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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)
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Are you looking to land more job offers in Customer Service?
A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).
All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.
If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:
- What To Know About Writing A Job-Winning Customer Service Cover Letter
- The Best Skills To Include On An Customer Service Cover Letter
How To Address A Customer Service Cover Letter
- 3 Customer Service Cover Letter Examples
The 8 Best Customer Service Cover Letter Templates
- 3 Tips For Writing A Job-Winning Cover Letter
Here's the step-by-step breakdown:
Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers
What do companies look for when they're hiring for a Customer Service role?
When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.
In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.
Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.
Your cover letter should show the company that your personality and your experience encompasses all of these things.
Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:
- Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
- Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
- Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
- Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
- Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
- Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
- Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
- Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.
Let's dive deeper into each of these so you have the exact blueprint you need to see success.
The Best Customer Service Skills To Include On Your Cover Letter
Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).
If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.
If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:
1. Leverage The 20 Best Customer Service Keywords
The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.
These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:
- Customer Service
- Communication
- Flexibility
- Organization
- Team Member
- Microsoft Office
2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role
The second method is the one I recommend because it's personalized to your specific cover letter and target job.
![cover letter templates for customer service jobs Customer Service Skills To Include On Resume](https://cultivatedculture.com/wp-content/uploads/2023/02/Customer-Service-Skills-To-Include-On-Resume.png)
- Open a copy of your target job description
- Head over to ResyMatch.io
- Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
- Copy and paste the job description into the field on the left
- Hit scan and review the results
ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.
Here's a video walking through this whole process:
Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:
1. Use The Hiring Manager's Name
The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.
This is the jackpot! All you need to do is use their name in the introduction, like this:
![cover letter templates for customer service jobs Example of Starting A Cover Letter With The Hiring Manager's Name](https://cultivatedculture.com/wp-content/uploads/2021/10/Example-of-Starting-A-Cover-Letter-With-The-Hiring-Managers-Name.png)
2. Use This Formula: To The [Department] Team at [Company]
If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.
For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:
![cover letter templates for customer service jobs Example of Starting A Cover Letter With The Team & Company](https://cultivatedculture.com/wp-content/uploads/2021/10/Example-of-Starting-A-Cover-Letter-With-The-Team-Company.png)
This shows the reader that this letter has been written specifically for them and the content inside of it will support that.
It's much more relevant and personal than “To Whom It May Concern!”
For more advice on writing a strong opening to your cover letter, check out this guide.
3 Customer Service Cover Letter Examples For 2023
Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:
Customer Service Cover Letter Example #1: A Traditional Background
Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:
![cover letter templates for customer service jobs Customer Service Cover Letter Example #1](https://cultivatedculture.com/wp-content/uploads/2023/02/Customer-Service-Cover-Letter-Example-1.png)
Customer Service Cover Letter Example #2: A Non-Traditional Background
Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:
![cover letter templates for customer service jobs Customer Service Cover Letter Example #2](https://cultivatedculture.com/wp-content/uploads/2023/02/Customer-Service-Cover-Letter-Example-2.png)
Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience
Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:
![cover letter templates for customer service jobs Customer Service Cover Letter Example # 3](https://cultivatedculture.com/wp-content/uploads/2023/02/Customer-Service-Cover-Letter-Example-3.png)
At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.
We made that easy with our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.
![cover letter templates for customer service jobs The Best Cover Letter Templates](https://cultivatedculture.com/wp-content/uploads/2023/02/The-Best-Cover-Letter-Templates.png)
3 Tips For Writing A Job-Winning Customer ServiceCover Letter
You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:
1. Use ChatGPT To Write Your Cover Letter In <30 Seconds
All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.
Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:
- Head to ChatGPT (you'll need to create an account – it's free)
- Ask ChatGPT, “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
- Watch ChatGPT write up a pretty darn good cover letter base!
Here's a video of me doing this with a real cover letter if you want to see the steps in action:
Note: I do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.
2. Include Measurable Metrics And Outcomes
Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.”
If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:
- The percentage by which customer complaints decreased
- The average reduction in wait times for your calls
- The retention rate of your clients
- The rate at which you provided first-contact resolutions to customer issues
These numbers will show hiring teams what you're capable of and make your value crystal clear!
3. Match Your Cover Letter And Resume Design
![cover letter templates for customer service jobs Quality Impacts Perceived Value - Car Example](https://cultivatedculture.com/wp-content/uploads/2023/02/Quality-Impacts-Perceived-Value-Car-Example.png)
They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.
One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:
![cover letter templates for customer service jobs Matching Cover Letter And Resume](https://cultivatedculture.com/wp-content/uploads/2023/02/Matching-Cover-Letter-And-Resume.png)
If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.
Key Takeaways To Wrap Up Your Job-Winning Cover Letter
You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.
Here are the 5 steps for writing a job-winning Customer Service cover letter:
- Start with a proven cover letter template from CoverBuild.io
- Use ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
- Start your cover letter with a personalized greeting for the hiring manager or team name
- Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
- Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
- Use a tool like Hemingway App to proofread your cover letter before you submit it
If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.
Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .
![cover letter templates for customer service jobs Laura Headshot](https://cultivatedculture.com/wp-content/uploads/2023/01/Laura-Headshot-210x210.jpeg)
Laura Lorta
Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.
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Customer Service Representative Cover Letter Examples & Templates
![cover letter templates for customer service jobs Grammarly](https://contenthub-static.grammarly.com/blog/wp-content/uploads/2024/02/Grammarly_KnowledgeShare_Square-124x124.png)
Welcome! If you’re aiming to craft a standout cover letter for a Customer Service Representative position, you’ve come to the right place. This page is dedicated to guiding you through the process of writing an engaging cover letter , complete with a customizable template and a specific example to inspire you. By the end of this read, you’ll be equipped with the tools needed to create a compelling cover letter that highlights your strengths and aligns with the job you’re applying for.
Work smarter with Grammarly Use our Cover Letter Generator to create your cover letter today Try Now
How to write and structure a Customer Service Representative cover letter
A well-structured cover letter is crucial in making a memorable first impression. Tailoring your cover letter to the Customer Service Representative position is key to demonstrating your interest and fit for the role. Ensure your cover letter includes these essential elements :
- Introduction
- Relevant qualifications
- Relevant experiences
- Relevant skills
Personalization techniques
Let’s dive into each section to ensure your cover letter stands out.
Introduction tips
Salutation : Begin with a professional greeting . If you know the hiring manager’s name, use it. Otherwise, “Dear Hiring Manager” is a suitable alternative.
Opening paragraph
Introduction : Start by introducing yourself and stating the purpose of your letter in an engaging manner.
Example : “Dear Hiring Manager, I’m excited to express my interest in the Customer Service Representative position listed on your website. With my proven track record of enhancing customer satisfaction, I’m eager to bring my skills to your team.”
Moving forward, let’s discuss how to showcase your qualifications effectively.
Body paragraph guidelines
Discuss relevant qualifications.
Highlighting your qualifications is vital to show how you meet the job requirements.
Example : “With a Bachelor’s degree in Communication and over three years of experience in high-volume call centers, I’ve developed a keen ability to manage customer inquiries with empathy and efficiency.”
Discuss relevant experiences
Sharing specific experiences can illustrate your capability to handle the responsibilities of the role.
Example : “In my previous role, I successfully handled over 100 customer interactions daily, consistently receiving high customer satisfaction ratings.”
Discuss relevant skills
Your unique skills are what set you apart. Relate them directly to what the job entails.
Example : “My expertise in conflict resolution and my proficiency in CRM software have enabled me to significantly improve customer retention rates in my past positions.”
Now, let’s wrap up your cover letter on a strong note.
Conclusion strategies
Closing paragraph : Summarize your value proposition and express your enthusiasm for the role.
Example : “I am passionate about delivering exceptional customer service and am excited about the opportunity to contribute to your team’s success. I look forward to the possibility of discussing this exciting opportunity with you.”
Formal closing : End your letter with a professional sign-off.
Example : “Sincerely, [Your Name]”
Call to Action : Encourage the reader to craft a personalized cover letter using these guidelines.
Example : “I invite you to consider my qualifications as outlined in my resume and look forward to the opportunity to discuss how I can contribute to your team.”
Let’s move on to providing you with a template to get started.
Customer Service Representative cover letter template
[Your Name] [Your Address] [City, State, Zip] [Your Email] [Your Phone Number]
[Recipient’s Name] [School Name] [Address] [City, State, Zip]
Dear [Recipient’s Name or Hiring Manager],
I am writing to express my interest in the Customer Service Representative position at [Company Name], as advertised on [where you found the job posting]. With [number] years of experience in customer service roles, I am confident in my ability to contribute positively to your team.
In my previous role at [Your Previous Company], I [describe a relevant achievement or responsibility that matches the job description]. This experience taught me the importance of [a skill or lesson learned] in maintaining customer satisfaction and loyalty.
Additionally, I have a strong background in [a skill or field relevant to the job], which I believe aligns well with the requirements of the Customer Service Representative role. For instance, [provide a brief example of how you used this skill or knowledge in a professional setting].
I am enthusiastic about the opportunity to bring my unique talents to [Company Name]. I am committed to providing exceptional customer service and am eager to contribute to your team’s success.
Thank you for considering my application. I look forward to the possibility of discussing this exciting opportunity with you.
[Your Full Name]
[Your Contact Information]
Customer Service Representative cover letter example
Jane Doe 123 Maple Street Anytown, USA 12345 [email protected] 555-123-4567
April 1, 2023
Mr. John Smith Hiring Manager ABC Company 456 Oak Avenue Anytown, USA 12345
Dear Mr. Smith,
I am excited to apply for the Customer Service Representative position at ABC Company, as advertised on your company website. With over five years of experience in dynamic customer service environments, I am eager to bring my expertise in customer satisfaction and problem resolution to your team.
At My Previous Company, I consistently managed customer inquiries and complaints, ensuring that every customer felt heard and valued. For example, I developed a feedback system that reduced customer complaints by 30% within six months. This experience has honed my skills in effective communication and customer relationship management.
I am particularly drawn to ABC Company because of your commitment to excellence in customer service. I am confident that my proactive approach and dedication to creating positive customer experiences can contribute significantly to your team.
Thank you for considering my application. I am looking forward to the opportunity to discuss how I can contribute to the continued success of ABC Company.
![](http://farmaciacoslada.online/777/templates/cheerup1/res/banner1.gif)
Speed up the writing process with Grammarly
If you’re stuck on how to start, Grammarly’s AI cover letter generator can help with a first draft. Then, use Grammarly to proofread your writing for easy-to-miss mistakes, assess your tone, and more, so you can feel confident you’re writing clear, professional, and mistake-free letters—every time.
By following the structured guidelines and utilizing the template and example provided, you’re well on your way to creating a compelling cover letter for a Customer Service Representative position. Remember, personalization and showcasing your unique qualifications and experiences are key to standing out. Good luck with your application!
![cover letter templates for customer service jobs Customer Service Representative Cover Letter Examples and Templates for 2024](https://www.resumebuilder.com/wp-content/uploads/2021/02/Customer-Service-Representative-Example-2-scaled.jpg)
Customer Service Representative Cover Letter Examples and Templates for 2024
![cover letter templates for customer service jobs Jacob Meade](https://www.resumebuilder.com/wp-content/uploads/2024/06/David-PrattAsset-39@2x-150x150.png)
- Cover Letter Examples
- Cover Letter Text Examples
How To Write a Customer Service Representative Cover Letter
When writing your customer service representative cover letter , focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills, such as conflict resolution, payment processing, or finding fast solutions .
This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.
Customer Service Representative Cover Letter Templates and Examples
- Entry-Level
- Senior-Level
Customer Service Representative Text-Only Cover Letter Templates and Examples
Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406
January 7, 2024
Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]
Dear Ms. Louis,
As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.
I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:
- Multiple five-star reviews mentioning my name on Google and Yelp
- Six Employee of the Month awards
- Corporate recognition for stellar customer service
I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.
Britt Gaines
Greg Burgess Customer Service Representative | [email protected] | (123) 456-7891 | 123 My Road, San Francisco, CA 12345
January 8, 2024
Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]
Dear Ms. Wingate,
Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.
As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.
My most significant career achievements so far include:
- Consistently exceeding my individual targets by up to 45% every month
- Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
- Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020
I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.
Greg Burgess
Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033
Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]
Dear Ms. Wisler,
My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.
HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:
- Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
- Resolved over 90% of customer issues on average, reducing the manager’s caseload
- Led a customer service team of 25, with no turnover in the past five years
- Customer Service Ratings were 97% during 2020 and 96% the preceding year
I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.
Ariel Wisler
A good cover letter usually has five sections, outlined below. When possible, connect each section back to the service organization and its stated hiring needs. The following advice and examples show how you can use this strategy to optimize your letter for each application.
At the top of the page, include:
- Your resume contact header, which should give your full name, address , email, phone number, and LinkedIn or other social accounts if applicable
- The recipient’s name, title, company, and contact information (when available)
(Note: Feel free to omit this section when sending your letter as an email message, as long as your contact details are part of your email signature.)
2. Salutation
Address your recipient by name – this is the quickest way to signal you’re sending a job-specific letter and not a boilerplate. If you can’t find the person’s name, use a variation of “Dear Hiring Manager” so your greeting is still tailored somewhat to each job opening.
Dear Nordstrom Hiring Manager:
3. “Hook” or introduction
Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants. Then, connect that highlight to your main strengths and overall candidacy for the advertised customer service representative role. Refer to the hiring organization by name to further convince the recipient you’re applying to them specifically.
As an alternative to the work highlight approach, you can set yourself apart by networking. Begin your letter by citing any personal or professional connections you have with the hiring manager. If someone at the organization alerted you to the job, use a line like “I was excited to hear from your colleague [Name] about [Company]’s new customer service representative opening.” Or, if you’ve already met your recipient, mention that with a line like “It was great speaking with you at the [event] last month.”
As a hotel guest services representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants, and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.
4. Job- or employer-specific paragraph(s)
This section is crucial, so think it through fully for each application in your job search.
On a separate document or sheet of paper, take 10 minutes to brainstorm why this customer service representative position or employer interests you based on the job posting. When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Adapt those points into one or two brief paragraphs that speak to the job opening at hand. By making this description a central part of your letter, you’ll have a better chance of persuading the manager to call.
Following this explanation, cite a few more of your customer service representative skills or achievements , possibly as bullet points.
HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:
- Customer service ratings were 97% during 2020 and 96% the preceding year
5. Conclusion
Finally, request an interview and thank the hiring manager for their time and attention. Consider briefly restating why this customer service representative job interests you. You can also use this section to refer to your resume or other application materials. To end your cover letter, use a simple closing like “Sincerely” or “Best regards” and then your name.
I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.
Customer Service Representative Cover Letter Tips
1. show you can support clients and uphold company standards.
Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.
2. Explain why you're drawn to the opportunity
For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.
As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.
3. Highlight your other service skills
Use your bullet points list to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.
Customer Service Representative Cover Letter Frequently Asked Questions
What traits are useful to highlight in my cover letter -.
Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.
What’s the most important part of a cover letter? -
Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems . They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.
What credentials should I consider noting on my cover letter? -
An associate's or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials , including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.
Craft a new cover letter in minutes
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![cover letter templates for customer service jobs Jacob Meade](https://www.resumebuilder.com/wp-content/uploads/2024/06/David-PrattAsset-39@2x-150x150.png)
Jacob Meade
Certified Professional Resume Writer (CPRW, ACRW)
Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.
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Customer Service Cover Letter Example (+ Full Guide for 2024)
![cover letter templates for customer service jobs Background Image](https://cdn-blog.novoresume.com/articles/customer-service-cover-letter-examples/bg.png)
You’re a professional problem-solver with a knack for keeping customers happy.
As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.
Yet, when it comes to your cover letter, you’re stumped.
You just can’t seem to write one that conveys your expertise.
Don’t worry! We’ve got you covered.
In this article, we’re going to show you:
- What a Perfect Customer Service Cover Letter Looks Like
- 5 Steps to Writing the Best Customer Service Cover Letter
3 Essential Cover Letter Tips for Customer Service Workers
Let’s dive in!
Customer Service Cover Letter Example
![cover letter templates for customer service jobs Customer Service Cover Letter Example](https://cdn-blog.novoresume.com/articles/customer-service-cover-letter-examples/Customer-Service-Cover-Letter-Example.webp)
5 Steps to Writing a Customer Service Cover Letter
You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.
All you have to do is follow these simple steps to nail it:
#1. Put Contact Information in the Header
You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .
Here’s what you should include:
- First and Last Name. Your full name should always be at the top of the page.
- Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
- Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
- Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
- Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
- Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.
Once you’re ready with your own contact information , it’s time to add the hiring manager’s.
Here’s what you should list:
- Company Name. Write down the name of the company you’re applying to.
- Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
- Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
- Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
- Email address (optional). If possible, find the hiring manager’s email address and add it here.
- Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.
#2. Address the Hiring Manager
After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.
And we don’t recommend using the generic “To Whom It May Concern."
The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.
So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.
Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:
- Dear Ms. Salgado
- Dear Juana Salgado
If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:
- Dear Customer Service Department
- Dear Customer Service Hiring Team
- Dear Human Resources Team
- Dear Head of Customer Service
#3. Write an Eye-Catching Opening Statement
Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through.
So making a good impression from the get-go is crucial to a successful customer service cover letter.
Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.
Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.
Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.
Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.
#4. Use the Cover Letter Body for the Details
The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.
The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.
You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.
Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.
Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.
#5. Wrap It Up Professionally
Knowing how to end your cover letter is the cherry on top.
You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.
The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.
Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.
Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:
Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.
Best wishes,
But if you think “Best wishes” is overused, here are some other lines you can choose from:
- Kind regards,
- Respectfully yours,
- Thank you for your consideration,
![cover letter templates for customer service jobs customer service cover letter structure](https://cdn-blog.novoresume.com/articles/customer-service-cover-letter-examples/customer-service-cover-letter-structure.png)
You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.
#1. Match Your Resume
In the customer service industry, consistency is key.
You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.
Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.
Or Use A Cover Letter Template Instead
But why not just skip all the hassle?
Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.
Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.
#2. Mention Skills And Other Keywords
While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .
If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.
#3. Proofread The Final Draft
You can have the perfect cover letter and still get rejected because of one slip.
One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.
Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.
Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.
You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.
Key Takeaways
And that’s all there is to writing a great customer service cover letter!
Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.
But before we finish this article, let’s recap everything we talked about so far:
- Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
- Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
- Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
- Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.
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Customer Service Cover Letter Tips & Examples to Land Your Ideal Role
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Published: August 10, 2022
The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.
![cover letter templates for customer service jobs customer service cover letter](https://www.hubspot.com/hs-fs/hubfs/customer-service-cover-letter.jpg?width=595&height=400&name=customer-service-cover-letter.jpg)
In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:
What to Include in a Customer Service Cover Letter
Customer service cover letter example, entry-level customer service cover letter.
- Entry-Level Customer Service Cover Letter Example
Best Practices for Writing a Customer Service Cover Letter
When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.
Some key information to include is:
- Your interest in the role you’re applying for and why you’re interested in it.
- Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
- The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
- Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
- The qualities you have that make you an excellent team player.
- The passion you have for customer experience.
It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.
Let’s go over an example of a high-quality customer service letter.
Dear [Hiring Manager Name],
My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].
In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.
Additionally, [Insert other relevant experience or skills related to the role].
I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].
Thank you for your time and consideration.
[Your Name Here]
![cover letter templates for customer service jobs customer service cover letter examples](https://www.hubspot.com/hs-fs/hubfs/customer-service-cover-letter_0.webp?width=545&height=566&name=customer-service-cover-letter_0.webp)
If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.
If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.
Take care to mention:
- The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
- Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
- Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
- Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
- The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.
Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.
Entry Level Customer Service Cover Letter Example
Dear [Hiring manager name],
My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.
My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].
As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].
Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.
Thank you for your time and consideration,
[Your Name]
![cover letter templates for customer service jobs entry level customer service cover letter](https://www.hubspot.com/hs-fs/hubfs/customer-service-cover-letter_2.webp?width=544&height=571&name=customer-service-cover-letter_2.webp)
Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.
- Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
- Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
- Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
- Always highlight your relevant skills, experience, and qualities.
- Use concrete examples to back up your claims.
- Edit carefully for grammar, spelling, and punctuation errors.
A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.
An excellent customer service cover letter gets you hired.
An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.
![cover letter templates for customer service jobs Professional Cover Letter Templates](https://no-cache.hubspot.com/cta/default/53/fad76600-17bb-4e20-b22b-bef5020bec74.png)
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The Top 27 Customer Service Certifications & Courses You Need to Take
Five fill-in-the-blank cover letter templates to help you impress recruiters.
Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office
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