1, as cited in Golafshani, 2003, p. 602). Dependability and trustworthiness were the closest linked to reliability in qualitative research by Golafshani (p. 601) and Lincoln and Guba (1985b).

This dissertation research study, while drawing from all of the sources cited above, adapted the criteria and techniques cited by Gaskell and Bauer (2000) and Lincoln and Guba (1985b) for ensuring the validity and reliability of the qualitative phases of the study. These are discussed below, following four broader categories of trustworthiness outlined by Lincoln and Guba.

3.9.3.1. Credibility

The sequential, multiphase design allowed for prolonged engagement with the environment—19 months from prospectus defense to dissertation defense—and persistent, detailed observation of the phenomena under consideration. Using an approach for coding and analysis similar to the constant comparative method of grounded theory (Charmaz, 2006; Strauss & Corbin, 1994) helped ensure breadth and depth. Methods were triangulated via the sequential, multiphase design, where each method reflexively informed and was informed by the others and the theoretical framework developed in section 2.8 . The theoretical framework provides two perspectives—the lenses of the social worlds perspective and the theory of information worlds—that were triangulated in analysis, and the researcher was and is familiar with other social theories, models, and concepts of information and information behavior, some of which apply to the findings (see the later sections of Chapter 5 ). Triangulation of multiple investigators was difficult given the individual nature of a dissertation project, but the input of the dissertation committee and the researcher’s colleagues was considered and welcomed at appropriate stages. Using member checking in the interview process and later methods in the sequential design to check earlier ones led to greater credibility for the study and produced a high level of communicative validity.

Statistical intercoder reliability testing, while used during the pilot testing of the content analysis procedures, was later and is now considered less appropriate for this study; the combination of theories incorporated in the theoretical framework was being used for the first time, and as such the coding scheme and framework should be considered at least somewhat emergent. The coding scheme and procedures are acknowledged to have been quite complex. Statistics such as Cohen’s (1960) kappa or Krippendorff’s (2004) alpha are not very compatible with this exploratory study, using an emergent framework, and following an interpretive approach to analysis (Ahuvia, 2001). The pilot testing of the content analysis procedures, incorporating intercoder reliability testing with Cohen’s kappa, showed that reaching high statistical levels of intercoder reliability would require extensive training of other coders—difficult if not impossible in dissertation research—and much fine-tuning of rules and procedures, fine-tuning that might be appropriate for a non-dissertation, post-positivistic study, but does not mesh with the interpretive and social constructionist paradigms in use here nor fit with the nature and resources of dissertation research. Intracoder reliability testing was performed, using percent agreement and Cohen’s kappa, for the content analysis and interviews; this is reported in Chapter 4 at the beginning of each section of findings. Stressing of the other measures discussed here to address credibility and qualitative trustworthiness is believed to have been enough to overcome any limitations caused by not using intercoder reliability statistics.

3.9.3.2. Transferability

Every effort was made in the prospectus to be transparent in how the research would be conducted, and such transparency carried over to the research and to writing this dissertation. The data collection for the content analysis and interview phases was constructed to provide valid and complete results, from reaching saturation, leading to insightful analysis; this has occurred. As seen in Chapters 4 and 5, the data allow for thick description (Geertz, 1973) of the phenomena in context, taken from messages and interview transcripts, which can allow other researchers to assess the potential transferability of the research findings to other settings.

3.9.3.3. Dependability

As discussed above, every effort has been made to be transparent in the conduct of this research. The data collection for the content analysis and interview phases provides valid and complete results, having reached saturation, leading to insightful analysis. I remained transparent with users who were surveyed and interviewed, disclosing the full and true purpose of the study and not engaging in deception. Using participants whose survey or content analysis data indicated they would provide interest and insight in an interview helped satisfy Gaskell and Bauer’s call for revealing and relevant findings, and I feel what is found in Chapters 4 and 5 also fits. By ensuring saturation was reached in the interviews, the dependability of the study is increased further. While the inquiry audit suggested by Lincoln and Guba was not implemented for this study, the process of defending the prospectus and dissertation and the guidance of the dissertation committee throughout the process has served a similar purpose.

3.9.3.4. Confirmability

The data analysis process included memoing, annotating, and note taking at appropriate moments, including reflective comments on the data and the researcher’s experience. The researcher noted any and all reflective comments on the research study, theoretical framework, data collection process, and data analysis process during all phases of the project. Triangulation (as discussed above) helped ensure confirmability. While the formal confirmability audit suggested by Lincoln and Guba—examining if findings, interpretations, and recommendations are supported by the data—was not implemented for this study, the process of defending the dissertation serves a similar purpose.

3.10. Ethical Considerations

This study is not known to have violated any ethical principles or procedures. The content analysis phase used messages accessible to the public, posted in LibraryThing and Goodreads groups, as its source of data. The identities of the users who posted each message remains confidential. Usernames have been used to allow for identifying common message authors in a thread, for analysis of the flow of conversation, and for identifying potential participants for later phases of the study, but have not been and will not be part of further analysis, results, and publications. Identities have remained confidential throughout the survey and interview phases of the study, and will continue to do so after a defended dissertation. Psuedonyms have been and will continue to be used in any published or unpublished reports of the results and conclusions, and any other data or information with the potential to identify participants to people familiar with them has been altered for the purposes of this dissertation and future presentation and publication.

Informed consent was obtained from participants in the survey and interview phases, before they completed the survey instrument or participated in the main portion of the interview, and—as required by Goodreads for use of their digital library as a setting for this research (see Appendix A , section A.1 )—from the moderators of Goodreads groups. Their participation was voluntary; any participant who wished not to complete the survey or be interviewed, or wanted to request an interview be stopped or their survey data be deleted, would have been accommodated and allowed to not take part in or withdraw from the study. Moderators had the same right when it came to deciding if their group would take part in the study as a whole. No users or moderators who had previously consented expressed feeling uncomfortable and wishing to withdraw. Some moderators and potential interviewees did not respond to invitations, and one potential interviewee did not show up for her interview time and never responded to inquiries, but it is unclear why she chose to withdraw or why others were not interested in—in some cases further—participation. If any participants wish to withdraw their data from the study in the future, after already completing the survey or having been interviewed, their survey results, interview transcript, interview audio recording, and notes taken by the researcher after their interview will be removed from the data collected and analyzed as best as is possible, although their data will have already been analyzed and affected the conclusions drawn from data analysis (seen in Chapter 5 ). This is an unavoidable consequence and will be dealt with as best as possible by the researcher, should it occur.

On the opposite end of the research lifecycle, in two of the LibraryThing groups—which will not be named to maintain confidentiality and not "rock the boat" where it is unnecessary—a small number of users (five to ten) responded to the survey invitation post with comments disliking the survey instrument or facing confusion over the questions asked. I answered the questions and queries as best as possible without causing excessive bias in the survey results, but there was not much that could be done to please some users. They were, strictly speaking, not expressing any uncomfortable feelings—if anything they made me more uncomfortable than my survey had done to them—but this is worth noting as a negative reaction. It was not the norm; most participants were happy to complete the survey without incident, and no harm or risks occurred to any participants, greater than those experienced in everyday life, as a result of viewing or completing the survey or participating in the research in other ways.

The study was explained to participants in all letters they received, at the beginning of the survey in the informed consent statement, in the interview informed consent statement, and in verbal form at the beginning of the interview; see Appendix A for the letter and consent forms. As such, participants should have had complete awareness of the potential risks (or lack thereof) and benefits, that their participation was and is voluntary, and of the compensation provided, before giving their informed consent for each phase of the data collection. Participants were not deceived in any way at any point during this study. The potential benefits to the participants, as users of the LibraryThing or Goodreads digital libraries, were great enough to outweigh any small possibility of harm or any risks discussed above. The identity and affiliation of the researcher was known to all prospective participants via the invitation letters and informed consent statements, and the purpose of the interview and reasoning behind it was reiterated to each interview participant at the start of their interview. There were no issues seen with the researcher (as interviewer) maintaining appropriate boundaries with participants during the interview phase of the study.

The FSU Human Subjects Committee, an institutional review board (IRB), approved this study, including the pilot test of the content analysis phase. Documentation of this approval can be found in Appendix E , section E.3 .

3.11. Conclusion

This chapter has presented the details of the method and procedures for this dissertation research study. The use of content analysis, a survey questionnaire, and semi-structured interviews in sequence within a mixed methods research design addressed the purpose of the research: to improve understanding of the organizational, cultural, institutional, collaborative, and social contexts of digital libraries. As stated in Chapter 1 and shown in Chapter 2 , these contexts have important effects on users, communities, and information behavior. There is a clear need for theoretical and practical research into the roles digital libraries play within, between, and across communities, social worlds, and information worlds. This study helps satisfy that need.

The research design is well-grounded in epistemology and theory, previous research, and previous and existing practice; Chapter 2 provides this necessary context. The study operates under the tenets of the social paradigm, social informatics, and social constructionism, and incorporates boundary object theory, the social worlds perspective, and the theory of information worlds into its theoretical framework. This design has allowed for data to be collected and analyzed, at multiple levels and using multiple methods, on the roles that LibraryThing and Goodreads, two cases of social digital libraries, play as boundary objects in translation, coherence, and convergence between existing and of emergent social and information worlds. Chapter 4 turns to presenting the findings from this data and analysis of it, with Chapter 5 providing greater synthesis and discussion of the findings, implications, and conclusions of this research.

The FSU iSchool was known at the time as the School of Library and Information Studies; for simplicity the newer name (which took effect in early 2014) will be used to refer to this entity in this dissertation. The older name is still present on the invitation letters and consent forms as approved by FSU’s Human Subjects Committee in Appendix A . ↩︎

How To Write Chapter 3 Of A PhD Thesis Proposal (A Detailed Guide)

The format of a PhD thesis proposal varies from one institution to another. In most cases, however, chapter 3 of the PhD thesis is the research methodology chapter.

This article discusses the main sections of the research methodology chapter and provides tips on how best to write it.

Introduction

Research design, population and sampling, random sampling, non-random sampling, data collection methods and tools, questionnaires, focus group discussions, observation, document review, ethical considerations, data analysis, limitations of the study, final thoughts on how to write chapter 3 of a phd thesis proposal.

The first section is a brief introduction to the chapter, which highlights what the chapter is about.

This section discusses the research design that the study will use. The research design should be guided by the research objectives and research questions the student wants to answer. The research design can be: quantitative, qualitative, or mixed-methods design.

In quantitative research, the study will collect, analyse and present numerical data in the form of statistics. The statistics can be descriptive, inferential, or a mix of both.

In qualitative research, the study collects, analyses and presents data that is in the form of words, opinions, or thoughts of the respondents. Its focus is on the lived-in experiences of the respondents with regard to the problem under investigation.

In mixed-methods research, the study uses a combination of quantitative and qualitative research methods. So some of the research questions render themselves to quantitative research, while others to qualitative research.

Each of these research designs has its pros and cons.

Population of study refers to the entire list of your subjects of interest. If the population is so small, the student can opt to include all the subjects in the study. However, if the population is large, it becomes difficult – both time-wise and resource-wise – to include all the subjects in the study.

A sample is a sub-set of the population of study from which data will be collected to enable the student understand the population.

An example of population vs. sample: Suppose a study aims at investigating the effects of COVID-19 pandemic on micro and small enterprises (MSEs) in Kenya. The population of the study will be all the MSEs in Kenya, which are thousands in number, distributed across the country. It will be impossible for the student to collect data from all those MSEs and therefore a sample will be necessary. The sample size the student decides to use will depend on whether the study is quantitative, qualitative or both. For quantitative studies, a large sample size is necessary, while for qualitative study, the sample size need not be large.

Sampling is the process by which a sample is drawn from a population. There are two categories of sampling techniques, namely: random and non-random sampling. The use of either depends on your research design.

In random sampling, the sample is selected randomly and each subject in the population has an equal chance of being selected for the sample.

The advantage of random sampling is that the results from the sample can be generalised to the population, especially if the sample size is sufficiently large.

Random sampling is used primarily for quantitative studies.

In non-random sampling, the sample is selected deliberately rather than randomly. As a result, the subjects do not have an equal chance of being selected for the sample.

It is also referred to as purposive sampling, meaning that the sample being selected have a specific purpose.

Non-random sampling is used primarily for qualitative sampling.

In this section, the student is expected to discuss in detail the type of data he will collect, that is, whether primary or secondary data (or both) and how he will go about collecting the data from the sample. The methods and tools used also depend on the research design. They include:

Questionnaires are mostly used to collect quantitative data.

Questionnaires are structured in nature and include closed-ended questions.

There are four main types of closed-ended questions used in questionnaires:

• for example: how many children do you have?
• for example: does your household have a radio? 1. Yes 2. No
• for example: what is your highest level of education? 1. No education 2. Primary education 3. Secondary education 4. Tertiary level
• for example: please rate your level of satisfaction with the water services board. 1. Very dissatisfied 2. Dissatisfied 3. Neutral 4. Satisfied 5. Very satisfied

There are two forms of questionnaaire delivery: facilitated questionnaires and self-administered questionnaires.

For facilitated questionnaires, the researcher administers the questionnaire while in self-administered questionnaires, the respondent fills in the questionnaire without the presence of the researcher.

Self-administered questionnaires can be delivered by hand, or mailed via the post office or through email. Facilitated questionnaires can be done either face-to-face or through telephone. Each of these options has its pros and cons.

Interviews are oral discussions between the researcher and the respondent.

Unlike questionnaires, interviews are semi-structured. The researcher uses an interview guide to guide the discussion. The interview guide has some questions that the researcher asks the respondent. However, subsequent questions and discussions are determined by the responses given by the respondent to previous questions.

The flow of interviews will therefore vary from one respondent to another depending on their personalities and openness to responding to the questions.

Whereas interviews are held with individuals, focus group discussions (FGDs) are held with a group of respondents who are key to the problem under investigation.

The participants for an FGD should be selected carefully to represent diverse subjects of the population under investigation.

In the example of the study on the effects of COVID-19 pandemic on micro and small enterprises in Kenya, the student can create a focus group that has the following members: a female-owned enterprise, a male-owned enterprise, a youth-owned enterprise, a family-run enterprise, a non-family-run enterprise, customers of the enterprises, and an employee of the Micro and Small Enterprises Authority (MSEA). Such a focus group would have rich discussions of the views of the different players in the industry.

Observation is also a method of data collection that is commonly used. There are two types of observation: participant observation and non-participant observation.

In participant observation, the researcher immerses himself into the environment of study. In the MSEs study, for example, the researcher would choose to work in one of the enterprises for a period of time where he would observe how the business performs on a day-to-day basis.

In non-participant observation, the researcher removes himself from the environment of study and instead observes from a distance. In the MSEs study, for example, the researcher would go somewhere close to an enterprise and observe how the business performs e.g. how many clients visit the business on a day-to-day basis.

Each observation type has its own pros and cons.

During observation, the researcher should use an observation checklist that guides him on what needs to be observed and the frequency of observation.

In this data collection methods, the student obtains relevant documents to his study and reviews them in-depth. For instance, in the MSEs, the student can review the MSEs Policy of Kenya, Strategic Plan of the Micro and Small Enterprises Authority etc. Such documents are useful in informing the researcher the current state of affairs of the problem under investigation.

This section highlights the ethical considerations that would be followed during the data collection process. The ethical considerations vary from study to study and include:

Consent: the researcher should seek informed consent from the respondent before the data collection begins. For instance, when administering the questionnaire or conducting interviews, the researcher should start by informing the respondent what the study is about, how the respondent was selected, and the benefits of the study and then seek permission to continue with the study. The consent can be in written or oral form.

Compensation for participation: while participating in the study should be voluntary, some research have allowance for monetary compensation. The respondents should be informed of any plans to compensate them but after they have participated in the study, not before.

Confidentiality: the researcher should assure the respondents that their responses will be kept confidential.

Dissemination of the study findings with the respondents: there should be a plan for the student to disseminate the results of the study with the participants, for instance, through validation workshops or written publications.

Additionally, most academic institutions require their students to obtain ethical clearance for their research from the relevant authorities. Students should check if this requirement applies to them and follow the necessary procedure.

In this section, the student should discuss how the data collected will be analysed. Data analysis methods and techniques vary depending on whether the data is quantitative or qualitative.

For quantitative research, the interest of data analysis is the numbers which can be obtained through descriptive statistics and inferential statistics.

Descriptive statistics is usually the first step in analysing quantitative data. There are three categories of descriptive statistics:

• Measures of frequency: frequency table or cross-tabulation table.
• Measures of central tendency: mean, median and mode.
• Measures of variability: range, standard deviation and variance.

Inferential analysis goes a step further and looks at whether the results from the sample can be generalised to the wider population. For studies that involve interventions, inferential analysis is used to check if the intervention has any impact on the population in which it was implemented.

Some inferential analysis techniques include:

• Checking for differences between groups: t-test, analysis of variance (ANOVA) and Chi-square test.
• Checking for correlation or causation between variables: linear regression, logistic regression (logit, probit, multinomial logit/probit models etc).

The choice of data analysis technique will depend on the type of data the student has. For instance, a dependent variable that is continuous will use a different analysis technique from a dependent variable that is categorical in nature. Additionally, the choice of the data analysis technique should be guided by the research questions. The results from the analysis should be able to provide answers to the research questions posed.

For qualitative research, data analysis involves analysing the content of the interviews and focus group discussions. The content can be in different forms such as interview recordings and hand-written notes.

The recordings should be transcribed first and the notes should be organised well before analysis can take place.

The analysis of qualitative data involves coding the data, indexing the data and framing the data to identify the themes that emerge from the data.

Besides discussing the data analysis techniques, the student should discuss the softwares that will be used for analysis. There are many softwares in the market that are used for quantitative (such as SPSS and STATA) and qualitative data (such as NVivo).

The last section in the research methodology chapter discusses the potential limitations of the study and how the limitations will be mitigated. An example of study limitation is low response rate of questionnaires, which can be mitigated through triangulation.

The limitations of the study will vary from one study to another and depend on the context within which the study is conducted.

This article provided a detailed guide on how to write the research methodology chapter of a PhD thesis proposal. The research methodology chapter is informed by the research problem and research questions specified in chapter 1 of the thesis proposal. Students should therefore think through carefully their research study from the beginning because what is in the introduction chapter informs the content in the remaining chapters of the proposal and final thesis.

Related posts

How To Write Chapter 1 Of A PhD Thesis Proposal (A Practical Guide)

How To Write Chapter 2 Of A PhD Thesis Proposal (A Beginner’s Guide)

Grace Njeri-Otieno

Grace Njeri-Otieno is a Kenyan, a wife, a mom, and currently a PhD student, among many other balls she juggles. She holds a Bachelors' and Masters' degrees in Economics and has more than 7 years' experience with an INGO. She was inspired to start this site so as to share the lessons learned throughout her PhD journey with other PhD students. Her vision for this site is "to become a go-to resource center for PhD students in all their spheres of learning."

Recent Content

SPSS Tutorial #11: Correlation Analysis in SPSS

In this post, I discuss what correlation is, the two most common types of correlation statistics used (Pearson and Spearman), and how to conduct correlation analysis in SPSS. What is correlation...

SPSS Tutorial #10: How to Check for Normality of Data in SPSS

The normality assumption states that the data is normally distributed. This post touches on the importance of normality of data and illustrates how to check for normality of data in SPSS. Why...

Implementation and Benefits of Digital Twin on Decision Making and Data Quality Management pp 151–153 Cite as

New Scientific Results

• Florian Blaschke 2  
• First Online: 11 April 2024

This chapter outlines the scientific results of this dissertation. Although this dissertation is not the first publication to address this issue (Figure 3.1), its novelty lies in the combination of topics that have either not been considered at all or have been considered in an undifferentiated manner in previous research. It empirically obtained the following six new results.

This is a preview of subscription content, log in via an institution .

Author information

Authors and affiliations.

Bietigheim-Bissingen, Germany

Florian Blaschke

You can also search for this author in PubMed   Google Scholar

Corresponding author

Correspondence to Florian Blaschke .

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Fachmedien Wiesbaden GmbH, part of Springer Nature

About this chapter

Cite this chapter.

Blaschke, F. (2024). New Scientific Results. In: Implementation and Benefits of Digital Twin on Decision Making and Data Quality Management. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-44453-2_7

Download citation

DOI : https://doi.org/10.1007/978-3-658-44453-2_7

Published : 11 April 2024

Publisher Name : Springer Gabler, Wiesbaden

Print ISBN : 978-3-658-44452-5

Online ISBN : 978-3-658-44453-2

eBook Packages : Business and Economics (German Language)

Share this chapter

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

• Publish with us

Policies and ethics

• Find a journal
• Track your research

HIGH SCHOOL SOFTBALL: Spa Catholic starts new…

Share this:.

• Click to share on Facebook (Opens in new window)
• Click to share on X (Opens in new window)
• Things to Do
• Classifieds

Sports Sports

Subscriber only, high school softball: spa catholic starts new chapter under local legend, “i know the level and we know the level” said arceneaux on first year coaching in section 2 with saints.

SARATOGA SPRINGS, N.Y. — Her father and former coach, Don, throws batting practice (sometimes a little too hard) and signals down the third baseline when the team is up to bat. Her partner, Shea, sits in the dugout, keeping the scorebook, chiming into rally chants, and bringing a wealth of coaching experience to the fold, as the head of the school’s boys basketball team.

(PHOTO PROVIDED VIA CAINT ROSE ATHLETICS)

The Galway High School softball team defeated Saratoga Central Catholic, 10-6, on Tuesday night, April 9, 2024, at Veterans Memorial Park, in Saratoga Springs, N.Y. (DREW WEMPLE - MEDIANEWS GROUP).

The Galway High School varsity softball team defeated Saratoga Central Catholic, 10-6, on Tuesday night, April 9, 2024, at Veterans Memorial Park, in Saratoga Springs, NY. (PHOTO BY DREW WEMPLE)

Seniors Shannon Moore (left) and Kylee Warner (right) pictured with Head Coach Abby Arceneaux. (Photo By Tom Killips, Provided by Saint Rose Athletics).

Abby Arceneaux has a cabinet of familiar faces in her Saratoga Central Catholic softball dugout, in her first year as head coach of the Saints, and also some in a dugout 20 miles away, where she won three Sectional and State Championships with Mechanicville High School.

Veterans Memorial Park – the home of the Saints – may not be the field that started as a home for Arceneaux, but she’s starting to make it feel that way.

“It really helps. I’ve been familiar with the Wasaren [League], I watched [my father] coach, even coaching in college, like the recruiting and scouting these players, I know the level and we know the level,” Arceneaux said in an interview with the Saratogian on Tuesday night.

“It does help to know the league inside and out and to know the players and the other coaches and what plays they run and the level of ball. The level of ball is fantastic in this area, so many kids play all year long…and we’re the team that people are like, ‘Oh, we’re playing Spa Catholic; that’s a win,” and we don’t want that to be the case anymore. We want ‘em to know, ‘Hey, they’re gonna put up a good fight against us.’”

“We love the players, they are a great group, we just have to get them to believe in themselves a little bit more.”

The Saints thus far are 3-2 on the young season, having most recently split a doubleheader, scoring a combined 20 runs, versus Warrensburg and Galway on Tuesday, April 9, followed by a 14-5 win on Thursday, at Cambridge. Last season a 7-10 record from the group marked back-to-back seasons without a Sectional Tournament berth.

“Look who you won against?” Arceneaux on what she said to her team, following the campaign. The answer? Wins at Berlin, Cambridge, Gloversville, and home versus Fort Ann, Emma Willard, Corinth, and Gloversville again.

Arceneaux knows a turnaround has to come from more than mere words and want and has seen the Saints adopt her new culture.

“I definitely think they have already bought in. The energy that they bring, their body language; I kind of watched them all year, in other sports, to see how they handled failure and right from the get-go I’m like, ‘this is what we don’t want to see- we don’t want to see poor body language, we want to see positive and being good teammates, and coming here and having effort, enthusiasm, energy,” Arceneaux remarked.

“It is a lot to take in and sometimes you have to step back and remember like, ‘this is all kind of new to some of them,’ and some of the stuff that we do is new to all of them, even if they play all year long. We’re trying to play chess and all our teams play checkers, but they’re still learning how to do that,” Arceneaux explained.

Besides a decorated high school playing career, Arceneaux went four-for-four in NCAA Tournament berths at Union College, and finished as the program’s all-time leader in wins (57), innings pitched (460), and strikeouts (463).

Arceneaux got her coaching start at her collegiate alma mater, before heading off to be an assistant at Cornell, followed by another year at Union. In 2011, Arceneaux went to Siena College as a full-time pitching coach until 2013 when she became the head coach of Saint Rose.

She capped off an eight-year tenure with the Golden Knights with a Northeast-10 Conference Championship Tournament appearance in 2021 – the second in the program’s history. Yet after that season, her passion for coaching had started to drain, in part due to mental health stress and also the birth of a new child.

“I took a season off. I was like, ‘You know what, I don’t know if I want to. I love softball and I love working with young people,’ so, so many people were like, ‘Come on Abby. You have to coach; how are you not coaching? The kids love you and you love the game,’ and I was like I just need a little bit of time away from all the non-coaching stuff on the field,’ she said.

“My dad was coaching at Mechanicville, helping out [coach] Jimmy Kenyon, and I would go to some of their practices. I went to most of their games and would throw some BP here or there and the girls were just so fun; like so great. They were such wonderful kids and I helped out with [the] travel team in the summer with a lot of the Mechanicville girls, my dad, and the varsity coach, and I just had fun doing it and the kids made me realize like, ‘nah, man. I can’t let a couple [of] negative people ruin what I love and the good that I can do for the sport.”

That matchup with the Red Raiders this season is one she has circled, as she expects it to be a pleasant reunion.

“We’re good friends. We text them all the time and I love the Mechanicville girls. They are wonderful kids, all of them. I know just about every kid on the varsity team and went to every game last year, hung out with them after in the Sectionals; they’re great kids,” Arceneaux said. “So, win or lose that game, it’ll be a fun, competitive game, and if we lose to Mechanicville, at least we’re losing to good kids that my father and I have so much respect for and we want them to really go far this year in the (Class) B’s. So we’re rooting for them.”

Arceneaux highlighted the roster for this season, including one senior, six freshmen, and a seventh and eighth grader. Her elder statesman, Ryan McDonald, is starting the campaign well, leading the team in RBI (60) and homers (1).

While the group is hungry to reach the top once again, Arceneaux has a bigger picture in mind for year one as well.

“I want them to just genuinely want to come back and put in the work over the summer. We do have the girls that play all year long, but the girls that don’t, we want them to have a fun, learning year so that next year, they don’t just pick up their glove in March and it’s a little bit before. So, we’re trying to bring that intensity, but also counter it with like, ‘it’s fun, it’s relaxed,’” Arceneaux said.

“I love the game, my father loves the game, we want these players to love and enjoy the game. We want to win, we want to get better, but we want to be able to compete year-in and year-out and at a Catholic school, that’s tough because you don’t know what you’re gonna have the next year. So, we’re just trying to build something that’s stable, solid, where kids know that you’re coming here and the coaches are going to do their best to teach you the game and to get you on to the next level,” Arceneaux continued.

“I know I have kids that want to play at the next level and it’s also about getting them ready for that because I know what that is and I know what coaches look for, but also, I just want to have fun. I want to enjoy coaching and I want kids that want to learn, listen, win or lose. I  want to have fun and I want to enjoy this. I  don’t do it for the money, I do it for the kids and I want them to get the most out of it and have that fun experience,” Arceneaux added.

More in sports

HIGH SCHOOL BOYS LACROSSE: Shenendehowa is undefeated but with unfinished business

HIGH SCHOOL BOYS LACROSSE: Carroll scores seven to lead Shen past Lakeland-Panas

GIRLS HIGH SCHOOL LACROSSE: BHBL steadies early season with 16-2 win over Averill Park

HIGH SCHOOL BASEBALL: Schuylerville beats Averill Park, 7-2, in season-opener

• Community Forums

Team Affinity Season 1: Chapter 2 & More Drops Today in MLB The Show 24

Beginning today, Team Affinity Season 1: Chapter 2 turns the page with new Moments, Missions, and more content to play in MLB The Show 24. It’s your chance to add your favorite players from the past and present to your Diamond Dynasty squad for all 30 MLB clubs.

There are a number of different ways to play and earn rewards in Chapter 2! Take on Single Player, Multiplayer & Repeatable PXP Missions to gain progress in the six Team Affinity Divisional Programs. Earn Vouchers from the TA – S1: C2 Conquest Map, or face-off against Reds ace Rob Dibble in the Chapter 2 Extreme Showdown that you can Exchange for program progress. Exchange player items from each of the respective Divisional Programs, come in clutch in the seasons key games in March to October, or try your hand at Optional Extreme Moments (1 per Division) to continue along the program reward paths all in the effort to get your mitts on the 30 new 93 OVR Bosses in Team Affinity Season 1: Chapter 2.

TA – S1: C2 Conquest Map

Take turns attacking territories, stealing your opponents’ fans, reinforcing your territories, and moving your fans to take control in the TA – S1: C2 Conquest Map to earn Vouchers good towards progression in Chapter 2, plus Stubs and hidden packs under territories and strongholds.

Team Affinity Season 1: Chapter 2 Showdown

Draft your Showdown Squad and take on Final Bosses Mick Abel or Rob Dibble to earn up to four Team Affinity Season 1: Chapter 2 Vouchers.

Team Affinity Extreme Season 1: Chapter 2 Showdown

Looking for a little bit more of a challenge? Then face-off against 2-time All-Star and World Series Champion pitcher Rob Dibble as your Final Boss in the Team Affinity Extreme Season 1: Chapter 2 Showdown to earn Chapter 2 progress.

Season Awards Drop 3 Program

Season Awards Drop 3 Program brings all-new players to the Topps Now and Season Awards Series letting you relive their biggest moments from the 2024 MLB season.

Take control of Ronel Blanco when he threw the first no-hitter of the 2024 Season against the Blue Jays or take a swing with Jordan Westburg to recreate his walk-off home run against the Orioles. Relive these Moments and more in the Season Awards Drop 3 Program.

• Jordan Westburg, 2B Baltimore Orioles (90 OVR)
• Blaze Alexander, SS Arizona Diamondbacks (90 OVR)
• Travis D’Arnaud, C Atlanta Braves (90 OVR)
• Justin Foscue, 2B Texas Rangers (90 OVR)
• Ronel Blanco, SP Houston Astros (93 OVR)

Season 1 Awards Drop 3 Pack

Season Awards Drop 3 Pack features Season Awards and Topps Now Series player items and is available today in the Show Shop for 30,000 Stubs with a 5 packs per player limit. Find one of these players in your Season Awards Drop 3 Pack:

• Jarren Durran, LF Boston Red Sox (94 OVR)
• Shane Bieber, SP Cleveland Guardians (94 OVR)
• James McCann, C Baltimore Orioles (91 OVR)
• Max Meyer, SP Miami Marlins (91 OVR)
• Thairo Estrada, 2B San Francisco Giants (91 OVR)

Past, Present, and Future Event

Rack up wins against online opponents to add Breakout Series Barry Larkin at 10 Wins and Pipeline Series Andrew Painter at 20 wins to your lineup in the Past, Present, and Future Event available today in MLB The Show 24.

Event Rules:

• Legends, Live Series, Prospects, Season Awards, Topps Now, The Show Classics Series, and Team Affinity Season 1: Chapter 2 players
• Min Player | 50 OVR
• Max Team | 99 OVR
• 3-Inning Games
• All-Star Difficulty
• FREE Entries!

Ranked 2 Program – 1st Drop

Complete Innings Missions in both Solo and Co-Op Ranked as well as Stat Missions to earn progress in the new Ranked Program to add Awards Series Alejandro Kirk (95 OVR) to your roster.

Battle Royale 2 Program

Draft a 26-player team from a balanced pool of cards, then rack up wins against opponents in head-to-head games, while avoiding elimination (2 losses) in the new Battle Royale 2 Program. Go 10-0 or earn 100 BR points to pick-up the BR Flawless Program Choice Pack to pick from Awards Series Ryan Braun (95 OVR) or 2nd Half Heroes Series Fernando Valenzuela (95 OVR).

Season 1 Collection – Update

Season 1 Collection adds a new collection tier with Al Leiter, a two-time All-Star and three-time World Series Champion. Collecting 200 Season 1 Legends and Flashbacks will unlock the Hyper Series legendary lefty starting pitcher.

Nike City Connect Phillies Conquest Map

Add the new Philadelphia Phillies Nike City Connect uniform to your options of Phillies fits, while earning XP, Packs, and additional Phillies City Connect themed items along the way, in the City Connect Phillies Conquest Map.

Chase Pack 3

Chase Pack 3 adds a blast from the past going back to 2020 MLB Postseason: Ian Happ is the newest entry in The Show Classic Series. 

Every purchase of The Show 50-Pack Bundle includes one Chase Pack 3, and don’t forget there’s a chance to find a Chase Pack in every individual The Show Pack as well. The Chase Pack guarantees 1 Diamond or better player item with a chance to find the featured Chase Pack player item, The Show Classic Series Ian Happ.

Headliners Choice Pack 9

Headliners Choice Pack 9 features the San Francisco Giants third-round draft pick, Kyle Harrison. The new Pipeline Series pitcher appears today in Headliners Choice Pack 9 in the Show Shop, and the pack costs 35,000 Stubs and is limited to 3 packs per player.

Challenge of the Week 5

Earn official gear like bats, balls, and jerseys authentically signed by some of your favorite players by taking on Challenge of the Week, available in Quick Play. Take a look at this week’s rewards!