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6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Hiring Manager for Technical Support Roles

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

  • Software Support Technician
  • Software Product Support Analyst
  • Technical Support Specialist
  • Technical Support Engineer
  • Application Support Engineer

Jump to a resource:

  • Keywords for Technical Support Resumes
  • Action Verbs to Use
  • Writing a Resume Summary
  • Related Engineering Resumes
  • Similar Careers to a Technical Support
  • Technical Support CV Examples

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

This software support technician shows an example on how to create a successful resume template that is impressive to recruiters.

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Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

Display your academic success in computer and information technology. - Software Support Technician Resume

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Highlight important problem-solving achievements in your career. - Software Support Technician Resume

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

A resume example template shows how to create a good software product support analyst's resume that will help you land a job.

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

Show your knowledge of remote desktop support systems like TeamViewer. - Software Product Support Analyst Resume

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   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Mention your familiarity with networking systems and protocol. - Software Product Support Analyst Resume

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

A well-structured resume for the position of a Technical Support Specialist.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

Highlight your problem-solving skills - Technical Support Specialist Resume

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Demonstrate your expertise with remote support tools - Technical Support Specialist Resume

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

This technical support specialist resume shows all elements required to make a great resume that gets you your dream job.

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

Quantify your achievements in numerical figures. - Technical Support Specialist Resume

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   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Include relevant customer support experience from previous jobs. - Technical Support Specialist Resume

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

A successful resume example template for the title of technical support engineer displays how to create a good resume.

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

Mention personal projects that showcase your range of skills. - Technical Support Engineer Resume

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Include career highlights that show an attentive and team-working attitude. - Technical Support Engineer Resume

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

This template shows an example of a application support engineer resume that can help you prepare a great resume.

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

Demonstrate technical programming skills through projects. - Application Support Engineer Resume

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   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Show your abilities in using common software tools. - Application Support Engineer Resume

Skills you can include on your Application Support Engineer resume

Action verbs for technical support resumes, skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

  • Technical Support
  • Troubleshooting
  • Active Directory
  • Windows Server
  • Operating Systems
  • Software Installation
  • System Administration
  • Computer Hardware
  • Network Administration
  • Microsoft Access
  • Engineering
  • Telecommunications
  • Virtual Private Network (VPN)
  • IT Service Management
  • Project Management
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Internet Protocol Suite (TCP/IP)
  • Customer Service

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Technical Support Skills and Keywords to Include On Your Resume

How to use these skills?

Action verbs for technical support resumes.

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

  • Troubleshoot
  • Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Technical Support Resume

If you're a senior-level employee, or you're changing careers to become a Technical Support, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Technical Support resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Technical Support resume

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

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3 Technical Support Specialist Resume Examples for 2024

Stephen Greet

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

  • Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

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Technical support specialist resume example with 6+ years experience

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What Matters Most: Your IT Expertise & Customer Service Background

Your resume skills and work experience

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

  • Active Directory
  • Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

  • Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
  • Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
  • Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
  • Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

  • When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
  • Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
  • Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
  • Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
  • Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

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IT Support Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it support technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Manages and maintains documentation pertaining to servers, systems and network environments. Works to improve and develop new processes
  • Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network
  • Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
  • Use tools and applications for monitoring desktop performance and provide performance statistics and reports
  • Provide information to Team Members on established policies, procedures, and services provided
  • Assist in ongoing management of devices using the KACE management tool
  • Assist in maintenance and operation of our network and Mac management infrastructure
  • 6 In coordination with network administrators, assist with network software deployment and problem troubleshooting
  • 8 Provide introductory training and support on new hardware and software to
  • Actively identify and communicate areas of improvement to his or her team lead
  • 7 Provide follow up and progress updates to the users
  • 9 Utilize a good working knowledge of the operating systems and of on-line
  • Build, deploy and maintain workstation and build machine environments for employees according to group standards
  • Provide technical support on Desktop facilities
  • Support Hardware and Software asset management, tracking and auditing for devices not connected to the network and according to Maersk Line global processes
  • Provide VIP support to selective customers as per SLA and agreement
  • Assist with equipment replacement cycle
  • Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
  • Create, delete and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services
  • Ensure that Group IT Security standard processes are followed for services provided
  • Maintain a neat and organized workspace
  • Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly
  • Strong organizational skills; attention to detail Strong customer service skills
  • A strong sense of customer service and demonstrable history of excellent customer-facing skills
  • Highly organized and detail-oriented with the ability to multitask
  • Strong ability to communicate detailed technical information to non-technical customers
  • Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
  • Ability to balance competing priorities with good time management and attention to detail
  • Ability to read, analyze, and interpret professional journals and technical procedures
  • Working knowledge of basic PC and devices and troubleshooting techniques
  • Ability to gather information, extract relevant data and apply knowledge to make valid decisions

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IT Support Technician Resume Sample

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  • 2 years of experience with Windows 7-based workstations and high-performance multi-processor parallel computing platforms
  • Ability to work independently with limited supervision
  • AA or AS degree and 1 year of experience with supply or logistics or 3+ years of experience with supply or logistics in lieu of a degree
  • Experience with troubleshooting with Abaqus, ANSYS/Fluent, Intel Fortran and C++ compilers, Matlab, Maple, Microsoft Office, and Project Visio
  • BS degree in CS or in a related field
  • SSCP certification
  • Microsoft Certified Desktop Support Tech (MCDST) Certification
  • Provide preventive maintenance for all systems hardware within facility
  • Partner with corporate IT when issue escalation is necessary
  • Install and repair computer equipment while adhering to safety standards
  • Must be willing to work flexible hours
  • Start time for shift is 11PM

IT Support Technician Early Shift Pm Am Central States Distribution Resume Examples & Samples

  • Troubleshoot system issues within the distribution center, including network, warehouse management and communications
  • Maintain accurate inventory of facility systems
  • Recommend system solutions for building processes, when appropriate
  • Manage hardware repairs that are sent to external vendors
  • Start time for shift may be between 11PM- 7AM
  • Previous experience working in systems technology preferred
  • Ability to work independently as well as collaboratively
  • Clear and effective verbal communication and strong interpersonal skills
  • POST TITLE: IT Support Technician2. ROLE AND PURPOSE OF POSITION
  • REPORTING RELATIONSHIPSOperational: Business Support ManagerFunctional: Managing Director5. RESPONSIBILITIES
  • IT / Desktop Support
  • In person technology support for NY offices
  • Support all hardware, software, and mobile technology issues. Perform problem determination and resolution as required. 50% mac and 50% PC
  • Responsible for the connectivity and configuration of remote/mobile technologies
  • Provide general technical advice/training to employees/associates
  • Provide project support for all maintenance and deployments to user population
  • Monitor all problems to resolution, even if the problem is not Desktop related
  • Properly set resolution expectations and provide continuous status reporting to support population for unresolved problems
  • Perform problem determination within the Desktop environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
  • Backup support technician for C-level executives
  • Experience using helpdesk ticket tracking systems
  • Demonstrated experience with Windows 7 and MS Office suite of products required (Office 2010)
  • Demonstrated experience with Mac operating system and Adobe applications
  • Knowledge of Microsoft Active Directory and Exchange 2007/2010
  • Excellent understanding of Networking Technologies, TCP/IP, VPN, DNS, DHCP, FTP and SMTP
  • Familiarity with phone/PDA/tablet technologies
  • Working knowledge of VoIP Telephony
  • Experience with support of local and networked printers
  • Experience with support of remote access/VPN technologies
  • Ability to configure and deploy hardware and software
  • Knowledge of Exchange 365 a plus
  • Bachelor’s Degree and/or applicable technical experience desired
  • Apple certified technician is a plus. Familiarity with Mac OSX is preferred
  • 1+ year of Tech Support experience
  • Recent Mac and PC experience
  • Excellent communication skills (written and verbal)
  • Onsite Hands-on and remote installation, configuration and troubleshooting of
  • Desktop hardware systems including attached peripheral devices
  • Office copiers
  • Supported mobile devices
  • VoIP system and handsets
  • Office video conferencing system
  • Wireless connectivity, VPN connectivity
  • Help with equipment tracking and refresh/upgrades under corporate direction. Record and maintain hardware and software inventories, site and/or server licensing, and user access and security as part of equipment tracking
  • Deploy system changes to stores and corporate devices using TRBJ approved system tools
  • Log calls/incidents/outages in TRBJ Help Desk System, resolve within department service level agreement times
  • Coordinate with corporate IT staff to research and develop changes and configurations when needed
  • Perform local storage backup/recovery functions if needed
  • Use only TRBJ IT approved tools for troubleshooting, configuration, deployment, and monitoring
  • Using written procedures, configure, troubleshoot, maintain and upgrade selected infrastructure equipment (Wireless access points, telecommunications equipment, secondary storage, etc.) under corporate direction
  • Research and recommend hardware and software development, purchase, and use
  • Write and maintain system documentation (IT procedures and user FAQs) and system problems and resolutions for future reference (root cause and NOC notifications)
  • Work with onsite and remote IT vendors
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network
  • Assist in acclimating new employee to TRBJ technology and desktop/office systems to aid in productivity
  • 3+ years of hands on PC, MAC, and IOS system experience
  • Intermediate Microsoft Windows 7/8, Office 2010/2013
  • Experience with Apple MAC OSX and above and IOS, and Microsoft Office 2010
  • Active Directory and Outlook profile experience
  • ShoreTel VoIP or Polycom video conferencing experience a plus
  • Ability to investigate and analyze information and to draw conclusions about computer hardware and software problems
  • Ability to write non-technical instructions in the use of programs
  • Some knowledge of data computer security procedures and practices
  • Knowledge of federal copyright laws as they pertain to the use of computer software
  • Responsibilities may require evening and weekend work in response to needs of the systems being supported
  • Associate Science degree/Technical certification

IT Support Technician, Vail Resorts Retail Resume Examples & Samples

  • Exceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment
  • Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)
  • Excellent communication and follow up skills; written and verbal
  • Strong customer service background. Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure. Will be supporting multiple layers of staff within the company
  • Identify and assess root cause of technical trends, identifying opportunities to better serve the user community
  • Highly self-motivated and directed
  • Prepares documentation and written procedures where needed
  • Execution of tasks and projects as directed by management
  • Must possess a strong sense of urgency and commitment to results
  • Remote support
  • Microsoft Certifications a plus
  • Point of Sale (POS) support experience
  • POS peripheral support: scanners, printers, keyboard, etc
  • Knowledge of iSeries and as400 systems preferred
  • HEAT incident management software a plus
  • Experience with Account Administration
  • Knowledge of PCI and SOX guidelines
  • Functions/Responsibilities
  • Required Qualifications
  • Job Experience
  • Able to resolve issues and isolate faults methodically
  • Able to deal with frequent change, and unexpected events
  • Demonstrates accuracy and thoroughness
  • Able to learn quickly
  • Formal Education/Degree
  • BS / BA in Computer Science (or equivalent in experience)
  • Relevant Technologies
  • OS: MS/Windows Server 2008/2012 and MS Windows 7/10
  • Hardware Platforms: HP Desktop and ProLiant Servers, Cisco Switches. Tablets and Smartphones
  • Applications/Software: MS Office, McAfee Antivirus , Microsoft SCCM, BackupExec, Ghost (or equivalent), and PGP disk encryption
  • Perform System / Network Administration
  • Identify and explore new technologies which will help enhance the overall IT function
  • Take ownership of IT projects, which involve design, deployment, troubleshooting, and maintenance of existing and future solutions
  • Mac administration
  • Single Sign-On / SAML
  • Open Directory / LDAP / Active Directory
  • Mixed Mac and PC environment, with the emphasis on Mac
  • Networking including Firewall setup, VPN management, VLAN focusing on security and industry best practices
  • Mobile device asset, management and encryption
  • Atlasssian tool set administration
  • To provide support to all 1st line requests from users for all hardware, software and associated IT issues
  • To proactively provide information to users on the progress of outstanding support calls
  • Utilise support desk software effectively ensuring the maintenance of records are regularly updated
  • Monitor unassigned support tickets and assign them across the team appropriately
  • Where appropriate escalate calls to the necessary teams within IT for resolution
  • Keep user accounts, mailboxes, distribution and security groups within Active Directory and MS Exchange effectively managed and up to date
  • Where required log support calls with third parties and monitor through to resolution
  • Manage starter and leaver account process including the allocation of new hardware
  • Monitor loan IT equipment and ensure equipment is available when needed and returned on time
  • Work collaboratively across the helpdesk team to identify repeat issues and underlying problems to minimise future risks
  • Use initiative to identify more efficient ways of working related to helpdesk support thus improving the service offered to the business
  • Installs and troubleshoots switches
  • Contributing to self-improvement through training initiatives
  • Communicating with other departments to report and resolve software, hardware, and operations problems
  • Installing and testing software upgrades
  • Using research, analysis and AOL expertise to develop creative/innovative solutions
  • Must have the ability to quickly adapt to and thrive in a fast-paced change environment with a very strong background in and advocacy for customer satisfaction
  • You will enjoy working independently and with autonomy with minimal instruction
  • Serve as primary point of contact and subject matter expert for internal technology services for 50 employees
  • Supports facility network, warehouse management system, broadcast, phone systems and manage relationships with vendors
  • Assists in supporting internal communications systems and processes, assess requirements to improve efficiency of communication and implement innovative solutions
  • Supports email and admin systems including creating accounts for new hires
  • Contribute to training new and incumbent employees in IT protocol
  • Install and repair hardware and equipment
  • Research new technologies for internal use, conducting needs analysis to identify requirements and cost-benefit analysis to determine fiscal impact
  • Contribute to the development and implementation of policies and procedures related to information technology
  • Responsible for in store technology technical support including PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
  • Assist the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
  • Assist the IT Infrastructure Services team to optimize and manage the appropriate servers, network, and phone systems
  • Test software upgrades and operating systems prior to deployment
  • Coordinate automated software installations and upgrades
  • Assist with the maintenance and development of vendor relationships and coordinate technical aspects of new and existing stores
  • Assist with the Investigation of software and hardware problems and help coordinate the problem resolution with other IT staff as needed
  • Create and maintain documentation of IT processes and problem resolution details
  • Serve as backup to the Store Support Supervisor
  • Provide support to stores in the evenings, weekends, and holidays
  • Assist with submitting, monitoring, and supporting IT Change Requests, Logical Access, and the IT Request Site
  • Bachelor of Science in computer science, computer technology or related field/equivalent experience
  • 1-3 years supporting Windows server and desktop products
  • Experience with point of sales systems and interfacing technologies
  • Experience supporting a retail environment preferred
  • Familiarity with vendor management, application development and database technologies
  • Dedication to providing supreme service to all levels of the organization
  • Excellent PC skills utilizing Microsoft Office software, network diagnostics, monitoring, and troubleshooting software
  • Willingness and ability to maintain current with advancing technology
  • Willingness and ability to manage technical projects to success
  • Strong team player
  • Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
  • Ability to operate office equipment, including computers, copiers, fax machines, and phones
  • Ability to lift up to 50 pounds occasionally; 20 pounds frequently (PC/server setup and installation)
  • Ability to perform cable installation and termination
  • Ability to travel as needed to support store expansion and troubleshooting efforts up to 25%
  • Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals
  • Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
  • Recommend and implement proactive or automated solutions to resolve recurring system related issues
  • Utilize tools to assess the need for performance upgrades to systems
  • Ensure the overall efficient operation of the company’s computing environment
  • Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software
  • Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN
  • Maintain an inventory of standard related hardware and software
  • Maintain helpdesk notes and documentation concerning daily activities
  • Interact with approved hardware, software and services vendors
  • Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services
  • Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network service
  • Maintain the security and protection of electronic information resources to include computers, network, software and data
  • Complete and document work orders as assigned in a timely manner
  • Setup, configure, install and functionally check all pc hardware equipment and associated peripherals
  • Install and configure application on TTUHSC computers
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
  • Provides initial and recurring on-the-job training of current and new support staff as a collaborative team member with peers
  • Manage outside resources to accomplish tasks and projects in a timely, efficient manner
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education
  • Performs other duties and tasks as assigned from time to time consistent with established verbal and written policies, procedures, and schedules
  • CompTIA A+ certified
  • Apple certified
  • Dell certified
  • With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc. Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas. Performs technical duties necessary for department or unit business operations. Specializes in hardware and software relevant to the department or unit. Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies
  • Exercise judgment based on an understanding of organizational policies and activities
  • Plan and organize effectively, prioritize goals, use time efficiently, and stay on task
  • Establish and maintain effective work relationships
  • Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving
  • Intermediate technology hardware and software competency
  • Training in fundamental and advanced hardware and software support through education or experience. Works as part of a team to provide Tier 1 and Tier 2 support for PC, Mac, and network support for TTU Libraries’ faculty and staff as well as patrons and users of public access workstations and online resources
  • Provides training for Support and Development team student assistants, in necessary skills to provide
  • Basic analytical skills, including process description, logic, problem diagnostics, and problem solving
  • Basic technology hardware and software competency
  • Training in fundamental hardware and software support through education or experience
  • Attend training for FourWinds, if offered, and keep up to date with the latest trends and best practices regarding digital signs
  • Add/Remove PCs in AD OUs. Create and Edit GPOs according to needs of classrooms, computer labs, and other areas
  • Create notes/documentation for all changes made in AD
  • Utilize the FootPrints helpdesk system to keep track of issues and to maintain a knowledgebase of technology issues
  • Support and maintain Mediasite permanent installations where applicable. Maintain support documentation regarding Mediasite support protocols and procedures
  • Manage, edit, and compile recordings according to College of Human Sciences policies and procedures
  • Maintain support documentation regarding computer lab support protocols and procedures
  • Maintain an information list, of software, that is installed on PCs in each computer lab
  • Assist faculty/staff/students with technical issues
  • Troubleshoot and Maintain PCs and Printers. Communicate with Faculty teaching in the labs to determine best software solution
  • Present new software needs to Unit Manager
  • This position will directly support students that may need assistance and may indirectly assist students by providing the necessary equipment and software for their classroom purposes
  • Complete and document work orders as assigned
  • Provide technical support for Helpdesk calls and Tier I support staff
  • Set up, configure, install, and functionally check all PC hardware equipment and associated peripherals
  • Install and configure applications on TTUHSC computers
  • Issue pagers; keep accurate records and assist with pager maintenance
  • Maintain software approval procedures, requests and service-level agreements
  • Manage outside resources to accomplish tasks and projects in a time frame given by supervisor
  • Provide knowledge transfer to peers while maintaining a positive team-oriented attitude and a collaborative team member
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
  • Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules
  • CompTIA A+ certification
  • Dell certification
  • Help maintain local IT infrastructure
  • Software deployments
  • Machine builds
  • Equipment set-up (requires bending, lifting, kneeling,etc.)
  • Help Desk ticket support
  • End user support
  • File restores
  • Assist with special one-off project work
  • Create documentation
  • Some IT experience required
  • Microsoft operating systems
  • Microsoft Office Suite
  • Desktop and laptop hardware
  • Troubleshooting issues to resolution
  • SCCM experience desired but not required
  • Computer imaging experience desired but not required
  • Self-motivated, pro-active, responsive, and able to work independently
  • Comfortable communicating with all levels of staff
  • Recording and responding to user queries using the support system
  • Maintaining ownership of user problems until a mutually satisfactory resolution is obtained
  • Escalating issues appropriately to other team members or other teams
  • Recording the details of investigations and fixes on the system
  • Highlighting persistent problems
  • Ability to write and speak English fluently
  • Entrepreneurial spirit
  • Demonstrated experience in a similar role with web-based systems
  • Excellent communication skills – both verbal and written
  • Experience in training on various IT related subjects
  • Knowledge of MS Office/Outlook
  • Experience of Windows 7
  • Experience supporting a CRM system, especially SalesLogix beneficial
  • Experience of ITIL in a support environment would be an asset
  • Represents the I.S. department as the first point of contact for helpdesk trouble ticket and request management
  • Ensures that desktop computing resources are available and in working order for employees. This requires re-imaging operating systems, installing software, handling warranty issues, and related tasks
  • Creates, modifies, and maintains a current knowledge base for helpdesk and customer self resolution of known items
  • Works to ensure the company's compliance with software EULA's. Enforces standards and accountability across all departments with regards to software licensing
  • Creates reports as necessary to show compliance and task completion. Weekly written reporting to the I.S. manager is expected
  • Recommends tools and technologies that will improve the I.S. department and better meet customer needs
  • 2 years experience directly related to desktop/helpdesk support in an IS department. Experience using TrackIT is plus
  • Technical background in production environments with an understanding of LAN/WAN environments, virtualization, router and firewall configuration, Windows operating systems, enterprise email, SQL, CRM, Helpdesk ticket tracking software, fax server, tape backup procedures, web and e-commerce, Linux, Unix, network infrastructure, Active Directory, and PBX systems
  • Current on latest technology and related standards and best practices
  • Ability to learn applicable computer systems
  • Good analysis and problem solving skills
  • Proven good decision making skills
  • Strong planning and organizational skills and techniques
  • 5 years of demonstrated experience managing IT equipment for the DoD
  • 2 years of demonstrated experience with FCoE equipment
  • Proficiency in MS Office products to include Word, Power Point and Excel
  • Certified system administrator with active certification
  • 2 years of experience with Linux and Windows operating systems
  • 6 months of experience installing, updating, and troubleshooting COIN Software (Common Operator Interface for Navy)
  • A current and active interim or final SECRET security clearance
  • Manage laptops – PC and MAC
  • Deploy PC and MAC for new employees
  • Configuration of Office365 accounts
  • Installation of Office2013, Adobe Acrobat and other key software for end users
  • Deploy and configure desk phones
  • Deployment of iPhone and other mobile device management
  • Document assets that have been deployed
  • Deploy and maintain printers
  • Contribute to server installation
  • Asset management
  • Troubleshoots PC/User issues
  • Design and prepare technical reports, presentations, or briefs
  • Education: Bachelor’s Degree desired
  • Experience managing mixed (Mac & Windows) environments
  • Minimum 3 years of directly related experience
  • Must be highly experienced with Desktop Support handling multiple projects at once
  • Experience with Office365
  • Basic administration of Microsoft Active Directory
  • Excellent customer service, multi-tasking, time management and organization skills
  • Must demonstrate sound troubleshooting skills and be able to follow through to resolve issues
  • Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience
  • Typically has 1-3 years of relevant technical or business work experience
  • Demonstrated working knowledge of basic hardware and software products and problem solving/ diagnostic skills

Local IT Support Technician Resume Examples & Samples

  • Bachelor’s degree in Information Technology/Comnputer Science or equivalent relevant experience
  • 2+ years of experience in a technical support to end user position, preferably within a 100+ users environment
  • Technical certifications are an asset (CCNA/MTA/MSCA/CompTia/etc)

Seasonal IT Support Technician Resume Examples & Samples

  • A+ Cert within 6 months plus have knowledge of Linux or Unix
  • 2+ years experience in a production environment
  • Stand/walk for shifts 10-12 hours long
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights and holidays
  • Experience setting up, taking down and re-locating Xterms and PC systems
  • Install/test/troubleshoot applications
  • Image and maintain desktop and laptop systems
  • Configure and maintain Cisco switches and routers
  • Provide support and learn the skills needed to support specific FC Automated Systems
  • Carrying out execution of change management requests as required (which may include out of hours work)
  • Management of imaging of workstations and laptops
  • Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines
  • Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly
  • Delivering outstanding level of service to your Customer base
  • Conducting end user equipment trials and testing
  • Experience in MS Windows System Support
  • Ability to be flexibility in working hours and shift patterns to provide cover for operational requirements
  • Some Linux/Unix System Support experience
  • IT / ICT vocational or further education qualification would be advantageous
  • Help Desk / Technical support experience
  • Ability to train others and generous with time to pass on knowledge
  • Project management – technical task execution
  • Understanding of basic computer/network concepts and terms
  • Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
  • Stand/walk for 10-12 hours at a time
  • Willingness to work flexible shifts and schedule including weekends, nights, and holidays
  • Experience troubleshooting and maintaining laser printers and zebra printers
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, managers, and vendors
  • Network + Certification or equivalent experience/knowledge
  • A+ Certified or equivalent experience/knowledge
  • 1-3 years of experience working in a production environment
  • Ability to prioritize work based on department and production objectives
  • Willingness to relocate as business needs arise for career advancement opportunities
  • Windows System Support & troubleshooting
  • Linux system support & troubleshooting
  • Demonstrated experience troubleshooting and fixing hardware problems
  • Image deployment/maintenance for desktop and laptop systems
  • Networking & Telecom skills
  • Demonstrated experience in an IT production environment
  • Willingness to work flexible schedules/shifts/sites, including weekends, nights and holidays
  • Experience tuning, setting up, taking down and re-locating PC hardware
  • Highly-organized, detail-oriented person
  • Experience administering PBX and voice mail systems
  • Mac OSX system support / troubleshooting
  • Ability to create and administer clear, concise documentation to lower the possibility of a repeat problem
  • Must be willing to work in a fast paced and growing European and global environment where some travel maybe required
  • Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations
  • Linux/Unix system support and ability to write simple scripts in some administrative language
  • 1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred
  • 3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
  • 5) Business Level English Skills
  • Bachelor’s degree in Computer Science, Electrical Engineering, Data Communications, or related is preferred
  • Current Industry Certification (i.e., Apple Certified Support Professional 10.9, MCITP, MCSA, and MCTS) preferred
  • 2-3 year(s) experience in a help desk or related desktop support role
  • Demonstrated critical thinking and decision-making
  • Must be available to work in an operations environment with hours ranging from 7am-8pm as well as occasional 24/7 on-call
  • Occasional travel may be required
  • Must be able to lift computer equipment up to 50 lbs
  • 2+ years of hardware and software technical support experience
  • 3+ years’ experience maintaining home or small office networks
  • 3+ years’ experience with purchasing, assembly and setup of desktop computers
  • A firm sense of personal and professional ethics: you earn trust and maintain confidences, do what is right, and speak plainly and truthfully
  • A keen curiosity, always thinking of ways to improve our business, our customers' experience, our brand in the marketplace, and overall company efficiency
  • A willingness to learn, strengthen your skills, and apply them to new and potentially foreign problems
  • The ability to identify the essential tasks when presented with a list of problems or requirements, and execute them with minimal oversight
  • Approachability and patience when surmounting obstacles and supporting internal staff
  • Prior successes with multi-tasking while managing your time and priorities
  • A willingness to own projects and see them through to completion
  • Experience operating computers through a CLI
  • SCCM and Casper knowledge is a bonus
  • Communicate and document issues as they pertain to essential support and service using the Laureate Service Management System
  • Review all open tickets for update and resolution on a daily basis
  • Monitor all pertinent support queues to ensure work is moving in a timely and reasonable pace. Take appropriate action by notifying responsible parties of any potential bottlenecks, potential service level agreement failures, and breech of Helpdesk service policies and procedures
  • Ability to troubleshoot applications and hardware in a methodical and rational manner
  • Beginning/Intermediate understanding and familiarity of Mac operating systems
  • Express themselves clearly when writing directions, assignments, and policies
  • Training may consist of a course taken in secondary school or in a trade school, but experience would likely be gained from "on-the-job" working with their supervisor or other employee. Examples of certifications: A+ Core, Network+, or Helpdesk Analyst
  • Initiates video conferencing sessions for students, faculty and staff
  • Takes inbound Support calls and service issue calls, transfer users to appropriate resources
  • Instructs the students on how to use the online tools and help familiarize them with the online environment
  • Assists vendors with networking copier equipment
  • Maintains Computer lab equipment
  • Follows University’s core values
  • High school diploma, college preferred
  • Experience in IT support environment is beneficial
  • Experience with Windows Server and Active Directory is beneficial
  • Valid driver’s license for State of residence and at least minimum liability insurance required by State
  • Ability to work evenings and/or weekends
  • Preferred two (2) years’ experience as a computer/network professional with a diverse technical background of workstation Operating Systems and software. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate
  • Certifications to include, but not limited to: CompTia A+ required, CompTia N+ and Microsoft Certified Professional (MCP) preferred
  • Effective oral and written communication skills demonstrated at all levels
  • Demonstrates effective time management skills
  • Ability to work in a team environment to accomplish a common goal
  • Responds to users’ requests for support on technical issues related to supported software and hardware computing platforms in person, via telephone, email and chat
  • Ensures customer support standards are met. Makes appropriate entries related to user contacts in issue tracking system
  • Diagnoses and resolves common and routine user problems, referring more complex and unfamiliar problems to the appropriate level. Follows up with customers to notify of status of issues
  • Dispatches technicians and vendors to resolve technical issues as appropriate. Follows up with technicians to ensure problem resolution
  • Participates in new application rollouts and testing. Deploys new hardware and virtual systems as required
  • Responds to problems that are escalated by junior Network Operations Center Technicians, escalating incidents as required or appropriate
  • Investigates reported IDS notifications, reporting results to appropriate parties within the designated time frames
  • Proactively suggests enhancements to existing configurations, technologies and procedures. Makes recommendations regarding new tools and procedures that will aid in overall system uptime and reduce time to resolution
  • Establishes and execute improvement plans as appropriate
  • Works closely with all IT functional areas to design and implement operational requirements for new and existing IT systems
  • Works with business stakeholders on matters relating to infrastructure operations, e.g., major incident review, management escalations and continuous improvement plans
  • Troubleshoots intricate networking issues
  • Assists with hardware / software purchasing decisions
  • Supports other key initiatives as the business dictates
  • Ability to work day, swing or night shift as required
  • Excellent communication skills: ability to effectively interact with people at all levels of the organization. Excellent listening, interpersonal and oral / written communication skills
  • Complete understanding of escalation, incident management and change management processes and procedures of the NOC
  • A good understanding of Higher One applications, products and internal systems, end-to-end
  • Experience with network and systems operations
  • Must be able to work autonomously with minimal on-site support staff; highly organized, self-motivated, able to multi-task, able to work independently as well as a team player
  • Analytical and detail orientated
  • Knowledge of Linux, Windows and UNIX a plus
  • Able to prioritize multiple events, handle pressure and accurately communicate status and escalations to senior staff. Must be able to multi-task and prioritize in a fast-paced environment
  • Strong technical diagnostic expertise, including problem investigation, reproduction and resolution skills required. Ability to use effective troubleshooting and information gathering techniques
  • Demonstrated team participation skills; information sharing of technical skills that contribute to the ongoing development of knowledge in the group
  • Hands-on usage and intermediate administrative capabilities with Linux and Windows
  • Experience with: routers, switches, firewalls, WAN, LAN, VoIP, Telecomm and other internetworking technologies
  • Experience with packet-sniffing applications
  • Able to provide technical guidance to less experienced personnel, either individually or as part of a team
  • Knowledge of Windows 2003/2008 Server and Linux
  • A+, Microsoft certifications a plus
  • Experience in writing FAQs and documentation
  • Provides support for hardware, software, telecommunications problems and standard customer service related issues that arise from the customer's use of these programs
  • Communicates directly with customers either in written form or in person. Installs hardware and software at customer sites; diagnoses and repairs computer related problems
  • Provides software training to end users and sales representatives
  • Identifies hardware and software problems and recommends the best possible solution for resolving the problem
  • Assists users with questions and problems and works on simple applications
  • Responsible for conforming to and supporting Technology Services Department policies, procedures and standards
  • Knowledge of operating systems related to personal computer systems and peripherals, modems, COM ports and port addressing
  • Knowledge of MS Internet Explorer
  • Working knowledge of Call Tracking; MS Office (Excel, Word, Outlook and Access); AS/400 Query or Showcase, Visual Basic- this is a plus to have but not a minimum requirement
  • Ability to communicate effectively both orally and in writing Good interpersonal skills
  • Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
  • Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
  • 75% or more time is spent looking directly at a computer
  • 75% or more time is spent addressing customer issues on the telephone
  • Ability to deal with stressful situations as they arise
  • Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere
  • Provide support for the Servers (Windows 2008 and 2012), PCs (primarily Windows 7), PC applications and Printers throughout the facilities
  • Install Company approved software (MS Office, Smarteam, etc.)
  • Provide proactive maintenance and troubleshooting for any IT issues
  • Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba
  • Responsible for all PC Break and Fix needs including
  • 2+ years of IT experience in Windows desktop support
  • Knowledge of Desktop applications including MS Office and Lotus Notes
  • Experience in the support of other desktop technologies including printers and scanners
  • Ability to troubleshoot basic network issues and escalate as needed
  • Strong customer service, organizational and analytical skills
  • Ability to interface effectively with internal customers in a corporate environment
  • 55%-Monitor ticketing system to document, assign and resolve end user technical problems. Follow-up with customers to ensure appropriate resolutions have been implemented
  • 15%-Create, update and solicit documentation from team members to ensure appropriate knowledge of systems and applications is available, As a knowledge center contributor, introduce efficiencies to support processes and provide customers with self-help resources, as appropriate
  • 10%-Identify, image, configure, customize, assign and deliver workstations for new users, current user equipment upgrades and current user PC re-images. Conduct new user orientation as appropriate. Retrieve, re-image and store PC equipment from separating employees, temps, contractors and consultants. Maintain PC image library. Perform all PC workstation, peripherals and IT phone moves for employee, temp, contractor and consultant physical moves. Setup laptops and projectors for conference room meetings in HQ
  • 20%-Provide assistance in maintaining inventory records, monitoring repairs and procuring IT-authorized hardware and software. Assists in administering Active Directory domain accounts as required. On board and Off board users by assisting in the creation and suspension of all relevant domain, email, IP phone and application accounts as necessary
  • Windows Server and Windows desktop management
  • Microsoft Office 365 coordination and configuration
  • Management of online backups
  • Office networking
  • Possess a proactive customer service mentality
  • After hours support and weekend maintenance as required
  • Effective customer communication suitable for the Australian business environment
  • To provide a 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
  • Providing onsite support to a number of offices in the Dublin city area, own transport advantageous but not essential
  • To review, write and execute change management requests as required (which may include out of hours work)
  • To provide an out of hours on call support service on a Rota basis, to provide 24/7 support to the site if required
  • To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
  • To escalate system and network issues to dedicated support teams and work towards resolution
  • Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives
  • Procurement, inventory and asset management of IT equipment as well as IT lifecycle
  • Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
  • To assist other members of the EU wide Client Support Services Team
  • University degree or equivalent, alternatively work related experience in an IT support role
  • Strong Windows and Unix/Linux skills
  • Experience with shell and other language scripting would be beneficial
  • Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless
  • Knowledge of a range of AV equipment and video conferencing solutions
  • Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required
  • Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
  • Candidates should also have in-depth knowledge of TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services
  • Telecom knowledge including VOIP / SIP and mobile technologies advantageous
  • Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Ideally you will be degree educated and hold professional qualification relating to IT technologies and be able to meet the basic qualification requirements
  • Understanding of Local Area Network (LAN) and TCP/IP
  • Identifies, prioritize, and resolve technical problems in a timely manner
  • Knowledge of troubleshooting laptops, desktop and peripherals
  • Knowledge of Microsoft Office Suite and Adobe Acrobat
  • Ability to effectively communicate verbally and written to peers and end users
  • Has knowledge of commonly-used concepts, practices, and procedures in the use of Microsoft technologies
  • Works generally under immediate supervision or can work independently
  • Patience with and empathy for users with all levels of technical aptitude
  • Occasional overtime and weekend work during busy season
  • Other duties as assigned by IT Management
  • Ability to work independently and in a team setting is imperative
  • Proactive and someone who takes initiative
  • Good judgment, strong common sense and excellent attention to detail
  • Demonstrated initiative, flexibility, teamwork, maturity under pressure, anticipating and resolving problems before they escalate
  • A positive, upbeat personality and empathic to users’ needs
  • Participate in weekend and off-hours coverage rotation which will require the ability to take on incidents/requests outside of normal business hours to address critical alerts/issues that may arise 24/7
  • Able lift up to 50lbs
  • 4+ years hands-on IT Support experience
  • 2+ years supporting Microsoft Windows in an enterprise environment
  • 2+ years PC hardware support experience
  • Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
  • Willingness to work flexible shifts. This includes occasional weekends, evenings, and holidays (if needed). Site hours are Sun-Sat 6am-11pm Eastern. Some afterhours support may also be required during change management tasks
  • Experience working autonomously with limited supervision
  • Ability to explain complex IT concepts in simple terms
  • Able to lift 25lbs
  • Bachelor’s degree in Computer science or IT related field
  • Linux systems administration skills
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory) and Cisco CCNA certifications
  • Experience with Data Cabling / Computer Facilities maintenance
  • Mac OS troubleshooting
  • To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be an end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
  • To create, write, review and move the bar with regards to standards and the corresponding documentation. Defining processes and measures to ensure their success
  • To mentor and guide other IT peers across the globe across all levels, lifting the bar both in the technical and non-technical aspects of the role
  • Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery
  • To review, write and execute change management requests as required (which does include out of hours work)
  • Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management
  • Contribute to the on call schedule whether for a site or across multiple sites / region
  • Strong Unix/Linux and Windows skills
  • Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
  • Candidates should also have had significant past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services
  • To carry out ad-hoc requests as and when required
  • University degree or equivalent, alternatively at least three years’ work related experience in an IT support role
  • Unix/Linux and Windows skills
  • Robust troubleshooting and good analytical skills with demonstrated problem solving ability required
  • Provides first point of service for technical IT support of SBU specific solutions
  • Resolve system issues including coordination between users and other IT personnel
  • Escalate complex issues to senior level support specialists
  • Maintain inventory of IT systems within the environment
  • Simulate or recreate user issues to better understand and resolve reported problems
  • Install, configure, and troubleshoot computers and other peripherals
  • Assist in support or organizational virtual server environment
  • Imaging new SBU-specific workstations
  • Follow established procedures to report on system compliance posture
  • High School Diploma/GED equivalent
  • 1+ years of Help Desk or related technical experience
  • Must be a US Citizen due to contractual requirements
  • 3-5 years of IT Desktop Support or related technical experience preferred
  • A+ or Network+ certification preferred
  • Exposure to virtual systems preferred
  • Prior experience with imaging tools preferred
  • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
  • Working knowledge of Microsoft operating systems and software products
  • Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels
  • Track record of balancing multiple priorities simultaneously with the ability to meet deadlines
  • Flexibility to work occasional evening and weekend hours when necessary for special installations, implementations, or upgrades
  • Demonstrated ability to work independently with little direction
  • Proficient in Microsoft Office software products
  • Proficiency with file and email encryption products preferred
  • Carry a company-provided phone for emergencies
  • 2+ years experience supporting Microsoft Windows 7/10
  • Experience supporting Macintosh OS 10.10 or later
  • Proven ability to work successfully with limited supervision
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some on call responsibilities are required
  • Some exposure with Linux or Unix
  • Industry training such as Microsoft MCSE, MCITP
  • Linux systems administration skills / certification
  • Experience with project management
  • Experience with server administration (Windows or Linux)
  • Experience with Audio/Visual or video conferencing support
  • Participates or may lead short-term project/task planning efforts with team members, associates and other IT groups
  • Bachelor’s Degree in Computer Science, certifications or equivalent work experience
  • Typically has 3-5years in functional position or related work experience, education or training
  • To provide a 1st and 2nd line support service that ensures all IT and AV equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
  • To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success
  • To audit, support and execute change management requests as required (which does include out of hours work)
  • AV/DV equipment setup/strike/troubleshooting/operation/maintenance including: video cameras and equipment, computer laptops, DVD, MP3, or other media players, video projectors, VTC endpoints, audio systems and their components, telephones, document cameras, and other miscellaneous AV related equipment or cabling
  • Provide white glove AV meeting support for mission critical meeting events
  • LAN, WAN and Wireless support experience and knowledge
  • Experience in a fast paced environment; Excellent organizational skills with the ability to multitask and attention to detail
  • 1st Line support and service desk experience
  • Experience in hardware support, fault finding and troubleshooting
  • Understanding of mobile technologies - mobile phones, operating systems, use and support
  • Interest in the Audio Visual technology - additional training will be provided
  • Excellent communication (oral and written), interpersonal, organizational and presentation skills, both in Czech and English language
  • Formal IT experience or training
  • Associate degree in PC repair/Networking
  • Linux and Mac experience
  • 2-4 years of Desktop Support Experience
  • Experience using Desktop Support Ticketing software
  • Prior Experience working at a Flex site
  • More than 4 years Desktop Support Experience
  • Help desk duties
  • Equipment MOVE/ADD/CHANGE of hardware
  • Support of Microsoft products
  • IP phone system support
  • Communicate relevant information and concerns positively and effectively in a timely manner
  • Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively
  • Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations
  • Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values
  • Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem
  • Extensive knowledge of Microsoft related technologies: Windows Server, Exchange
  • Extensive knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP
  • Extensive knowledge of desktop technologies: Windows 7, MS Office, email, virus/malware, phone configuration
  • Knowledge of virtualization technologies: VMware, Citrix, HyperV
  • Support of the Technology Center Help Desk; monitoring, managing, documentation and tracking of all issues and solutions
  • Diagnosis and troubleshooting of problems with computer systems, including hardware and software, email, network and peripheral equipment
  • Performance of maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
  • Maintenance of accurate inventory of school-wide equipment along with IT team members
  • Imaging and installation of software and system upgrades on new and existing computers and iPads
  • Support of Google Apps for
  • Education users, cloud and other web-based technology and services and associated end-user management
  • Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment
  • Research and provide solutions for obsolete or discontinued software
  • Assistance to Systems Administrators with maintenance and upkeep of entire network
  • Fulfill role of technical resource to Primary and Secondary Schools technology coordinator(s)
  • Assistance with organization and training of student technicians
  • Assistance with facilitation of professional development training for students, faculty and staff
  • Other as required

Junior IT Support Technician Resume Examples & Samples

  • Strong Windows 7 troubleshooting skills and experience
  • Experience in supporting any of the following applications
  • LibreOffice/Microsoft Office (2007/2010/2013/2016/Office365)
  • Software VOIP Phones (for example xlite or eyebeam)
  • Experience using remote support software such as VNC, WebEx, TeamViewer
  • Ability to setup new equipment, e.g. laptops from base build to meet new staff member requirements by following processes and providing documented feedback for auditing purposes
  • 4+ years’ experience in a 'hands on' Corporate IT user support role
  • Experience working with a wide range of Microsoft products, including production experience with Microsoft Windows, Windows Server, MS SQL Server, Office 365, and Active Directory
  • Experience working in networking environments, including configuration and management of Cisco switches, routers, and ASA security devices
  • Microsoft Certification preferred
  • Good working knowledge of ICT, in particular Microsoft applications
  • Strong written and verbal communication skills with the ability to communicate effectively at all levels
  • Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships
  • Passionate customer service orientation with experience in managing multiple stakeholders
  • Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders
  • Technically minded problem solver with strong project management skills
  • Display a sound business judgment and decision making capability
  • Resolve helpdesk tickets as assigned
  • Troubleshoot issues on users laptops, mobile devices, telephones, or desktops
  • Provide technical help to non-IT computer users
  • Improves the overall Help Desk processes
  • Basic support to VOIP system
  • Providing support for VPN and Citrix
  • Experience working with Active Directory
  • Local network server backup; basic server management such as share folder security access
  • Support local mobile device; including the installation of the company mobile app
  • Support network printing system (printers and copier/scanners)
  • Support construction site security access turnstile system; this includes the camera system and the site evacuation system
  • Coordinate with the vendor on new installation and testing of the additional turnstile system when required
  • Support the Cisco VoIP system
  • Integral part of a technical team providing support for some 1500 networked servers, PCs, and printers located throughout 22 fixed locations within the US and a nationwide remote sales force
  • Functions as a direct interface between the IT Department and the user community. Must be able to work with users of varied backgrounds and abilities in order to maximize the use of technology investments
  • Assists with identifying process improvements and provides insight on continuous customer service enhancements
  • Provides software support for applications including but not limited to Microsoft Windows 7, Microsoft Office 2010, Lotus Notes, SAP GUI, Adobe Suite, McAfee Anti-Virus, and Microsoft Internet Explorer
  • Provides second level support for the IT Service Desk to resolve more complex issues or if an overflow condition exists
  • Configures, installs, and maintains new computer systems along with various software packages
  • Troubleshoots failures and performs minor repairs to desktop/laptop computers and printers to gain back their functionality. For more serious issues, coordinates with outside vendors to perform the repairs
  • Performs preventative maintenance on all company PCs and peripherals such as installing the latest software updates, latest software drivers, and latest virus definitions
  • Sets up and maintains a small inventory of PCs, peripherals, and software to quickly and efficiently respond to our customer’s needs for new and replacement parts
  • Updates, maintains, and documents the company-wide inventory of PCs, related assets, and software licenses
  • Ensures adherence to company standards and departmental guidelines for hardware and software usage
  • Provides maintenance to the Avaya and Cisco PBX and Voice Mail systems. Performing such actions as switch reprogramming, new line requests, voice mail setup, and basic problem resolution
  • Responsible for maintaining a clean, organized, and orderly computer room and PC lab
  • Documents latest job related procedures
  • Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary
  • Completes other miscellaneous tasks as assigned by the Director of Network & Infrastructure
  • Knowledge of computer operating systems, desktop applications and other business machines
  • The ability to plan, schedule, implement, and follow up on required maintenance and IT support activities
  • Knowledge of local, state, and federal regulatory codes along with state regulations and The Joint Commission standards
  • Ability to manage multiple and various departments computer and network needs in compliance with UHS and Springwoods standards and operating procedures
  • Ability to develop, implements, and evaluate preventive maintenance schedules
  • Effective oral and written communication skills are required
  • Visual acuity is needed to insure work is being done correctly, and to inspect the environment for safety and efficiency
  • Skill set to work in a fast-paced environment with frequent interruptions
  • Work is of heavy demand, requiring walking, and standing, bending, pushing, pulling, and lifting of objects in excess of 25 pounds
  • Ability to work in behavioral health environment and observe the standards of care needed for patients
  • Successful candidate will conduct periodic asset management inventories as requested to capture and report critical data elements
  • Will assist with creating network user accounts and the setup/configuration of email
  • Will provide troubleshooting and problem resolution for software, hardware, and communications issues related to supported computer workstation systems and applications
  • Will provide hardware/software installation and testing
  • Will provide one-on-one desk-side training for customers
  • Will follow established repair part procedures, including coordination of warranty hardware repairs with vendors and other Help Desk staff when required
  • Will be co-located at various sites within Okaloosa County, Florida
  • Must be available for travel to other work locations as required
  • Must have strong communication skills
  • Must be available to perform other duties as assigned
  • Duties include troubleshooting computer hardware and software of school district computer systems as required
  • Experience required in general hardware/software configurations of PCs
  • Experience with Windows 8 and 10 required
  • Appropriate Microsoft computer certifications and Apple/MAC Operating Systems experience a plus
  • Must have the ability to interpret documentation descriptions pertaining to computer systems, software, and peripheral equipment
  • Must be able to communicate in writing and verbally in a professional manner
  • Experience is desired providing IT-related support to the Okaloosa County, FL, School District
  • Must demonstrate professional behavior at all times when dealing with customers, management and co-workers
  • Must have clear, concise and accurate communications skills in English, both verbal and written
  • Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others
  • Must maintain a positive work atmosphere by behaving and communicating in a professional manner
  • Travel to and from customer’s locations and the test fields may be required to support projects. This may involve airline travel
  • When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion
  • Respond to requests for technical assistance in person, via phone, web, and email to assure continuity of core business
  • Diagnose, troubleshoot, and resolve IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources
  • Mobile Device Support (iPhone, iPad, Android)
  • Advise user on appropriate action
  • Review monitoring alerts daily, proactively resolve issues when possible, and escalate when needed
  • Use and manage Tickets ticketing system to document and track support issues
  • Utilize and maintain theUDSManaged Services Platform
  • Assist in the configuration, installation, and support of VOIP systems
  • Identify and escalate Network/Server/VOIP problems to appropriate resource
  • Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
  • Ability to provide after-hours and weekend on-call support
  • Creates and maintains documentation concerning software installation and/or troubleshooting procedures
  • Bachelor's degree, or equivalent experience, in Computer Science or related field is preferred
  • 2+ Years experiencing in IT support role
  • Bachelor's degree in field or equivalent experience is preferred
  • Basic knowledge of Networking, VOIP, and Server infrastructure are a plus
  • Cisco Certifications or experience is a plus
  • Excellent Oral and written communication skills
  • In-depth knowledge of Microsoft Windows (XP, 7, 8, 10), Office, and O365 products
  • Excellent troubleshooting, problem solving, and multi-tasking skills
  • Self-Starter - Employee is expected to manage their own time and work a full professional day
  • Working knowledge of all internal computer components
  • Planning and organizing
  • To provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
  • To ensure that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines
  • Asset and Inventory management including checks / audits in line with standards and processes
  • Conduct shift / daily infrastructure audits and checks
  • Produce shift / daily reports
  • Basic IT knowledge like operating systems, network or hardware support
  • Basic English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences
  • Methodical problem solving and excellent analytical skills
  • Keeps others informed of information that contributes to the performance of the team, department or company (Team player)
  • Self-motivated and able to work alone as well as part of a team
  • Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
  • To have flexibility in working hours and shift patterns to provide cover for operational requirements
  • To maximize availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
  • Asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
  • Providing assistance to senior engineers as required (which does include out of hours work)
  • IT education or 2-3 years of experience on relevant position preferably in operational environment
  • A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
  • Be able to demonstrate a good understanding of Windows Server, Linux/Unix, Windows 7, Windows 8
  • Ability to effectively solve hardware and network issues in an operational environment
  • Ability to work in height using scissor lifts/platforms (training will be provided if needed)
  • Handle Tier 1 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Other duties may be added and/or assigned as needed
  • Windows 7, Mac OS X, Google Collaboration Apps and Office 365
  • Active Directory maintenance and Exchange 2007 & 2010
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Experience with Ghost, BigFix, and McAfee desktop security products
  • Strong customer service and troubleshooting skills
  • 2 years+ experience working in a Windows/Mac environment
  • Independently research and identify solutions and collaborate with IT team and end users to implement new technologies
  • Ensure compliance of divisional IT assets per corporate standards and directives
  • 0-2 years with B.A./B.S. in technology related field preferred
  • Familiarity with ITIL concepts and/or ITIL certification strongly preferred
  • 4-6 years of desktop support and/or network/systems administration in a primarily Windows-based environment
  • Hands on experience with Windows XP, 7 and 10 as well as working knowledge of network troubleshooting, patching, driver installation and problem resolution required
  • Familiarity with Track-It Help Desk ticket system a plus
  • Knowledge of Active Directory, Windows Server 2008R2/2012, Microsoft Office 2007-2016, Outlook 2010-2016
  • Microsoft Desktop Deployment Toolkit (or other similar deployment/imaging system) strongly preferred
  • End User Support – Ability to install, troubleshoot and repair laptop, desktop, and printer hardware in a manufacturing-based environment containing both legacy and modern IT systems
  • Experience deploying, maintaining and troubleshooting iOS devices
  • Experience with Dell desktops and laptops preferred
  • Carrying out execution of change management requests as required (which does include out of hours work)
  • Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines
  • One year prior technical (IT) exposure/experience highly favorable, preferably in an operational environment
  • An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
  • Ability to be flexible in working hours and shift patterns to provide cover for operational requirements
  • Vendor certification of the following: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
  • Telecom knowledge including VOIP / SIP and mobile technologies
  • IT Installation Install IT hardware such as PCs, printers, accessories, servers, networking devices, and Broadcast equipment such as Wide Orbit Automation, as needed. Install desktop software required by employees to properly satisfy their business requirements as directed by the Chief Engineer. Proper hardware and software installation includes adherence to Long Island Radio and Cox security standards and best practices
  • IT Maintenance:Troubleshoot and repair issues that arise with computer network, IT hardware, and IT related Broadcast equipment or software in a timely manner. Provide alternative equipment, software, or procedures if necessary to allow business to continue normally. Overall connectivity; local servers, internet, VPN, Wi-Fi, and corporate resources. Back-up, recovery, patching, update tools, and monitoring
  • IT Configuration Set up hardware and software to accommodate users and system needs properly and review to ensure that changing needs are recognized and handled
  • Phones Implement, maintain, troubleshoot, and configure the various phones used at Long Island Radio. This includes VoIP, POTS, mobile phones and Tablets
  • Networking Perform basic network functions such as cabling end-user equipment and connecting to network switches, document network connections, and basic network connectivity troubleshooting
  • Assist Engineering Maintenance and Operations Staff The Technical Support Technician will also be called on to assist the Engineering Maintenance and Operations Staff with technical, but not necessarily IT issues such as cabling/wiring. (S)he will do so to the best of her/his abilities and knowledge
  • Security Always work to maintain Long Island Radio and Cox security standards and always be aware of vulnerabilities and take steps to minimize or eliminate those vulnerabilities
  • Prioritize Tasks When multiple tasks require attention, the Technical Support Technician must prioritize the jobs to ensure that on-air operations and on-air support receive priority
  • Discretion The IT Support Technician will necessarily have access to system, files, data, and information that is considered sensitive and confidential. (S)he will be required to maintain and protect the confidentiality of this information at all times
  • Teamwork / ProfessionalismThe Technical Support Technician will be working with every department and group at Long Island Radio. (S)he shall do so in a professional manner and work within a spirit of teamwork
  • Microsoft Windows 7, 8, 10
  • Microsoft Windows Server 2003 / 2008 / 2012
  • Server Raid & DHCP
  • Networking – LAN (Cisco), WAN, Wireless, VPN
  • Adobe Products (Audition)
  • Desktop / Network Security
  • Software / Hardware Installation
  • Help Desk Support
  • VoIP Phone Configuration / Support
  • Troubleshooting all facets of desktop / network IT issues
  • Mobile Devices – Phones and Tablets
  • Printers, Scanners
  • Maintaining & repairing 50-200 computers
  • Troubleshooting of software/hardware issues
  • Reload and repair PC as needed
  • Phone System knowledge
  • General Server/network support
  • In-depth knowledge of windows XP thru Windows 10 (Both 32 and 64 bit)
  • Working Knowledge of Windows 2003 thru 2012r2 Server
  • Computer Hardware
  • Home Routers (Dlink / Linksys)
  • Working Knowledge Linux
  • Associated Degree
  • Certifications Microsoft A+
  • Client software includes Microsoft / Linux
  • Minimum 5 years experience
  • All Microsoft Operating Systems
  • Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Linux Operating Systems
  • Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. The Engineer will develop the standards and enforce documentation of the infrastructure as well as maintaining an accurate list of inventory and asset management. This position will require working with other IT teams to assist in supporting an enterprise level IT infrastructure and deploy new technology while adhering to best practices
  • Availability to travel up to 75% of the month, including domestic and international
  • Advanced knowledge of network protocols including DHCP, DNS, ACL MAC Filtering
  • Advanced knowledge of Checkpoint firewall implementation and troubleshooting
  • Must be familiar with PowerShell scripting, creating .bat files, and group policy
  • Have advanced experience supporting Cisco protocol routing and switching
  • Advanced working knowledge of Microsoft Office products, including Microsoft Visio
  • Have significant understanding of Java and constraints of versioning
  • Excellent organizational and time management skills and be self-guided for a range of related semi-complex tasks
  • Excellent customer service and advanced technical support skills for resolving semi-complex issues
  • Must be able to articulate technical information effectively to customers and vendors to assist in remote troubleshooting
  • Works independently under the direction of immediate manager
  • Independently resolves 95% of all cases assigned
  • Leads the planning for client and application upgrades
  • Must have knowledge of Windows 7 and Windows 8 platform and experience building images to deploy multiple computers at a time
  • Advanced knowledge of Active Directory administration and domain troubleshooting
  • Knowledge and experience with any of the following airport common use platforms
  • Ability to recognize, analyze and troubleshoot end-user problems. Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue. Ability to recognize issues that go beyond the scope of Level 1 service and make accurate referrals to other members of the IT Team. Ensures timely and accurate problem resolution and highest performance levels and overall consistency of bank hardware/software. Prepare various reports for management and auditing purposes. Process IT access level request forms. 70%
  • Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up with client to ensure the issue on the ticket has been successfully resolved. Prepares and maintains Support Desk documentation and procedures 30%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
  • 2 years computer related work experience in multiple platforms (including Network, Internet and Telecommunications)
  • Basic knowledge of Desktop technologies
  • Basic understanding of Networking
  • Proven ability in diagnosis and resolution of technical problems
  • Excellent written and verbal customer services skills required

Lead IT Support Technician Resume Examples & Samples

  • Provide support to end users for IT related issues and maintain IT platforms on the vessels
  • Maintain and support virtualization (Hyper-V)
  • Identify and recommend computer technological improvements, which may enhance the information systems on the vessels
  • Active Directory and Group policy management and support
  • Provide and maintain a secure operating environment (anti-virus software and policies)
  • Provide on call support, on a rotating basis once every 4 weeks, for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
  • Maintain and develop Standard Operating Procedures
  • ITSM processes like change management and problem management
  • Playing a part in major global organisational improvement project
  • Helping to implement global standard IT processes for service and support
  • Participating proactively in new regional MGIS IT Account Management team
  • Developing core IT skills related to global support management
  • Insight into local business practices and challenges worldwide
  • Gaining insight into local business practices and challenges worldwide
  • Implementing an improvement project as part of a Green Belt certification
  • Primary role is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling etc
  • The majority of MGIS IT services will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving and will be responsible for fulfilling those services which require physical onsite presence, and assisting the remote support teams
  • The Global Service Desk (GSC) will be the single point of contact for all user requests and incident reporting. This global standard support process will drive the workload and priorities of the Technician who will be responsible for taking action on those requests for services which are assigned to them and for meeting agreed service levels
  • Secondary role is acting as a local project co-ordinator for hardware/software updates and rollouts, country cluster and/or regional infrastructure consolidation activities (driven at regional or global level) and support for other technical projects
  • As part of the Account Management team, it will be important that this Technician establishes good working relationship with the ML business and other APMM (A.P. Moller–Maersk) Business Units where these are supported, and provides best in class customer service within the framework of MGIS IT processes, standards and architecture. They will communicate and help bed-in locally MGIS’s IT standards and strategies relating to local IT support
  • Because of the continuous nature of change within the ML organisation, this Technician may find himself/herself in situations where service improvement is required or tasks fall outside of the specific role of workspace management. In such cases this Technician should take a practical approach to a solution which upholds and reinforces standard processes, minimises impact to the business and ensures that any lessons learned are incorporated into subsequent process and service improvement
  • Thorough knowledge of Microsoft Windows Operating Systems (Windows 7)
  • Thorough knowledge of APMM / MGIS standard desktop software including Microsoft Office, Exchange / Outlook
  • PC hardware and peripheral troubleshooting skills (including IP printers)
  • Basic server and network troubleshooting skills
  • Knowledge of File and Print services, Active Directory
  • Willing to learn APMM / MGIS global architecture framework and standards
  • Willing to learn MGIS IT processes and organization
  • ML Business, Change management and Risk Management awareness
  • Understanding of basic Service Delivery concepts (ITIL)
  • Project co-ordination
  • People skills
  • Ability to supervise team members
  • PC hardware support
  • Imaging of new desktops/laptops
  • Manage daily tape backups and offsite storage rotation
  • Troubleshoot various hardware/software issues
  • IS Purchasing/Inventory
  • Drive efficiency to operational processes through process improvement and solutions that drive automation and optimization
  • Develop and support technical solutions that enhance operational performance
  • Create specialized tools and reports that are professional, user friendly, and scalable
  • Ability to analyze an existing process and work in conjunction with operations to implement a technical solution
  • Willingness to support multiple locations. (Rancho Cucamonga and Fontana)
  • Ability to work in a cohesive environment with Regional, Corporate, and local teams
  • Process improvement and data analysis skills
  • Experience troubleshooting computer hardware and Windows operating systems
  • Programming experience: VBA, SQL is a plus
  • PowerShell experience is a plus
  • Able to self-teach needed programming technologies
  • Support of Cerner's collaboration Centre
  • Audio/Visual infrastructure support
  • Support of sales and marketing events such as trade-shows
  • Collaborating with Cerner technical support teams supporting server, telephony, network, and security infrastructure
  • Interfacing with 3rd party support providers and partners
  • Recognizing and reporting incident and problem areas using Cerner's defined processes
  • Providing technical resource to key projects as required. Adherence to client access, regulatory requirements, quality standards, and client notification policies and procedures are primary functions of the role
  • Bachelor's degree in Computer Science, Information Science, or equivalent experience in related fields desired
  • Minimum of 2 years of experience in service desk environment
  • Experience with installation, configuration & troubleshooting of Microsoft desktop operating systems and office products desired
  • Proven experience troubleshooting and proposing solutions in a medium to large business environment
  • Effective verbal and written communication, customer service and telephone etiquette skills
  • Ability to carry a mobile phone and participate in on-call rotation
  • Ability to work an "off hours" shift as needed
  • Ability to work multiple projects and processes simultaneously
  • Ability to travel (20-40%)
  • Working knowledge of the following technologies would be beneficial: Windows 20xx Server, Cisco IOS, Cisco WebEx, Microsoft Skype for Business / Lync Communications Server, VMWare, Citrix
  • Experience with Cisco and Foundry switches, Cisco routers, network cabling is a plus
  • Experience with Phone (IP PBX) is a plus
  • Experience administering and troubleshooting WAN/LAN preferred
  • Cisco CNA certifications is a plus -MCSE Certification is a plus
  • Additional language skills (French, Spanish) are desirable
  • Certified professional (A+ preferred)
  • High School Diploma or GED Equivalent required; Associates Degree in Computer Science or IT preferred
  • Minimum of 2-4 years of experience in a technical support environment, primarily technical phone support
  • Works closely with, and at the direction of, the Manager, IT to perform daily tasks related to the support and training of, and collaboration with, technology users in every department
  • Becomes familiar with IT technologies, solutions, and network designs specific to Robertson
  • Installs and supports peripheral IT hardware such as monitors, keyboards, printers
  • Manages and tracks progress of issues via a Help-Desk ticket management system
  • Installs, configures, upgrades, and troubleshoots approved software packages such as Windows, Office, and other business applications
  • Performs hardware troubleshooting, replacement, and upgrades to existing computer equipment as needed
  • Effectively presents information and responds to questions from colleagues
  • Provides telephone, in-person and online support to end-users
  • Performs virus and malware remediation
  • Provides updates, status and completion information to managers and/or users, via voice, e-mail or in-person communications
  • Escalates problems to software or hardware vendors when appropriate
  • Provides initial training on systems and applications
  • Rotates and logs back-up media
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; proactively looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in work product
  • Adhere to Export Control and Technology Control Plan (TCP) as applicable to job function
  • Adhere to Compliance Plan and Employee Policy Manual
  • Please note this job description is not designed to cover nor contain a static listing of activities, duties or responsibilities. Additional duties may be assigned
  • Technical knowledge of the techniques and procedures of software and hardware support and troubleshooting for multiple users
  • Two (2) years’ end-user support experience in a corporate business environment
  • Understanding of installation, configuration and troubleshooting processes for software, hardware, wiring, networking and peripheral equipment
  • Experience with MS Office Suite (Excel, Word, Outlook, PowerPoint; Project, Access and Visio as required)
  • Mathematical understanding consistent with the position requirements
  • Ability to read, write and communicate clearly and effectively in English
  • Ability to interpret a variety of instructions furnished in written, oral, diagrams, or schedule form
  • Strong customer service and company culture/ reputation orientation
  • SQL, Oracle or similar database technologies
  • ERP Software
  • Scripting languages (.Net, Java, C#, PowerShell, etc.)
  • Public speaking for training sessions
  • Provide primary level 1 and 2 support for IT related requests for employees at the above referenced locations
  • Provide support for printers, multifunction devices, copiers, shop floor tablets, PC’s and basic PC software such as MS operating systems, MS Office 365 software, and MS Skype for Business phone and conferencing systems
  • Assist the PA based help desk team with answering the help desk phone, monitoring and completing tickets in the ticketing system as submitted by employees and customers from multiple locations
  • Although remote from the central IT Team, position works very closely with this team on a daily basis
  • Assist with various webinars attended by large quantities of audience participation on a regular basis
  • Support SAP and Shop Floor systems processes including providing basic training to employees
  • Understand network security threats and solutions and monitor for possible breaches
  • Basic knowledge of network topologies, wiring/cabling, routers, switches and wireless networks
  • Communicate effectively verbally and in writing to personnel at all levels
  • Ability to establish and maintain effective working relationships with others and communicate effectively with non-technical individuals
  • Be organized and have the ability to multi-task
  • Ability to work effectively remote from a centralized IT team yet be committed to being an integral part of the team
  • Working knowledge of basic SAP and Shop Floor systems including troubleshooting techniques
  • Any experience supporting MS Office products, preferably MS Office 365 products and MS Windows 7/8/10 desktop products
  • Experiencing supporting and troubleshooting PC’s
  • Experiencing supporting MAC’s in a business environment is a plus
  • Previous experience working in IT in a manufacturing environment is a major plus
  • Demonstrated ability to work remotely effectively is a major plus
  • Experience with MS Lync/Skype for Business Voice products a plus
  • Experience with HP ProCurve and Cisco wireless networking equipment a plus
  • Any previously received awards or commendations for providing excellent customer service is a plus
  • Must be able to lift 50lbs. This involves receiving, storing, installation and removal of IT equipment including copiers, printers, PC’s, supplies, etc
  • Troubleshoot and resolve hardware, software and voice/data communication systems issues
  • Responsible for Microsoft Office, 3rd party and custom software applications support
  • Purchase, configure, deploy and support workstation and lab systems
  • Manage and support mobility, including monitoring usage, device purchase and refreshes
  • Monitor security applications and usage
  • Resolve or re-assign helpdesk requests through ticketing system in a timely manner
  • Write concise, informative documentation
  • Participate in on-call rotation and escalate calls/tickets when necessary
  • Create and modify documentation for helpdesk operational standards, policies, and procedures
  • Follow all operational standards, policies, and procedures
  • Must use Service Desk Software such as Remedy Force for day-to-day operation
  • Receiving and distributing HW to end sers
  • Preparing new/reused PCs
  • Make sure we keep our SLAs towards the end users
  • Solve incidents that require onsite presence or requires special knowledge
  • Take end-to-end ownership of hard-to-solve and slow moving incidents
  • Report and update the IT Service Management application to reflect the incidents current state and the work that has been carried out
  • Document processes and solutions for knowledge sharing
  • Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application
  • Detect patterns in observed incidents and raise this as problems
  • Providing input for process and service improvements
  • Share own observations, ideas and customer feedback with the rest of the team as well as management to drive “world class” support
  • Participation in support-related projects in the role of expert and/or project coordinator
  • Provide an enhanced support service for VIP’s where appropriate and ensure that the service delivered is seen as best in class
  • Support for other locations \ offices as appropriate, either via use of remote tools or ad hoc site visits (this will require some travel)
  • Provide second level employee support for technical inquiries received via phone, email, and messaging applications
  • Assess the nature of problems and resolve issues
  • Troubleshoot software and hardware issues on laptops, desktops, and/or tablets
  • Log or record support tickets and/or cases
  • Assignments and job duties will require the following skills: hardware and software troubleshooting, Windows OS administration (XP / Win7 / Win10)
  • Ability to image and load/diagnose applications, drivers, and computer components
  • Must have excellent diagnostic documentation, communication and customer service skills within a strong team oriented culture
  • Provide first tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support
  • Respond to and resolve group or guest user issues
  • Provide mobile device support for cellphones and tablets
  • Troubleshoot and escalate hardware, software and application incidents for 3rd party service vendors
  • Provide workstation hardware and software maintenance and support (200+ Workstations)
  • Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems
  • Build hardware using PC imaging system and install/remove applications
  • Perform technical tasks on projects
  • Basic understanding of the following technologies
  • Microsoft Operating Systems, Windows 7 & 8.1
  • Cellular and tablet technologies, OS, and applications (iOS, Android)
  • Basic Active Directory functionality
  • Wireless and networking knowledge
  • Telecommunications knowledge
  • Basic PC hardware knowledge
  • Excellent incident identification and problem solving skills
  • Requires excellent verbal and written communication skills
  • Ability to interact professionally and effectively with all levels
  • Must be strong at both working as part of a team and independently as required
  • Ability to prioritize workload based on business needs and perform duties under deadline pressure
  • Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
  • Detail-oriented and dedicated to follow-through in all work
  • Accept technical support calls and emails to the I.T. Department and track issues to resolution via an enterprise help desk system
  • Troubleshoot and resolve end-user hardware, operating system, and software related problems
  • Troubleshoot and resolve basic network and server access problems for end users
  • Troubleshoot and resolve issues with voice communications (i.e., VoIP telephones) and voicemail systems
  • Analyze and forward support issues that cannot be addressed by the Helpdesk to appropriate IT personnel
  • Install, configure, and test laptops/desktops, mobile devices, peripherals and software
  • Responsible for new user setup including user account creation and image based hardware deployments
  • Maintain inventory of hardware devices and software licensing
  • Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency
  • Complete assigned companywide rollouts of upgraded desktops, laptops, monitors and other computer equipment
  • Develop and update help desk documentation and procedures
  • Assist employees using Microsoft desktop operating systems (Windows XP, Windows 7) and applications. (Outlook, Word, Excel, PowerPoint, Visio, etc.)
  • Develop technical knowledge and troubleshooting skills on internal applications and IT environment
  • Experience supporting Windows desktop operating systems required
  • Experience supporting Microsoft Office required
  • Working knowledge of laptop/desktop/peripheral hardware required
  • Willingness and ability to take calls after hours and on weekends required
  • Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required
  • A relevant Microsoft or CompTIA certification is preferred
  • Working knowledge of Active Directory preferred
  • Working knowledge of OS image creation and deployment concepts and best practices preferred
  • Working knowledge of networks and network cabling preferred
  • Working knowledge of automated software deployment mechanisms preferred
  • Must be interested in working the 10:00AM-7:00PM shift*
  • Provide first level contact via phone, chat and email support and convey resolutions to customer issues in a customer friendly fashion
  • Diagnose, resolve and/or escalate problems (i.e. System applications, PCs and Microsoft Outlook, Word, Excel)
  • Interface with other groups to resolve problems and close issues
  • Ability to handle high volume of calls, emails, and chats in a customer friendly fashion
  • Associates degree in a business/technical discipline, completion of a related vocational or certification program and/or 2 years related full time professional IT experience
  • Experience with Microsoft System Center Configuration Manager (SCCM) or other software installation and compliance tools
  • Experience with monitoring work load and prioritizing call tickets
  • Excellent customer service skills; good analytical, troubleshooting, and problem solving skills; above average oral and written communication skills; effective team player

Senior IT Support Technician Resume Examples & Samples

  • Manages all aspects of hardware within End User Computing environment
  • Oversees the distribution of and implementation of Laptops, Tablets, Mobile devices, Desktop computers, data devices, telephony, peripheral equipment and software within established standards and guidelines
  • Manages and oversees all printers, Scanners, Copiers and Multifunction devices within Bloomington, MN and Warsaw, IN locations; manages Multimedia environment consisting of Projectors, Conference room systems and displays
  • Trains and orients office staff and IT Staff on use of hardware, software, IT policies, SOX policies, and best practices
  • Manages and maintains end user backup environment, including license allocation, device enrolment, File Sharing and Schedule
  • Manages and Maintains: Active Directory Objects, Groups and OU Structure, Exchange Mailboxes, Distribution Groups and Distribution Lists; Single Sign On Application Access
  • Managing the US support towers and ensuring they are allocated and managed to closure and ensures all incident and requests are registered and handled in an efficient, accurate and complete manner
  • Works with vendor contacts to resolve technical problems with desktop computing equipment and software. Works with procurement and vendors to purchase and distribute hardware and software including proper disposal
  • May participate in support rotation to provide EUC support to US region
  • Responsible for the level 1/ level 2 local maintenance of the GANE IT infrastructure and applications with close coordination to the global IT support organization
  • Responsible for GANE Help Desk and on-call activities
  • Business Understanding
  • Quality Advocate
  • Basic Project Management
  • Training of Users
  • General-purpose Application Skills
  • Helpdesk Coordination
  • 2 or 4 year college degree in IT related field or equivalent work experience
  • Certification in computer software programs are often helpful in these positions, but not required
  • 2-5 Years’ Experience in related IT field
  • Solid working knowledge of multiple operating systems, hardware, networking, e-mail, and software
  • Energetic forward-thinking and creative individual with high ethical and work standards
  • Ability to manage multiple projects/issues and stay focused
  • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy, especially Microsoft software
  • Ability to maintain a high level of professionalism and confidentiality
  • Excellent organizational skills to meet priorities and deadlines
  • Strong attention to detail in composing, typing and proofing materials
  • Ability to interact comfortably and professionally at all levels in the organization

IT Support Technician, Maternity Cover Resume Examples & Samples

  • Problem and Incident Management
  • Receiving, processing and delivering of standard and non-standard requests for mobile devices, accessories and home connections
  • Monthly/quarterly invoicing and reports for home connection, hardware and mobile traffic
  • Ensure that the day to day monitoring of spend vs budget
  • Responsible for the successful delivery of projects
  • Technical and organizational implementation of new solutions
  • Close cooperation with stakeholders and establishing awareness about the solutions internally
  • Vendor and Contract Management
  • Monitoring performance and ensure that the agreed services consistently meet KPI’s
  • Active participation in meetings with vendors for the improvement of processes
  • Continual Service Improvement
  • Inventory management - Ordering, sorting and maintaining a healthy buffer of inventory
  • Reacting to and being at the forefront of changing business needs
  • Process improvement

IT Support Technician Assistant Resume Examples & Samples

  • 1+ year experience required in supporting network administration
  • Cisco certifications a plus
  • Microsoft certifications a plus
  • Associate's degree (A. A.) or equivalent from two-year College or technical school
  • Ability to work independently (self-directed) as well as in a team-oriented, collaborative environment requiring minimal supervision Strong written and oral communication skills, strong work ethic
  • Experience supporting Windows operating systems, Citrix, desktop/laptop PC as well as Microsoft Office Programs. Understanding of TCP/IP networking and VoIP telephony
  • Ability to prioritize and execute in a high-pressure environment
  • Excellent customer service skills, including patience and understanding others
  • Must be detailed oriented, organized and able to multi-task
  • Provide helpdesk support for local and remote user groups
  • Troubleshoot hardware and software
  • General support for local infrastructure
  • General support for building conferencing and security systems
  • New employee setups (equipment setup and OS imaging)
  • Training end-users
  • Perform other duties assigned by the manager
  • Desktop support for Windows 7/8/10
  • Hands-on hardware (desktop, laptop, printer, mobile devices) troubleshooting
  • Creating/deploying OS images
  • Updating software and windows
  • Basic TCP/IP networking
  • Ability to support users both in person and remotely (Bomgar, RDP, etc.)
  • Microsoft Windows and Office Suite
  • Various other software (VMware, Kaspersky, Slack, SCCM, Shavlik, NAS, SAN, PowerShell, SQL, Active Directory and Group Policy)
  • Provide initial employee support for technical inquiries received via phone, email, and messaging applications
  • Assess the nature of problems and resolve basic support issues
  • Troubleshoot software and hardware issues. Log or record support tickets and/or cases
  • For more complex issues, transfer internal customers to second-level Help Desk Technicians
  • Performs complex tasks and completes assignments with little or no assistance
  • Fully proficient in discipline
  • Works under limited supervision with latitude for independent judgment
  • Typically requires three to five years of related experience
  • Position is working a 12 hour night shift
  • Play a part in major global organisational improvement project
  • Help implement global standard IT processes for service and support
  • Pro-active participation in new regional MGIS Account Management team
  • Develop core IT skills related to global support management
  • Opportunity to implement an improvement project as part of ITIL CSI model
  • Onsite Local IT Support
  • Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that are assigned to the IT Support Technicians team and/or cannot be resolved remotely
  • Desktop management
  • Support and advice for Facilities Management/Office Services regarding office move planning
  • Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
  • LAN cabling troubleshooting
  • On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
  • Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
  • Ensure that MGIS standard processes are followed for services provided
  • Provide a best in class service to our business customers
  • Procure requested hardware according to Maersk purchasing procedures
  • Support general OS/MS Office/other application running problems or corruptions
  • Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process
  • Assist the MGIS and business customers in identifying shortfalls in service delivery and implementing improvements or short term workarounds for same
  • Vendor Liaison
  • Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers, Telephony) and manage through to resolution
  • Management of equipment servicing through Maersk appointed vendors
  • Close liaison with Global Service Desk (GSC), GCC and other Centre and/or remote IT support groups
  • Thorough knowledge of Microsoft Windows Operating Systems (Windows XP 7 and greater)
  • Knowledge of File and Print services
  • Comptia A+ certification will be an advantage
  • Change management awareness
  • Risk Management awareness
  • Responding to service calls to troubleshoot reported problems and taking the necessary steps to resolve those problems. Configuring PCs and laptops as well as loading software, conducting audits and maintaining systems in optimum operational state. Running and terminating infrastructure cabling between workstations and communication closets
  • Device fleet management. Manage our large fleet of laptops, iPads, barcode scanners, industrial printers, Zebra/Motorola handheld RF devices including day to day maintenance and implementation of new technologies
  • Allocation and maintenance of IT equipment throughout the distribution centers and field staff
  • Responsible for the RMA and repair process for all devices under warranty
  • Tracking work activities, documenting resolutions and root cause analysis
  • Onboarding and offboarding employees. Support the HR team in setting up the technical needs of transitioning employees including reallocation and tracking of company assets
  • Manage small tactical projects and participate in larger strategic projects as needed
  • Effectively communicating events that impair business operations. Communicating impact, estimated time to repair and other business related issues are key components to IT’s commitment to provide excellent customer service
  • On-call for network and hardware related issues, after hours and weekend support is required
  • Must be highly self-motivated and customer-centric. Also, must be able to work independently, handle multiple priorities and is well organized
  • 2 year IT degree + 2 years of professional experience or equivalent overall experience
  • 2 years’ experience of supporting a medium-sized fleet of devices ( >200 devices)
  • 2 years’ experience supporting high mobility environments (warehouse, hospital, school, etc.). Experience with Motorola/Zebra handheld devices is a plus
  • Advanced skills in troubleshooting, configuring, and maintaining Windows 7, 8 and 10 workstations in a Windows Server 2012, networked environment
  • Excellent troubleshooting and diagnostic skillset
  • Basic networking knowledge & support including wireless, wiring, TCPIP, DHCP & DNS knowledge
  • Knowledge of warehouse operations logistics (inventory control, order processing, receiving, etc.)
  • Stand/walk for 8-10 hours at a time
  • This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. 40 hours per week. Occasional evening or weekend work may be required as job needs demand
  • Provide second tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support
  • Respond to and resolve second tier user access requests including Add\Remove\Change for Active Directory and Exchange
  • Manage mobile device, PC/laptop, acquisition, set up, and delivery
  • Provide LAN/WAN/Wireless incident management
  • Troubleshoot and resolve hardware, software and application incidents for 3rd party service vendors
  • Provide incident management when on call for hotel specific technologies
  • Perform advanced technical work on cross team projects as assigned
  • Escalate advanced technical problems to higher tier functions
  • 3) Solid understanding of the following technologies
  • Microsoft Operating Systems, Windows 7 & 8, Microsoft Office Suite
  • Active Directory functionality
  • Wireless, telecommunications, and networking knowledge
  • Advanced PC hardware knowledge
  • Hospitality technologies
  • 4) Excellent incident identification and problem solving skills
  • 5) Excellent verbal and written communication skills
  • 6) Ability to interact professionally and effectively with all levels
  • 7) Must be strong at both working as part of a team and independently as required
  • 8) Ability to prioritize workload base on business needs and perform duties under deadline pressure
  • 9) Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
  • 10) Detail-oriented and dedicated to follow-through in all work
  • 11) Ability to travel 10% overnight to remote sites
  • Provide direct support for various desktop technologies such as Computers, Laptops, Printers, and peripherals
  • Provide direct support for various commodity software products such as Windows Operating Systems, Microsoft Office, Adobe Products, etc
  • Provide direct support for internally developed business solutions
  • Provide direct troubleshooting of network and connectivity related issues
  • Play a role in troubleshooting employee incidents and gathering appropriate information in order to escalate correctly within the IT Organization
  • Play a role in identifying recurring/chronic technical issues in our environment and taking appropriate steps to escalate and resolve
  • Assist the IT Department with desktop hardware upgrades in the Home Office and/or Field Office locations
  • Assist the IT Department with monitoring critical infrastructure or business solution components
  • For all activities, ensure that adequate knowledge base and ticket information is maintained within the IT Service Management application
  • For all activities, utilize high quality customer service skills when engaging employees, coworkers, and partners
  • Assist in special projects or other duties as needed
  • Support and maintain computers in both Windows 7, Windows 10 and Mac desktop environment
  • Support of mobile devices (Apple, Android)
  • Configuration and support of printers in a Windows and Mac network environment
  • Support and troubleshooting of common desktop applications to include, but not limited to: Microsoft Office Suite, McAfee hard drive encryption, Antivirus and Host Intrusion Prevention, eID and Smart Card middleware and hardware, Endpoint backup software, Adobe Acrobat, and Microsoft Lync/Lync EV
  • Perform remote desktop support utilizing remote assist applications (Lync, Bomgar, etc.)
  • Document & follow processes, procedures, knowledge articles related to support environment
  • Perform server & network equipment installation (rack & stack) and basic troubleshooting and maintain site documentation
  • Bachelor's degree with minimum 3 years of experience in desktop support in a large corporate environment. Additional experience in desktop support will be considered in lieu of a Bachelor's degree
  • US Citizenship required and able to obtain a federal security clearance
  • Experience in supporting Mac OS and iOS devices
  • Microsoft Visio network documentation experience
  • MCP/MCSA/MCSE, A+, Network+, Security+
  • Knowledgeable with all Windows OS’s and hardware installation roubleshooting
  • Proficient with Microsoft Office suite and in tune with developing technologies
  • Advanced troubleshooting and analytical skills
  • Background in a Multi-tasking challenging environment
  • Strong verbal and written skills required
  • Experience supporting Office 365
  • Some router and switch configureation and support a plus
  • SharePoint administration as plus
  • Associates Degree (AS) in a computer science curriculum is a plus
  • Comptia A+ and / or Network+ Certified is a plus
  • Microsoft Certified is a plus
  • Ability to write reports, business correspondence, and training procedure manuals
  • Ability to effectively present information and respond to questions from managers, and users
  • Hardware setup and trouble shooting
  • MS Office support
  • Hardware installation and set up
  • End-user support experience
  • PC image and deployment experience
  • Actively listens to client issues and concerns asking probing questions to clarify and thoroughly comprehend the situation
  • Formulates and clearly communicates suggested courses or action to address problems and concerns and identifies and recommends opportunities for improvement in system stability, security and performance
  • Identifies system improvements by evaluating system performance
  • Provides easy to understand answers to clients by identifying problems, discussing options available and assisting clients in implementation and support
  • Upgrades system performance by tuning and configuring systems
  • Protects system information by preparing and testing disaster recovery procedures
  • Documents actions by completing forms, reports, logs, and records
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
  • Install and configure VTC codec equipment and support of desktop or room based VTC suites
  • Upgrade current software and hardware already in operation
  • Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
  • Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
  • Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
  • Performs video camera and audio recordings
  • Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
  • Sets up and operates audio system for live events and ceremonies, and assist video production requirement
  • Train techs and end users to operate AV/VTC equipment
  • Conducts site surveys to establish AV/VTC equipment customer requirements
  • Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment
  • Job requires some travel and overnight stays
  • Provide helpdesk/desktop support for firm
  • Administer domain user accounts, (Active Directory)
  • Administer E-mail (Exchange 2008)
  • Administer phone system (Cisco)
  • Administer and deploy user laptops (Dell)
  • Administer and deploy applications (All)
  • Troubleshoot Design applications (AutoCAD, Revit, SketchUp, Adobe Creative Cloud)
  • Troubleshoot small and large format printers
  • Maintain desktop and mobile security of firm
  • Report to and assist Director of IT with on-going projects
  • Collaborate with IT consultants to manage IT infrastructure
  • Proficiency with trouble shooting
  • Commitment to learning, staying relevant in technology
  • Bachelor's degree in a relevant field (Information Technology, Computer Science, Architecture) AND/OR relevant IT certifications (MCSA, MCSE, VCP, CCNA)
  • At least 1-3 years of Windows desktop support experience
  • At least 1-3 years of Windows Domain Administration experience
  • At least 1-3 years of Network administration experience
  • Experience in an architecture firm and with design applications (AutoCAD, Revit, Sketchup, Adobe Creative Cloud, Newforma, Deltek Vision and others)
  • Provide PC hardware and software support
  • Extensive knowledge in current Windows OS and Office applications
  • Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues
  • Install, administer, and troubleshoot computer hardware, software, and peripherals on site and remotely
  • Identify opportunities that can improve quick deployment of systems
  • Maintains call logs and solutions in Help Desk database
  • Uses a variety of advanced tools to support remote locations in the US and Latin America
  • Provide quality customer care in a fast and efficient manner
  • May occasionally works outside the normal business hours
  • Must have a minimum of 2 years of College
  • 1 year hands-on experience as a Support Technician
  • Systems analyst and multi-platform applications
  • Provide desktop computing support to Flextronics staff
  • Assist with projector setup, video conferencing and other meeting needs
  • Assist with the maintenance of several in-house applications
  • Help new employees learn to use Flextronics application

IT Support Technician Information Technology Consultant Resume Examples & Samples

  • Current Windows operating systems, MS Office applications, and PC laptop and desktop platform hardware in an Active Directory environment
  • Campus enterprise computing systems and users
  • Operating system and application installation, troubleshooting, and configuration
  • Desktop and network printer installation, troubleshooting, and configuration
  • Research techniques, information gathering, and reporting
  • A variety of desktop peripheral devices (printers, scanners, webcams, etc.) and the various connection mechanisms associated with those devices (USB, Firewire, Thunderbolt, etc.)
  • Supported desktop remote communications and networking applications and protocols
  • Desktop application and virtualization
  • Desktop computing and information security policies and technologies
  • Project management methodologies
  • Encryption requirements
  • Macintosh (Apple) operating systems
  • Strong written and verbal skills and the demonstrated competence to effectively present information in either format
  • Strong customer service and relationship skills
  • Demonstrated skills to manage projects and successfully accomplish tasks assigned
  • Skilled at identifying usability issues and making recommendations for updates and improvements
  • Analyze problems, propose and develop innovative solutions
  • Identify, analyze, and determine user needs
  • Interpret client and end-user needs
  • Develop, organize, and implement business processes
  • Research, recognize trends, and evaluate new and emerging technologies and advancements
  • Successfully proof the work of others and offer solutions
  • Provide productive performance feedback
  • Assign work, train, oversee and assist others in completing work assignments
  • Independently manage busy workload, multiple priorities and projects with frequent interruptions and schedule changes
  • Effectively work and communicate with others in a collaborative environment
  • Be service-oriented, creative, and diplomatic
  • Adjust to change (e.g., work environment, technology, responsibilities adjustment)
  • Other related IT certifications (A+, Microsoft Certified Professional, etc.)
  • Recent experience with SCCM, Casper Suite, or other desktop management platforms in an enterprise environment
  • Experience working in higher education
  • The selected candidate must pass a post-offer pre-employment physical examination
  • VCenter Admin Skills
  • VMWare Familiarity
  • Basic AD Familiarity
  • Remote Desktop and other Terminal Services software (i.e. VNC, Teamviewer, etc)
  • How to stop/start programs and services
  • How to copy/move software and data from data storage devices
  • Working knowledge of Windows Permissions
  • How to install software
  • What TCP Ports are and how they can be used
  • Basic connectivity tools and troubleshooting
  • Understanding of DHCP and Static IP Addressing
  • Directly provide onsite/remote, or work with third party vendors, support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phone/PDAs, network printers, server and network hardware, WMS equipment, computer room/network wiring closet facilities, and phone systems
  • Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurateDelivery of Sustainable Cost Advantage Program
  • Conduct software testing and installation in support of application packing and deployment
  • Documentation - Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self assigning tickets, following up on tickets and providing resolution
  • Image Management – responsible to ensure standard McCain PC images are applied and maintained on McCain assets
  • College diploma or equivalent
  • Minimum technical certifications, A+, preferred Microsoft certifications
  • 3 - 4 years’ experience is required/desirable for candidates applying for this position
  • Awareness of new desktop technologies and their value to our operation
  • Serve as the daily IT help desk for 100+ office environment
  • Daily troubleshooting
  • Service IT ticket requests (software logins, hardware functionality, phone and phone headset functionality, fax machines, etc.) in an organized, efficient manner and with customer (employee) service as a goal
  • Communicate consistently with IT System Administrator about ongoing tickets, delays and issues as they arise
  • Maintain computer and projector functionality for multiple conference rooms
  • Maintain a security IT environment to protect on-site hardware
  • Maintain fingerscan security database
  • Create multiple accounts (Gmail, Slack, internal applications) for new employees
  • Delete accounts (and delete access to software) for off-boarded employees
  • Maintain constant communication with HR and CPO about on boarding
  • Assist in routine software and hardware updates
  • Work on IT-related projects as assigned
  • Perform network and active directory administrative and other duties as assigned
  • Help move and re-set mobile work stations for a dynamic open office environment
  • Raise up issues of concern about security, software, company policies
  • ​Building emergencies (oncoming weather event, flooding, etc.)
  • Emergency termination (closing out accounts, access, etc.)
  • Associate’s degree or higher in a technology or computer-related field
  • At least 4 years of position-related experience
  • In-depth knowledge of applicable data privacy practices and laws
  • Completely current with the latest technologies
  • Be dependable (on time)
  • Be accountable (acknowledge mistakes and be part of the solution)
  • Inquisitive by nature
  • A desire to learn, master and adapt
  • Commitment to company values, mission and vision
  • A desire to be EPIC

End User IT Support Technician Resume Examples & Samples

  • Background check / drug screen; Must be able to qualify for a Department of Energy Q Level Security Clearance
  • Candidates local to Oak Ridge / neither per diem nor relocation offered
  • 2 – 5 years of hands-on experience working in an end-user desktop support role or computer operations environment required. An equivalent combination of education and/or experience in may substitute for education on a year for year basis. BS degree preferred
  • The ability to qualify for a Department of Energy Q Level Security Clearance
  • 2+ years of end-user and phone support within a small to large size business network environment
  • Experience and comfort working in a fast-paced and challenging environment
  • Candidate should exhibit the passion and commitment to provide the highest level of professionalism to the organization
  • Strong Windows Systems Administrations skills with Windows Server 2008 R2 through Windows Server 2012
  • Experienced Troubleshooting and Operational Skills with Windows Microsoft Windows 7, Windows 8, Windows 10
  • Experienced Troubleshooting and Operational Skills with Windows Microsoft Office 2010 to 2013
  • Experience with Remote Desktop support
  • Advanced printer / peripheral device troubleshooting
  • Entry Level Knowledge of TCP/IP, DNS and DHCP
  • Remote support for smartphones and tablets
  • Enjoys working in a collaborative team environment
  • Ability to perform multiple tasks concurrently and respond to emergency situations effectively
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Coordinate installation, maintenance and support schedules between Vendors/Suppliers who provide information technology services
  • Perform user administration duties
  • Provide off-hours support as required
  • Review Backup logs to ensure core systems are performing properly
  • Perform Cyber Security prevention and response related tasks as directed
  • Bachelor degree in Computer Science or related field or an equivalent combination of education and experience
  • Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems
  • Ability to function effectively in a hectic and stressful environment
  • Ability to multi-task and follow through with user requests for assistance
  • Must possess strong, documented attention to details and customer satisfaction
  • Basic spoken and written English
  • Strong knowledge of Cisco & Polycom Video system(MCU, TelePresence, Jabber client, WebEx)
  • Experience in network support and voice system support
  • Have 3yr solid experience to provide audio/video conference support in large enterprise
  • Have knowledge and experience in networking and server administration
  • Work hard, open-minded
  • Have experience in working in global company is a plus
  • Excellent communication with end-user and co-workers
  • Provide direct customer service and technical support to users as required via phone, e-mail, and in person
  • Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing
  • Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
  • Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades
  • Familiarity and expertise in various operating systems (Windows 7/8/10)
  • Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
  • Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc
  • Able to lift 50 lbs. occasionally
  • Participate in IT On call rotation
  • Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Experience installing software, patches, updates on Desktops, Laptops
  • Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems
  • Configures workstations, printers, and other IT equipment
  • Establishes user account profiles
  • Coordinates moves and changes of IT equipment
  • Installs and runs cables
  • Provides basic IT troubleshooting
  • Minimum of two (2) years technology service delivery experience in a corporate and high availability environment, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices, required
  • Experience with service delivery modes, processes, techniques and tools, required
  • Knowledge of Microsoft Operating systems (7,10) and Microsoft Office Suite software, and Microsoft technologies required
  • Knowledge of Networking (TCP/IP, DNS), including Active Directory, DHCP, DNS, GPOs, etc., preferred
  • Excellent written and oral communications skills as well as analytical, organizational and customer service skills, required
  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
  • MCP, MCSE or MCSA certification, preferred
  • On-call rotation in work schedule, required

AV IT Support Technician Resume Examples & Samples

  • Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, Christie, LED/LCD/Plasma monitors and CMS systems
  • Daily maintenance and testing of briefing room audio/visual systems, PC’s, guest devices and hallway interactive displays
  • Contribute to and assist in driving a consultative environment with the client through R&D of audio/visual technologies
  • Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation
  • This role may require flexible work hours to cover the 5:30 AM to 7:00 PM building operation schedule

AV / IT Support Technician Resume Examples & Samples

  • At least 2 years of progressive experience in AV, IT, systems or related field
  • Experience in a hotel or related industry
  • Must be proficient in MS Windows, Company approved spreadsheets and word processing and in the operation of all hotel-specific systems
  • Demonstrated experience configuring, installing, and resolving problems with all Windows OS platforms along with Mac OS X operating systems and general desktop applications (MS Office)
  • At least 3+ years working with Active Directory, in a Windows Domain Environment
  • Demonstrated experience configuring, upgrading, and diagnosing problems with desktop and laptop hardware
  • Ability to provide troubleshooting and configuration assistance over the phone
  • Must be able to work independently and troubleshot problems without supervision or assistance
  • Skill in organizing resources and establishing priorities
  • Working knowledge of current software and tools used by Company (MS Office products, Adobe, RingCentral, Box, Okta)
  • Ability to proactively identify tasks that need to be done
  • Prioritize, monitor, track, respond, troubleshoot and resolve internal and external support requests received via the helpdesk ticketing system, the IT Support telephone, mailbox and Pivotal customer portal to completion
  • Assist and help escalate support issues to the Software and Infrastructure teams as needed to accomplish resolution of issues
  • Update and help prioritize and assign support request tickets to insure the customer is kept aware of current status of the issue and work being accomplished per established SLA’s
  • Report and escalate to management as needed for issues requiring such input and guidance
  • Respond to system pages relegated to support requests in accordance with on-call procedures including the acknowledgment of urgent requests in accordance with established SLA’s
  • Manage the projects related to Installing new workstations, upgrade hardware and software (applications and Operating Systems), as needed and ensure that all laptops and desktops are properly configured and contain the current malware and virus definitions
  • Provide temporary assets as requested to support the business when requested
  • Mentor and redirect others in the execution of the projects and provide training for level 1 and II Technicians as needed
  • Maintain user account information including access rights, security and system groups, administer phone system and document and maintain all asset computer inventory up to date
  • Support training and conference initiatives as required by the business both onsite and offsite as requested by the business
  • Where appropriate, collaborate with and support Technology Services security initiatives, adhering to security related processes and policies and supporting audit related requests for information and ad-hoc information requests submitted by the Security Manager
  • Associates degree in a related field of computer science or equivalent experience with certifications
  • 6+ years’ experience in IT desktop support, trouble shooting and analysis including technology project execution related to technology uplifts
  • Familiarity with PC/Laptop hardware/components, MS Exchange, Active Directory, antivirus such as Kaspersky and antimalware such as Malwarebytes or similar. Desktop operating system migration project experience highly preferred. Windows 7 to Windows 10 migration highly preferred
  • Ability to work non-standard hours as needed to perform system upgrades, maintenance and changes
  • Strong mentoring skills and ability to teach new technologies to support staff as required
  • Strong project management experience including project planning and execution
  • Must be a detail-oriented self-starter who can work independently
  • Familiarity supporting with Citrix, MDM and VPN technologies
  • Strong ability to work unsupervised to provide supervision of daily technical issues and support to team members as required
  • 6-8 years: This position will perform moves, adds and change maintenance to workstations and printers. Mentoring, project management of IT Support related roll-outs and technology uplifts are a primary part of the role

DC / IT Support Technician / PM Shift Resume Examples & Samples

  • Ensure building is current on all software releases and in line with corporate standards
  • Communicate changes and system information using understandable terminology
  • Start time for shift may be between 3PM- 11PM
  • Provide daily operations and systems support to the business
  • Respond to and update incidents / requests in a timely manner
  • Provide advice and guidance on issues appropriate to his / her working area, ensuring that the relevant stakeholders receive timely warnings / advice of implications Utilise software applications in support of incidents/ requests
  • Conduct daily network backup operations
  • Verify functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely and via telephone to all UK sites. Some international travel may also be required
  • Assist employees with computer problems and answer their questions
  • Provide direct support to IT Management in the US and UK
  • Liaise with internal / external / international stakeholders at all levels of the organisation
  • Proactively looks to improve the systems in the working area utilising best practice
  • Set up / configure / deploy new or replacement hardware devices in support of business requirements
  • Provide Tier 1 desktop/system support for local and remote users
  • Deploy user computers
  • Install, configure and update operating systems
  • Configure and manage printers
  • Support Cisco desk phones, voicemail and mobile device connectivity
  • Install, configure and support various business applications, including antivirus and security
  • Performs the installation, repair, and preventative maintenance of personal computer and related systems
  • Assists in determining suitable software to meet user requirements
  • Install software, patches, and updates on desktops, laptops and personal devices
  • Keep accurate tracking of all assets supported by Deskside
  • Provide 1st line technical support for end-users computers hardware and software, printers and its network connectivity
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users computers
  • Provide exceptional internal customer support and advocate for our external customer
  • Troubleshooting of all IT related equipment such as PCs, printers, and other end user devices
  • RMA and repair process for all devices under warranty
  • User and group maintenance: set-ups, deactivation, and auditing
  • Ongoing documentation of SOP’s and system documentation
  • Manage security settings and conduct regular security/configuration audits
  • Investigate and resolve multiple and diverse customer issues
  • Provide User Administration for multiple software platforms
  • Provide internal support and assistance for basic questions and best practices
  • Understanding of basic computer/network/telephony concepts and terms
  • Experience with the following operating systems: Windows, Macintosh OSX
  • Experience in Microsoft Office applications
  • Willingness to provide on-call support including weekends, nights, and holidays
  • 4-5 years of experience working as a technician in a high volume environment
  • Experience with the following operating systems: Windows, IOS, Red Hat Linux
  • Ability to travel once a year
  • Fluent in reading, writing and speaking English
  • 1 year experience in a similar role and/or a technical support position preferred
  • Experience working with computer software including Office 365 preferred
  • Experience working with Service-Now preferred
  • Experience with building and imaging of PCs is a plus
  • Knowledge of Microsoft SharePoint, Citrix, SAS also a plus
  • Provides Tier II customer support via phone and e-mail on all relevant business applications
  • Conducts trouble-shooting of PC hardware/software and printer problems
  • Uses expertise in customer service and technical knowledge to resolve issues surrounding usage and training on software and/or hardware products
  • Maintains current knowledge of relevant technologies
  • Resolves simple to mildly complex problems on the initial call and in cases where this is not possible ensures the issue is escalated as needed
  • Provides and uses knowledge documentation
  • Adheres to and maintains standard processes, procedures, and policies
  • Provides an exceptional level of customer service, meeting agreed to service levels, while working in a dynamic complex environment
  • Works under little supervision on day-to-day operations
  • Complete relevant reports as required
  • Maintain all records pertinent to the IT function
  • Promotes a continuous improvement mentality throughout
  • Collect VOC and communicate internally to optimize processes
  • Maintain a safe and clean working environment
  • Works afterhours as needed including on call rotation
  • Provide outstanding technical support and customer service to Burberry end users
  • Apply high quality technical resolutions to incidents and requests, according to service level agreements and KPI’s
  • Provide technical and administrative support for Burberry events
  • Advanced troubleshooting and problem solving for Windows or Mac hardware and software
  • Assist in asset management tasks
  • Actively contribute to knowledge management
  • Work alongside and collaboratively with wider Burberry End User Computing teams to resolve issues
  • Software and hardware deployment

Team Lead IT Support Technician Resume Examples & Samples

  • Manage support rota, sickness and holidays to ensure sufficient cover is provided to stores, offices and supply chain / logistics
  • Monitor service level performance and indicators, working with the IT Support team to collectively achieve targets, raising any concerns and performance issues to the IT Manager
  • Act as a point of technical and managerial escalation for the IT Support team
  • Plan and manage all support requirements for Burberry based events such as Showroom, ensuring sufficient and correctly skilled resource is provided
  • Manage daily workload of IT Support team, distributing work and managing ticket queues to ensure response times and service levels are met
  • Conduct weekly IT Support team meetings, focussing on technical issues and problems
  • Participate in service improvement and service management initiatives
  • Represent IT Support in weekly service management review meetings

IT Support, Technician Resume Examples & Samples

  • Maintain high customer satisfaction by representing IT courteously, professionally, and effectively
  • Responsible for first and second level support of IT systems in the Montreal office and Canada region including PC’s, printers, servers, and related IT equipment
  • Responsible for coordinating support of office building related IT issues such as network room power, UPS, HVAC, telephony and collaborative tools such as video conferencing
  • Provide first level troubleshooting for VoIP phone and network communications
  • Escalate & dispatch to senior level support
  • Troubleshoot daily problems and provide remote support
  • Install software, desktop/laptops systems and peripherals
  • Update documentation & provide basic training
  • Maintain and organize inventories
  • Manage and organize support information knowledge base
  • Out of hours contact for any IT related issues including disaster recovery
  • Follows standard operating procedures & policies
  • Post-Secondary Education graduate
  • 2+ years of pertinent experience
  • A+, Network & Microsoft Certified Desktop Support Technician preferred
  • Proficient with Windows desktop environment (Win 7, XP & Microsoft Office)
  • Proficient with
  • VoIP Telephony
  • Windows Terminal Server end user support
  • Mobile device support - Blackberry & iPhone
  • Printer technologies
  • Video conference & meeting room technology
  • Dell workstation hardware
  • Excellent communication & organizational skills
  • Bilingualism - English and French, spoken and written (essential)
  • Strong telephone and customer service skills
  • Availability to work overtime, as required
  • Proficient in Adobe Acrobat, Microsoft Office Products and Visio
  • Strong team player with solid interpersonal skills
  • Ability to collaborate with various departments and external organizations
  • Knowledge of installation and maintenance of Windows 7/10 operating systems
  • Skilled in troubleshooting laptops, desktop and peripherals
  • Understanding of commonly-used concepts, practices, and procedures for Microsoft technologies
  • Patience with and empathy for users’ needs, with all levels of technical aptitude
  • Proactive, takes initiative, good judgment, strong common sense
  • Demonstrates flexibility, enjoys teamwork, works well under pressure
  • 1) Windows 10 experience
  • 2) Experience setting up new infrastructures (new user setup, hardware configuration, printer set up, connecting devices to network)
  • 3) 4+ years of consistent experience (DTS/HD)
  • Advanced analytical skills, including process description, logic, problem diagnostics, and problem solving
  • Advanced technology hardware and software competency
  • Training in advanced hardware and software support through education or experience
  • Provide customer facing technical support
  • Dispatch/resolve user requests/issues to appropriate IS groups
  • Work closely with system administrators on projects
  • Assist Support Specialist with tasks as necessary
  • Record all received support calls
  • Engage in special projects as needed
  • Install, configure, maintain and repair all computer hardware and related peripherals
  • Maintain audio/visual equipment and support conference room operation
  • Distribute, install, maintain, manage and provide guidance on all networked and standalone PC software
  • Coordinate new installation and upgrade projects across functional areas
  • Work with Level 3 in the deployment of workstation security patching, software delivery, and configuration changes
  • Diagnosing and resolving technical issues
  • Undertaking small- to medium-sized IT projects as instructed by the IT manager
  • Supporting and maintaining MS Server/Desktops
  • Laptop and desktop support to include:Set up, configuration, software installation, security applications and upgrades, fault finding
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Ensuring all logs for equipment and users are maintained
  • Regional server maintenance, to include:Set up, configuration, installation of authorised software, application of patches and upgrades and fault finding
  • Recording and maintenance of software licensing
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Escalating IT issues to the IT manager where necessary
  • Providing support for Apple Macintosh systems
  • Preparing documents, meeting materials and correspondence
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Providing assistance and support to colleagues in IT-related matters
  • Ensuring that a high level of customer service and support is provided to all internal customers
  • Experience of working in large diverse network environments, knowledge of LAN/WAN technologies and TCP/IP
  • Knowledge of Microsoft Server technologies, Active Directory
  • Windows 7/10, BES 10, VOIP (ShoreTel)
  • ITIL foundation level qualification would be advantageous
  • MCP / MSDST
  • Prior experience of technical support in a customer-facing environment
  • Expert knowledge of laptop and desktop support on a Microsoft network
  • Expert knowledge of supporting MS Operating Systems and MS Office
  • Excellent communication and client facing/customer service skills
  • Strong interpersonal/team skills
  • Self-motivation and an adaptable attitude with a desire to drive our customer base forward in a fast changing IT environment
  • Be able to resolve hardware issues, hard drive, ports, cables issues
  • Understand enterprise antivirus software, provide updates and virus removal
  • Experience with SLA’s and service call tracking systems, Remedy, Track-IT or ServiceNow
  • Be able to determine if warranty repair will be needed on desktops and laptops
  • Strong support and resolution experience with Windows 7, Outlook and connectivity issues
  • 2-3 years of desktop support experience in corporate environment
  • Hardware Certifications – Comptia A+ and or Network+, vendor certifications preferred
  • Primary responsibility encompasses both level I and level II technical support (hardware and software), with focus in the areas of computer operations, user and various devices (PC, Tablet, Smartphone, BYOD), helpdesk, and data management. Performing duties and functions required to respond, diagnose, and troubleshoot hardware and software problems through discussions with team members. Being an advocate for customer needs
  • Sets up, install, and configures various types of computers, peripherals, and moderately complex information technologies ensuring their smooth implementation
  • Perform administrative duties pertaining to purchases, projects, network and inventory processes. Administer user accounts and security levels
  • Act as a self-service coach, monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results
  • Experience in a Customer Service environment
  • Minimum 1 year of level II application support experience in a network environment
  • Experience supporting common Microsoft applications like MS Windows 10, SharePoint, and MS Office Products
  • Experience installing software
  • Experience imaging and supporting PC Hardware
  • Familiarity with various brands of smartphones and tablets
  • T-SQL, C#, VBA, .NET Framework
  • Microsoft Certifications, VMWare/Virtualization, iSeries

Field IT Support Technician Resume Examples & Samples

  • Work with service requests generated by insight events
  • 2 or 4hr. SLA's (depending on where the client sits in Denver)
  • Deliver level 1 on site technical support to client's partners/clients
  • Work assigned tickets to determine the point of failure at client sites and resolve problems using available resources and work with remote Network Engineers for escalation
  • Work and escalate problems effectively in order to meet customers SLA's
  • Maintain all assigned tickets with up to date information
  • This posting is open-ended and the position will be filled on an as-needed basis.*
  • Various computer hardware specifications
  • Computer software installations
  • Troubleshooting computer issues
  • Cleaning and maintenance of computers
  • Inventory management systems or spreadsheets
  • Computer management platforms such as SCCM
  • All applicants should include a resume with their application
  • Work experience in hospitality technology, especially 1-2 years of experience delivering technical service in a restaurant environment
  • A combination of both computer skills and restaurant operation knowledge
  • Experience using and configuring touch screen POS Systems, especially the Aloha POS system
  • Must have the ability/stamina to work a minimum of 50 hours a week
  • Must frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
  • Must be able to work on cabling and equipment under desks and store counters, in tight spaces, and climb ladders
  • Provide a single point of contact for internal employees for all IT support services. Including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, VPN/RSA administration, business applications support (email, ActiveSync, antivirus, encryption). Process incoming technical support incidents and requests through the ServiceNow ticket queue while maintaining service level agreements. Also, must provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed
  • Complete well defined procedures to assist with maintenance and configuration of end user business applications including but not limited to: Symantec Endpoint Protection Manager, Checkpoint Full Disk and Media Encryption server
  • Follow well defined procedures to assist with server file-share administration, printer server management and Active Directory administration. Maintain Windows Deployment Services Servers and create desktop images. Manages Desktop Patching servers and policies assuring desktops are being patched regularly. May act as technical point of contact between the business and 3rd party vendors for IT services (printer vendors, support contact for Antivirus, Laptop Checkpoint)
  • Participates in and handles project work with well-defined tasks. Required to complete project work and report updates to management
  • Setup/Support/Maintenance of all Computers and Phone including Hardware/Software/Applications. Utilizing software deployment tools and OS imaging tools such as Windows Deployment Services. Assist with maintenance and configuration of WDS and OS Images
  • Responsible for training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications
  • Completes all responsibilities as outlined on annual Performance Plan
  • Completes all special projects and other duties as assigned
  • Must be able to perform duties with or without reasonable accommodation
  • Must be a US citizen with active Secret clearance
  • Strong customer service, interpersonal, and excellent problem solving skills
  • Possess outstanding organizational, analytical, and time management skills
  • Must have in-depth knowledge of Microsoft Windows operating systems. UNIX and LINUX experience a plus
  • Must have knowledge of VB/VBA, SQL, HTML, ASP, CSS, C++, GCI, PERL and JAVA
  • Must have knowledge of Relational Database applications such as MS Access, ORACLE, ADBS, etc
  • Must have strong Network Active Directory skills
  • Must have superior Microsoft Office skills
  • Must have SharePoint experience
  • Previously worked in an enterprise Helpdesk support environment
  • Ability to learn various software applications as needed to perform assigned duties
  • Must have reliable transportation and be willing to travel as required
  • Provide end-user desktop support to local employees, and remotely to all other offices. No problem is too small or large!
  • Assist in the on-boarding process, preparing computers and peripherals for new employees’ first days
  • Ensure that user requests are addressed in a timely, courteous and professional manner
  • Troubleshoot issues with Microsoft and Adobe software
  • Help manage Google Apps email system
  • Manage IP phone system and troubleshoot any problems
  • Help maintain a registry of all technological assets
  • Support A/V and conference room issues
  • At least 1 year working in a Desktop Support environment or proven ability to resolve computer issues
  • Working knowledge of Windows 10, iOS & Android, Microsoft Office, and Adobe Creative Suite product
  • Comfortable working with all levels of employees—from executives to interns—and prioritize issues when necessary
  • 1Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation,maintenance, troubleshooting and upgrade
  • 2 Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor
  • 3 Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
  • 4 Answer user's query and service requests in the ticketing system
  • 5 Document and assess problems, resolving them independently or routing them as needed
  • 10 Adhere to schedule for on-site desktop support
  • 11 Occasionally provide work guidance or orientation for non-routine procedures/policies
  • 12 Test and evaluate new client-side hardware/software
  • 13 Participate in establishment of the benchmark manufacturing workstations
  • 14 Recommend and perform upgrades on hardware and software systems to ensure longevity
  • 15 Perform additional functions incidental to computer support activities
  • 16 Keep an eye on new computer technology
  • 17 Assess functional need to determine specifications for purchases
  • 18 Follow standards & procedures defined by the global IT group
  • 19 Assist in IT asset management
  • Participates in Desktop projects/tasks
  • 1 Assist with senior teammates in completion of projects
  • 2 Completes desktop related projects/tasks as assigned
  • Strong Communication and Customer Support Skills
  • Ability to obtain SECRET security clearance - The selected applicants will be subject to a security investigation and must meet eligibility requirements for access to classified information
  • Previous Support of Complex Software programs and Environments
  • Strong Understanding of SAN and NAS Equipment and Configuration
  • FCoE experience
  • IP Sub-netting setup and configuration experience and Network Configuration experience
  • Experience configuring Windows 7,10,Server 2008 and Server 2012
  • COMP TIA Security+ and WIN7certifications
  • Provide world class customer support
  • First level response to incident tickets
  • Accept and solve 2nd tier support issues
  • Migrate and deploy PC images
  • Function and communicate in a global support team
  • Respond to ticketing incidents by priority and assignment
  • Support customers through superb communication in person, by telephone and or email
  • Fully document resolution and communication history to customer in incident ticket
  • If appropriate, convert resolution to knowledge base document to share with other team members
  • Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system
  • On-call availability
  • Some evening and weekend hours
  • Analyze root cause and implement corrective solutions
  • Create OS images for all models of PCs using Acronis (or other imaging software) and maintain documentation
  • Deploy new equipment to customers from unpacking to desktop
  • Assess the need for performance upgrades to PCs, including the installation of NIC cards, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN/WAN administrators to ensure efficient operation of the company’s infrastructure for our customers
  • Assist in resolving issues with customers on server based software products
  • When working on any PC, ensure latest security settings, antivirus, application patches are applied
  • Assist in moves, adds, and changes (MACs) submitted to the Customer Care Center
  • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
  • Basic SQL reporting skill or ability and willingness to learn
  • Create documentation and populate the knowledge base with articles when needed
  • Assist in preparing, maintaining, and upholding procedures for logging, and reporting for Customer Care Center operations
  • Maintain inventory of all hardware and software
  • When necessary, contact third-party support and PC equipment vendors
  • Conduct research on desktop products in support of continuously improving the Customer Care Center service
  • Assist in defining computer configurations
  • Escalate unresolvable issues to the Customer Care Center Application Technician or Administrator
  • Responsible for other opportunities as required
  • Ability to conduct research into desktop software issues and products as required
  • Strong organizational skills with a keen attention to detail
  • 2+ Years of Windows Support (Windows 7 Environment)
  • 2+ Years of Printer/Peripheral Support
  • 2+ Years of Phone Support Experience (Field phone calls from users and assisting via the phone)
  • Provide a single point of contact for internal employees for all IT support services including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, reset account passwords, business applications support (email, ActiveSync, antivirus, encryption). Manage day-to-day service requests in the ticketing system. Respond and resolve end-user requests under service level agreements
  • Support provided to our end users will be done through our ticketing system, over the phone, through email/IM, or in-person (desk side support)
  • Setup/Support/Maintenance of all Desktop Workstation Computers, Phones, printing and desktop software. Setup new user workstations utilizing OS imaging tools
  • Training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications
  • Must be able to perform duties with or without reasonable
  • Have, or be able to obtain, a secret security clearance
  • Minimum of three years’ experience with Windows 7 and 10, Server 2008 and 2012, and managing IT equipment
  • Experience supporting and troubleshooting complex hardware and software issues, to include installing and configuring peripherals, components, drivers, software, firmware, and applications
  • Solid experience of SAN and NAS equipment and configuration
  • COMP TIA Network + A Strong certification(s)
  • Experience with routers, to include: Basic configuration; router on a stick; DHCP; ACLs; Static NAT/PAT IP Sub-netting setup and configuration ; and Network Configuration experience
  • Understanding of OSI Model, TCP/IP protocol suite {TCP,UOP, ICMP,IP,ARP,RARP, FTP,TFTP}
  • Knowledge of routing protocols: R!Pv2, OSPF, EIGRP & BGP
  • Follow all safety guidelines and participate as fully-empowered team member to achieve organization-wide goal of zero incidents
  • Installs hardware and peripheral components such as desktop computers, laptop computers, monitors, modems, phones, printers, print servers, wireless network interface components, wireless access points, network switches, hubs, and routers
  • Install and maintain software configuration of the above hardware and peripheral devices by using imaging software or full OEM installation procedures for upgrade and for major rollouts of software/hardware
  • Recommends or performs remedial actions to correct hardware and/or software malfunctions
  • Replaces and maintains warranty parts with approved company vendors
  • Escalates any issues that are not able to be resolved immediately to the Senior Onsite IT Analyst for assistance
  • Responsible for tape changing duties on the Symantec Netbackup server and Library system
  • Troubleshoot and repair computer and telephone systems
  • Assist with maintenance of the customer facing portals in HTML and on Sharepoint
  • Manage software licensing to ensure compliance with applicable laws and regulations
  • Record placement and movement of hardware in the Inventory database
  • Assistance with door security using Hirsch Velocity door systems software; ensuring that door locks are working properly throughout the plant area
  • Install, monitor, troubleshoot and repair plant information and audio system to include all aspects of cabling, impedance matching, and delivery of music and information to shop floor
  • Responsible for ensuring that all Shop Floor Control Time and Attendance/Production Reporting terminals are operating and information and time stamps are consistent and operational at all times
  • Responsible for monitoring daily batch processes, resolving errors, or reporting errors to the Senior Onsite IT Analyst when escalation is required
  • Advanced knowledge of PC usage required to include using Word, Excel, Microsoft Windows, and data entry operations
  • Intermediate knowledge of portal based web services
  • Advanced knowledge of troubleshooting ability for internetworked systems and software
  • Intermediate math skills are needed to include the ability to apply concepts such as fractions, percentages, ratios, and proportions, to practical situations; ability to apply mathematical operations to tasks associated with the production of mattresses
  • Must be able to measure using the metric system

HD IT Support Technician Resume Examples & Samples

  • Monitors corporate help desk line and provides on-site support for warehouse operations
  • Resolves assigned customer service requests
  • Evaluates existing equipment and network access to meet the user needs
  • Consults with management to evaluate and recommend computer and related hardware required for capital expenditure
  • Consults with external sources to obtain information and specifications for definition of products and services to be
  • Obtains price quotations from vendors to comply with company purchasing requirements
  • Acts as liaison between corporate IT and Mississippi users
  • Tests, evaluates, and recommends to Purchasing Department label stock and ribbons that are presented by vendors
  • Bachelor’s Degree with a major in Information Systems, or equivalent experience
  • 1-3 years of experience in providing helpdesk support
  • A+, Network+ or equivalent certification desired
  • Proficient with Windows 7/Office Suite and Android/iOS Mobile
  • Ability to multi-task and manage multiple requests
  • A logical and methodical approach to problem solving
  • Ability to clearly communicate technical information to non-technical employees
  • Experience with Microsoft System Center Suite preferred

IT Support Technician Assc Resume Examples & Samples

  • Associates in Electronic Technology, Electricity also considered
  • Excellent phone etiquette and written and oral communication skills
  • Customer service driven, detail oriented team player
  • Working knowledge of networks, particularly Ethernet topology and TCP/IP protocols
  • Ability to stay self-motivated
  • Ability to learn and retain new information quickly
  • Ability and willingness to adapt in a diverse, fast paced, constantly changing support environment
  • Ability to meet departmental attendance requirements
  • Trouble-shooting and analytical skills with strong first call resolution ability
  • Ability to remotely troubleshoot computer issues
  • 2+ years’ hands-on IT Support experience in a production environment
  • 2+ years' experience supporting Microsoft Windows 7 or Windows 10
  • Experience supporting one or more of: Mac OS X or Linux
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
  • Enterprise support experience with Mac or Linux system support & troubleshooting
  • Advanced application support experience including support for Microsoft Office
  • Experience supporting Windows 10
  • Data Cabling / Computer Facilities
  • 3 + years of IT Technical Support experience in a corporate environment
  • Associate degree in Computer Information or Technology Certificate preferred or equivalent combination of education and experience
  • Excellent customer service and interpersonal skills, able to effectively communicate, and collaborate with other business areas
  • Strong ability to deploy, troubleshoot and maintain
  • Demonstrated problem solving, critical thinking and analytical skill
  • Valid Class 5 driver's license
  • Ensuring all tickets within the technical support queues are actioned effectively within the agreed SLAs
  • Ensure that tickets within the Billing queue are actioned effectively within the agreed SLA
  • Actively managing customer expectations and requirements
  • Responsible for well written and clear ticketing and documentation
  • Monitoring and responding to service metrics and alerts; prioritizing as appropriate
  • Management of live infrastructure including custom systems and services worldwide and large and small scale gaming environments
  • Fault finding and technical investigation of game server platforms and infrastructure

IT Support Technician With Czech & English Resume Examples & Samples

  • Provisioning of IT support services to end-users (2nd level of IT support; end users are supported both on-site or remotely)
  • Troubleshooting of IT related incidents, escalation/cooperation with other internal/external groups as appropriate
  • Processing of request from users, provisioning the information about the solutions / progress
  • Adherence to Accenture / IT processes and policies
  • Working with ticketing application
  • Participation in local/regional projects/initiatives (as/when required)
  • Reporting activities
  • Czech/Slovak language: Native, English language: Fluent
  • Good knowledge of Workstation HW
  • Operating systems
  • Identify, procure, install and customise end user hardware and software needed to satisfy user requirements
  • Connects users to networks and provides initial training in facilities and applications
  • Coordinates activities with network services and information systems groups with Copenhagen team
  • Provides updates, status and completion information to manager and/or users
  • Refers major hardware problems to service personnel for correction
  • Administers e-mail and anti-virus systems
  • Supporting the events team with their needs for conferences
  • Carrying out the execution of change management requests as required (which does include out of hours work)
  • Ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines, specifically IT and Health & Safety policies/guidelines
  • Delivering an outstanding level of service to your Customer base
  • Undertaking ad-hoc requests and tasks as and when required
  • The management Asset and Inventory management including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers
  • IT / ICT vocational or further education qualification would be

IT Support Technician, End User Computing Resume Examples & Samples

  • Excellent organizational, communication, and technical skills with a strong customer service orientation
  • Excellent written and verbal communications capable of delivering at a senior level
  • Experience working with core infrastructure systems such as Active Directory, Systems Center, JAMF for managing or supporting endpoints
  • Experience with supporting Windows Operating systems and associated software or cloud applications
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
  • Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user community
  • Proven time management and delegation skills
  • Must be dynamic, innovative and capable of garnering the respect and high level trust required by IT teams for this position to be successful
  • Ability to communicate effectively with both technical and non-technical teams or end users
  • Experience with remote desktop support tools
  • Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Systems Engineer (MCSE)
  • Lenovo Certification
  • Current Apple Certified Macintosh Technician
  • Experience with ITSM Tools
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
  • To manage the lifecycle of all Incidents, Events and Service Requests
  • Procurement (create purchase orders and/or purchase order requests)
  • Installation and deployment (imaging clients, installation of software, assign to user)
  • Support (hardware, software, peripherals)
  • Dispose hardware and peripherals correctly according to NOV policy
  • (Mobile) phone support, including administration of subscriptions
  • Ensure security and privacy of networks, computer systems and physical environment
  • Provide orientation and guidance to users on how to operate new software and computer equipment when required
  • Print and output management
  • Backup and restore activities
  • Routine maintenance
  • Correct administration of assets
  • Maintain local server room environment (power, cooling, measures to restrict unauthorized access, environmental monitoring)
  • Physical implementation of infrastructure components (servers, UPS, routers, switches, racks)
  • Patching and cable management
  • Any other duties as required
  • BSc, BEng in Computing or equivalent experience
  • Working knowledge in a similar position
  • Computer literacy (including good command of Microsoft Excel, Word, Outlook)
  • Mentoring of entry level and intermediate team members
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment
  • Ensure system security in compliance with policy including virus protection
  • Set up new employees with ID, email address, and phone number and other necessary configurations for their role
  • Utilize enterprise tools sets such as Active Directory, System Center, etc
  • Follow standard software installation procedures and install a variety of software packages
  • Perform OS and software updates as needed
  • Collaborate with system/network/database administrators to ensure efficient operation of the company’s end user computing environment
  • Maintain software and hardware inventories
  • Must be able to provide on-call support 24x7 as part of a rotation
  • If necessary, liaise with third-party support and PC equipment vendors and escalate as needed to maintain service levels
  • Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure
  • Responsible for implementing new technology solutions
  • Other Duties and Responsibilities as assigned
  • Familiar with standard concepts, best practices, and procedures within the IT field following ITIL framework
  • Excellent technical knowledge of PC hardware, including Dell systems
  • Excellent technical knowledge of basic network components and concepts
  • Extensive technical knowledge and support of current protocols, operating systems and standards including Windows XP/7, Windows Server 2003/2008, Cisco VOIP phone systems, Office 2007/2010, Exchange 2007/2010, System Center, remote management tools, diverse business systems and applications
  • Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances
  • Possess and apply a broad knowledge of principles, practices and procedures to standard and challenging assignments as needed
  • Must possess excellent communication skills including verbal, written, and telephone etiquette
  • Ability to interpret, analyze, troubleshoot and resolve technical problems
  • Organizational, fact-finding skills and problem solving skills are required
  • Must be decisive, conscientious and interact well in a team environment
  • Must be detail-oriented and able to multi-task and meet deadlines in a fast-paced environment
  • Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment
  • Be able to work well with various personalities and work as a team
  • Should be organized and able to prioritize and manage time effectively
  • Must be dependable and able to act with discretion maintaining levels of strict confidentiality
  • Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements
  • Provide prompt responses to users for problem resolution

Interim IT Support Technician Resume Examples & Samples

  • Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
  • Must be willing to work in a fast paced and growing China and global environment where some travel maybe required
  • Ability to develop clear, concise documentation/SOP
  • Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle
  • An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
  • Advanced Linux system support and ability to write simple scripts in some administrative language
  • Experience with hardware device rollout(s) and inventory management (i.e. unboxing equipment, configuring machines, etc.)
  • Experience imaging Thin Clients and PC's
  • Experience completing cable management according to written standards and procedures
  • Staff service counter and address walk-in customer needs in a timely, professional manner
  • Takes ownership of customer issues from first contact assuring that the customer knows the person receiving their issue or request is dedicated to assisting them; further not letting the issue or request go until the customer has an answer, or until they are connected directly with the appropriate resource
  • Accurately records customer issues into the tracking system; maintains and updates support documentation to assist in information sharing within the team
  • Organize, manage, and participate in technology and operational projects
  • BA/BS or equivalent experience of 3-4 years of technical support experience including at least two years of help desk experience
  • A+ Certification or ability achieve it within the first three months of employment
  • Harvard IT Academy Core Certifications, including IT Infrastructure Library (ITIL) Foundations (to be completed within 12 months of starting)
  • Proactive problem-solving skills and ability to work under stress and time pressure
  • Provide onsite support to Maersk Line and other MGIS Supported Business Units (as appropriate) for incidents that are assigned to the Onsite Infrastructure teams and/or cannot be resolved remotely
  • Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
  • Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects
  • In addition to the essential job functions described above, all associates will perform duties as requested by management
  • Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills
  • Develop and maintain understanding of Corporate and IT policies and procedures
  • Develop and understand business processes for HR reporting and BI reporting
  • Develop good verbal and written communication skills
  • Comply with defined ITIL processes
  • Customer-focused service orientation, positive attitude and attention to detail
  • 3+ years supporting users in a help desk, customer service environment
  • Good knowledge of multiplatform environment - desktop operating systems (Mac OS X 10.7 or higher and Windows 7/10)
  • Excellent decision-making and problem solving with proven ability to work in a diverse organization
  • Ability to analyze and document system processes
  • Ability to troubleshoot a board range of issues common on personal computers
  • Reliable and dependable work habits
  • Computer hardware experience - setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred)
  • Bachelor’s Degree and/or equivalent work experience
  • MS Exchange online, Active Directory, Understanding of TCP/IP based network structure, SCCM (or Desirable: ITIL v3 Foundations; A+; Net+; Apple Certified Associate and/or Microsoft Certified Professional)
  • Minimum four (4) years’ experience as a computer/network professional with a diverse technical background of workstation Operating Systems and software. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate
  • Certifications to include, but not limited to: CompTia A+ and CompTia N+ required, Microsoft Certified Professional (MCP) preferred
  • Experience required with Active Directory including account management and network permissions
  • Working knowledge with personal computers, internet/intranet protocols and standards, and Microsoft Operating Systems
  • The ability to troubleshoot intermediate network issues
  • Demonstrated ability and willingness to travel within Bon Secours Health System, Inc. (BSHSI). This includes operating personal vehicles for BSHSI related work and vehicles owned or leased by BSHSI
  • Possess a valid driver’s license for at least the last three (3) years and be able to provide an annual Motor Vehicle Report (MVR) that meets BSHSI requirements
  • Proficient in the installation and troubleshooting of workstation hardware and software
  • Possess strong project management and effective time management skills
  • Customer Service/Service Delivery
  • In-depth technical knowledge of Microsoft Windows and Office products including Windows 7 & Office 2010
  • Experience as a SharePoint Power User or Administrator, Intermediate
  • Use of MS Excel, Novice to Intermediate; Use of MS PowerPoint, Novice
  • Use of graphics creations, image manipulations tools, Photoshop, etc
  • Hardware Installation and Troubleshooting
  • Network connectivity troubleshooting and configuration (VPN, Wireless and LAN)
  • Network Printer Setup and Troubleshooting
  • Experience Using Active Directory - User and Computer Management
  • Experience using Exchange 2010
  • Experience with Office 365/O365Virus and Malware removal tools
  • Experience use remote tools for troubleshooting and monitoring
  • Experience using a ticketing system to prioritize support work tasks (request triage)
  • Experience providing/conducting one-on-one, distance, training and how-to sessions
  • Knowledge of ITIL processes
  • Knowledge of Project Management processes
  • Understanding of Business Process Analysis
  • Ability to plan, organize and execute work schedules to meet priorities and service levels
  • Ability to provide feedback in team environment that promotes service delivery
  • Able to manage scheduled tasks and achieve completion dates
  • Self-Starter and ability to work with limited direction
  • Ability to work in ad hoc teams to resolve complex issues in global environment
  • Ability to write well-structured technical documents and email
  • Ability to effectively communicate directly or with remote users of all levels of management, and to deliver effective oral presentations
  • Ability to work in a multicultural environment with sensitivity and respect for diversity
  • Ability to deal with customers, colleagues and other technical staff in a courteous and friendly manner and as a true team member
  • Experience with a SharePoint 2013
  • Experience with a SharePoint BI or other Data Analysis and Visualization/Dashboard tools
  • Reporting Tools: Crystal Reports, Excel Power Pivot, SQL, Power View
  • Use of MS Excel, Advanced or Expert
  • Understanding of workflow tools and data forms, Sharepoint, Infopath, K2
  • Experience with Microsoft Windows and Office products including Windows 8 or Windows Server
  • Office 2013
  • Support of SAP R/3 client for end users
  • Experience with deploying desktop images and applications (Ghost, MDT, SCCM, Kaseya, LANdesk, etc.)
  • Understanding or Experience with Group Policy
  • Some basic windows Scripting/Programming Knowledge and Understanding (Powershell)
  • MCP, MCDST or A+ certification
  • Dell Hardware Experience or Certifications
  • Experience Supporting Citrix XenApp/XenDesktop
  • Mobility Device Setup and Support (iPhone, iOS)
  • Bachelor’s degree in computer science, information management or a related field; or relevant experience
  • At least 5 years of relevant experience supporting hardware and software configurations for secure client desktop computing environment
  • At least 2 years serving as lead or management role in a technical background
  • Demonstrated knowledge and hands-on experience technical tools and technologies
  • Fluency in English essential; some knowledge of Spanish would be an advantage

IT Support Technician, NSU Tahlequah Resume Examples & Samples

  • 1-2 years of relevant experience required. Formal education and/or specialized training may be considered as substitution for work experience. Knowledge required for the position includes
  • Knowledge of computer hardware, software and peripheral devices
  • Skill in the installation, repair and maintenance of IT devices
  • Skill in the use of a variety of diagnostic and repair equipment
  • Skill in interpersonal relations and in dealing with the public
  • Receives and responds to incoming calls, pages and email regarding computers hardware or software problems
  • Documents instances of hardware failure, repair, installation or removal
  • Serves as liaison to hardware and software providers to install, configure, test, maintain, monitor and troubleshoot hardware and software
  • Installs, configures, tests, maintains, monitors, and troubleshoots workstation hardware, networked peripheral devices, and networking hardware products
  • Installs, configures, tests, maintains, monitors and troubleshoots workstation software and networking software products
  • Purchases parts and equipment as needed
  • Assists in the coordination of technology for special events
  • Supports the development and implementation of new computer projects and new hardware installations
  • Prepares a variety of written documents and reports
  • Files and follows-up on warranty service claims
  • AV room furniture setup/strike and straightening including tables, chairs, lecterns, easels, and other equipment as needed or directed
  • In addition to room furniture, conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation
  • Professional, discrete and service-minded communication with customers and co-workers in all modes: telephone, email, instant message, text or in person
  • Provide white glove AV meeting support
  • Practice good observation skills i.e. monitor conference room states and address issues proactively
  • Promptly report all needed equipment/conference room repairs and ensure preventive maintenance is performed
  • Assist team members on as needed basis
  • Practice active customer service, with exceptional customer follow-through
  • Exhibit attention to detail in all activities
  • Background within the Audio Visual industry
  • Advanced German Skills
  • VC knowledge, Will have extensive experience of video conferencing, Will have a thorough knowledge of audio visual equipment, Cisco/Tandberg/Polycom conferencing equipment, LCD / plasma monitor technologies / display devices, and a high competency level of computer systems
  • Excellent communication (oral and written), interpersonal, organizational and presentation skills
  • Excellent organizational skills with the ability to multitask. Attention to detail

Telecom IT Support Technician Resume Examples & Samples

  • Participate in cross-training of Radio, Transport, EMS/SCADA, Voice/Video, Network, and Mobile Data Computer Systems
  • Participate in changing work schedules and priorities
  • Perform database and record keeping systems for project and asset tracking
  • Demonstrate the ability to analyze and resolve system issues and act as a resource to others on technology issues
  • MUST maintain a valid driver license at all times. Driving of company vehicles is required including city, highway and off-road travel as necessary. A medical CDL may be necessary to perform trailer pulling operations. Take-home vehicle for commutes to/from work may or may not be provided
  • Comprehensive Communication
  • Teamwork/collaboration
  • Resourcefulness
  • Solid work ethic
  • Diversified hardware manufacturer knowledge
  • Adhere to AEP standards, policies, and procedures
  • Meet or exceed established service level agreements (SLA)
  • Coordinate efforts across organizational boundaries
  • Guarantee accuracy of all data requirements
  • Self-motivated and taking ownership
  • Accurate typing skills
  • Maintain high workload throughput
  • Excellent reporting/incident documentation
  • Provide first tier technical support and incident management for the corporate office and hotel employees; escalate complex technical problems to second tier support
  • Respond and resolve first tier user access requests
  • 3) Basic understanding of the following technologies
  • Microsoft Operating Systems, Windows 7 & 8
  • 5) Requires excellent verbal and written communication skills
  • 8) Ability to prioritize workload based on business needs and perform duties under deadline pressure
  • Support the IT and Telecommunications Infrastructure for the specified territory/sites ensuring the utilization of HW, SW and Communication Systems are consistent with the European IT strategy
  • Assists in IT Budget preparation and cost-control
  • Onsite support, together with full advantage of centrally provided IT services including Design, Operations and Service Desk to meet the agreed SLAs
  • Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service
  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • 2-3 years IT experience
  • General IT Technical Skills – although communication and administration skills are more beneficial
  • Language knowledge: Italian & English (speaking / writing)
  • Provide outstanding onsite technical support and customer service for 600 employees across a 3 building campus. Additional travel (8-10 hours a month) to other locations in Northern Virginia/Washington DC area may be necessary
  • As the primary level 2 resolver team for the Corporation, remote support for users across the Organization/in other locations will also be required when not actively engaged supporting onsite needs
  • Help design, review, and modify documentation, processes, or scripts to improve the efficiency and productivity of systems both new and existing. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. Must be technologically savvy and focused on finding innovative solutions to issues both tactical and strategic
  • Additionally, this person is expected to collaborate among teams to compile frequent issues and work to help facilitate deployment of future products and services. Participate in assessing the productivity of the help desk and tech support teams and may handle or facilitate escalated technical support situations; in these situations, they must work to find solutions to satisfy both the user and company requirements
  • Knowledge of deploying and maintaining Windows 7 and Windows 10 based images and software. The position will participate in activities to ensure compliance with patching, vulnerability remediation, and alignment with best practices for end user computing and software
  • This position may require obtaining or maintaining a security clearance (TS). The position is for standard business hours with minimal scheduled off-hours/weekend required
  • Bachelors in IT or related field or equivalent experience
  • Rock star customer service mindset
  • Demonstrated technical support/troubleshooting skills and interest in technology
  • Understand Active Directory-based user access controls, Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration
  • Deep understanding of Windows client operating systems, office productivity tools, and common business applications
  • Knowledge and experience working with wired and wireless networks, troubleshooting and configuring
  • Fundamental understanding of security components & technologies such as firewalls and anti-virus policies
  • Proven time management and organizational skills
  • Experience packaging and deploying software
  • 2+ years in IT, at least 1 year supporting end users and end user computing (including mobile devices)
  • Experience supporting and troubleshooting Cisco VOIP/UCS environments
  • Experience supporting mobile device management (MDM) solutions
  • Working knowledge of ITIL principles and/or ITIL-based ticketing systems
  • Experience identifying, ordering, and inventorying software and hardware in a corporate environment
  • Experience supporting Government or Federal contractor/service provider
  • Troubleshooting a broad range of issues common on personal computers
  • Analyzing documentation and provide recommendations for improvements to documentation
  • Reviewing support tickets and other data to determine depth and breadth of troubleshooting
  • Strong personal computer troubleshooting skills; ability to solve problems and determine root cause of issues
  • 1-3 years of technical support/troubleshooting
  • Windows and Mac technical experience required
  • Ability and willingness to work multiple shifts within 24/7 support environment
  • Ability to use and train others on the use of software and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client
  • Effective handling of multiple critical, client support situations and effectively communicate with senior management
  • Ability to quickly assimilate complex problems and develop a resolution strategy
  • Microsoft Certified, or other technical certification preferred
  • Bachelor’s degree in MIS/Computer Science or equivalent experience preferred
  • Ability to manage multiple job tasks at one time
  • Ability to manage stress appropriately
  • Able to build a positive work environment across many sites and influence leaders outside of direct responsibility
  • Creative, energetic, conscientious and enthusiastic persona
  • PC imaging, application install, and delivery
  • Install and support Windows 7 through 10 Operating systems
  • Heavy MS Office support with strong Outlook expereince
  • Hardware, software and printer installation trouble shooting
  • End-user support experience (will be in direct contact with faculty and staff )
  • Setting up wireless access points, set up new computers
  • Perform technical IMAC – installs, moves, adds and changes
  • must have excellent customer service and communication skills ***

Related Job Titles

support tech resume

  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

support tech resume

Computer Support Specialist

support tech resume

Computer Technician

support tech resume

Incident Manager

support tech resume

IT Support Analyst

support tech resume

IT Technician

support tech resume

System Administrator

support tech resume

Experienced Help Desk Specialist resume example

Resume Guide

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

IT Support resume example

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

  • Build a solid resume even if you don’t have much industry experience
  • Talk about your skills and write a convincing resume summary
  • Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

  • Help desk resume & guide
  • IT support analyst resume & guide
  • Technical support manager resume & guide
  • Desktop support resume & guide
  • Application support analyst resume & guide
  • IT support manager resume & guide
  • Software support engineer resume & guide
  • Application support manager resume & guide  

IT support  resume example

Experienced Help Desk Specialist resume example

Here’s what this applicant does well in their resume:

  • Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
  • Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
  • Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

  • Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
  • Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
  • Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
  • Use a simple, but effective font:  Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
  • Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
  • Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

  • Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
  • Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
  • Certifications: Highlights relevant IT qualifications and credentials you've obtained.
  • Educational background: Describe your formal training in Information Technology.
  • Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

  • In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
  • Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
  • Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
  • Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
  • Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

  • • Reduced production errors by 15%.
  • • Found better software solutions for the production department.
  • • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

  • • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
  • • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
  • • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

  • Number of tickets you’ve handled daily  to demonstrate time and workload management.
  • Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
  • Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
  • Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
  • Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
  • Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
  • Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
  • Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
  • Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
  • Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
  • Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
  • Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

  • Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
  • Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
  • Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
  • Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

  • Reflect on the requirements of  the job ad.
  • Place the tools and languages you’re most comfortable being interviewed in first.
  • Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

  • Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
  • List some of the soft skills you have to offer.
  • Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

  • Network troubleshooting
  • Hardware installation and repair
  • Operating systems (Windows, macOS, Linux)
  • Server management
  • Database administration
  • Virtualization technologies (VMware, Hyper-V)
  • Cloud services  (AWS, Azure, Google Cloud)
  • Cybersecurity practices
  • Remote desktop support
  • Scripting languages  (Python, PowerShell)
  • Software deployment
  • Data backup and recovery
  • Mobile device management
  • VoIP systems
  • Helpdesk ticketing systems
  • Network security protocols
  • Firewall administration
  • Performance monitoring tools
  • Patch management
  • Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

  • Problem-solving
  • Communication
  • Customer service
  • Adaptability
  • Critical thinking
  • Time management
  • Stress management
  • Attention to detail
  • Active listening
  • Analytical thinking
  • Interpersonal skills
  • Conflict resolution
  • Multitasking
  • Organizational skills
  • Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

  • Cite the name of your degree.
  • State the name of your college or university.
  • Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
  • List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

  • List your GPA, if it’s above 3.5.
  • Chronicle relevant majors or minors you've completed.
  • Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

  • • Winner of the 2020 University of the District of Columbia Hackathon.
  • • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

  • Confirm that your certificate is relevant to the position.
  • Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

  • A+ (Plus) Certification | CompTIA IT Certifications
  • Network+ (Plus) Certification | CompTIA IT Certifications
  • Exam AZ-900: Microsoft Azure Fundamentals - Certifications
  • CCNA - Training & Certifications - Cisco
  • ITIL 4 Foundation Certification | Axelos
  • Google IT Support Professional Certificate | Google
  • HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
  • AppleCare Mac Technician (ACMT) | Apple
  • Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

  • Awards, prizes, and achievements you’ve won
  • Memberships in professional associations and university clubs
  • Published presentations and white papers
  • Other programming languages you’re proficient in
  • Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

  • • Reduced error margin by 15% compared to other popular market tools.
  • • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

  • Choose a reverse-chronological resume format to showcase your career progressions.
  • Don’t forget to link to your GitHub in the resume header.
  • Focus your resume objective on the company’s current mission and business goals.
  • Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
  • Be selective about the achievements you share, but always quantify them when you do.
  • Remember to include some of your top social abilities along with your tech talents.
  • Outline your academic background, as well as any relevant certificates you have.
  • Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Computer Support Specialist Resume Example

Looking to build your own IT Support resume?

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

  • Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
  • Provide the details of your contact and any other personal details as required.
  • Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

  • What to avoid and what to write in your IT support resume.
  • How to describe the professional work experience that you possess.
  • How to write a job-winning resume that can help you rank high on the ATS.
  • How to write an entry level IT support resume
  • Whether to compose an IT support resume summary or an IT support resume objective.
  • How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

  • Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
  • Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
  • Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
  • Designed & performed tests on applications as per the required standards and performed disaster recovery activities
  • Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
  • Documented all upgrades & modifications to the systems and maintained the IT Inventory
  • Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
  • Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
  • Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
  • Installed and configured computer systems & applications for 30+ employees
  • Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
  • Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
  • Organized and documented the instructional guides & warranties for computer hardware
  • CompTIA A+ Technician | CompTIA | Feb '18
  • GPA: 4.5/5.0
  • Member of All Asia Basketball Club (AABC) | Feb '15 - Present
  • Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

  • Stage 1: Master IT Support Resume
  • Stage 2: First Draft of IT Support Resume
  • Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

  • Personal Information
  • Profile Title
  • Professional Experience
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

  • Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

  • Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

  • Frame Points
  • Bucketing & Bolding
  • S stands for situation
  • T stands for task
  • A stands for action
  • R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT-Support-Resume-Professional-Experience

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT-Support-Resume-Key-Skills

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

  • It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
  • Try to include suitable keywords that have been used by the recruiter in the job listing.
  • Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
  • Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

IT-Support-Resume-Summary

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

  • you have zero work experience.
  • you have less than 3 years of limited work experience.
  • you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

  • Write it in the largest font size in your resume.
  • Ideally, it should be written in the range of 16-20 font size .
  • Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

IT-Support-Resume-Header

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

  • LinkedIn profile link
  • Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT-Support-Resume-Personal-Information

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

  • Your current professional designation.
  • Your functional industry.
  • Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT-Support-Resume-Profile-Title

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

  • Name of the school/university.
  • Name of the courses you pursued.
  • Location of your school/university.
  • Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT-Support-Resume-Education

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

IT-Support-Resume-Certification

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

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  • Recruiter Friendliness
  • Compliance with industry norms
  • Content Relevance
  • ATS Compliance
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  • Performance Assessment
  • Global Compatibility
  • Resume Formatting (font, margins, the order of sections, etc.)

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Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

  • Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
  • Use bullet points to frame one-liners and describe your work experience in the most effective manner.
  • Write action-oriented sentences by giving out achievement figures in your one-liner points.
  • Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
  • Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

support tech resume

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support tech resume

  • Desktop Support Technician Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Desktop Support Technician Resumes:

  • Install, configure, and troubleshoot desktop hardware and software
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Diagnose and resolve technical hardware and software issues
  • Research and identify solutions to software and hardware issues
  • Maintain and update computer inventory
  • Maintain and update software licenses
  • Set up new users' accounts and profiles
  • Provide training and guidance to users on computer systems and software
  • Monitor and maintain computer systems and networks
  • Configure and install network hardware and software
  • Troubleshoot network and system issues
  • Perform regular system maintenance and upgrades

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Desktop Support Technician Resume Example:

  • Implemented a new ticketing system, resulting in a 30% reduction in response time and a 20% increase in customer satisfaction.
  • Developed and delivered training programs for end-users, resulting in a 25% decrease in user error and an increase in overall system proficiency.
  • Performed regular system audits and implemented security measures, resulting in a 40% decrease in security incidents and ensuring compliance with industry regulations.
  • Managed the migration of 500+ user accounts to a new Active Directory domain, completing the project ahead of schedule and minimizing user downtime.
  • Collaborated with cross-functional teams to implement a software asset management system, resulting in a 15% reduction in software licensing costs and improved compliance.
  • Developed and executed a disaster recovery plan, ensuring minimal data loss and system downtime during critical incidents.
  • Implemented a centralized patch management system, reducing patch deployment time by 50% and improving system security.
  • Developed and documented standard operating procedures for troubleshooting common hardware and software issues, resulting in a 20% decrease in resolution time.
  • Managed and maintained a computer inventory system, resulting in a 10% reduction in hardware procurement costs and improved asset tracking.
  • Proficiency in ticketing systems
  • Training development and delivery
  • System auditing
  • Security measures implementation
  • Active Directory domain migration
  • Cross-functional team collaboration
  • Software asset management
  • Disaster recovery planning and execution
  • Centralized patch management
  • Troubleshooting hardware and software issues
  • Standard operating procedures development
  • Computer inventory management
  • Knowledge of industry regulations
  • Customer service skills
  • Project management
  • Data loss prevention
  • System downtime minimization
  • Cost reduction strategies
  • Asset tracking
  • Compliance management.

Top Skills & Keywords for Desktop Support Technician Resumes:

Hard skills.

  • Hardware and software troubleshooting
  • Operating system installation and configuration
  • Network troubleshooting and configuration
  • Active Directory administration
  • Remote desktop support
  • Hardware and software installation and upgrades
  • Virus and malware removal
  • Backup and disaster recovery
  • Printer and peripheral device support
  • Mobile device management
  • IT asset management
  • Customer service and communication skills

Soft Skills

  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting Abilities
  • Customer Service and Client Relationship Management
  • Attention to Detail and Accuracy
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Technical Aptitude and Knowledge
  • Patience and Empathy
  • Conflict Resolution and Negotiation
  • Documentation and Reporting Skills

Resume Action Verbs for Desktop Support Technicians:

  • Troubleshot
  • Implemented
  • Collaborated
  • Troubleshooted

Generate Your Resume Summary

support tech resume

Resume FAQs for Desktop Support Technicians:

How long should i make my desktop support technician resume, what is the best way to format a desktop support technician resume, which keywords are important to highlight in a desktop support technician resume, how should i write my resume if i have no experience as a desktop support technician, compare your desktop support technician resume to a job description:.

  • Identify opportunities to further tailor your resume to the Desktop Support Technician job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Desktop Support Technicians:

Desktop support engineer, desktop support specialist, it desktop support, senior desktop support engineer, it support analyst, it support specialist, technical support, technical support engineer.

IMAGES

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  2. Free Professional Technical Support Resume Template

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  6. Technical Support Resume—Example and 25+ Writing Tips

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COMMENTS

  1. 6 Technical Support Resume Examples for 2024

    This is called a resume summary. Here's an example of a summary that can be used on a Technical Support resume. Technical Support Resume Summary Example #1. Technical Support Specialist with a knack for developing efficient troubleshooting protocols, which have resulted in a 30% decrease in ticket resolution time.

  2. Technical Support Resume Sample & Job Description [20 Tips]

    Here's how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Pick the best resume font to use so the hiring manager has an easy time reading it. Use an 11-12pt font size for general text, and 2-4pts larger for section titles.

  3. Technical Support Resume [Examples & How to Write]

    Documentation management. 2. Write a strong technical support education section. Ensure your resume's education section is up to date and includes all relevant information, including your: school's name and location. type of degree/field of study. graduation year. GPA (if above 3.5)

  4. Technical Support Resume Examples and Templates for 2024

    Start Building. 1. Create a profile by summarizing your technical support qualifications. Creating a compelling snapshot of your technical support career is the best way to draw the reader in. Start by listing your job title, years of experience, and three to four specializations that align with the job posting.

  5. IT Support Resume Examples (+ Help Desk & Technician)

    Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them. Include hard skills and soft skills.

  6. Professional Support Technician Resume Examples

    Supervising Patient Support Technician @ HCA Healthcare Inc. Summary: Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employin... Experience: 18 yrs 10 mo. Create My Resume.

  7. IT Support Technician Resume Examples & Samples for 2024

    IT Support Technician Resume Examples. IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm ...

  8. Tech Support Resume: The Complete 2023 Guide with 10+ Examples

    Tech Support Resume Example 1. Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications. Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues. Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity.

  9. Technical Support Resume—Example and 25+ Writing Tips

    It is best to do this once you have completed the other sections of your technical support resume, especially your job description. 3. Write Faultless Tech Support Job Description and Skills Sections. Move on to your resume job description. You may think it is hard to stand out amongst other tech supports.

  10. Tech Support Resume: 12+ Examples You Can Copy & Use

    Creating A Resume Summary. The first section of your tech support resume is comprised of a summary of your expertise and areas of skill. The summary is an opening salvo of sorts, your chance to make a great first impression. If effective, your summary will make the reader want to know more about you.

  11. 3 Technical Support Specialist Resume Examples for 2024

    Top 5 Tips for Your Technical Support Specialist Resume. Show off your technical knowledge. When you list your technical skills and work experience, make sure to get into the specific software applications and tools you're familiar with.For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.

  12. IT Support Technician CV Guide + Tips + Example

    Our guide to crafting an excellent IT support technician CV will help you make the most of your troubleshooting acumen, problem-solving ability and customer service skills so you can get the job. Start by editing this sample IT support technician CV template or explore our 40+ CV templates to find the best one for you.

  13. Professional Technical Support Resume Examples

    As of May 2019, the yearly median wage for computer network support specialists was $63,460. The lowest 10% made less than $38,990 the same year, and the highest 10% made in excess of $106,420. Tech support professionals working as computer user support specialists earned a median annual salary of $52,270 in May 2019, with the highest 10% ...

  14. Support Technician Resume Samples

    Support Technician Resume Examples & Samples. Provide installation and support to users for all PC equipment. Provide follow-up contact with the customer and inform customers of the progress of their issue (s) while demonstrating excellent customer service skills and communication. Create network VLANs.

  15. IT Support Resume—Specialist & Technician Examples

    IT Support Resume Summary—Example. Good Example. Well-versed IT Support Specialist with 5+ years of experience and highly developed technical and problem-solving skills. Looking to fulfill a position as a Senior IT Tech Specialist at StreamScribe to apply excellent troubleshooting and organizational skills.

  16. IT Support Specialist Resume Sample & Writing Tips

    Here's an example of a strong resume summary for an IT support specialist: "Dedicated IT professional with 5+ years of experience providing IT support and maintenance. Managed 20+ cases daily for on-site and remote users. Familiar with ITSM and ITIL.". Now all you have to do is choose a professional resume template.

  17. IT Support Technician Resume Samples

    IT Support Technician Resume Examples & Samples. Provide first tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support. Respond to and resolve group or guest user issues. Provide mobile device support for cellphones and tablets.

  18. Technical Support Specialist Resume Examples

    Prove your value as a Technical Support Specialist with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder! 1. Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts. 2.

  19. 7 IT Support Resume Examples & Guide for 2024

    All resume examples in this guide. Computer Support Specialist. Computer Technician. Incident Manager. IT Support Analyst. IT Technician. System Administrator. Experienced Help Desk Specialist resume example. Computer Support Specialist.

  20. IT Support Resume: The 2023 Guide with 10+ Samples & Examples

    Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach: Stage 1: Master IT Support Resume. Stage 2: First Draft of IT Support Resume. Stage 3: Final Draft of IT Support Resume.

  21. Best IT Support Resume Examples (& Pro Resume Tips)

    Experts in Information Technology (IT) are responsible for helping companies manage their technical systems and supporting technology users with troubleshooting assistance. Knowing how to write an impressive IT support resume requires some endeavor. For a role that is responsible for a wide range of technological aspects, it can be difficult to see what responsibilities are more important to ...

  22. 2024 IT Support Specialist Resume Example (+Guidance)

    IT Support Specialist Resume Example: IT Support Specialists should have experience working with both hardware and software across multiple organizational systems. This job requires demonstrating very strong technical abilities as well as the ability to communicate effectively. Your resume should showcase your technical aptitude, as well as any ...

  23. Desktop Support Technician Resume Example

    As a Desktop Support Technician, your resume should highlight your technical skills, problem-solving abilities, and customer service skills. Here are some keywords and action verbs you might want to consider: 1. Technical Skills: List the specific hardware, software, and systems you are proficient in.